The Waterworks

THEY ALWAYS DO A GREAT JOB, AND I HAVE USED THEM SEVERAL TIMES.

I CALLED @ 7:30AM SATURDAY, AND THEY ARRIVED AROUND NOON. THE WORKER WAS COURTEOUS AND QUICK AND THOROUGH. WE WERE QUITE SATISFIED WITH THE COMPANY AND THE EMPLOYEE. WOULD CALL THEM AGAIN FOR THIS TYPE OF WORK!

NOT GREAT! FIRST, THEY WERE RUNNING LATE AND CALLED ME TO TELL ME IT WOULD BE ABOUT 3 MORE HOURS UNTIL SOMEONE WOULD BE THERE. THEN, 15 MINUTES LATER, THEY CALLED AND SAID SOMEONE WOULD BE THERE IN 20 MINUTES, WHICH MAKES IT HARD BECAUSE I WAS AT WORK WAITING ON THEIR CALL. WHEN THE GUY ARRIVED, HE WAS PREPARING TO WORK ON THE REGULAR WATER METER, NOT THE DEDUCT METER. HE SAID HE DIDN'T READ THE INSIDE DEDUCT METER BECAUSE HE COULDN'T SEE THAT HIGH! LADDER!!! IF I HADN'T BEEN WATCHING??? HIS REPAIR CONSISTED OF CHANGING THE NUMBERS ON THE REMOTE TO MATCH THE INSIDE. THIS TOOK HIM ABOUT 10 MINUTES TO DO. AT MOST, THE JOB TOOK 20 MINUTES AND IT COST $115! I'M NOT EVEN SURE IF HIS ''REPAIR'' WILL WORK. WHAT IF, IN A WEEK, THE NUMBERS DON'T MATCH AGAIN? I'M SUPPOSED TO PAY THEM TO COME OUT AGAIN? HE SHOULD HAVE RAN SOME WATER TO TEST THE METER AND SEE IF THE NUMBERS WERE MATCHING. I CALLED THE OFFICE AND AM WAITING ON A CALL BACK. IF IT IMPROVES, I WILL POST ANOTHER REPORT.

EVEN THOUGH THEY WERE BACKED UP, THEY KEPT CALLING TO TELL ME THEY WOULD BE RUNNING A LITTLE LATE. IT WAS TWO MEN THAT CAME, AND THEY WERE VERY POLITE AND SEEMED KNOWLEDGEABLE. ONE WAS A LICENSED PLUMBER AND THE OTHER WAS HIS APPRENTICE AND THEY WORKED VERY WELL TOGETHER. I HAVE CHECKED SEVERAL TIMES AND THEIR IS NO LEAKING. THEY EVEN OFFERED TO TAKE OFF SOME OF THE ORIGINAL PRICE, IF I HAD FUTURE LEAKS! THEY EVEN GAVE ME A 10% DISCOUNT BECAUSE OF ANGIE'S LIST.

EXCELLENT. RYAN WAS THE PLUMBER. THE HOUSE WAS BUILT IN THE EARLY 20'S AND HAS GALVANIZED STEEL PIPES. THE OLD FITTING WAS STUBBORN AND TOOK HEROIC EFFORT TO REMOVE. THE COST WAS WELL WORTH THE EFFORT. THE DISPATCHER KEPT ME WELL INFORMED.

THEY WERE SUPPOSED TO ARRIVE BETWEEN 1 AND 4. AN INSPECTOR ARRIVED AT 4:30. AFTER LOOKING AT THE DRAIN AREA, HE HAD TO REQUEST THE DRAIN CLEANING. THEY DID NOT SHOW UP UNTIL 7:30. IT WAS ALMOST 9:00 BEFORE THEY LEFT. THEY WERE SUPPOSED TO BE DONE BEFORE 4:00.

I CALLED AT 10 PM -- AT 12:30 IT WAS COMPLETED.

ALL THIS OCCURRED ON SUNDAY AFTERNOON. I FIRST CALLED WOODS PLUMBING ON MONDAY MORNING, BUT THEY COULD NOT COME OUT UNTIL TUESDAY MORNING. I THEN CALLED THE WATERWORKS. THEY CAME OUT AT 1 PM ON MONDAY AFTERNOON. THEY WERE ON TIME, AND PROFESSIONALLY REPAIRED BOTH THE SHUTOFF VALVE AND THE TOILET. THE REPAIRMAN WAS COURTEOUS AND KNEW WHAT HE WAS DOING. THE JOB TOOK ABOUT TWO HOURS TO COMPLETE. HE ALSO CHECKED ALL THE OTHER WATER SHUTOFF VALVES IN THE OTHER BATHROOMS.

BRIAN BROCKMAN WAS THE PERSON THAT DID OUR SERVICE. HE WAS EXTREMELY EFFICIENT AND PERSONABLE. IF I NEED SERVICE AGAIN, I WILL CALL THE WATERWORKS, AND SPECIFICALLY REQUEST MR. BROCKMAN. I COULD NOT HAVE BEEN MORE PLEASED.

WE FELT THE CHARGES WERE EXCESSIVE AND OUT OF LINE WITH THEIR STATED RATES. WE CALLED AND LATER GOT A FORM LETTER SAYING THE CHARGES WERE CORRECT. WE WERE SURPRISED AS WE HAVE USED THE WATERWORKS FOR ALL OF OUR PLUMBING NEEDS FOR MANY YEARS. THEY LOST A CUSTOMER.

APPRECIATED THE DISCOUNT, THEY CAME THE SAME AFTERNOON. FAST, EFFICIENT, & THEY DO GREAT WORK. RESPECTFUL OF YOU & YOUR HOME.

TECHNICIAN WAS LATE, BUT CALLED AHEAD TO LET ME KNOW. PRICE QUOTED BY PHONE WAS ONE THING. PRICE QUOTED BY NATE (TECHNICIAN) WAS DIFFERENT AND CONFUSING. TECHNICIAN ALMOST CONVINCED ME THAT THE SNAKE WOULD NOT WORK AND THAT I DID NOT NEED THE VIDEO. WE DISCUSSED MANY WORK OPTIONS. FINALLY, I JUST TOLD NATE TO DO THE WORK DESCRIBED. AFTER DISCOVERING A BROKEN DRAIN, I HAD THE ESTIMATOR GIVE ME A PRICE WHICH WAS A LOT LESS THAN I HAD IMAGINED. WHEN THE REPAIR PERSON ARRIVED HE TOLD MY WIFE THAT HE WAS USED TO DOING ''BIG'' JOBS. BUT, HIS FIX WORKS OK.

THEY WERE ABLE TO COME OUT THE SAME DAY THAT I CALLED. THEY WERE PROFESSIONAL AND COURTEOUS AT ALL TIMES. CLEANING THE DRAIN WAS A MESSY PROCESS, AND I WAS PLEASED THAT THEY EVEN CLEANED UP AFTERWARDS.

I WAS VERY PLEASED WITH WATERWORKS AND IMPRESSED THAT THEY EVEN PUT A SHUT OFF VALVE TO MY PIPE THAT WENT TO THE OUTSIDE FAUCET SO WE DON'T HAVE THE SAME PROBLEM. VERY PLEASANT AND CLEAN, WOULD DEFINITELY CALL BACK, AND HE WAS VERY UPFRONT WITH THE TOTAL PRICE.

I CALLED AND ANOTHER WOMAN ANSWERED. I SAID I WAS RETURNING THEIR CALL AND GAVE HER MY HUSBAND'S NAME. (HE HAD GONE TO THE STORE.) IN A CONDESCENDING TONE SHE SAID 'MA'M WE DIDN'T CALL YOU.'' I TOLD HER YES WATERWORKS HAD CALLED AND ASKED US TO CALL. SHE SAID ''HOLD ON!'' SHE PUT ME ON HOLD CAME BACK AND SAID ''OH YES WE DID CALL, BUT WE CALLED A WHILE AGO!'' I SAID NO YOU JUST LEFT A MESSAGE. I SAID ANYWAY THAT WE LED 2 BELIEVE THEY WERE COMING TO FIX THE LEAK AND HAD BEEN WAITING ALL DAY. SHE SAID WATERWORKS DIDN'T TAKE PLUMBING WORK ORDERS FROM TENANTS! I TOLD HER I KNEW I HAD THE RIGHT TO CALL A PLUMBER BECAUSE MY HUSBAND IS AN ATTORNEY. SHE SAID SHE DIDN'T CARE IF MY HUSBAND WAS A LAWYER AND HUNG UP ON ME. THERE IS MUCH MORE, I CALLED BACK AND SHE HUNG UP ON ME BEFORE I COULD EVEN ASK FOR HER SUPERVISOR. WHEN I CALLED TO CANCEL THEIR APPT SHE SAID I COULDN'T CANCEL EVEN THOUGH I WAS PAYING. WE CALLED ANOTHER COMPANY.

IT WAS LATE AT NIGHT THAT THE MAIN SEWER DRAIN FROM THE HOUSE BACKED UP INTO THE BASEMENT. THEY CAME WITHIN AN HOUR AND WERE VERY POLITE AND PROFESSIONAL. THEY WORE SHOE COVERINGS IN THE BASEMENT AND EVEN CLEANED UP THE SEWER MESS THAT WAS THERE BEFORE THEY CAME. IF EVER NEEDED, WE WILL DEFINITELY USE THEM AGAIN!!

THE PLUMBER ARRIVED WITHIN THE QUOTED TIME FRAME. HE WAS COURTEOUS AND FRIENDLY, COMPLETED THE DRAIN CLEANING SATISFACTORILY, AND ALSO CLEANED THE DRAIN PARTS CAREFULLY.

THEY DID AN EXCELLENT JOB. THEY ARE VERY PROFESSIONAL, THOROUGH, AND KNOWLEDGEABLE. THEY CLEANED UP WELL.

COMMUNICATION WAS GOOD, AND COMPETENT PERSONNEL. PRICING WAS REASONABLE.

WILL NOT GIVE QUOTES. COMPANY WILL COME TO HOUSE TO GIVE QUOTE AND YOU MUST AGREE TO DO THE WORK AT THAT TIME OR PAY THE SERVICE FEE.

SERVICE WAS ON TIME, WORKERS VERY POLITE, PREMISES LEFT NEAT/CLEAN, PRICE WAS REASONABLE.

EXCELLENT. WE NEEDED A PLUMBER 4 TIMES IN A VERY SHORT PERIOD, AND THEY WERE ALWAYS VERY RESPONSIVE, REASONABLE, AND COULD HAVE SOMEONE OUT RIGHT AWAY. THEY WERE VERY PROFESSIONAL, CLEANED UP AFTER THEMSELVES, EXPLAINED WHAT THEY WERE DOING, AND DID AN OVERALL GREAT JOB. ID RECOMMEND THEM TO ANYONE. THE ONLY THING TO KEEP IN MIND IS THAT WHEN THEY TELL YOU A TIME THEYLL BE THERE, THEY ARE SERIOUS ABOUT HAVING THAT 4-HOUR WINDOW. YOU MAY HAVE TO WAIT UNTIL THE END OF THAT WINDOW. BUT THEY DO SHOW!

THEY DID THE JOB GOOD AND THEY DID EXACTLY WHAT I ASKED THEM TO DO.

THEY CAME RIGHT WHEN THEY SAID THEY WOULD, CALLED AHEAD OF TIME TO LET ME KNOW THEY WERE COMING. THEY WERE VERY PROFESSIONAL. THEY WENT ABOVE AND BEYOND.

EXCELLENT! WE WERE VERY PLEASED WITH THE QUALITY OF WORK AND THEIR PROMPTNESS.