The Waterworks

WATERWORKS WAS EASY TO WORK WITH. THEY HAD PLUMBERS OUT THE DAY AFTER I CALLED FOR AN APPOINTMENT. ALTHOUGH THEY HAD TO CUT A HOLE IN MY DRYWALL TO LOCATE THE LEAK, THEY GAVE ME OPTIONS ON IT'S PLACEMENT. THEY ALSO WORKED TO KEEP THE DRYWALL IN A CONDITION TO BE EASILY FIXED LATER. THEY ALSO GAVE ME A FEW SIMPLE SUGGESTIONS I COULD DO NOW TO PREVENT FUTURE (AND EXPENSIVE) PROBLEMS.

THEY ARE WONDERFUL. HE KEPT WORKING AT IT; SAVING ME MONEY, AND A LOT OF DRYWALL WORK.

THE TECHNICIAN WAS HERE WITHIN AN HOUR OF OUR CALL AND HAD COMPLETED THE WORK IN LESS THAN AN HOUR. I FEEL HE WENT ABOVE AND BEYOND TO SECURE THE FLANGE TO THE FLOOR, GIVEN THAT THE FLOOR WAS NOT IN THE BEST CONDITION.

ARE NOT INEXPENSIVE AND THEY WERE VERY RESPONSIVE TO MY EMERGENCY.

ON TIME. EXCELLENT WORK. CHARGED FOR ESTIMATE.

COMPANY ARRIVED ON TIME. COMPANY DID QUALITY WORK. HOWEVER, I FELT PRICE WAS TOO MUCH FOR JOBS PERFORMED. CALLED SUPERVISOR NEXT DAY. HE RESEARCHED JOB AND AGREED. WITHIN ONE WEEK RECEIVED REFUND OF $58.49 PLUS COUPON FOR $20.00 FOR NEXT SERVICE. HAVE USED COMPANY BEFORE AND BEEN VERY SATISFIED. APPRECIATED REVIEW AND ADJUSTMENT. WILL CONTINUE TO USE COMPANY IN FUTURE AND TO RECOMMEND THEM TO MY FAMILY AND FRIENDS.

THEY DID A VERY GOOD JOB REPAIRING THE LEAK. HOWEVER, THEY WERE PRETTY EXPENSIVE AT $90 PER HOUR.

I WAS VERY PLEASED WITH THE SERVICE AND I WOULD RECOMMEND THEM TO OTHERS.

THEY SENT A CAMERA INTO THE SEWER LINE TO FIND THE BLOCKAGE. THEY FOUND THAT THE LINE WAS CRUSHED AND THE HOME BUILDER PAID TO HAVE IT FIXED.

OVERALL, THE EXPERIENCE WAS GOOD. THE ONLY TROUBLE WAS THAT THEY THOUGHT THEY HAD THE PART WITH THEM, (THEY DID NOT), THIS IN TURN CAUSED THEM TO HAVE TO TRAVEL TO SOMEPLACE NEAR THE AIRPORT, THEY ALSO DID NOT HAVE THE RIGHT PART. THE ONLY OTHER PLACE TO HAVE THE PART CLOSED AT 5:00 AND IT WAS AFTER 5:00. WE HAD TO DO WITHOUT OUR WATER FOR 24 HOURS.

THE PLUMBER WAS ABLE TO COME TO OUR HOUSE WHILE WE WERE THERE FOR OTHER REPAIRS. WE WERE ALSO PLEASED TO FIND A SIMPLE SOLUTION TO THE PROBLEM.

EXCELLENT. REALLY NICE GUY AND EXPLAINED EVERYTHING. REPLACED STOPPERS IN THE TANK. SOME WATER GETTING THROUGH THE STOPPERS, SO NEED TO CALL BACK. BUT, ADDITIONAL SERVICE CALL RELATED TO PREVIOUS WORK IS NOT CHARGED.

MY DAD TRIED TO CORRECT THE PROBLEM AND HE BROKE HIS AUGER OFF INTO THE DRAIN. THE TECH CAME OUT AND TOLD ME THAT THEY WOULD SEND SOMEONE OUT WITH A VIDEO SCOPE. THEY CALLED ME TO SET UP AN APPOINTMENT AND TOLD ME THAT A SUPERVISOR WOULD COME OUT AND NO ONE SHOWED OR CALLED.

AFTER PERFORMING THE SERVICE THEY LEFT THE TOILET WITH A SMALL CONSTANT FLOW THAT INCREASED MY WATER BILL. THEY RETURNED, CORRECTED THE PROBLEM BUT DID NOT CHARGE ANYTHING. WOULD MOST CERTAINLY HIRE THEM AGAIN.

THE PLUMBER CAME OUT TO PERFORM THE JOB, DISCONNECT THE PIPE TO THE TOILET CAUSING THE PIPE TO DROP BELOW THE FLOOR LEVEL. HIS SOLUTION WAS TO THEN ADD A NEW SECTION OF PIPE WHICH WAS NOT NECESSARY BECAUSE I COULD HAVE JUST PUSHED THE PIPE BACK UP FOR HIM! AS A RESULT OF HIS SOLUTION, HE CHARGED US AN ADDITIONAL $67 FOR A "MINOR TOILET REBUILD." I THEN WROTE A LETTER TO THE OWNER AND THEY CALLED ME AND EVENTUALLY REFUNDED THE PRICE OF THE "MINOR TOILET REBUILD." I WAS DISAPPOINTED THAT IT TOOK SO LONG TO GET THIS PROBLEM RESOLVED THAT SHOULD HAVE NEVER HAPPENED.

I WAS ON FIRST NAME BASIS WITH THE PERSON WHO TOOK THE CALLS. THIS PROBLEM TURNED OUT TO BE A LITTLE BIT BIGGER THAN WE THOUGHT. THEY HAD TO REPLACE THE WORKINGS INSIDE THE FAUCET BECAUSE OF THE TYPE OF FAUCET AND COULDNT JUST REPLACE THE WASHER. THEY WERE VERY RESPONSIVE WITH ANY PROBLEMS THAT OCCURRED. THE SUPERVISOR CAME ON THE LAST VISIT. WE WOULD CALL THEM AGAIN.

COMPANY WORKED ON THE SAME PROBLEM IN AUGUST 2003. HAD BEEN TOLD THE PLUMBER WOULD BE HERE BETWEEN 8 A.M. AND NOON. AT 11:30 A.M. I CALLED TO CHECK. REP VERIFIED I WAS ON THE SCHEDULE FOR THE MORNING. REP WAS HELPFUL, BUT DISTANT. IN 5 MINUTES, RECEIVED A CALL BACK SAYING THE PLUMBER WOULD ARRIVE IN 15 TO 20 MINUTES. THE PLUMBER SHOWED UP AN HOUR LATER. EXPLAINED WHAT MY PROBLEM & SUSPECTED AREA TO THE PLUMBER. HE CUT A HOLE IN MY KITCHEN CEILING TO SEE. HE DIDNT THINK IT WAS THE DRAIN FOR SURE. (DID NOT HAVE TO DO THAT LAST TIME! NOW I HAVE A HOLE TO REPAIR.) ENDED UP BEING THE SAME PROBLEM FROM 2 YEARS AGO. PLUMBER WAS PROFESSIONAL & CLEANED AFTER HIS WORK.

THE WORK DONE WAS VERY GOOD. THE TECHNICIAN WAS EXCEEDINGLY CAREFUL NOT TO TRACK DIRT INTO OUR HOUSE (HE WORE SHOE COVERS), CLEANED UP THE ENTIRE AREA, AND EXPLAINED EVERYTHING VERY CLEARLY AND POLITELY. HE WAS ON TIME, WORKED QUICKLY AND EFFICIENTLY, AND WAS UNOBTRUSIVE WHILE IN OUR HOME. THE $65 CONSULTATION FEE WAS DEDUCTED FROM THE FINAL BILL, WHICH SEEMED REASONABLE GIVEN IT WAS AN ALL DAY JOB. FOR THE MONEY, IT WAS WORTH IT TO FEEL CONFIDENT KNOWING THE WORK WAS BEING DONE PROPERLY AND YOUR PROPERTY WAS BEING RESPECTED.

OUTSTANDING EXPERIENCE OVERALL. PLUMBER, DERICK BURNSIDE, WAS PROMPT, HELPFUL, AND VERY PROFESSIONAL. CONTACTS WITH OFFICE ON A SUNDAY AND ON A WEDNESDAY MORNING WERE TERRIFIC. ALL PEOPLE PLEASANT, HELPFUL, AND RESPONSIVE. THIS IS THIRD OR 4TH EXPERIENCE WITH THE WATERWORKS AND ALL HAVE BEEN THE SAME. HIGHLY RECOMMEND.

I HAD USED THEM BEFORE IN AN EMERGENCY SITUATION. THE TOILET IS WORKING FINE, I DID FEEL THE PRICE WAS A LITTLE HIGH FOR SUCH A SIMPLE REPAIR.

WE CALLED THE COMPANY AND THEY SENT A SERVICEMAN OUT WITHIN THE HOUR. WE WERE IMPRESSED BY THIS. HE WAS FRIENDLY AND CLEANED UP HIS MESS AND SEEMED TO BE VERY THOROUGH. MY ONLY COMPLAINTS ARE THAT THEY CHARGE A $20 TRIP FEE (WE LIVE WITHIN 10 MILES OF THE COMPANY) AND ACCORDING TO A RELIABLE SOURCE IT WAS NOT NECESSARY TO REMOVE THE TOILET TO GET TO THE CLOG. I, OF COURSE, DID NOT KNOW THIS AND WAS THEREFORE SUCKERED OUT OF $50. OVERALL, I THOUGHT HE DID AN EXCELLENT JOB, JUST WATCH OUT FOR UNNECESSARY CHARGES.

THIS CALL WAS MADE ON SUNDAY AND HE WAS THERE AT THE TIME THEY STATED HE WOULD BE. HE WAS VERY PROFESSIONAL AND VERY CLEAN ABOUT HIS WORK. HE WORE COVERS OVER HIS SHOES TO KEEP THE FLOORS CLEAN. I WOULD USE THIS COMPANY AGAIN.

NOT AN EASY JOB. DON WAS PROFESSIONAL AND VERY NICE. I WOULD DEFINITELY CALL THEM AGAIN. THEY CAME OUT ON NEW YEAR'S EVE.

MAIN DRAIN CLEANED, TOILET, TUB DRAIN CLEANED, SUMP PUMP REPLACED, CHECKED ALL TOILETS FOR PROBLEMS. FOR THE PREVIOUS JOB, THE REPAIRMAN WAS VERY NICE AND FUNNY, TOO. EXCELLENT WORK.

DID A GREAT JOB. VERY CLEAN, PROFESSIONAL, HELPFUL IN EXPLAINING AND ANSWERING MY QUESTIONS.