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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2251-2275 of 2618 reviews

Pam L.
12/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: They disconnected an old pipe to the humidifier on the furnace that was leaking. They did a good job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Jeanne S.
12/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Richard D.
12/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Sanjay G.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Mark B.
11/2015
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Ronald P.
11/2015
5.0
plumbing
  + -1 more
.
Description of Work: They repaired a broken water line in my wall.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Ronald P.
11/2015
5.0
plumbing
  + -1 more
.
Description of Work: They put a cartridge in my shower.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

LOUISE S.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Tom K.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They repaired some leaks in our kitchen sink.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
The Waterworks appreciates you taking the time to provide our company with a review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Joseph P.
11/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from The Waterworks
hank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Chris W.
10/2015
5.0
plumbing, basement waterproofing, drain cleaning
  + 1 more
unknown
Description of Work: Cleaned down spouts and drains in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$440

Response from The Waterworks
Thank you for taking the time to provide us with your review. We are glad that we were able to take care of the issue that you were having. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Michele C.
10/2015
5.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: He came promptly and sealed 3 gas line leaks. He was extremely helpful and very professional. He rechecked his work before leaving to ensure all the leaks were resolved.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We are glad that we were able to take care of the issue that you were having. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

ROBERT M.
10/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

PAMELA N.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They just came out and gave an analysis of the situation and an estimate. They were responsive and prompt.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please visit www.thewaterworks.com for coupons that may fit your needs in the future.

Kareb C.
09/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: Our relative inexpensive kitchen faucet literally fell apart. I purchased a great faucet from Lowe's and called Waterworks to install it. A plumber came with an apprentice and installed the faucet. I don't remember the cost, but it seems to me it was a bit high. They did good work and I'd probably use them again.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. I am glad that we were able to take care of the faucet. We appreciate your business and look forward to providing service to you again in the future.

Jennifer F.
09/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future.

Karen T.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Did a great job!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future.

Tapas D.
09/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed Rheem water heater. Did good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review.We appreciate the opportunity to provide service at your residence. We appreciate your business and look forward to providing service to you again in the future.

Bridget P.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They used cameras to determine what needed to be fixed or replaced in our 3 downspouts. Another company suggested replacing all 3 at a cost of $10,000. Waterworks suggested repairing the only one which was presenting a problem. While it may just be a band-aid, it certainly is worth saving the money, as the other 2 are functioning at the moment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from The Waterworks
Thank you for taking the time to provide us with your review. The Waterworks always wants to make sure that we offer the best solution to your problem and we don't add on any extra services that are not needed. We appreciate your business and look forward to providing service to you again in the future.

Rick S.
09/2015
5.0
plumbing, wells
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$435

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future.

Michael M.
09/2015
5.0
plumbing, home remodeling
  + 0 more
unknown
Description of Work: Toilet replacement and 2 bathroom faucets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from The Waterworks
Thank you for taking the time to provide us with a review. We appreciate your business and look forward to providing service to you again in the future.

connie B.
09/2015
5.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: checked for gas leak on gas lines. fix problem

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from The Waterworks
We appreciate your business and taking the time out of your day to provide us with a review. Glad to here that we were able to take care of the problem that you were having and look forward to providing service to you again in the future.

William G S.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Opened plugged drain line. |Tried Roto Rooter earlier, they accomplished nothing except taking my money. |The next time I have a plumbing problem I'll call Water Works.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from The Waterworks
We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future.

Caren F.
08/2015
1.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: We called because our water heater was not working. After fixing only what my husband pointed out as what he thought was the problem, the technician left. Mere hours later we "discovered" an additional problem. When we called we were informed it would cost an additional trip charge and that it was probably a part that would cost us almost as much as a new water heater. Based on this information, we went shopping for a new water heater. The very helpful people at the hardware store suggested that we have the gas company come out (for free) to inspect our existing unit before purchasing a new one. Low and behold some wires had mysteriously come loose, and once tightened the problem was fixed. The water has worked fine for over a month now, and we will NEVER use waterworks again.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
punctuality
3.0


Response from The Waterworks
Thank you for notifying us and expressing concern regarding the recent service you received from The Waterworks. We apologize that our service has prompted you to complete this review, and we regret any inconvenience or frustration that your experience has caused you. Here at The Waterworks we make sure to follow proper procedures in thoroughly diagnosing an issue to determine what is causing the problem and what steps are needed to properly resolve the issue. We certainly understand how frustrating it can be to know that this issue was not resolved. The Waterworks does provide a guarantee on service. If service is provided within a 30 day period, there is not a service fee charge to come back to address an issue. Due to this recent service experience, I have taken the liberty to review the service invoice and would like to extend a refund for service. Please accept this as our sincerest apology and we hope to service you again in the future.

Theresa M.
08/2015
1.0
plumbing
  + -1 more
Still need my faucet fixed.
Description of Work: They set up an appointment with me to come do the work then later told me that I wasn't in their service area and that I would have to pay for their travel time at $98 an hour. Very disappointing.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0

Yes, I recommend this pro

Response from The Waterworks
Here at The Waterworks we make sure that we provide the best service as possible. We do provide service in Marion, Ohio; however, at an additional cost because of the distance that our technician has to travel. We apologize for any inconvenience that this may have caused.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day