Rosati Windows

The estmator (nice guy) explained options in an understandable way. The hardware was provided by the comp. They left the worksites clean & neat.

Everything went smooth from beginning to end. We would typically get a few estimates on a job this size but we went with Rosati based not only on their reputation and rating on Angie's List, but also because they were a local company. We were not disappointed. Our salesman, Steve Love, showed up on time for our appointments and was friendly and helpful. There was no pressure. The windows we ordered windows were ready ahead of schedule which was a nice surprise. The installers showed up on time and were friendly and professional. They were able to complete the job in one day and everything was cleaned up and hauled away when they left. We are delighted with our new windows. The custom exterior color on the outside matches our house and wood trim perfectly. The wood laminate color on the inside is a perfect blend with the wood frame around the windows.

I contacted several handyman companies, some responded others did not. The representatives of this crew not only responded but made the suggestion that vinyl be used in the trim of the doors to prevent future damage. The had two sets of craftsmen, one did the caulking and other the carpentry. All the tasks were done to my satisfaction. There was, however, one glitch. There was a sliding door on a second floor deck that they missed. After discovering this, I called them and they promptly came and re-caulked this site and no cost and with an apology.

They are a fantastic company. The windows are wonderful and have really sured up our home. We can tell a difference in our heating bill already.

Very smooth! They were ready to install within 1 week of the final measure which was great! They showed up to install exactly at 9am on first day like they said they would. Sean was very friendly and precise. They never touched the trim on the inside of the window (except for the windows we lowered the sills on) which was great since it's really old/thick trim! Worked late both days, but got the job done in 2 days as predicted. They look amazing and the trim on the outside is so much cleaner and more efficient!

2 guys came in the evenings and were only able to do the work with the use of our worklights. definitely unprepared. we had to call their supervisor as their work was not satisfactory. uneven board cuts and caulking. the supervisor remarked that they did not use the right type of saw for the job. only 1 of the 2 fellows seemed knowledgeable. the process between 2-4 weeks. some of the time delay was d/t weather, but now all. we did not know when they would be arriving or a firm date as to when it would be completed. but we did not ask for that either, shame on us. the last trip they forgot to stain the 2 boards on the garage, so my husband did that rather than call them out again. who knows when that would have been!

Well after meeting Mr. Steve Butler it went great. When I made my appt. I was surprised that my whole family didn't have to be present. Mr. Butler came in, measured and then gave me a written quote with each window description. My wife and I went to their showroom so she could see the window,very nice and once again hassle free. My windows took about 2 weeks they were installed on 3/17/09. Once again a very pleasant process the installers were on time worked hard and were very professional. Thank you for a job well done. I did my homework also, I sat through the three and four hour sales pitches by competitors.

windows were installed within 10 days of signing the contract. All contacts were polite, helpful. Very clean and cooperative. Were a little late on the first day. Much cheaper than Champion, and better warranty on paper.

The price was reasonable and the staff courteous, prompt and fast.

From the initial sales estimate (who creatively recommended the window we bought as opposed to what we initially though we wanted), to the installation, to the follow-up trim work, the Rosati folks were a joy to have in our house.

After I called them and told them I needed an electrician, they sent out an estimator. I should have said "bub-bye" right then, but his estimate of $175 was less then the $200 that I had from another company so I said to go ahead with it. The estimator said I would be called on Monday, 12-29-08, with a firm appointment time for the electrician. I said OK but the work would need to be done after 12 noon when I am home from work. On Monday the 29th an electrician came, unannounced, to our house at 11:30AM to do the work. Lucky for him my wife happen to be home to let him in. He stated that he would have to go get the parts to do the repair because his work order did not list any parts for him to bring to do the job. My wife and I had a previous appointment set up for 12:30 so we left with the understanding that he would complete the outside work and we would throw the breaker inside the house to make sure that the repair was done properly. I then called the Fix-it Crew office and gave them my credit card number for the charges. As we were leaving, the electrician told us that the estimate was high, and that he figured the job the be $169.00. When my wife and I returned at 2:00PM, the electrician was just finishing up and asked us to throw the breaker to make sure the job was done right. We did and it was. He then wrote the total of $235.96 on the written estimate that he had brought with him and gave it to us. I asked him why the final bill was so much higher that the previous estimate we had been given and he said that the total bill included the parts he had used but the estimate was for labor only. He was right, the written estimate which I had not seen until the job was complete did say that it was for labor only. I had never received an estimate before for labor only on any job that would obviously need parts to complete. That is why I am not ever going to use the Fix-it Crew again. Additionally they did not give me the 5% discount which they advertise on page A40 of the December 2008 Angies list magazine.

The initial scheduling for a sales call was easy and quick. The salesman came to my house and seemed honest and told me I had only one window to choose from due to requirements of our neighborhood for wood windows. He assured me that the new windows would look great and perform well. I was worried about the mess and he told me it would all be cleaned up at the end of the day and also gave me his cell number to call him anytime with questions. I asked that the windows be primed before they were installed since they were bare wood and asked for an estimate to have them painted prior to installation. After he left with a 50% deposit, things went down-hill. After making several calls to my salesman with no return of my calls, I found out he quit the company and had a difficult time getting any information regarding my windows from anyone. I was now told that my windows would not be primed before installation and the estimate my salesman gave me to paint my windows was too low. When my windows arrived, they installed them unprimed despite several calls to Rosati asking for them to be primed first. The installers even said that it was incorrect to install the windows unprimed. When I came home that day, it appeared that a child had installed my windows. The trim work looked terrible and was in no way up to basic standards. On each window was a sticker from the original manufacture that stated very clearly that if the windows were not primed within 48 hours of receipt, the warranty would be void. Rosati's painter could not make it out during that time so I was frustrated to lose my warranty. The inside of my home was also covered in sawdust and dirt from the installation, that I had to then clean up. I called their installation manager to come out to inspect the job and he seemed to think there was nothing wrong with the poor installation of my windows. After much discussion, he agreed to tear off all the outside trim and have it replaced, which they did. This brought up a new problem, for when the windows were installed, some damaged occurred to my wood siding and after the trim was removed and re-installed more damage occurred and the trim was still no where near the quality of the original windows. When their painter came to paint, the estimate I received for painting the inside and outside of the windows was too low, and we settled on having them prime and paint only the outside. After many phone calls and two letters, Mr Rosati came out and personally inspected the job, He apologized and we settled on a cost deduction of about 10%. Though he was very apologetic, I now have great windows, that are poorly installed, a warranty through Roasti for the windows, and damage to my home's siding which will cost me as much as the windows to repair. And the worse part, each time a Rosati rep came to my home (installers, managers, and warranty guy) they each asked (one demanded) for full payment despite all the problems and before they offered a solution.

They did a great job. They came in, did it professionally, they work well.

First of all the salesman was really good. He was very helpful and explained what he could do to help us. The workers were great. They really knew what they were doing and were quick. The only problem we had was that the one of the screen doors that came in was the wrong one, so we had to wait a bit to get the correct one. But the company resolved that problem and got it done.

We called several companies for window replacement and of the companies we spoke with, their prices were in the middle. The information they provided was thorough. They did not use high pressure sales and went through all of the information that we wanted. We took a week to make our decision. They did not hound us. The rep sent only one e-mail. We called them to tell them we were interested in purchasing our windows from them. He came out within in a couple days with the paperwork ready. No hassles. They called to schedule measurements within three days. The gentleman who came out was punctual and polite. Windows were installed sooner than the estimation given by the rep, which was wonderful. The two gentleman who installed the windows were friendly and efficient. We had a small dimple in the glass on our sliding door. They notated it and resolved the issue quickly and without hassle. It was a wonderful experience all around. I would recommend them to anybody needing replacement windows.

They used Dave who had done some work before. He was very professional, knowledgeable and punctual. Replaced and repaired everything asked and kept me informed on what he was doing. I had used The Fix It Crew before to paint kitchen cabinets and two baths, and replace grout in both baths. Keith did an excellent job with the painting and the man who replaced the grout (can't remember his name) also did an excellent job. However they did use one sub-contractor/handy man who created a plumbing problem in one of the baths. Dave had to come out and fix the plumbing problems created by the handy man. But, The Fix It Crew willingly took care of the problem.

They did a great job. They took the windows out of the garage & took the window part to the factory & built new frames for them. They then brought them back & installed them. They then came back & painted them after the caulking had dried. All together they were here about 2 or 3 times. I thought they did a fine job & were really good. They fixed the problems & it looks nice. They did a very nice job painting & you cannot even tell where the wood was rotting after they fixed it. I would use them again in the future.

They haven't come back for their final inspection yet, but there is one small issue with one of the screens that I anticipate that they are going to replace it or something. As far as the install they were timely and courteous. The windows really look great from the outside. Being winter I don't know about the mechanisms because I haven't opened any of the windows. I'm satisfied with the way things have gone so far.

They were wonderful and easy to work with. Did work on time. Found issues that we didn't know about and fixed it on the spot was very professional.

The work was scheduled 4 weeks out but we got a call and they had a cancellation and were able to get the work down 2 weeks early! A crew of two showed up and began work right away. They had all of the windows out and reframed in less than two hours. They installed the windows, caulked and cleaned the windows in about 5 hours. Very professional and cleaned up their mess. They explained how the windows work and how to clean them.

They had to do a lot of work. We have an old house and they did a great job. We did have some scheduling problems, due to illness and bad weather, but we worked it out. They cleaned up thoroughly. They were efficient and the fit was tight. Steve Butler is a nice salesperson and he answered all of my questions. He knows his products and this was a no-pressure sale.

They were really quality conscious, and just did an outstanding job. I can't say enough good things about them. They were easy to work with. The pricing was very competitive. I would use them again in the future.

Very good experience. They were on time. They went about their business. They had to come back the next day because they didn't get the right size ladder. They instructed me on how to open the window and close it. They're really good. I thought their prices were pretty reasonable. I'd absolutely use them again.

It went fantastic. The workers put in long hours and they got the job done. The workers were very pleasant. They cleaned up their messes and worked into the night and got the job done.

They removed the window, put in plywood to cover up the window. They took the window and brought it back in the allotted time, installed it. They took the money and left. They were prompt. I felt that the price was good.