The Waterworks

NEVER PUT AVEENO DOWN THE DRAIN! THEY CAME RIGHT OUT WHEN I CALLED ON A WEEKEND NIGHT, NO PROBLEM.

THIS WAS THE RUDEST COMPANY I HAVE DEALT WITH. I SPOKE WITH A MAN AND HE SAID THEY COULD GET OUT RIGHT AWAY, THEN PUT ME ON HOLD. WHEN HE CAME BACK ON THE LINE HE SAID, "MY SUPERVISOR SAID WE CAN'T COME TODAY IT WOULD BE A WEEK OR SO". THE FOLLOW DAY A WOMAN CALLED AND WAS TELLING ME WHAT I NEEDED DONE, AND NO ONE HAS EVEN SEEN WHAT THE PROBLEM IS. SHE WAS ARROGANT AND NOT VERY KNOWLEDGEABLE. JUST HORRIBLE.

EXCELLENT WORK, THEY HAD IT ALL DONE IN AN HOUR AND 15 MINUTES.

THE WORKMANSHIP WAS OF GOOD QUALITY-SO FAR. PRICE WAS EXPENSIVE, BUT I WOULD NOT RATE THEM DOWN FOR THAT. I WOULD HAVE TO GRADE THEM DOWN ON COMMUNICATION, THE WOMAN WHO ANSWERS THE PHONE DID NOT COMMUNICATE WELL WITH THE PLUMBERS. THEY HAD TO COME OUT THREE TIMES TO FIX A TOILET AND THEY WERE GOING TO CHARGE FOR THE HOUSE CALL, BUT AFTER TALKING TO THEM ABOUT WHAT I THOUGHT WAS UNFAIR, THEY DID TAKE OFF THE CHARGE. WHEN THEY PUT IN MY WATER HEATER, THE REQUIREMENTS ARE TO PUT IN A OVERFLOW PIPE. THEY MADE THE OVER PIPE OUT OF COPPER WHICH I THOUGHT WAS OVER THE TOP, THE PIPE DID NOT NEED TO BE MADE OF COOPER SINCE IT WAS AN OVERFLOW PIPE.

REPAIR STAFF WAS NONCOMMITTAL AND UNCOMMUNICATIVE, EXECUTIVE STAFF WAS UNRESPONSIVE AND UNWILLING TO NEGOTIATE. VERY UNFORTUNATE EXPERIENCE WITH AN EXPENSIVE AND UNRELIABLE PLUMBING CORPORATION.

THEY WERE VERY RESPONSIVE AND THEY CAME OUT IMMEDIATELY TO TAKE CARE OF THE PROBLEM. THEY HAD IT TAKEN CARE OF BY THE TIME I GOT HOME FORM WORK THE SAME DAY I CALLED. IT WAS A VERY GOOD EXPERIENCE.

THEY WERE ON TIME, KEPT MY INCONVENIENCES TO A MINIMUM, DID A PROFESSIONAL JOB, WERE COURTEOUS, AND CLEANED UP AFTER THEMSELVES. VERY SATISFIED.

PLUMBER WAS VERY POLITE AND EFFICIENT. EVEN TOOK GREAT CARE NOT TO TRACK WATER/DIRT INTO HOUSE.

WE HAD A HOUSE FULL OF COMPANY. I CALLED AT LEAST 10 COMPANIES IN THE YELLOW PAGES WHO SAID THEY HAD 24 HOUR/365 DAY SERVICE. ONLY WATERWORKS WAS "TRUE" TO ITS WORD. EXCELLENT, PROFESSIONAL, GREAT!!

VERY GOOD COMPANY. I WOULD HIRE THEM AGAIN.

ON TIME, POLITE, STILL HAS TO COME BACK TO ADJUST TEMPERATURE ON FAUCET, WILL WAIT TO SEE IF THAT IS GOING TO COST ANYTHING. IT NEEDED TO BE DONE AND I HAD SEVERAL OTHER PEOPLE FROM COMPANIES TELL ME IT COULD BE DONE WITHOUT RIPPING WALL DOWN AND REPLACING ENTIRE THING. I THOUGHT IT WOULDN'T COST AS MUCH TO FIX AND WASN'T THRILLED THAT I WAS CHARGED FOR THE TIME THAT HE HAD TO GO GET THE PART, BUT IT WAS AN OLD PART AND PROBABLY CAN'T EXPECT THEM TO CARRY AN ENTIRE PLUMBING STORE ON THEIR TRUCK.

THEY RESPONDED VERY QUICKLY. THEY WERE HERE WITHIN AN HOUR. OF COURSE, WHEN THEY ARRIVED, WE WERE UNABLE TO DUPLICATE THE PROBLEM. HE INSPECTED OUR PLUMBING AND LET US KNOW ABOUT OTHER THINGS THAT MIGHT BE THE SOURCE. HE ALSO LET US KNOW ABOUT A FEW OTHER PLUMBING PROBLEMS WE NEED TO ADDRESS. I WILL BE CALLING THEM TO COME AND DO THE WORK.

THE PLUMBER SENT WAS EXCELLENT AND KNOWLEDGEABLE ABOUT PLUMBING IN OLDER HOMES, WHICH MADE A DIFFERENCE IN THE QUALITY OF THE EXPERIENCE. VERY PLEASED.

I WAS FORTUNATE TO GET HELP IMMEDIATELY FROM WATERWORKS, SINCE THE LEAK IN THE WATER LINE OCCURRED JUST A FEW DAYS BEFORE I WAS SUPPOSED TO SELL THE HOUSE. I THOUGHT THAT WATERWORKS MIGHT HAVE LET ME KNOW IN ADVANCE THAT THE DRIVEWAY ASPHALT WOULD BE DAMAGED, BUT OTHERWISE I WAS VERY PLEASED WITH THE COMPANY'S SERVICE.

THE INSTALL WAS FINISHED AND I HAD PROBLEMS THE NEXT DAY, AND THEY CAME BACK OUT RIGHT AWAY. I HAD PROBLEMS AGAIN, AND THEY CAME RIGHT BACK OUT. I COULD NOT BE MORE PLEASED WITH THEM, THEY REALLY HUNG IN THERE. I THINK THEY ARE A VERY CUSTOMER-ORIENTED FIRM.

I DID USE A COUPON FROM ANGIE'S LIST. JEREMY CAME OUT AND WAS VERY GOOD!

TWO GENTLEMEN CAME TO OUR HOUSE AT 11:45 P.M. ON A WEEKNIGHT. THEY WERE VERY NICE AND VERY PROFESSIONAL. THEY DID THEIR JOB AND WERE OUT IN A VERY SHORT TIME. OVERALL EXPERIENCE WAS VERY POSITIVE. WE WOULD CALL THEM AGAIN.

MIKE THE PLUMBER WAS TIMELY, POLITE, PROFESSIONAL AND DEPENDABLE. VERY PROFESSIONAL AND COMPETENT ORGANIZATION. A TOTAL MESS WAS MADE WHILE CLEARING THE DRAIN, AND THE WORKER CLEANED UP BOTH BATHROOMS AND THE KITCHEN. IMPRESSED.

THE PLUMBER WAS SUPPOSE TO ARRIVE BETWEEN 8:00AM AND 8:15AM PER WATERWORKS PHONE CALL AT 7:30AM THE DAY OF SERVICE. HE DID NOT ARRIVE UNTIL JUST AFTER 9:00AM ALTHOUGH HE RECORDED 8:40AM AS HIS START TIME ON THE BILL. WE HAD WATERWORKS DO SOME WORK FOR US ABOUT FOUR YEARS AGO BEFORE WE WERE A MEMBER OF ANGIE'S LIST AND WERE VERY SATISFIED WITH THE EXPERIENCE. THIS TIME HOWEVER WE WERE NOT. HE WAS COURTEOUS AND ACTED PROFESSIONALLY, BUT AS SAID BEFORE HE WAS AN HOUR LATE, STARTED HIS CLOCK 20 MINUTES BEFORE HE ARRIVED, TOOK OVER AN HOUR TO GO GET MORE PARTS (THERE IS A HARDWARE STORE 6 BLOCKS AWAY), AND TOOK 30 MINUTES TO FILL OUT THE PAPER WORK (STILL ON THE CLOCK). AFTER TALKING TO WATERWORKS THEY TOOK 2 HOURS OFF THE 9.5 HOUR BILL AND EVEN AT THAT IT SEEMED EXCESSIVE.

NOT ONLY WERE THEY INFORMATIVE AND DID A GREAT JOB, THEY EVEN CALLED TO SEE IF THEY COULD COME EARLY!

THEY HAD TO COME OUT A SECOND TIME TO REFIX A TOILET THAT WE THOUGHT THEY HAD COMPLETELY REPLACED THE INNER WORKINGS OF ON THE FIRST TIME, THEY HAD NOT.

SAID THAT THEY WOULD PUT ON THE SCHEDULE, BUT WOULD NOT TELL ME WHAT THAT MEANT IN TERMS OF WHEN AS FAR AS HOURS DAYS OR WEEKS.

I THOUGHT THE CHARGES WERE A LITTLE HIGH, BECAUSE THE SERVICE WAS MORE AN EVALUATION OF A PROBLEM AND NOT ACTUALLY FIXING THE PROBLEM.

GO TO ANOTHER COMPANY FOR THIS TYPE OF WORK.

I CALLED AND THEY CAME RIGHT OUT. THEY WERE VERY RESPONSIVE AND THEY TOOK CARE OF THE PROBLEM. THE SERVICE TECH WHO CAME OUT WAS VERY HONEST ABOUT MAINTENANCE OF DRAINS AND WAS REALLY KNOWLEDGEABLE. I WOULD DEFINITELY USE THEM AGAIN!