The Waterworks

THE RESPONSIVENESS WAS VERY IMPRESSIVE, FROM THE OFFICE STAFF TO THE WORKMEN. THE CARE THEY TOOK IN EMPLOYING DROP CLOTHS & ANY OTHER MEASURES TO KEEP FROM GETTING MY HOME DIRTY WERE VERY APPRECIATED.

BRIAN BROCKMAN WAS THE DRAIN CLEANER THAT CAME OUT. HE HAD BEEN TO OUR HOUSE BEFORE WHEN SEWER WAS BACKED UP TO CLEAN IT OUT AND VIDEO(BECAUSE OF BACKWARDS WYE UNDERNEATH CONCRETE BASEMENT FLOOR). HE WAS VERY PUNCTUAL, INTERESTED IN SAVING ME TIME AND MONEY, DOING THE JOB RIGHT, AND KEEPING ME WELL INFORMED. AM GETTING QUOTE FROM THIS COMPANY TO RIP UP BASEMENT FLOOR TO FIX BACKWARDS WYE THAT HAS CAUSED PLUMBING PROBLEMS IN THIS HOUSE FOR OVER 60 YEARS - EVIDENCED BY MULTIPLE PLUMBING COMPANY'S STICKERS ALL OVER SEWER ACCESS STACK. HELPFULNESS OF RECEPTIONIST IS HIT OR MISS - I'VE TALKED TO ONE THAT IS VERY NICE AND CHECKED ON SOMETHING FOR ME WHILE I WAS ON HOLD. THE OTHER RECEPTIONIST SEEMED INTERESTED IN GETTING ME OFF THE PHONE AND NOT ANSWERING MY QUESTION. LUCKILY THEIR RECEPTIONISTS AREN'T THE ONES COMING TO YOUR HOUSE AND DOING THE WORK. ASK FOR BRIAN BROCKMAN IF YOU WANT GOOD SERVICE DONE RIGHT!

I LIKE THEM SO WELL I WILL NOT CONSIDER USING ANYONE ELSE. THEY ARE SO GOOD AT WHAT THEY DO. THEY DO THE WORK RIGHT THE FIRST TIME. PLUMBING IS EXPENSIVE BUT THEY ARE WORTH EVERY PENNY.

DAVID CAME OUT AND WORKED ALL DAY TO REPAIR THE DRAIN PIPE IN THE 3 DAMAGED AREAS. THE YARD WAS ALMOST 100% PERFECT AFTER THE JOB. ALMOST COULDN'T TELL THERE WAS ANY WORK DONE. HE TOOK GREAT CARE IN THIS. I WAS VERY PLEASED.

I THOUGHT THE HOURLY RATE WAS HIGH AND WONDERED WHY IT WAS NECESSARY TO SEND TWO PLUMBERS. THEY DID TAKE CARE OF THE CLOG.

THEY ANSWERED THE CALL IN A SHORT TIME AND REPLACED THE SHUTOFF VALVE, WHICH REQUIRED SOME EXTRA WORK CUTTING OUT PART OF THE UNDERSINK AREA. HE ALSO LOOKED AT THE MAIN SHUT-OFF VALVE AND TIGHTENED THE PACKING. HE WAS A PROFESSIONAL AND COMMISERATED WITH ME THE COST DUE TO IT BEING SUNDAY. I GOT A DISCOUNT FOR MENTIONING ANGIES LIST. I WOULD USE THEM AGAIN BUT I WILL DO ALL MY PLUMBING WORK ON WEEKDAYS AS SUNDAY RATES ARE HIGH.

WE CALLED ON SUNDAY MORNING TO SEE IF WE COULD GET SOMEONE TO UNCLOG OUR BASEMENT SEWER DRAIN. THEY SAID THEY COULD BE THERE AT 12:30. THEY CALLED BACK ABOUT 10:00 AND SAID ONE OF THEIR TECHNICIANS, SHAD, FINISHED EARLY AND COULD BE THERE IN 1/2 HR. THEY WERE PROMPT AND COURTEOUS. THE EMERGENCY RESPONSE WAS GREAT THE PRICE WAS VERY REASONABLE.

WE INITIALLY CALLED ANOTHER COMPANY THAT REFUSED TO GIVE US AN ON SITE EVALUATION AND REFERRED US TO AN EXCAVATING COMPANY. AFTER RECONSIDERATION WE CALLED THE WATERWORKS COMPANY. THEY VERY PROMPT AND COURTEOUS. THE PLUMBER QUICKLY EVALUATED THE PROBLEM; ASSURED US THAT HE COULD EASILY MAKE REPAIRS AND CAREFULLY PROCEEDED TO DO SO. WHILE THE COST SEEMED A BIT HIGH, THE OVERALL EXPERIENCE WAS EXCELLENT.

JAMES WAS ON TIME FOR THE JOB AND WORKED VIRTUALLY NON-STOP FOR ABOUT 7 HOURS. HE SEEMED TO TAKE PRIDE IN DOING A GOOD JOB. HE WAS POLITE, ANSWERED MY QUESTIONS, AND DID AN EXCELLENT JOB OF EXPLAINING THINGS TO ME. I WOULD DEFINITELY CALL ON THIS COMPANY AGAIN.

JOHN WAS ON TIME, POLITE, VERY INFORMATIVE. WORE SHOE COVERS AND CLEANED UP THE MESS! HAULED AWAY OLD WATER HEATER. PROVIDED DETAILED EXPLANATIONS WHILE HE WAS WORKING. ANSWERED ALL MY QUESTIONS W/O HESITATION. VERY PLEASED!

WE CALLED WATERWORKS AFTER UNSUCCESSFUL ATTEMPTS TO REACH THREE OTHER PLUMBERS ON THE SATURDAY BEFORE LABOR DAY. ONLY ONE OF THE OTHER PLUMBERS ANSWERED OUR CALL AND THEY SAID THEY WERE NOT EQUIPPED TO CLEAN OUT A MAIN DRAIN. THE LADY WHO ANSWERED OUR CALL DIAGNOSED OUR PROBLEM QUICKLY AND SAID SOMEONE WOULD BE OUT WITHIN TWO HOURS. LESS THAN TWO HOURS LATER, SHE CALLED AND SAID A TECHNICIAN WAS ON THE WAY. HE ARRIVED A SHORT TIME LATER AND EXPLAINED WHAT HE NEEDED TO DO AND WHAT IT WOULD COST. DAVID CANNING, THE DRAIN SPECIALIST, SNAKED OUT THE MAIN LINE AND THEN CHECKED AND RECHECKED TO MAKE SURE EVERYTHING WAS WORKING OK. WE HAVE SINCE CALLED DAVID BACK FOR ANOTHER DRAIN JOB AND RECENTLY CALLED WATERWORKS FOR A LEAKING TOILET. THEY WILL CONTINUE TO BE FIRST ON OUR LIST WHEN IT COMES TO PLUMBING AND DRAIN NEEDS.

FROM NOW ON ALL OF MY PLUMBING JOBS WILL BE DONE BY WATERWORKS. FROM THE CUSTOMER SERVICE REPS WHO SCHEDULE THE APPOINTMENTS TO THE PLUMBERS WHO COME TO YOUR HOUSE, THERE WAS NOT A WEAK LINK IN THE ORGANIZATION. EVERYONE I SPOKE TO OR CAME IN CONTACT WITH WAS PROFESSIONAL, KNOWLEDGEABLE, AND FRIENDLY. WAYNE, THE PLUMBER WHO CAME TO MY HOUSE, WAS VERY PLEASANT AND TOOK CARE OF ALL THE WORK IN A VERY REASONABLE AMOUNT OF TIME. EVERYTHING WAS RIGHT THE FIRST TIME. PART OF THE JOB INVOLVED REPLACING A TOILET TANK FLOAT AND, UPON HEARING OF HOW MANY I HAD REPLACED, WAYNE EVEN SUGGESTED HE COULD CONVERT THE UNIT TO A LESS TROUBLESOME MODEL WHICH I DID NOT KNOW WAS POSSIBLE. AS I HAD ALREADY REPLACED THE FLOAT ABOUT 6 TIMES IN UNDER FIVE YEARS I WAS JUST THRILLED ABOUT THAT! GREAT TO DO BUSINESS WITH A COMPANY THAT TREATS YOU AS IF THEY VALUE YOUR BUSINESS LIKE THIS ONE DOES! GREAT JOB!!!

THIS COMPANY SHINES. A COMPETITOR COULD NOT COMPLETE THIS TASK AND HAD NO IDEA HOW TO. TERRY WEESE WAS THE SUPERVISOR ON SITE AND HE KNOWS HIS JOB.

FRAZIER MITCHELL, THE PLUMBER, WAS EXCEPTIONALLY PROFESSIONAL AND BUSINESSLIKE. I WOULD NOT HESITATE TO CALL THIS COMPANY AGAIN. I HAVE ALSO USED THE COMPANY FOR CLEANING AND TESTING WINDOW WELL DRAINS.

THEY CAME OUT TWICE, AND THEY DIDN'T CHARGE ME THE FIRST TIME. THEY WERE VERY ACCOMMODATING. TOTALLY REASONABLE!

OUR GRANDSON PLUGGED UP A TOILET ON THE DAY WE WERE MOVING OUT OF OUR HOUSE, SO WE HAD TO HAVE IT FIXED IMMEDIATELY. THE PLUMBER ARRIVED WITHIN AN HOUR AND HAD IT WORKING A SHORT TIME LATER. I LOVE THIS COMPANY BECAUSE THEY ARE RELIABLE, COME VERY QUICKLY AND DO GOOD WORK. THE SLIGHTLY HIGHER COST IS WELL WORTH IT.

BRIAN AND NATE WERE COURTEOUS AND EFFICIENT. THEY ALSO SHOWED A DESIRE TO DO A GOOD JOB. THEY WERE VERY COMPETENT IN THEIR WORK. I AM VERY PLEASED THAT THEY WERE ABLE TO TRACK THE PROBLEM DOWN. THE NEXT DAY, I HAD A SEPARATE WORKMAN, DAVID, FROM WATERWORKS, CHECK A POSSIBLE LEAK IN OUR FRONT YARD PIPES. HE WAS ALSO VERY EFFICIENT AND FOUND AND REPAIRED A BROKEN PIPE. DAVID WAS ALSO PUNCTUAL AND SEEMED TO BE VERY INTERESTED IN TAKING CARE OF OUR PROBLEM.

I CALLED AS PLUMBING BEGAN TO STOP UP. THEY SENT SOMEONE IN ABOUT AN HOUR! HE CONTINUED TO CLEAN UNTIL ALL THE TREE LIMBS (WHICH APPEARED TO CAUSE THE STOPPAGE) WERE REMOVED.

THEY WERE PROMPT AND PROFESSIONAL, CALLING 1/2 HOUR AHEAD OF TIME TO CONFIRM. NOT ONLY DID THEY FIX THE DRAIN, THEY ALSO RECOMMENDED CHANGING THE TUB STOPPER BECAUSE IT LOOKED CORRODED AND ABOUT TO FAIL. THEY DID THIS WITH NO ADDITIONAL LABOR CHARGE. EVERYTHING WORKS GREAT NOW!

THEY CAME WHEN THEY SAID THEY WOULD, CALLED AHEAD TO LET US KNOW THEY WERE COMING, AND IT WAS A SATISFACTORY EXPERIENCE.

I CALLED THE OFFICE TO DESCRIBE MY PROBLEM AND THEY ADVISED ME THEY WOULD HAVE SOMEONE CALL ME BACK. THAT PERSON CALLED BACK WITHIN MINUTES AND WAS ABLE TO GET THEIR SERVICE AGENT OUT TO MY HOUSE WITHIN AN HOUR. THE AGENT USED HIS DRAIN CLEANING EQUIPMENT TO CLEAN OUT SOME DEBRIS AND HE ADVISED ME THAT I HAD NO BLOCKAGE IN THE DRAIN LINES. THE AGENT WAS QUICK, EXPLAINED THE SITUATION THOROUGHLY AND ADVISED WHAT I COULD DO TO LIMIT THE PROBLEM IN THE FUTURE. THE PHONE CONTACT, THE DISPATCHING CENTER AND THE SERVICE AGENTS ALL SEEM TO BE VERY PROFESSIONAL AND WELL ORGANIZED. I WOULD HIRE THEM AGAIN. IN FACT MY NEIGHBOR DID JUST THAT.

VERY FRIENDLY, INFORMATIVE, HONEST TECHNICIAN. PHONE QUOTE WAS $122 BUT TECH SAID I COULD GO WITH A $65 DE-CLOG, BECAUSE IT DIDN'T REALLY NEED "SNAKED"

THEY CAME OUT QUICKLY, WITHIN A DAY OF OUR CALL. THEY WERE NOT VERY PLEASANT AND WERE RUDE. THE PROBLEM SEEMED TO BE TEMPORARILY SOLVED, BUT IT IS BACK ALREADY, NOT SURE IF THIS PROBLEM IS RELATED TO THE FIRST ONE.

THEY MADE THREE TRIPS TO CHECK EVERYTHING WE HAD WRONG, AND ADVISE US ON HOW TO FIX WHAT THEY DID NOT SERVICE. THEY DIDN'T MAKE THREE TRIPS, BECAUSE THEY DIDN'T DO IT RIGHT THE FIRST TIME, THEY MADE THREE TRIPS BECAUSE THE PROBLEM GOT PROGRESSIVELY WORSE AND MORE COMPLICATED. THEIR SERVICE WAS EXCELLENT.

ABSOLUTELY GREAT SERVICE. HE WAS VERY POLITE AND EXPLAINED EVERYTHING HE WAS DOING.