The Waterworks

ABSOLUTELY GREAT SERVICE. HE WAS VERY POLITE AND EXPLAINED EVERYTHING HE WAS DOING.

A CHARGE FOR TIME, EXCEEDING $90 PER HOUR, IS EXTREMELY HIGH FOR PLUMBING SERVICE IN MY OPINION.

ABSOLUTELY AWESOME SERVICE. INITIALLY I HAD WRITTEN THE APPOINTMENT TIME DOWN INCORRECTLY. WHEN I CALLED TO SEE WHEN THEY WERE COMING, I FOUND OUT THAT I DIDN'T EVEN HAVE AN APPOINTMENT DOWN FOR THAT DAY. NONETHELESS, THEY OFFERED TO HAVE A PLUMBER AT MY HOUSE IMMEDIATELY, DESPITE THE FACT THAT THE ERROR WAS MINE, NOT THEIRS. I WAS IMPRESSED BY THEIR CUSTOMER RESPONSIVENESS.

ON JULY 2, I WAS WASHING MY CAR AND AT 8 P.M. I WENT TO TURN THE WATER OFF AND IT WOULDN'T SHUT OFF. I CALLED WATERWORKS AND THEY SENT BOB OUT AT 11 P.M. OF COURSE, BEING A HOLIDAY WEEKEND THE CALL WAS QUITE EXPENSIVE, BUT BOB TEMPORARILY FIXED IT UNTIL HE COULD COME WHEN THE RATES WERE CHEAPER AND CHARGED ME ONLY 1/2 LABOR FOR FINISHING THE JOB. BOB WAS VERY PLEASANT AND HELPFUL AND EXPLAINED IN DETAIL TO ME WHAT HE WAS GOING TO DO. HE THOUGHT HE MIGHT HAVE TO TEAR OUT THE STUCCO TO PULL THE PIPE OUT BUT HE TOOK THE TIME TO MANEUVER IT OUT AND FINISHED IN A TIMELY MANNER. HE CLEANED UP ALL OF HIS MESS AND PUT MY WASHER BACK IN PLACE.

I THOUGHT PRICE WAS UNUSUALLY HIGH FOR THE AMOUNT OF TIME SPENT TO CORRECT THE PROBLEM.

RESPONDED TO MY SUNDAY SERVICE REQUEST IN 15 MINUTES! CLEANED UP NICELY AFTER WORK.

THEY WERE VERY PROMPT AND PROFESSIONAL ON THE WATER HEATER JOB. DIDN'T CHARGE ME A SERVICE CALL FOR THE SECOND VISIT. THEY COULD NOT FIND ANYONE IN THEIR COMPANY (APPARENTLY A SUPERVISOR WAS NEEDED) TO GIVE ME AN ESTIMATE FOR MY WATER LINE REPAIR DURING THE COUPLE I DAYS I NEEDED IT.

THEY WERE ON TIME, EXPERIENCED, KNOWLEDGEABLE AND DIDN'T TRY TO SELL US A SOLUTION WHAT WASN'T NECESSARY AND PROBABLY WOULDN'T HAVE WORKED FOR OUR PROBLEM. THEY RECOMMENDED WE DO THE OTHER, CHEAPER WORK FIRST AND IF THAT DOESN'T TAKE CARE OF THE PROBLEM, TO THEN CONSIDER CALLING THEM FOR ASSISTANCE. THEY'LL BE AT THE TOP OF OUR LIST SHOULD THE LANDSCAPING NOT WORK!

THEY'RE GOOD AT COMING OUT QUICKLY. I PAID THEIR $65 MINIMUM FOR JUST A VISIT ONLY TO FIND OUT THAT THE SEWER BACK PRESSURE WAS SO HIGH THAT THEY DECIDED NOT TO ''SNAKE'' A LINE WHERE THERE MIGHT NOT BE ANYTHING WRONG. THE NEXT DAY, JUST TO BE SURE, I HAD THEM VIDEO THE LINE: IT WAS CLEAR, POINTING TO THE CITY. THIS COST SOMETHING LIKE $175.

THEY WERE ABLE TO COME OUT THE SAME DAY TO DO THE WORK. THIS IS A GREAT COMPANY AND I WAS HAPPY THEY WERE SO RESPONSIVE.

THE COMPANY EMPLOYEE ARRIVED WHEN EXPECTED AND DID THE JOB THAT NEEDED TO BE DONE. WHAT WAS SO AWFUL WAS THAT THE JOB TOOK TEN MINUTES AND WE WERE CHARGED FOR AN HOUR AT OVERTIME BECAUSE IT WAS THE WEEKEND. OUR MAIN WATER VALVE WAS LEAKING AND NONE OF THE TOOLS WE HAD AT HOME COULD DO THE JOB, AND WATER WAS FILLING UP IN A BUCKET PRETTY QUICKLY. THIS WAS AT THE END OF THE DAY, HE WAS IN OUR AREA ANYWAY. I WOULD HAVE BEEN FINE TO PAY FOR THE JOB, BUT I THOUGHT THIS PRICE WAS EXCESSIVE FOR WHAT HE DID. HAD HE REDUCED THE PRICE OR EVEN ASKED IF THERE WAS SOMETHING ELSE THAT NEEDED TO BE CHECKED (TO AT LEAST GIVE HIM A FULL HALF HOUR OF WORK), I AM SURE THE COMPANY WOULD HAVE MADE MORE MONEY FROM US DOWN THE ROAD, BUT I WAS NOT AT ALL PLEASED.

I CONTACTED THE COMPANY BY E-MAIL ON A FRIDAY AFTERNOON. I WAS CONTACTED ON MONDAY, AND SCHEDULED APPT. FOR THE NEXT WEEK. ART, SHOWED UP PROMPTLY AND WAS VERY FRIENDLY AND PROFESSIONAL. HE SURVEYED THE SITE AND CALLED OUPS AS WE STOOD THERE. BY THE TIME I CAME HOME FROM WORK THE NEXT DAY THE JOB WAS DONE, EXACTLY AS CONTRACTED. THEY EVEN INSTALLED A CLEANOUT PORT AS AN UNCHARGED COURTESY. ART CONTACTED ME A COUPLE DAYS LATER TO ASK ABOUT MY SATISFACTION AND TELL ME WHAT WAS DISCOVERED DURING THE JOB. PRICE WAS HIGHER THAN QUOTE FROM ANOTHER COMPANY, BUT RESPONSIVENESS AND ATTITUDE MAKE IT WORTH THE DIFFERENCE.

THE PLUMBER I WORKED WITH, JIM E., ON BOTH OCCASIONS DID EXCELLENT WORK, WAS PROFESSIONAL AND WAS A NEAT, CLEAN AND TIDY WORKER.

THEY WERE VERY PROMPT IN GETTING OUT AND MOST PROFESSIONAL AND EFFICIENT IN FINDING OUT OUR PROBLEM AND REPAIRING IT.

THE GUY WAS SUPER PROFESSIONAL AND I WAS EXTREMELY IMPRESSED.

I HAVE USED THEM FOR MANY YEARS. THEY ARE ALWAYS CONSISTENT AND PROVIDE GOOD QUALITY WORK. ONE OF THE BEST THINGS IS THE COMMUNICATION THEY HAVE BETWEEN OFFICE AND REPAIR PEOPLE.

THE SNAKE GOT STUCK ALL THE WAY TO THE END OF THE STREET. THEY WANTED TO CHARGE ME $10,000 TO HAVE THEM REMOVE THE SNAKE THAT THEY HAD GOTTEN STUCK. I HAD TO HIRE AN ATTORNEY'S OFFICE TO GET THE PROBLEM RESOLVED. IT TOOK A YEAR FOR THEM TO COME BACK OUT AND RESOLVE THE ISSUE. THIS WAS A HORRIBLE EXPERIENCE.

RESPONDED ALMOST IMMEDIATELY AFTER WE CALLED. QUITE EXPENSIVE, BUT VERY CONVENIENT HOURS.

ANDY WORKED WITH US ON THE INSTALL MUCH TO OUR SATISFACTION. WE WERE ON A TIGHT SCHEDULE AND THE COMPANY WAS VERY ACCOMMODATING. WE HAVE DONE ALL OF OUR PLUMBING NEEDS WITH WATERWORKS, AND HAVE ALWAYS BEEN WELL SATISFIED.

THEY WERE AVAILABLE IN A SHORT PERIOD OF TIME, SHOWED UP ON TIME AND DID AN AWESOME JOB. SERVICEMAN ALLOWED ME TO CHECK HIS WORK BEFORE HE MADE THE CONNECTIONS PERMANENT, TO MAKE SURE THAT THEY WOULD FIT WITH MY NEW VANITY IN THE LOCATION THAT I WANTED.

THEY COULD NOT FIND THE LEAK, SHORT OF TEARING UP MY HOUSE, IT'S IN THE HEART OF THE HOUSE. I THINK I EXPECTED TOO MUCH. I THOUGHT THAT SINCE THEY HAD THE ABILITY TO DO A VIDEO INSPECTION I WOULD HAVE GOTTEN AN EASY ANSWER. UNDER THE CIRCUMSTANCES THEY DID GOOD.

WE MADE THE APPOINTMENT ON OUR INITIAL CALL, THEY CAME OUT THE NEXT DAY WITHIN THE TIME FRAME, AND THEY CLEANED OUT THE CLOG.

THEY WERE WONDERFUL, I CALLED AND GOT SAME SERVICE. I WILL DEFINITELY USE THEM AGAIN.

FIXING THE DRAIN ON THE SINK TOOK ABOUT 3 MONTHS TO FIND THE CORRECT PART. WATERWORKS KEPT WORKING ON IT UNTIL IT WAS DONE CORRECTLY. THEY WERE WONDERFUL TO WORK WITH.

I WAS INITIALLY IMPRESSED BY THE FACT THAT A PLUMBER ARRIVED WITHIN NINETY MINUTES OF MY SERVICE CALL. OTHERS HAD SAID THEY COULD HELP WITHIN 1-2 DAYS AND I HAD A SLOW WATER LEAK IN THE BASEMENT. THE PLUMBER THAT ARRIVED WAS VERY FRIENDLY (KIND OF REMINDED ME OF JOHN CANDY!) AND TOOK THE TIME TO ANSWER ANY QUESTIONS I HAD. I WAS SO IMPRESSED BY THE FIRST VISIT THAT I CALLED THEM BACK TWO SUBSEQUENT TIMES FOR SERVICE AT MY NEW HOME. EVERYONE AT THE COMPANY SEEMED TO BE FRIENDLY AND EXCITED TO BE WORKING FOR THE COMPANY (ALMOST TO THE POINT WHERE YOU'D KIND OF LIKE TO WORK THERE!). I WILL DEFINITELY RECOMMEND THEM TO FRIENDS AND FAMILY.