Founded 1927 • With Angi since September 2003
Business Highlights
24/7 Service Offered
Emergency Services OfferedProjects
New HVAC System
HVAC Companies
Orderly installation—When the hook-up process requires us to come inside your residence, we’ll wear shoe booties to shield your carpet from mud. We’ll also arrange drop cloths surrounding the installation area to keep your floors shielded from debris during the process.
High-quality service—Our specialists are NATE-certified. This shows they’ve gone through in-depth schooling to earn the most desirable technical certification in the business.
Attention to the little things—We’ll complete an installation worksheet throughout the process to double-check each individual little thing is handled. We’ll also make sure everything is cooling appropriately and is up to local guidelines before we leave. Once installation is completed, we’ll make sure you comprehend how to operate your new thermostat and AC.
Constant communication—We’ll tell you how the process is progressing and when you can anticipate us to be wrapped up.
View projectAmenities
Free Estimates
Yes
Warranties
No
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-21 of 21 reviews
Stephen E.
01/18/2020
The service guy was excellent, and he explained everything and answered my questions. Excellent responsiveness, neatly dressed, respectful and good company to include on the list.
Description of Work
Twice a year service for maintenance and service of Air Conditioning System
Category
heating & air conditioning/hvac
Cinda L.
08/29/2018
Always punctual, professional, and very competent. They always leave things neat. Cost is monthly cost of maintenance plan.
Description of Work
Service Experts has provided HVAC services to me for many years. I use their maintenance plan and have purchased a whole-house humidifier and Pure-Air system from them.
Category
heating & air conditioning/hvac, air duct cleaning
steve G.
01/02/2018
1300 sq foot ranch, replace 41 year old furnace and air conditioning unit (Williamson 5in1 - oil)... No duct work, just put at other end of duct work (supply and return were identically the same). No explanation of work just "it costs alot"... by the salesman and later the general manager. SAVE YOUR MONEY and as Iron Maiden would sing "RUN FOR THE HILLS"... Terrible ... over-priced... CANNOT JUSTIFY PRICING!!!
Description of Work
HVAC to replace 41 year old unit
Category
heating & air conditioning/hvac
Service Provider Response
We apologize for your experience. We will certainly investigate this matter and follow up with you as quickly as possible.Carol C.
02/06/2017
I would definitely recommend Stevenson Heating and Plumbing to anyone. I always get great quality of work. Their technicians are top-notch!
Description of Work
Had a couple of things done. Stan Foss came to replace a Delta Shower cartridge. He was extremely professional, thorough and explained what he was doing. The new shower cartridge fixed the problem and it works great. Nathan Hager came to install a solenoid valve in our furnace/AC humidifier. Again, the work he did was extremely professional and thorough. He answered all of my questions. Both very qualified technicians!!
Category
heating & air conditioning/hvac, plumbing
Service Provider Response
Thank you so much. Thank you for your patronage.Carol C.
01/17/2017
Darrell, Andy, Dan (and a few others) came and installed the new units on 1/16/17. The installation went very smoothly. They worked quickly and thoroughly, and cleaned up afterward. Would highly recommend Stevenson Heating and Air Conditioning to anyone.
Description of Work
Nathan came on 1/13/17 to do our 6 month inspection. He did a very thorough inspection and found rust and cracked areas in our furnace. Jim Hill stopped by and it was determined that we needed a new furnace and Air conditioning unit.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you so much. Glad you are happy with your new system. Please don't hesitate to contact us with any questions or concerns.Kendrick D B.
04/07/2015
great! the noise ended, it just needed to be cleaned.
Description of Work
he inspected and cleaned my furnace and changed the filter. he was professional and personable
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!Mary S.
07/11/2013
They came out, showed me the bad part, and came back the next day to fix the part. They were informative and knowledgeable. They didn't charge me explicitly for the estimate.
Description of Work
Our A/C went out.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you.patricia R.
04/29/2013
I was given a 4 hour window, but was told they were going to be an hour late.I rescheduled the appointment. The second time I was told I would be their first call. A couple hours later they still hadn’t shown up so I called and was told they wouldn’t be out for a couple more hours. I cancelled the appointment and found another company
Description of Work
I called Service Experts Heating & Air for some service in my home
Category
heating & air conditioning/hvac
Service Provider Response
Just a follow up to this review: Your experience was shared with our call center and customer service department for training purposes. We try to always be mindful of our customer's time and we regret that you had such a difficult experience.SCOTT F.
03/28/2012
I like their honesty, their price and their response time. They offer a kind of package deal. I had prepaid for the spring tune-up. It was $180 total and $90 per call. I will use them in the future.
Description of Work
I used Stevenson Heating & Air to service my HVAC. They did a spring /fall tune-up.
Category
heating & air conditioning/hvac
Bob R.
02/11/2012
Everything went as expected. No concerns. System fixed, working as expected. I thought the cost was very high for replacing the ignitor. My parents just had the same work done on their furnace for half the cost.
Description of Work
Furnace wasn't working. They came out and inspected the system and determined the ignitor needed replaced. They also did a "performance inspection" - basically, he checked out the system and cleaned the system up. He had the part and fixed the system in about an hour or so. It's working fine since, no issues so far.
Category
heating & air conditioning/hvac
SCOTT F.
01/26/2012
Prompt, clean and honest service.
Description of Work
We had not used this company for a year or two, and are sorry se went elsewhere. They responded quickly, with a no heat service call,and took care of our problems. The A-coils were filthy, needed cleaned, and we purchased the twice a year tune-up program. Vlad was a very neat, clean, and professional technician.
Category
heating & air conditioning/hvac
JEAN S.
05/03/2011
They were great. There was no problem. They got here when they said they would. They were very professional. The price was reasonable for the service. It was fine. I would use them again in the future.
Description of Work
I used Service Experts of Columbus to check, clean and maintain the furnace.
Category
heating & air conditioning/hvac
Brian E.
08/26/2010
The person who gave me an estimate met me after I got off work at my request at 6PM. The only part hardly worth mentiong is that the person who came to give me an estimate mentioned that the owner just went on vacation that morning and told his employees that "today only - they would offer half off on A/C's" I told him that those words are a big problem for me since I seldom if ever believe folks when they say such things, such as "for you today only". I don't know if it was true or not but after discussing numbers and the job for at least an hour of my questions, I went ahead and signed to have the install done. He did offer (since it was 7:30PM) to allow me until the close of business the next day to decide. But I went ahead and signed that night. Except for the question about the "today only sale" he seemed very geniuine, direct, and knowledgeable and took enough time to answer all my questions and concerns and he asked more questions than the other estimators I had out from other coomanies...and by talking more than others gave me a better confidence in Stevenson's ability to do the job at a reasonable cost. The reason for the "low" price was to make more sales in order to get more of his currently idle employees working. They offerred me the lowest price compared to the other estimates for the high efficiency equipment I wanted. The cost was not half of what the other company estimatd the job at, but it WAS lower so Stevenson got the job.
Description of Work
Had Stevenson install a central A/C (never had central air in this house) and a replacement furnace installed for high efficiency. They came out did an estimate and was installed the same week. This was the 3rd estimate I received and was happy with cost. I will receive $1500 Federal tax credit and Steveneson is helping with the (small amount) of paperwork needed for the tax credit. Total cost of job wil be about $5500 after tax credit. My house is old and has a small crawl space...so Stevenson had to be creative in fitting the new furnace in properly..and getting all piping thru crawl space walls, but they did it and did it very well!!! . The three techincials who showed up to install equipement were friendly clean knowledgeable. Started install at 10AM and were finished by 5PM. Flipped the switch and everthing ran perfectly and still does. No problems at all. Heaven during a hot sunmer!!!
Category
heating & air conditioning/hvac
ELIZABETH B.
04/15/2008
The original company that was bought by Service Experts was at fault for improperly installing the wire that connected the thermostat, and Service Expert would not take on the liability of the company that they had purchased.
Description of Work
We originally noticed that the thermostat was not working, we called the company that originally installed the equipment; however they had been bought by another company "Service Experts".
Category
heating & air conditioning/hvac
PETE F.
10/26/2006
ANDREA R.
07/09/2006
When my husband originally called Stevenson to inquire about their maintenance plan, they suggested that we put off contracting them until our home warranty had expired. Once that occurred, we called again. Since it was winter and our heating system was fine, they suggested that we wait until spring to schedule our first appointment. That way, our first visit would coincide with the maintenance plan, which includes spring and fall tune-ups. When they came in the spring, they were very personable and professional. We are looking forward to working with them in the future.
Description of Work
We are on a maintenance plan with Stevenson Heating and Air Conditioning. We paid $94 for the air conditioning tune up and $180 for the first two maintenance plan tune ups. We are now paid through fall of 2007.
Category
heating & air conditioning/hvac
JEANETTE M.
06/01/2006
I was very familiar with this company and had used their services for many years. I will not use their services again. Nancy was extremely helpful in resolving issues, the service manager Bill Michael was very inappropriate when informed of customer service issues, and never even offered an apology. No restitution was requested from the company.
Description of Work
Stevensons installed our furnace and AC when we built our house. Company performed preventive maintenance on furnace and AC in July 2005. Within 3 weeks, furnace not working and they replaced a circuit board with a cost over $600. By October, the circuit board was bad again and had to be replaced, twice in the same month. They did do the work without charge. In June 2006, when we attempted to turn on the AC and it failed to come on, I contracted another HVAC company to check the furnace and AC. This company verified and documented that the circuit board had been installed (wired) incorrectly. Although the heat ran fine, when we turned it to AC, it shorted out, not only the circuit board, but the transformer too. At this point I want no additional service from Stevensons. When I contacted the service manager about this, his reply was that this was terrible service, but there was nothing that he could do for me and included no apology.
Category
heating & air conditioning/hvac
ROB B.
11/11/2005
THEY ARRIVED WITHIN THE INITIAL TIME WINDOW GIVEN. THEY CALLED TO CONFIRM, WHEN THE TECHNICIAN WAS ON HIS WAY. JOHN,(THE TECHNICIAN)WAS COURTEOUS, TIMELY, NEAT AND HELPFUL. HE COVERED HIS SHOES ON ARRIVAL AND LEFT NO MESS AROUND THE FURNACE. EXCELLENT WORK. I WOULD HIGHLY RECOMMEND.
Description of Work
FURNACE TUNE UP.
Category
heating & air conditioning/hvac
06/09/2004
LI-LI C.
01/22/2004
THEY CAME IN DECEMBER TO CHECK A PROBLEM WITH THE FURNACE, AND THEY HAD TO CLEAN THE SENSOR. I HAD A PROBLEM BECAUSE THEY HAD RECENTLY DONE SEASONAL MAINTENANCE AND CLEANED THE FURNACE IN OCTOBER, SO THERE SHOULDN'T HAVE BEEN A PROBLEM. THEY CHARGED US EXTRA FOR CLEANING THE SENSOR AND I FEEL IT SHOULD HAVE BEEN INCLUDED AS PART OF THE SERVICE CONTRACT. IF THEY HAD CLEANED IT CORRECTLY IN OCTOBER WHEN THEY SERVICED THE FURNACE, THERE WOULDN'T HAVE BEEN A PROBLEM. I HAD TO CALL SEVERAL TIMES TO ASK ABOUT THE COST, AND THEY TOLD ME MANY TIMES A MANAGER WOULD CALL ME TO TALK ABOUT IT, BUT A MANAGER NEVER CALLED. THEY WERE NOT RESPONSIVE AND I AM NOT GOING TO USE THEM AGAIN.
Description of Work
I HAD THEM COME OUT TO SERVICE THE FURNACE, SEASONAL MAINTENANCE, WE HAVE A SERVICE CONTRACT WITH THEM.
Category
heating & air conditioning/hvac
MURIEL K.
09/21/2003
STEVENSON'S IS THE COMPANY THAT INSTALLED MY A/C AND GAS HEATING SYSTEM WHEN THE HOUSE WAS BUILT IN 1999. THEY CONTINUE TO SERVICE MY SYSTEM 2 TIMES A YEAR - SPRING AND WINTER SERVICE.I HAVE A YEARLY CONTRACT WITH THE COMPANY. THEY CALL ME TO MAKE MY SERVICING APPOINTMENTS AND MAKE EVERY EFFORT TO ACCOMODATE MY SCHEDULE. THE ARE PROMPT, NEAT, PROFESSIONAL.
Description of Work
YEARLY SERVICE ON HEATING AND A/C SYSTEM.
Category
heating & air conditioning/hvac
Phone
Address
4247 Diplomacy Dr
Columbus, OH 43228
Other Information
Services offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing.
Health & Safety Measures
Please call for more details.
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
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