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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2226-2250 of 2618 reviews

Russell K.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for special offers that you may be able to use towards your next service with us.

MIRA G.
03/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: They came out and recommended that we wait until it got warmer to see if the problem was a frozen pipe. If frozen, they said it would be a waste of our money to clean it out as it would refreeze. They said that if we insisted to do the drain cleaning they would, but they recommended we wait. They said when it gets warmer, if the problem persists, then to please call them back. They charged us nothing for this call! They are a very professional company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for special offers that you may be able to use towards your next service with us.

Linda A.
03/2016
3.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
unknown
Description of Work: Unclogged main drain

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
punctuality
2.0

$300

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

THOMAS M.
02/2016
5.0
plumbing, water heater repair, water softeners
  + 1 more
unknown
Description of Work: Installed new gas hot water tank as requested. Took about 2 hours. Also had a section of waterline replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

ROSE & MANFRED L.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Same day service, They were prompt and responsive!, Very good!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

NANCY Y.
02/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

JIll D.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Connie Q.
02/2016
2.0
plumbing
  + -1 more
unknown
Description of Work: The guy they sent to do the work for us was very rude and acted as if he owns the company! This is a big company however I'm sure other people are good but we had a bad experience with one of them! Sometimes one person can damage reputation of whole company..
Rating CategoryRating out of 5

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

del A.
02/2016
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Repaired bad drainage problem

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Michael M.
02/2016
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: They scheduled an estimator right away ane it was a Saturday. He came out the following Monday and they had everything done by the following Monday. The project was delayed so the the City of Columbus could schedule to get the valve riser cleaned out in order to turn off the water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Lynette B.
02/2016
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Leslie S.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed a leak under the sink, replaced broken garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Mary C.
01/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: They replaced a hot water tank.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

JOHN S.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Cleaned out a clogged bathtub drain. Responded within an hour, worked quickly, very professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Ruby M.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced outside waterline and faucet. Fixed a leak between the wall and tub. Did a great job! This was about the 3rd time we used The Waterworks! They are great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Kathy R.
01/2016
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$170

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

LORETTA and DAVE H.
01/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: Tested and repaired gas lines. First technician left job unfinished, second re-did work of the first and charged for entire job. After after some communications supervisor refunded cost of first technician. Would not accept Angie's List coupon on iPhone (wanted paper copy)

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

GORDON & PAM L.
01/2016
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Cleaned drains. Did a thorough job. Cleaned all the way to city line, approximately 200 feet. They are the only plumbing company I will call.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Jeanne P.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Greg S.
01/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Mark H.
01/2016
5.0
plumbing
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro
$190

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Jan S.
12/2015
5.0
plumbing, drain pipe
  + 0 more
unknown
Description of Work: They replaced a drain line in our yard... We're on time and came in under quote!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Glenn H.
12/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Patrick D.
12/2015
5.0
plumbing, home remodeling
  + 0 more
unknown
Description of Work: Replaced Faucet in kitchen that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Waterworks
Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us.

Bruce P.
12/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: Main water line repair

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$2,000

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day