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The Waterworks

Plumbing, Drain Cleaning, Water Heaters,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.

Services we don't offer

Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Amenities

Warranties
Yes
Senior Discount

golden buckeye 10% off m-f

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 2051-2075 of 2618 reviews

ANITA & TIM W.
07/2002
1.0
sewer cleaning
  + -1 more
THE GUY WHO DID THE CAMERA WORK WAS OKAY. BUT TIMELINESS OF RETURN PHONE CALLS FOR ESTIMATE WERE HORRIBLE. AT LEAST 3 TIMES THEY JUST DIDNT RETURN CALLS AS WE TRIED TO GET SOMEONE OUT TO DO THE ESTIMATE.
Description of Work: PUT A CAMERA IN THE SEWER LINES TO DETERMINE BLOCKAGE AND GAVE ESTIMATE FOR REPAIR.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$145

DIANE B.
07/2002
5.0
plumbing
  + -1 more
I GOT THE $285 DISPOSAL MODEL. THEY FIXED THE SHOWER DRAIN. THEY ARE ALWAYS ON TIME AND I DO NOT MIND HAVING THEIR TECHNICIANS IN MY HOME.
Description of Work: REPLACED THE GARBAGE DISPOSAL AND THE UPSTAIRS SHOWER WAS NOT DRAINING PROPERLY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$421

Heather M.
07/2002
5.0
sewer cleaning
  + -1 more
WATERWORKS IS THE BEST PLUMBING COMPANY IVE EVER WORKED WITH.
Description of Work: CLEANED OUT CLOGGED MAIN SEWER LINE OF ROOTS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

RANDALL H.
06/2002
5.0
drain cleaning
  + -1 more
PHONED THEM AT 9:00 AM ON A SATURDAY MORNING, THEY SAID THEY WOULD BE OUT IN EARLY AFTERNOON AND WOULD CALL 30 MINUTES PRIOR TO ARRIVAL. A DISPATCHER PHONED ME AT 11:10 AM, SAID THEY WOULD ARRIVE WITHIN 60 MINUTES, AND A TECHNICIAN ARRIVED AT 12:00 NOON. HE WAS DONE BY 12:30 AND CLEANED UP THE WORK AREAS WELL. THE PRICE IS MAYBE A LITTLE HIGHER THAN OTHER VENDORS, BUT WE FELT IT WAS WORTH IT FOR A QUICK RESPONSE AND PROFESSIONAL SERVICE.
Description of Work: SNAKED THE KITCHEN DRAIN, WHICH CONNECTED TO A BASEMENT LAUNDRY SINK THAT WAS BACKING UP.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

MARGARET A.
06/2002
5.0
drain cleaning
  + -1 more
EVEN THOUGH MY JOB WAS NOT AN EMERGENCY, THE COMPANY DID THE WORK ON THE VERY SAME DAY I CALLED!
Description of Work: CLEARING BASEMENT FLOOR DRAIN

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Evelyn G.
06/2002
2.0
plumbing
  + -1 more
ALTHOUGH HE IS VERY NICE, HIS WORK WAS NOT SATISFACTORY. THE FAUCETS STILL LEAK. I CANT RECALL THE COST. ITS BEEN TOO LONG FOR ME TO DO ANYTHING NOW.
Description of Work: CHANGED SOME WASHERS IN TWO FAUCETS.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CINDI K.
06/2002
5.0
plumbing
  + -1 more
THEY WERE VERY DETAIL ORIENTED IN FINDING THE PROBLEM. THEY WERE VERY PROFESSIONAL. THEY ENDED UP CAMERA SNAKING OUR LINE AND THEY WERE WONDERFUL.
Description of Work: THEY HAD TO FIND THE SEWER GAS LEAK

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

WENDY R.
06/2002
5.0
plumbing
  + -1 more
THEY WERE EXCELLENT! THEY WERE HONEST AND UPFRONT ABOUT EVALUATING OUR PROBLEM AND HE GAVE GREAT ADVICE. I REALLY FEEL THAT HE WASNT TRYING TO SELL US SOMETHING THAT WE DIDNT NEED. HE GAVE US ALL OPTIONS AND EXPLAINED EVERYTHING THOROUGHLY SO THAT WE UNDERSTOOD AND WERE CLEAR. NO PRESSURE AT ALL. IT WAS A GREAT EXPERIENCE.
Description of Work: HE EVALUATED A SEWER GAS PROBLEM AND DID A SNAKING OF THE PIPES

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

EDWARD & PAULA A.
06/2002
5.0
plumbing
  + -1 more
DID A GOOD JOB. VERY RESPONSIVE. MAYBE A LITTLE EXPENSIVE, BUT GOOD WORK.
Description of Work: REPLACED A BATHTUB DRAIN

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

BARB R.
05/2002
5.0
plumbing
  + -1 more
REP WAS VERY FRIENDLY AND KNOWLEDGEABLE. WORKED QUICKLY AND OFFERED INFORMATION ABOUT OPERATION OF PUMPS. VERY GOOD EXPERIENCE IN FIRST TIME WITH THIS COMPANY. PRICES SEEMED HIGH BUT I''M SURE IT'S A STANDARD INDUSTRY PRICE.
Description of Work: REPLACED VALUES IN SUMP PUMPS

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

05/2002
5.0
plumbing
  + -1 more
TOOK TIME TO DIAGNOSE PROBLEM CORRECTLY AND DID A GREAT JOB!
Description of Work: WATER LEAKAGE THROUGH ROOF

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

REBECCA S.
05/2002
5.0
plumbing
  + -1 more
I WILL DEFINITELY CALL THIS COMPANY AGAIN IF I HAVE NEED FOR THEIR SERVICES.
Description of Work: DISCOVERED AND REPAIRED LEAK IN SHOWER THAN WAS CAUSING WATER DAMAGE TO CEILING IN KITCHEN BELOW. PROBLEM COMPLETELY SOLVED AFTER THEIR ONE VISIT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JILL T.
05/2002
5.0
drain cleaning
  + -1 more
THE REPRESENTATIVE WHO CAME TO OUR HOUSE WAS PUNCTUAL, EFFICIENT AND HONEST. MY HUSBAND IS RATHER HANDY AND THE REP. TOLD US HOW WE COULD SAVE MONEY BY DOING SOME OF THE REPAIRS OURSELVES.
Description of Work: THEY RAN A CAMERA THROUGH OUR DOWNSPOUT DRAINS TO DETERMINE WHERE A PROBLEM WAS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JIM & NANCY N.
05/2002
5.0
drain cleaning
  + -1 more
I COULD NOT GRADE PRICE AS I HAVE NOT HAD DONE BEFORE, BUT I THINK IT WAS FAIR. IT TOOK THEM ABOUT TWO HOURS.
Description of Work: UNCLOG DRAINS FROM GARAGE TO STREET.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Karen M.
05/2002
5.0
plumbing
  + -1 more
COMPANY REPRESENTATIVE WAS COURTEOUS, CLEANED UP PRETTY WELL AFTER HIMSELF, AND SOLVED THE PROBLEM.
Description of Work: BATHTUB STOPPER DID NOT WORK -- COULD NOT FILL BATHTUB. PLUMBER HAD TO REPLACE DRAIN, STOPPER, ETC. BECAUSE OF OLD LEAD PIPING AND LIMITED ACCESS TO THE PIPES, THIS WAS QUITE INVOLVED AND DIFFICULT.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JANET S.
05/2002
5.0
drain cleaning
  + -1 more
THE WERE EXCELLENT! WE CALL ANOTHER COMPANY FIRST AND THEY COULD FIX IT SO IF WE WOULD HAVE JUST CALLED THEM IN THE FIRST PLACE, WE COULD HAVE SAVED MONEY.
Description of Work: UNCLOGGED BATHTUB

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

GISELA H.
04/2002
5.0
drain cleaning
  + -1 more
QUITE PROFESSIONAL. UNUSUALLY POLITE. LISTENED CAREFULLY AND DIDN'T TRY TO SELL ME A SERVICE THAT MIGHT NOT DO THE JOB OF KEEPING THE BASEMENT DRY.
Description of Work: CLEANED DOWNSPOUTS TO THE STREET

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEBORAH A.
04/2002
5.0
plumbing
  + -1 more
I THOUGHT THE PRICE WAS HIGH BUT HAVE NO BASIS OF COMPARISON.
Description of Work: I HAD TWO LEAKY FAUCETS - ONE IN THE KITCHEN SINK AND ONE IN THE UPSTAIRS BATHROOM.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

LORI & THOMAS C.
04/2002
5.0
plumbing
  + -1 more
INDIVIDUAL WHO PERFORMED SERVICE WAS VERY PROFESSIONAL; PERFORMED WORK IN A TIMELY MANNER; VERY INFORMATIVE AND HELPFUL WITH OTHER PLUMBING-RELATED QUESTIONS ASKED OF HIM.
Description of Work: UNCLOG BATHTUB DRAIN; REPLACE BAD PIPE UNDER KITCHEN SINK.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

ELMER & SANDRA F.
04/2002
5.0
plumbing
  + -1 more
THEY ARE JUST WONDERFUL. THEIR CLEANUP IS GREAT. THE TECH HAD A GREAT APPEARANCE AND WAS ALSO VERY CONSIDERATE. I HAVE ABSOLUTELY NO COMPLAINTS. I HAVE ALSO RECOMMENDED THEM TO MANY OF OUR FRIENDS
Description of Work: WE HAD PROBLEMS WITH OUR TOILET AND OUR KITCHEN SINK

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUSAN S.
04/2002
5.0
plumbing
  + -1 more
THEY WERE PROMPT AND COURTEOUS. THE PLUMBER TOLD MY HOW TO AVOID FUTURE PROBLEMS. HE WAS NICE TO MY DOG, TOO!
Description of Work: PLUMBING

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

KEVIN T.
03/2002
4.0
plumbing
  + -1 more
THEY CALLED TO SAY THEY WOULDN''T SHOW WHEN ORIGINALLY PROMISED AND GAVE A NEW TIME. THEY WERE STILL ALMOST 20 MINUTES LATE (50 MINUTES LATER THAN THE ORIGINAL TIME) I THINK THE PRICE WAS A LITTLE HIGH FOR THE WORK DONE. THE ODD THING IS THEY INSTALLED ALL OF THE FINISH PIECES IN THE SHOWER -- WHEN THERE ARE NO WALLS. I''LL HAVE TO REMOVE THEM TO INSTALL THE WALLS.
Description of Work: REPLUMBED A BATHROOM

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$650

BEVERLY D.
03/2002
5.0
plumbing
  + -1 more
THIS COMPANY HAS BEEN VERY RESPONSIVE EVEN WHEN THERE WAS AN EMERGENCY AT MIDNIGHT ON A WEEKEND - STILL THEIR PRICES WERE REASONABLE.
Description of Work: REPLACED DRAIN PIPES FROM OUR WASHING MACHINE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Timothy M.
03/2002
3.0
plumbing
  + -1 more
THIS WAS MY SECOND EXPERIENCE WITH WATERWORKS - THE FIRST ONE WAS VERY GOOD. THIS NOT SO GOOD
Description of Work: SNAKED BATHTUB DRAIN, BROKE THRU THE DRAIN PIPE AND HAD TO PUT IN A NEW SECTION OF PIPE IN THE BASEMENT

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$210

GARY S.
03/2002
5.0
plumbing
  + -1 more
AFTER THEY LEFT, I HAD ANOTHER UNRELATED PROBLEM. I CALLED THEM AND THEY CAME BACK WITHIN A HALF HOUR. THEY ARE AS ALL THE WAY.
Description of Work: REPAIRED MAJOR BACK-UPS AND LEAKS. I CALLED THEM ON SUNDAY, AND THEY CAME OUT WHEN THEY SAID THEY WOULD, AND CHARGED ONLY $90, WHICH IS MORE THAN REASONABLE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
12795
Trade License Locale
Ohio
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
09/30/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Natural Gas Lines,
Heating and Air Conditioning,
Appliance Repair,
Water Filtration and Softening,
Handyman Services,
Kitchen and Bath Remodeling

FAQ

The Waterworks is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Waterworks accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Waterworks does not offer free project estimates.
Yes, The Waterworks offers eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
Yes, The Waterworks offers warranties.
The Waterworks offers the following services: Plumbing, downspout cleaning & repairs, garbage disposals, main water line, water heaters, sump pumps, remodeling - kitchen & bathroom, sewers, heating, air conditioning, air quality, gas line installation, drain cleaning & clearing, water treatment, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, hydro vac, trenchless pipelining, pipe patching, grease traps & FOG services, commercial pizza ovens, boilers, fire hydrants, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing.
Mold removal & remediation, water damage clean-up, basement waterproofing, painting, air duct cleaning, carpet cleaning.

Contact information

550 Schrock Rd Columbus, Columbus, OH 43229

http://www.thewaterworks.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day