Ohio Exterminating Co

THE FIRST TIME THEY CAME OUT THEY EXTERMINATED THE OUTSIDE OF THE HOUSE AND GARAGE. IT APPEARED TO BE WORKING THEN WE NOTICED AN OVERWHELMING INFLUX OF ROACHES IN THE HOUSE. WE HAD NEVER HAD THEM BEFORE. THE COMPANY HAS BEEN OUT TWICE SINCE AND WHILE THE PROBLEM IS DIMINISHING, WE STILL HAVE IT. WE ARE NOT INTERESTED IN HAVING THEM COME OUT EACH MONTH. WE JUST WANT THE PEST PROBLEM RESOLVED.

I WAS DISAPPOINTED THAT A DIAGNOSES WAS MADE WITHOUT VISUAL INSPECTION. I WAS FURTHER DISAPPOINTED THAT THE COMPANY DID NOT PROPERLY EQUIP THEIR TECHNICIAN FOR THE JOB. WHEN IT CAME TIME TO PAY THE TECHNICIAN, I WAS GOING TO PAY BY CHECK BUT TOLD THAT CREDIT CARDS WERE ACCEPTED IF I CALLED A SPECIFIC INDIVIDUAL IN THEIR OFFICE. I DID SO, BUT THAT PERSON WAS OUT TO LUNCH. WHEN I FINALLY SPOKE TO THEM, WAS INFORMED THAT THERE IS A CREDIT CARD SURCHARGE OF 3%. THIS WAS RELUCTANTLY WAIVED BECAUSE THE TECHNICIAN DID NOT INFORM ME. IT WAS A BIG HASSLE TO GET SOMEONE BACK OUT BECAUSE THEY WANTED TO CHARGE ME AGAIN EVEN THOUGH I TOLD THEM THAT THEY MAY HAVE MISDIAGNOSED. I WAS PLEASED THAT I WAS NOT CHARGED FOR THE FOLLOWUP VISIT, BUT THIS IS FAR TOO MUCH HASSLE TO DEAL WITH WITH A HIGHLY-RATED COMPANY. MY ADVICE IS TO TRY SOMEONE ELSE BEFORE YOU GIVE THESE GUYS A CALL. THIS SHOULD HAVE BEEN A ONE-VISIT DEAL. INSTEAD, I AM OUT MORE THAN $100 WITH NO RESOLUTION TO MY PROBLEM.

EVERYTHING WAS SMOOTH. MR. CHRISTMAN CAME OUT FOR THE ESTIMATE AND PROVIDED THE BEST SOLUTION FOR THE PROBLEM OF TERMITE PREVENTION IN A HOME WITH NO INDOOR TERMITES, OUTDOOR PERIMETER CHEMICALS. OTHER VENDORS PROPOSED ONLY BAITING/SENTRY SYSTEMS OR FULL INDOOR CHEMICALS (THE LATTER OF WHICH IS HIGHLY DISRUPTIVE TO THE RESIDENTS AND REQUIRES EXTENSIVE INTERNAL BASEMENT DRILLING.) THE ACTUAL COMPANY REP WHO DID THE JOB WAS PLEASANT, TIMELY, AND WORKED AN EXTREMELY LONG DAY THAT CONSISTED OF A LOT OF DRILLING AND CHEMICAL PLACEMENT. HIGHLY RECOMMENDED.

OHIO EXTERMINATING DID SOLVE THE PROBLEM AND RID THE HOME OF BOTH CARPENTER ANTS AND BEES. UNFORTUNATELY, IT TOOK THREE SEPARATE VISITS FOR A SMALL PROBLEM. THE SERVICE LEVEL OF EACH VISIT VARIED WIDELY; THE FIRST PERSON SPENT UNDER 5 MIN. AT OUR HOME (TREATING THE ENTIRE HOUSE). AS YOU MAY EXPECT, THE ANTS WERE NOT GONE. THE 2ND VISIT WAS MUCH BETTER, BUT STILL NO LUCK WITH THE ANTS (I ALSO HAD TO LEND THE SERVICE PERSON A LADDER SINCE THEY DID NOT HAVE ONE). AFTER SPEAKING WITH THE MANAGER, REQUESTING A GOOD PERSON AND DEVELOPING A LIST MYSELF OF WHAT AREA'S SHOULD BE TREATED, THE ANTS AND BEES ARE GONE (THIRD ATTEMPT). IN ADDITION, EACH SERVICE VISIT RESULTED IN AN INCORRECT BILL. THE BILLING WAS RESOLVED EACH TIME. IN THE END, THEY DID ACCOMPLISH THE JOB FOR THE CORRECT PRICE. THE FIELD/OFFICE STAFF WERE ALWAYS POLITE AND ACCOMMODATING, HOWEVER, THE SERVICE LEVEL WAS INCONSISTENT, THE BILLING DISORGANIZED AND THEREFORE I PLAN TO TRY SOMEONE ELSE NEXT TIME.

THEY FIXED THE PROBLEM FROM OUTSIDE WITHOUT PUTTING ANYTHING IN MY KITCHEN, WHICH WAS THE PROBLEM AREA.

WE WERE NOT IMPRESSED WITH THEIR PROFESSIONALISM, SO WE DID NOT HIRE THEM TO DO THE TREATMENTS. WE HAVE TRIED A PRODUCT THEY SELL FOR SELF-TREATMENT, AND IT HAS BEEN ONLY MILDLY EFFECTIVE.

HE WAS VERY THOROUGH, AND SPENT A GREAT DEAL OF TIME ANALYZING WHERE THESE LITTLE CRITTERS COULD BE COMING FROM.

THIS COMPANY HAS SOMETHING NEW FOR CARPENTER ANTS. HAVE NOT SEEN A LIVE ANT AFTER THE LAST TREATMENT 3 WEEKS AGO. ACCOUNT REP. ANDREW CHRISTMAN IS GREAT TO WORK WITH, RETURNS ALL YOUR CALLS. THEY COME WHEN THEY SAY THEY WILL AND DO A THROUGH JOB. I HAVE DEALT WITH THIS COMPANY STARTING IN 1970, I WOULD NOT USE ANYONE ELSE. HIGHLY RECOMMEND THIS COMPANY.

THE ONLY SUGGESTION I WOULD HAVE IS THAT YOU NEED TO FOLLOW UP WITH THEM ON THE PHONE FOR ANYTHING THEY HAVE TOLD YOU THEY WILL DO. YOU NEED TO CALL THEM TO CONFIRM.

I LIKED THEIR YELLOW PAGE AD. THIS IS A THIRD GENERATION, FAMILY-OWNED BUSINESS. I HAD A GREAT EXPERIENCE.

GAVE A QUOTE 50% LESS THAN EVERYONE ELSE, TURNED UP WHEN THEY SAID THEY WOULD AND DID A FANTASTIC JOB.

I CALLED THIS COMPANY AND RECEIVED VERY GOOD SERVICE. THEY WERE VERY THOROUGH AND PROFESSIONAL IN EVERYTHING THEY DID. I EVEN HAD TO CALL FOR ANOTHER TREATMENT AND THEY CAME RIGHT AWAY, NO QUESTIONS ASKED. I WOULD DEFINITELY USE THEM AGAIN AND RECOMMEND THEM.

RECEPTIONIST WAS RUDE AND SARCASTIC. THEY WOULD ONLY ALLOW FOR A 12P-5P WINDOW FOR CONSULTATION, (NO MORE SPECIFIC). WHEN I REQUESTED AT LEAST A 2 HOUR WINDOW OR A 1-HR ADVANCE PHONE CALL, SHE SAID SHE WOULD 'TRY' IN AN UNFRIENDLY MANNER AND PROCEEDED TO TELL ME THEY SERVICE SO MANY PEOPLE THAT CAN'T PROVIDE A SPECIFIC TIME WINDOW EVEN FOR AN ADVANCE PHONE CALL. WHEN WILL CONTRACTORS LEARN A) THE CUSTOMERS TIME IS VALUABLE TOO B) I WORK AS DO MANY WOMEN AND MUST COORDINATE MY DAYS OFF WITH DOCTORS APPOINTMENTS FOR MY CHILDREN, NAPS, ETC. WHEN I CALLED BACK TO CANCEL, (BECAUSE I DID FIND A MORE CUSTOMER SERVICE FRIENDLY CONTRACTOR), SHE SAID SHE WOULD BE 'GLAD' TO CANCEL MY VISIT. HOW OBNOXIOUS!!!!

VERY PROFESSIONAL AND ANSWERED ALL MY QUESTIONS. DID NOT TREAT IMMEDIATELY. NEW OWNER WILL ARRANGE FOR TREATMENT.

THEY WERE TWO HOURS LATE FOR THEIR INITIAL SERVICE. AFTER THAT, THEY SHOWED UP ON THE WRONG DAY NOT ONCE, BUT TWICE, LEAVING A BILL WHICH STATED THAT I WAS STILL RESPONSIBLE FOR THE 'SERVICE' EVEN THOUGH I WASN'T PRESENT. CLEARLY THEY LACK INTERNAL COMMUNICATION AND ORGANIZATIONAL COMPETENCE.

THEY WERE RESPONSIVE AND FOLLOWED UP BUT DID NOT SOLVE THE PROBLEM. I DID NOT GET THE IMPRESSION THE FAILURE TO RESOLVE THE PROBLEM WAS THEIR FAULT. THE PRICING WAS GOOD.

THEY HAD JUST TREATED ME A YEAR BEFORE AND TOLD ME THAT I NEEDED TREATMENT AGAIN. I GOT A SECOND OPINION WHO LET ME KNOW AN ADDITIONAL TREATMENT WAS NOT NECESSARY AND SAVED ME ABOUT $900. THEY WERE TERRIBLE.

WAS A WONDERFUL EXPERIENCE. CALLED ONE DAY AND THEY CAME THE NEXT. WONDERFUL WORK, VERY CLEAN AND PROMPT SERVICE. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

AFTER WORKING WITH ANOTHER COMPANY FOR ABOUT 2 YEARS WITH EXTREMELY NEGATIVE EXPERIENCES, I HAVE BEEN QUITE HAPPILY SURPRISED WITH OHIO EXTERMINATING. THEY SHOW UP EVERY MONTH (MORE OFTEN THAN THE MINIMUM CONTRACTED AMOUNT), LEAVE NOTICE OF WHAT THEY FIND, AND, WHEN THERE WAS A ''HIT'' ON ONE OF THE STATIONS, INSTALLED ADDITIONAL STATIONS. THE OFFICE AND SERVICE PERSONNEL ARE PLEASANT AND PROFESSIONAL.

OTHER THAN THE FACT THEY DONT OFFER AN EXCLUSION SERVICE FOR ANIMALS THEY OFFER GREAT SERVICE.

IN CONTRAST WITH [ANOTHER COMPANY], OHIO EXTERMINATING CLIMBED INTO MY CRAWL SPACE TO INVESTIGATE AND SPRAY. ALSO THE TECH GOT UNDER ALL OUR SINKS TO DUST/SPRAY.

SALES PERSON AND TECHNICIAN WERE FRIENDLY AND PROFESSIONAL. APPEARS TO HAVE WORKED.

PUNCTUAL, QUALITY SERVICE FROM PROFESSIONAL PEOPLE.

CAUGHT SIX RACCOONS ONE PASSAUM, TWO NEIGHBORHOOD CATS. MEMBER HAD SERVICE FOR ONE WEEK. MEMBER HAD ANIMALS DIGGING HOLES IN THE YARD. SINCE THEY SET THE TRAPS FOR THE WEEK THE HOLES HAVE DECLINED. THE SERVICE TECH WAS VERY NICE AS WAS THE PERSON WHO GAVE THE ESTIMATE AND CALLED BACK LATER TO MAKE SURE MEMBER WAS SATISFIED WITH THE SERVICE. MEMBER SAYS SHE GOT HER MONEYS WORTH. MEMBER WOULD USE THEM AGAIN

TOOK CARE OF THE PROBLEM .GOT 10% OFF DISCOUNT FOR FIRST TIME SERVICE. CAME OUT TWICE. (ONE TO EVALUATE AND ONE TO TREAT). THEY ARRIVED WHEN THEY SAID THEY WOULD.