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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2126-2150 of 2618 reviews

CINDY & BILL B.
03/2001
1.0
plumbing
  + -1 more
REPAIR WAS MADE BUT WORKERS LEFT DIRTY HAND PRINTS AND DAMAGED THE PLUMBING. MIKE FROM WATERWORKS HAS NOT BEEN RESPONSIVE
Description of Work: REPAIRED PLUMBING

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


LEW & TERESA P.
03/2001
3.0
plumbing
  + -1 more
TOILET CONTINUED LEAKING FOLLOWING FIRST REPAIR. A SECOND SERVICE CALL WAS BILLED AT ADDITIONAL CHARGE.
Description of Work: FIXED LEAKING TOILET

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

$100

BUD & NANCY S.
03/2001
5.0
plumbing
  + -1 more
TECH WAS JEREMY MILLHEISER. OUTSTANDING CREW/OFFICE COMMUNICATION.
Description of Work: REPAIRED KITCHEN SINK DRAIN SYSTEM AND FLUSH VALVE IN TOILET

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$209

SUE H.
03/2001
1.0
plumbing
  + -1 more
SAID HE DIDNT GIVE PHONE ESTIMATES, WORKMAN SHOWED UP QUICKLY AND COMPLETED JOB (WITHOUT GIVING ESTIMATE). HE CHARGED ME 75.00 AS A STANDARD FIRST HOUR RATE. MEMBER FELT MISLED
Description of Work: REPLACED 2 WASHERS IN BATHROOM FAUCET

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$75

SANDY & ALAN S.
02/2001
5.0
sewer cleaning
  + -1 more
GREAT WORK AND THEY DID WHAT WE EXPECTED THEM TO DO
Description of Work: SEWER LINE CLEAN OUT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRENT S.
02/2001
3.0
plumbing
  + -1 more
WE HAD NUMEROUS COMMUNCATION PROBLEMS WITH WATERWORKS. THEY DID NOT SHOW ON THE SCHEDULED DAY AND DID NOT CALL. THEY DID NOT COMPLETE WORK IN SINGLE DAY AND DID NOT CALL TO INFORM US
Description of Work: THEY HAD TO REPLACE A NEW SEWER LINE IN THE BACKYARD

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0

$1,300

Mary S.
02/2001
5.0
sewer cleaning
  + -1 more
THEY CAME IN A BETTER RATE THAN ANOTHER COMPANY AND THEY DIDN'T PRESSURE ME AT ALL. I LIKE THEIR SERVICE AND GREAT PRICES.
Description of Work: VIDEO CAMERA INSPECTION OF MY SEWER LINE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine M.
02/2001
5.0
plumbing
  + -1 more
GREAT SERVICE. CAME OUT DAY AFTER I CALLED, GAVE ESTIMATE AND DID WORK RIGHT THEN AND THERE. DID GREAT JOB, CLEANED UP WITHOUT A TRACE. HE EVEN NOTICED THAT THE WATER HOSE TO MY WASHER WAS BULGING (ABOUT TO BURST) AND RECOMMENDED THAT I PICK UP SOME NEW HOSING AT THE HARDWARE STORE AND REPLACE THE OLD HOSE.
Description of Work: REPAIRED THE CONNECTION BETWEEN WATER PIPE AND TOILET--HAD TO SWEAT ON A NEW PIECE OF PIPE AND REATTACH THE VALVE AND NEW FLEXIBLE HOSING & FIXED LEAK AT WATER METER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

ANNA LEA B.
01/2001
5.0
water heater repair
  + -1 more
CALLED AT MIDNIGHT- THEY WERE THERE AT 8 AM, AFTER CALLING AT 7 JUST LIKE THEY SAID THEY WOULD.
Description of Work: REPLACED HOT WATER HEATER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$604

AMY A.
11/2000
2.0
drain cleaning
  + -1 more
INITIAL WORK WAS OK, BUT ANOTHER COMPANY TIMED TILE AND SAID IT WAS BROKEN. IT TOOK 2 MONTHS TO GET THEM BACK TO FINISH AND FIX IT.
Description of Work: CLEANED OUT DRAIN LINE

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$220

ANGELA H.
11/2000
1.0
drain cleaning
  + -1 more
WORKER WAS STUMBLING AND NOT COHERENT AND SPILLED THE MESS EVERYWHERE
Description of Work: UNCLOG DRAIN

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


SANDY W.
11/2000
4.0
drain cleaning
  + -1 more
CSR TOLD THE MEMBERS SHE WOULD CALL PRIOR TO THE PLUMBER COMING BUT DID NOT. THE PLUMBER SHOWED UP ON TIME AND DID GOOD QUALITY WORK.
Description of Work: WORK PERFORMED ON CLOGGED DRAIN

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$85

11/2000
5.0
drain cleaning
  + -1 more
I FEEL VERY COMFORTABLE WITH THIS COMPANY. THEY DO GOOD WORK.
Description of Work: CLEARED DRAINS

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

EMILY P.
10/2000
4.0
drain cleaning
  + -1 more
THE MAN RESPONDED QUICKLY. TECH DID THE JOB WELL BUT WHEN HE LEFT I FOUND A LEAK. HE CAME BACK AND FIXED IT.
Description of Work: CLEANED SLOW MOVING DRAINS

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KATHLEEN M.
10/2000
5.0
plumbing
  + -1 more
VERY IMPRESSED BY THE COMPANY AND ITS REPRESENTATAIVE.
Description of Work: REPAIRED BATHROOM LEAKING FAUCET.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

10/2000
5.0
sewer cleaning
  + -1 more
I CALLED WATERWORKS IN A PANIC WITH A FLOODED BASEMENT THEY CAME OUT IMMEDIATELY.
Description of Work: CLEARED BLOCKED SEWER PIPE AND CLEANED UP FLOODING

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BARBARA I.
09/2000
5.0
plumbing
  + -1 more
THE WORK WAS DONE VERY PROFESSIONALLY.
Description of Work: THEY FIXED THE LEAK IN THE TUB OVERFLOW AND UPSTAIRS PIPES IN THE BATHROOM SINK, CHANGED THE FAUCETS IN THE KITCHEN AND REPIPED THE WATER TO THE REFRIGERATOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEE F.
09/2000
5.0
drain cleaning
  + -1 more
THEY COME PROMPTLY, WITH THEIR 24 HOUR SERVICE. THEIR TECHNICIANS ARE ALWAYS NEAT AND FRIENDLY.
Description of Work: THEY CLEANED OUT THE DRAIN TILE. AND THEY ALSO CLEANED THE BASEMENT DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2000
5.0
plumbing
  + -1 more
THEY CAME ON TIME, THEY WERE COURTEOUS, CLEANED UP AND GREAT TO WORK WITH.
Description of Work: THEY CLEANED 2 SINK DRAINS. REPLACED 2 FAUCETS AND INSTALLED A TOILET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry L.
09/2000
5.0
drain cleaning
  + -1 more
WE HAVE HAD THIS COMPANY DO 3 OTHER JOBS OVER THE PAST 2 1/2 YEARS, IT HAS ALL BEEN WELL DONE.
Description of Work: THEY CLEANED THE MASTER BATH SINK DRAIN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JUDITH F.
08/2000
5.0
plumbing
  + -1 more
THEY WERE VERY CUSTOMER FRIENDLY, AND YOU CAN REQUEST A PARTICULAR PLUMBER.
Description of Work: THEY INSTALLED A NEW OUTSIDE WATERLINE, REPLACED THE BASEMENT FAUCET, AND ALSO DID GAS LINE REPAIR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2000
5.0
plumbing
  + -1 more
THIS IS THE SECOND TIME THAT I HAVE USED THIS COMPANY AND EVERY TIME IT SEEMS TO GET BETTER. THIS COMPANY IS VERY POLITE AND THEY EXPLAIN EVERYTHING IN DETAIL.
Description of Work: REPAIRED DOWNSTAIRS TOILET AND REPAIRED LEAK UNDER SINK

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROL P.
08/2000
5.0
plumbing
  + -1 more
WAS A TOTALLY POSITIVE EXPERIENCE. I WOULD RECOMMEND THIS COMPANY HIGHLY.
Description of Work: INSTALLED AIR DUCT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

gg B.
08/2000
5.0
sewer cleaning
  + -1 more
THIS COMPANY WAS VERY FRIENDLY, COMPETENT AND CLEANED UP BEAUTIFULLY. I WOULD USE THEM AGAIN AND I HAVE ALREADY RECOMMEND THEM.
Description of Work: SEWER DRAIN

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ron G.
07/2000
5.0
drain cleaning
  + -1 more
GREAT QUALITY OF WORK BUT THE PRICING WAS KIND OF HIGH BUT YOU GET WHAT YOU PAY FOR. THROUGH JOB WITH CLEANING BY USING A VIDEO CAMERA I WOULD USE THIS COMPANY AGAIN.
Description of Work: DRAIN CLEANING WITH VIDEO CAMERA

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day