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The Waterworks

4.6(
2,618
)

Plumbing, Drain Cleaning, Water Heaters,

... +11 more

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%
Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Write a review
Showing 2151-2175 of 2618 reviews
David W.
06/2021
5.0
appliance repair, gutter cleaning, gutter repair, plumbing, drain cleaning
  + 3 more
Excellent -- he did it well
Description of Work: Downspout cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Waterworks
We will take a 5-star review any day!! Thank you so very much for taking a moment to provide such valuable feedback. We are grateful for your patronage! Have a great day! Joan
Harry G.
10/2020
5.0
plumbing
  + -1 more
Water line repair
Description of Work: Water line repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$990
Response from The Waterworks
Dear [Member Name Removed], Thank you for your A review! We are happy we could take care of your water line and get you back up and running! We appreciate your business and hope you choose us for your future plumbing needs. Thank you, Rhonda
Casey C.
09/2020
4.0
plumbing, air duct cleaning
  + 0 more
quick work, friendly guy, $265
Description of Work: replace two valves attach to the new faucet
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Response from The Waterworks
Dear [Member Name Removed]~ Thank you for taking a moment for the review and shout-out and for calling The Waterworks! Have a great day! Jean
Clyde M.
06/2020
5.0
plumbing
  + -1 more
Very wello
Description of Work: Flange and wax seal
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Waterworks
Dear [Member Name Removed]~ Thank you so very much for your "A" rating! We are most appreciative of your patronage and valued feedback. We know you have many choices and are grateful that you called The Waterworks. Have a great day. Jean
Sharlynn N.
05/2020
5.0
air duct cleaning, drain cleaning
  + 0 more
Awesome. Punctual. Professional.
Description of Work: Snaking the kitchen sink
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Waterworks
Dear [Member Name Removed], Thank you for sharing this feedback with us! We are always pleased to help those in our community. "Awesome, punctual, and professional" are traits we strive for every day. We appreciate you and your business! Thank you, Rhonda
Molina O.
04/2020
5.0
plumbing, water heater repair, air duct cleaning
  + 1 more
Exceptionally well.
Description of Work: New water tank
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from The Waterworks
Dear [Member Name Removed]~ Thank you for taking time to provide such great feedback to us. We appreciate your choosing The Waterworks for your plumbing and drain needs! Have a great day! Jean
Deidra B.
04/2020
5.0
plumbing
  + -1 more
Amazingly quick
Description of Work: Clear a backup in sink
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$214
Response from The Waterworks
Deirda~ We hope this note finds your healthy and safe during this unprecedented time. Thank you so very much for choosing The Waterworks as your essential business. We are grateful for the work and support! Jean
Andy G.
01/2020
5.0
plumbing, drain cleaning
  + 0 more
Very well. I'm satisfied.
Description of Work: Fixed leaking shower.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Response from The Waterworks
Dear [Member Name Removed], Thank you for your review! We are grateful for your feedback. We know you have many choices for home service. Thank you for choosing The Waterworks! [Member Name Removed]
Dan S.
12/2019
5.0
plumbing
  + -1 more
Very well. Very professional.
Description of Work: Fix leak in kitchen sink.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from The Waterworks
Dear [Member Name Removed]~ Happy Holidays to you and thank you for making ours more merrier! We are very grateful that you took the time to post a review and give us feedback. We know you have many choices in home services. We thank you for choosing The Waterworks!
JOY S.
07/2018
5.0
plumbing, drain pipe, sewer cleaning
  + 1 more
Very well.
Description of Work: Blocked sewer line
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Tom & Sammy M.
04/2018
5.0
plumbing
  + -1 more
It went great.
Description of Work: They put in faucet in our bathroom.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom & Sammy M.
04/2018
5.0
water heater repair, plumbing
  + 0 more
It went fine.
Description of Work: They came out to give inspection for our water heater.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Waterworks
We are most grateful that you took time out of your schedule to post such a nice note and rating. We appreciate the generous feedback! Thank YOU for choosing The Waterworks!
Lisa H.
09/2017
5.0
plumbing
  + -1 more
...
Description of Work: ...
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JIM G.
05/2000
5.0
sewer cleaning
  + -1 more
THEY DID WORK OUT THE BEST POSSIBLE WAY THAT IT COULD WORK FOR US, ALONG WITH THE CITY OF BEXLEY, AND OTHER RESIDENTS.
Description of Work: THEY REPLACED OUR SEWER LINE
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LINDA M.
02/2000
5.0
plumbing
  + -1 more
I HAD TO HAVE THEM OUT TWICE IN TWO WEEKS TO REPAIR TWO DIFFERENT PROBLEMS. THEY WERE PROFESSIONAL, ON TIME AND COMPREHENSIVE. I HIGHLY RECOMMEND THEM.
Description of Work: THEY MADE SOME PLUMBING REPAIRS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOHN M.
01/2000
5.0
plumbing
  + -1 more
THE WORK SEEMED TO TAKE A LONG TIME. BUT WHEN THEY WERE FINISHED I WAS SATISFIED WITH THE WORK. I DON'T KNOW IF I WOULD USE THEM AGAIN JUST BECAUSE IT TOOK SO LONG.
Description of Work: THEY DID SOME PRETTY EXTENSIVE PLUMBING REPAIRS AND INSTALLATION OF NEW PIPES IN OUR OLDER HOME.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brenda C.
12/1999
5.0
plumbing
  + -1 more
UPON FIRST CALL, AN APPOINTMENT WAS MADE BUT PLUMBER NEVER SHOWED UP. CALLED TO COMPLAIN & THEY SENT SOMEONE OUT THE NEXT DAY & DISCOUNTED THE FEE SUBSTANIALLY TO COMPENSATE.
Description of Work: CEILING BELOW BATHROOM WAS LEAKING. AFTER SEVERAL PLUMBERS WERE UNABLE TO LOCATE PROBLEM BEFORE STARTING JOB, WATERWORKS CAME IN, REALIZED IT WAS A DRIED UP WAX RING UNDER BATHROOM. REPLACED THE RING, ADVISED US ABOUT OTHER PROBLEMS SEEN UNDER TOILET & LEFT WITHIN 3 HOURS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOAN W.
08/1999
1.0
plumbing
  + -1 more
USED TO REPLACE BATHROOM SINK AND HARDWARE. ALSO TO REPAIR SHOWER DIVERTER. QUALITY WAS POOR. NON PROFESSIONAL. NON RESPONSIVE.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
MAUREEN S.
08/1999
1.0
plumbing
  + -1 more
I WAITED OVER NINE HOURS FOR THEM AND THEN THEY TOLD ME THEY COULDN'T COME OUT. WHEN THEY DID COME OUT THE NEXT DAY, THEY WERE VERY RUDE.
Rating CategoryRating out of 5
DEBRA K.
06/1999
5.0
plumbing
  + -1 more
CLEANED UP VERY WELL AND PUT EVERYTHING BACK THE WAY IT WAS BEFORE THEY CAME.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
06/1999
5.0
plumbing
  + -1 more
GREAT SERIVE, GREAT RESPONSE. DID REAL GOOD, SAVED ME MONEY. CAME OUT NEXT THE AFTER I CALLED.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
05/1999
5.0
drain cleaning
  + -1 more
THEY CAME IN THIRTY MINUTES AND THEY WERE VERY KNOWLEDGEABLE.
Description of Work: THEY CLEANED OUT MY DRAIN.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BETTY E.
05/1999
5.0
plumbing
  + -1 more
THEY ARE AVAILABLE ON AN EMERGENCY BASIS. THEY WERE AVAILABLE TO COME OUT THE NEXT DAY BUT I WAS UNABLE TO DO IT SO THEY CAME OUT PROMPTLY THE NEXT WEEK.
Description of Work: INSTALLED DRAINS IN THE BASEMENT, LABORATORY AND BATHROOM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
05/1999
5.0
drain cleaning
  + -1 more
JASON WAS ON TIME AND THE WORK WAS EXTREMELY GOOD. .
Description of Work: THEY CLEANED OUR OUTSIDE DRAIN.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CHRIS G.
04/1999
1.0
plumbing
  + -1 more
NEGATIVE REPORT - MEMBER WANTED THE BEST DISPOSAL, QUOTED A PRICE AND BEGAN WORK. BILL WAS HIGHER THAN QUOTE. HE CHECK THE MODEL AND HQ. IT WAS LOWER END AND VERY INEXPENSIVE. NOT WHAT HE REQUESTED.
Rating CategoryRating out of 5

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day