The Waterworks

BEFORE THE COMPANY CAME OUT I TOLD HIM THAT I HAVE ALL THE MATERIALS SO THE WORK WILL NOT INCLUDE THE COST OF MATERIALS. THEY ACCEPTED THE FACT THAT I HAD ALL OF THE MATERIALS. I TOLD THEM THIS JOB WOULD ALSO EVOLVE INTO A COMMERCIAL JOB AS WELL RESULTING IN FIVE TO TEN YEARS OF WORK. I RECEIVED A CONTRACT IN THE MAIL THAT SAID IF I WANTED TO CANCEL THE CONTRACT I NEEDED TO MAIL BACK THE DENIAL OF THE CONTRACT IN THREE BUSINESS DAYS. THEY MAILED IT TO THE WRONG ADDRESS AND IT TOOK SEVEN BUSINESS DAYS TO RECEIVE THE CONTRACT. THEY ALSO SAID THAT I OWED $4,148.05, BECAUSE I DID NOT CANCEL IN TIME. THE COST WAS FOR PARTS. AS STATED EARLIER THEY WERE USING ALL OF MY PARTS.

VERY PUNCTUAL AND RESPONSIVE. HAD TO HAVE THE WORK REDONE LATER BY ANOTHER COMPANY, SERVICE PERSON WAS FAR MORE PERSONAL THAN I WAS COMFORTABLE WITH.

THIS WAS AN EXCELLENT EXPERIENCE, I WAS IMPRESSED WITH THE PROMPT RESPONSE FROM THE OFFICE AND THE EXPERTISE OF BRIAN WHO IS OBVIOUSLY AN EXPERT AT WHAT HE DOES! I WOULD USE THIS COMPANY AGAIN WITHOUT HESITATION.

HE TRIED TO SNAKE THE DRAIN TWICE AND NO SUCCESS. AFTER DOING THIS, HE SIMPLY SAID THAT IT WAS PROBABLY SOMETHING THAT WAS THE PROBLEM FOR OUR SPRINKLER COMPANY.

HORRIBLE WORK FIXING THE LANDSCAPE WHERE LINE WAS LAID. SLOPPY WORK, POOR SERVICE, NO ATTENTION TO DETAILS. WORKMEN WERE UNPROFESSIONAL AND USED POOR LANGUAGE

THE PHONE PEOPLE AND TECHNICIAN ALL SEEMED COMPETENT AND FRIENDLY. WORK WAS DONE CLEANLY AND EFFICIENTLY. THEY CHARGE $152 MINIMUM FOR DRAIN CLEANING AND THAT GETS UP TO 90 MINUTES. $40 FOR EACH 30 MINUTES AFTER THAT. HE FINISHED MINE JUST UNDER 90 MINUTES.

THIS WAS A BIG AND NASTY JOB. THEY HAD TO CUT THROUGH THE ROOTS OF A TREE AND DUG UNDER THE TREE BY HAND. THEY WERE VERY RESPONSIVE. THEY CAME OUT RIGHT AWAY. THEIR PRICE IS REASONABLE.

WORKED FOR HOURS CLEANING OUR DRAIN. FOUND THE PROBLEM AT THE MAIN SEWER. ONLY CHARGED BASIC RATE FOR A SUNDAY.

I TOOK OFF WORK WITHOUT PAY AND SAT AROUND FOR FOUR HOURS FRIDAY AFTERNOON WAITING FOR THEM TO SHOW. SINCE MY TIME ALSO IS VALUABLE, I''M CONSIDERING SENDING THEM A BILL.

WATERWORKS IS EXCELLENT TO WORK WITH, TOP NOTCH, BUT YOU PAY FOR IT. I COULDN''T HAVE ASKED FOR A MORE PROFESSIONAL CREW. THEY DID A GREAT JOB WITHOUT DISTURBING MY PROPERTY VERY MUCH AT ALL.

THEY WERE EXTREMELY PROFESSIONAL -- THEY EVEN CALLED THE FOLLOWING DAY TO MAKE SURE WE WERE SATISFIED. WE WOULD DEFINITELY USE THEM AGAIN.

SHOWED UP ON TIME, WAS PROFESSIONAL AND DID THE JOB IN ABOUT AN HOUR. EVEN THE PEOPLE WHO ANSWERED THE PHONE WERE VERY COURTEOUS AND PROFESSIONAL

PLUMBER WAS PUNCTUAL, COURTEOUS, VERY NEAT AND CLEANED UP EVERYTHING.

COST ALREADY QUOTED; REPAIRMAN SPENT EXTRA TIME TO CORRECT FAUCET; GREAT WITH QUESTIONS ON PARTS.

A FRIEND REFERRED THEM. GREAT QUALITY. GAVE A 1-% DISCOUNT. VERY SATISFIED!

ACCOMATED MY SCHEDULE;CRACK IN PIPE VERY KNOWLEDGEABLE ABUT PLUMBING IN GENERAL;GREAT WORK.

LIKE THE AT&T OF PLUMBING. RELATIVELY HIGH PRICES, BUT CONSISTENT QUALITY.

THOUGHT THE PRICE WAS A LITTLE HIGH CONSIDERING THE SIMPLICITY OF THE REPAIR. AT LEAST THE TECHNICIAN SHOWED ME HOW TO MAKE THE REPAIR MYSELF SHOULD IT HAPPEN AGAIN IN THE FUTURE.

TOOK CARE OF THE PROBLEM, EVERYTHING IS WORKING FINE NOW.THEY DID NOT HAVE THE LOWEST PRICE BUT WERE ABLE TO GET HERE QUICKER THAN OTHERS I CALLED.

THEY WERE GOOD! WE WOULD USE THEM AGAIN!

TECH TOLD ME I HAD A HIGH H20 TABLE, AND CHARGED $45. IT CONTINUED, THE CITY OF COLUMBUS TESTED MY H20 LINE AND FOUND A LEAK. WW DIRECTED ME TO LEAK SEEKERS AND THEN WW DUG UP THE SPOT THAT LEAK SEEKERS MARKED-THERE WAS NO LEAK! GRASS WAS DESTROYED, AND WW COULD OFFER NO CLUE AS TO THE PROBLEM. THEY WERENT CONVINCED THAT IT WAS H20 LINE. THE PROBLEM GOT WORSE. WE HAD A POWER FAILURE AND I PLEADED WITH WW TO SHUT MY H20 OFF BEFORE MY BASEMENT FLOODED, WHICH THEY DID, AFTER GIVING ME THE RUNAROUND - SYMPTOMS STOPPED ALMOST IMMEDIATELY. ALTHOUGH I WAS MIFFED THAT THIS TEST HADNT BEEN DONE BEFORE, I TOLD THEM I WAS READY TO PROCEED W/ A CONTRACT TO REPLACE MY H20 LINE. 2 DAYS PASSED BEFORE ANYONE SHOWED WITH A CONTRACT, EVEN THOUGH MY H20 WAS STILL OFF. BY THAT TIME, I CONTRACTED THE JOB ELSEWHERE TO A CO THAT RESPONDED PROMPTLY AND CHARGED MUCH LESS. WW STILL BILLED ME FOR THEIR WORTHLESS TROUBLESHOOTING AND FOR TRASHING MY BACKYARD. I FEEL VERY RIPPED OFF!

HAD AN APPOINTMENT (WITH A FOUR HOUR TIME SPAN). THEY NEVER SHOWED OR CALLED!!!

WATERWORKS WAS THE MOST PROFESSIONAL PLUMBING COMPANY I''VE HAD OUT TO MY RECENTLY PURCHASED, 45-YEAR-OLD FARM HOUSE THUS FAR. I''VE USED THEM MANY TIMES BEFORE AT MY OTHER HOMES (BEFORE BECOMING AN ANGIES LIST MEMBER) AND I KEEP THEM ON MY SHORT LIST OF HOME MAINTENANCE COMPANIES.

REPAIRMAN WAS THOROUGH, FRIENDLY, HELPFUL. THEY RESPONDED TO EMERGENCY CALL IMMEDIATELY AND WITH UNDERSTANDING.

EASY TO WORK WITH, ON-TIME, EXPLAINED EVERYTHING.