The Waterworks

THEY WERE UP FRONT AND TOLD ME THAT IF A PROBLEM AROSE FROM THE DISPOSAL UNIT THAT THEY COULDN'T BE HELD RESPONSIBLE BECAUSE THEY DIDN'T SUPPLY THE MATERIAL. A LEAK DEVELOPED SO I HAD A GUY COME BACK OUT FROM THEIR COMPANY AND HE SAID THE GUY WHO INSTALLED IT DIDN'T TIGHTEN SOMETHING ENOUGH OR DO THE INSTALLATION PROPERLY. I HAD TO PAY FOR HIS VISIT AS WELL AND I'VE ASKED THEM TO ADJUST MY BILL AND THEY HAVEN'T RESPONDED. THE GUY WHO CAME OUT THE SECOND TIME DID WHAT WAS RIGHT.

I NEEDED THEM TO FIX THE STACK THAT RUNS THROUGH MY BUILDING. THEY CHARGED ME EVEN THOUGH THEY COULDN'T FIX MY PROBLEM. THEY ALSO WOULDN'T HONOR MY COUPON BECAUSE I DIDN'T GIVE IT TO THEM BEFORE THE WORK WAS DONE.

HIRED WATERWORKS TO DISCONNECT A GAS DRYER. DID A FINE JOB. SEEMED EXPENSIVE BUT WE WERE PREPARING FOR A MOVE AND NEED THE APPLIANCE UNHOOKED ASAP. I ASKED FOR PRICING ON PUTTING IN NEW FAUCET DECKS AND IT SEEMED HIGH. THE PLUMBER THEY SENT OUT DID A GREAT JOB AND WAS VERY PROFESSIONAL.

I HAD A FLOODED BASEMENT AND A NON-WORKING SUMP PUMP AND REALLY NEEDED HELP. GOT NONE FROM THIS COMPANY ALTHOUGH A DAY WAS SET FOR SOMEONE TO CALL AND COME OVER.

PROFESSIONAL, GOOD WORK, VERY EXPENSIVE, BUT COULD NOT TOTALLY EXPLAIN THE SYSTEM (ANSWER ALL QUESTIONS).

AT 12 I CALLED - THEY SAID THEY NEVER PROMISED A TIME. I HAD TALKED TO TWO PEOPLE WHO SAID THE SAME - GUARANTEED. IT IS HARD TO TAKE OFF FROM WORK AND THEN HEAR THE COMPANY LIE. THEY MADE A DEFINITE GUARANTEED APPOINTMENT TIME 8-12 AM, THEN SAID (AT 12) THEY COULD NOT COME.

CAME OUT PROMPTLY AND TOOK CARE OF THE PROBLEM. VERY COURTEOUS.

SERVICEMAN MR. MITCHELL CAME TO MY HOME, FIXED THE LEAKING SINK AND UPGRADED THE FAUCET CARTRIDGES TO AVOID FUTURE LEAKS, GAVE AN ESTIMATE ON THE WATER HEATER, BUT BASICALLY INDICATED THAT HE THOUGHT THE SETTINGS ON THE HEATER JUST NEEDED READJUSTED, WHICH HE DID AND THE SINK AND WATER HEATER HAVE BEEN OPERATING FINE EVER SINCE.

THEY PERFORMED THE JOB SPENDIDLY. I WOULD DEFINITELY HIRE THEM AGAIN.

WHEN I CALLED, IT SEEMS THAT THEY WANTED TO DO AN UNDERGROUND VIDEO, UNLESS YOU AGREE TO REPLACE THE WHOLE LINE. WHEN I CALLED I SAID I HAD A LEAK AND KNEW WHERE THE LEAK WAS. THEY TOLD ME THEY WOULD HAVE TO DO THE VIDEO WHICH IS $200 BEFORE THEY DO ANYTHING. I THOUGHT THAT WAS A VERY SLICK WAY OF DOING BUSINESS AND I FIND THAT TO BE AN UNSATISFACTORY WAY OF DOING BUSINESS AND I TOLD THEM SO.

THE ORIGINAL WORKER GAVE ME A COUPON FOR THE SECOND SERVICE WHICH WAS VERY NICE. THEY WERE QUICK AND EFFICIENT. THE SECOND WORKER IDENTIFIED ANOTHER PROBLEM WITH THE PLUMBING IN THE BASEMENT AND CAME OUT THE VERY NEXT DAY TO FIX IT. I WAS HAPPY WITH THEIR SERVICES.

VERY POLITE. SERVICE WAS VERY GOOD.

WAYNE, THE PLUMBER, CAME TO THE HOUSE TO REPLACE A DRAIN TRAP AND DETERMINED THAT THE FAUCET WAS BROKEN (DUE TO FROZEN WATER/PIPE BURST SITUATION AS A RESULT OF THE ICE STORM IN DECEMBER 2004). HE ACCOMPANIED ME TO A HOME REPAIR SUPPLY STORE (LOWE'S) TO HELP ME PICK OUT THE KIND OF FAUCET TO BUY AS A REPLACEMENT. HE INSTALLED THE NEW FAUCET (ALTHOUGH SOME OF THE RUBBER WASHER AROUND THE BASE OF THE UNIT WAS NOT INSTALLED PROPERLY). THE COMPANY DID MAKE IT EASY TO SCHEDULE AN APPOINTMENT AND CALLED IN ADVANCE TO SAY THE PLUMBER WAS IN ROUTE TO THE HOUSE. WAYNE HAD PLASTIC BOOTIES TO COVER HIS WORK SHOES SO AS NOT TO TRACK MUD IN THE HOUSE, WHICH IS GREAT, BUT HE DID HAVE TO BE REMINDED TO PUT THEM ON WHEN HE FIRST ARRIVED.

THEY WERE VERY HELPFUL IN SCHEDULING AN APPOINTMENT AND CALLED IN ADVANCE TO LET ME KNOW THE SERVICE PERSON WAS EN ROUTE TO OUR HOUSE. BRIAN THE DRAIN CLEANER ALSO LOOKED AT A SLOW FLUSHING TOILET AND CLEANED OUT SOME OF THE WATER JETS FOR NO EXTRA CHARGE. HE ALSO EXPLAINED HOW THE VARIOUS DRAINS IN THE HOUSE WERE CONNECTED INTERNALLY AND TO THE OUTSIDE SEWERS. HE TRIED TO REPLACE A DRAIN TRAP IN A BATHROOM SINK BUT DIDN'T HAVE ALL THE RIGHT PARTS, SO WE HAD TO SCHEDULE A PLUMBER (RATHER THAN A DRAIN CLEANER) TO COME BACK OUT TO THE HOUSE (THE COMPANY DID WAIVE THE TRIP CHARGE FOR THE PLUMBER TO COME OUT). OVERALL, A LITTLE HIGHER PRICED THAN I HAD HOPED, BUT BETTER THAN DOING THE WORK MYSELF.

I'VE USED THEM BEFORE, AND HAVE BEEN CONSISTENTLY PLEASED WITH THEIR SERVICE, COMMUNICATIONS, AND PROFESSIONALISM, THEY ALWAYS ANSWER MY QUESTIONS & GIVE GOOD ADVICE, & I TRUST THEIR WORK.

I AM NOT SURE OF NORMAL PLUMBING PRICES SO I MAY BE WRONG ABOUT THEIR PRICES BEING HIGHER. THE SERVICE AND QUALITY OF WORK WAS WORTH IT THOUGH.

VERY TIMELY CORRECTION. CALLED AND HAD FIXED WITHIN AN HOUR I THINK.

OUR KITCHEN SINK STOPPED UP BEFORE DINNER, AND I CHECKED ''THE LIST''. TO MY SURPRISE, MANY OF THE PLUMBERS LISTED DO NOT WORK BEYOND 4:00. I CALLED WATERWORKS, WAS POLITELY HANDLED, TOLD SOMEONE WOULD BE HERE SHORTLY. HE WAS HERE IN LESS THAN 40 MINUTES, AND WAS A PLEASANT, EFFICIENT, KNOWLEDGEABLE PLUMBER. HE NOT ONLY CLEARED THE STOPPAGE, BUT HE ALSO REPLACED A PIPE THAT MADE THE JOB MORE COMPLICATED, AND PROBABLY DIDN'T MEET CODE. HE DID NOT LEAVE UNTIL HE WAS CERTAIN THE DRAIN WAS CLEAR. THAT WAS GOOD, BECAUSE HE DID HAVE TO SNAKE IT A SECOND TIME. HE WAS VERY THOROUGH IN EXPLAINING THEIR FEES, APOLOGETIC THAT IT WAS TAKING LONGER, AND CLEANED UP WELL AFTERWARD. I WOULD RECOMMEND THEM FOR ANY PLUMBING PROBLEMS, ESPECIALLY IF YOU WANT THEM ADDRESSED NOW, NOT TOMORROW FROM 8-4. DID I PAY A LITTLE MORE FOR THAT SERVICE? WHO CARES, I WAS ABLE TO CLEAN UP AFTER DINNER, AND NOT HAVE TO WAIT A DAY WITH A SINKFUL OF NASTY WATER AND DIRTY DISHES. THAT IS WORTH SOMETHING MORE TO

WORK WAS EXCELLENT. PRICE WAS IN RANGE OF OTHER PROVIDERS COMING FROM COLUMBUS TO MARYSVILLE.

THIS WAS A SUNDAY EMERGENCY CALL AND WE HAD TROUBLE FINDING A COMPANY WILLING TO COME OUT. AT THE WATERWORKS A LIVE PERSON ANSWERED THE PHONE, DEALT WITH CALL COURTEOUSLY & EFFICIENTLY, PROMISED SERVICE WITHIN ABOUT TWO HOURS. SERVICE PERSON, MARK, ARRIVED PROMPTLY, DIAGNOSED AND REPAIRED PROBLEM QUICKLY SO WE PAID ONLY FOR ONE HOUR, WHICH AT SUNDAY EMERGENCY RATES WE APPRECIATED VERY MUCH.

CALLED ME AT WORK WHEN IT WAS MY TURN SO THAT I DIDN'T HAVE TO MISS MORE THAN NECESSARY. PLUMBER WAS VERY PLEASANT & HELPFUL. TOLD ME THEY'D CALL WITH A QUOTE FOR MORE WORK, BUT I NEVER HEARD FROM THEM.

WATERWORKS DID A GREAT JOB. REPLACED A LEAKING SILLCOCK (OUTDOOR FAUCET). WAS AT MY PLACE LESS THAN 24 HOURS AFTER I CALLED THEM - FASTER TURNAROUND THAN I EXPECTED OR NEEDED. MY ONLY MINOR GRIPE IS THAT COST SEEMED HIGHER THAN COMPETITORS.

THEY DID A GREAT JOB. THEY WERE ON TIME, VERY PERSONABLE, AND REALLY CLEANED UP WELL AFTER THEIR TASK WAS FINISHED.

SHAWN WAS HERE RIGHT ON TIME AND VERY PROFESSIONAL.

THEY ARE HIGH QUALITY, GOOD PEOPLE. THE ONLY PLUMBING COMPANY THAT I HAVE EVER WORKED WITH THAT HAVE CALLED BACK TO SEE IF I WAS SATISFIED. THEY ARE VERY HONEST.