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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2276-2300 of 2618 reviews

JOHN G.
08/2015
5.0
plumbing, basement waterproofing
  + 0 more
unknown
Description of Work: Fixed a leaking waste stack in the basement. They were thorough enough to check for the source of the leak to ensure they got it right and then did the repair and then checked the repair before leaving. |Professional and personable. Very satisfied.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$378

Response from The Waterworks
We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future.

NORMAN H.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced workings in 2 toilets and replaced water heater. | |I didn't compare prices since I had used them before and was very pleased with the results.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,762

Response from The Waterworks
We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future.

Linda E.
08/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: Came out trying to fix an leaking septic pipeline. Ran camera through line thinking dip in line was the leaking problem. Brought out small backhoe dug a 2 x 4 foot hole that was bone dry. Did not fix anything and still charged me $2400. Said they could dig up around the septic tank and check it out. Then proceed to tell me that they are not certified to do septic tank work. They had NO business doing any outside work and I had to hire another company ACE septic.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$2,400

Nancy B.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Found water leak problem and fixed it. Also, used restoration service with Waterworks to clean up damage. This amount has not been finalized, used my insurance deductible to pay and they will bill insurance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

deborah H.
08/2015
5.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: Removed a outdoor grill gasline.cory was such a nice and professional young man. He certainly represents the business very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from The Waterworks
We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future.

Sharon R.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Drain Problem. Problem was corrected.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$160

emilie M.
07/2015
5.0
plumbing
  + -1 more
Great. See info above.
Description of Work: When the service man arrived he determined that our problem had been resolved and since he did not actually pen reform a service there was no charge. When did that ever happen before? No service call fee. I would call them again in a heartbeat, I wouldn't be afraid that there would be unnecessary work done ar inflated prices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert S.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Cleared a drain. Works perfectly now.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

DAVID R.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Install kitchen sink, install new valves, re-plumb drainage from two drain sink to one drain sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$580

Kathyrn M.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Commode repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

BETTY H.
07/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Cleaned out a drain from downspout. Had to come back to clean out beyond to where tree roots had caused a problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Ron B.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced sump pump. The technician found that the float valve was sticking. I opted to replace the sump pump. With all the rain that we have been experiencing, I greatly appreciate the same day service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$549

Karen W.
07/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

William K.
07/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: fixed broken handle on toilet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$160

Lorna W.
07/2015
4.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: They installed a gas line in our laundry room. It went well, the time to do it was less than projected. My husband had a concern when he came home, but called the plumber and he can over at the end of his long day and corrected it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$900

Lisa S.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Jim was great!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

Heidi H.
06/2015
4.0
plumbing, basement waterproofing, sewer cleaning, drain cleaning
  + 2 more
unknown
Description of Work: I had hired another company to clean my drain when I had sewage back up out of my basement floor drain at the end of November and when the problem occurred again 6 weeks later, the previous company would not warrant their work. I called the Waterworks on January 28, 2015 come to fix whatever was causing my main line drain to back up. Waterworks came out the same day, then charged me approximately $240 to stick a camera in my main line and tell me there was nothing wrong (even though you could clearly see the water backing up before he stuck the camera in the main line). Thankfully I requested a warranty because I did not want pay for the same issue again with no resolution and I wasn't convinced there was nothing that wrong. Well, on March 24th the sewer line once again backed up in my basement. Waterworks did come out free of charge and this time determined there was a section that had not been cleared properly all the way back in November and that they must have missed with their camera the last time they were out. After they snaked the main line, it has not backed up since.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$240

Paul F.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They rocked!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa S.
06/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Patricia F.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed leaking tube for water into refrigerator and replaced main water valve

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Suzanne S.
06/2015
4.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They unplugged a stopped toilet in Five minutes. They did a good job. I saved 35 dollars because I am a member of Angies List, however, I thought that $135 dollars for a five minute job was high. I knew about the fee because the serviceman told me when he came to my house. However, he was there and we needed the toilet unstopped.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Randy S.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The hot water was not coming on in the bathtub in one of our bathrooms. They had to replace a piece. We also had them fix a drain stop and adjust the position of the facets.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$180

WILLIAM N.
06/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Beth J.
06/2015
4.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: They unplugged my garbage disposal twice, the first time they fixed my garbage disposal, and it was not your routine press the little button, to reset it. I had a piece of metal wedged inside of it. The serviceman was very professional. He did have to come back right after he left, as I went to use it later in the day and the disposal still didn't work.He returned quickly and fixed it.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

STANLEY S.
06/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Our toilet was clugged so I scheduled Waterworks. They arrived on time and had all the necessary tools on their truck. I used them is the past and was quite satified. The technician Chris, took his time with his auger and released the clog. It took many turns to release the clog. Chris was very nice and professional. I would definately hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day