Jones Topsoil Co

unknown

GREAT DELIVERY SERVICE. THE TOPSOIL IS RICH AND OF GREAT QUALITY. THEY MET OUR EXPECTATIONS.

I HAVE USED THEM SEVERAL TIMES IN THE PAST. THEY WERE VERY PROMPT AND EVEN A LITTLE EARLY. HE WAS PERFECT WHEN DUMPING IT ON THE DRIVEWAY. HE WAS PERSONABLE AND FRIENDLY.

I KNEW THERE WAS AN APPARATUS THAT WOULD SHOOT IT IN HARD TO REACH PLACES. THEY WERE SO NICE AND THE YOUNG MAN WAS VERY EFFICIENT AND EXPERTLY GUIDED THE SLINGER OVER THE FENCE TO DEPOSIT THE SOIL. THEY WILL DELIVER ANY AMOUNT, WHERE ANOTHER COMPANY HAD A 12 YARD MINIMUM. IT'S NICE THAT DO-IT-YOURSELF PERSON CAN GET GOOD SERVICE FROM JONES. PRICES ARE COMPETITIVE AND IT WAS WORTH THE EXTRA $65 TO HAVE IT "SLUNG". THIS IS MY SECOND EXPERIENCE WITH THEM AND BOTH TIMES THE DRIVER WAS PUNCTUAL, COURTEOUS, EFFICIENT AND PROFESSIONAL. THEIR WEB SITE HAS A CALCULATOR TO HELP DETERMINE THE AMOUNT OF SOIL YOU MAY NEED. THEY CAN DELIVER ON SHORT NOTICE, AS WELL AS SLING ANY AMOUNT OF SOIL YOU NEED IT A TIGHT OR OUT OF THE WAY SPOT.

DELIVERED WITHIN 30 MINUTES OF MY CALL. DRIVER GAVE ADVICE ON GRASS PROBLEM I'VE HAD. VERY IMPRESSED.

I ASKED FOR DETAILS ON WHAT I NEEDED TO DO SO THE SHOOTER COULD REACH MY YARD WITH THE SOIL, WHEN THE TRUCK ARRIVED, (WITHIN THE HOUR), THERE WAS NO SHOOTER. THEY CLAIMED I NEVER ORDERED IT AND WOULD HAVE TO CHARGE ME FOR AN ENTIRE NEW LOAD. IT WAS DUMPED NEXT TO MY DRIVEWAY AND I SPENT A VERY LONG DAY WITH A SHOVEL AND A WHEELBARROW, BUT THEY WERE PROMPT.

NEEDED A TOPCOAT OF GRAVEL FOR MY NARROW, WINDING, RESIDENTIAL DRIVE. TOOK TIME TO DISCUSS STONE OPTIONS, PRICING, AND DELIVERY OPTIONS. WHEN I CALLED BACK TO PLACE THE ORDER, I WAS TOLD THAT THE PRICE I WAS QUOTED WAS QUITE LOW, (AND IT WAS IN COMPARISON TO OTHER COMPANIES), BUT THEY HONORED IT WITHOUT ANY DISPUTE. I ORDERED TWO TRUCK LOADS DELIVERED ON A SINGLE AXLE TRUCK, DECIDED THAT ONE WAS ENOUGH AFTER THE DRIVER TAILGATED IT, (GREAT JOB!), SO I CANCELLED THE SECOND TRUCKLOAD AND SAVED $160. GREAT SERVICE, DRIVER WAS EVEN 1/2 HOUR EARLY.

JONES DID A VERY NICE JOB. THE PRODUCT QUALITY WAS GOOD AND THEY WERE VERY EASY TO DEAL WITH.

THEY DELIVERED IT LESS THAN 2 HOURS LATER SO I WAS ABLE TO START WORKING ON THE SAME DAY. THE DRIVER WAS VERY COURTEOUS. THE DELIVERY FEE IS A LITTLE BIT HIGHER THAN WHAT I THOUGHT.

EASY TO CONTACT AND ARRANGE, DELIVERED ON TIME.

JONES TOP SOIL DELIVERED. THEY WERE PRETTY PROMPT. I WISH I WOULD HAVE KNOWN TO ASK FOR A "SHOOTER" WHICH WOULD HAVE BEEN AN EXTRA $40 OR SO. I WASN'T TOO HAPPY WITH IT BEING EMPTIED HALF ON THE DRIVEWAY. THAT WAS DUE TO A TREE IN THE WAY BUT AS WE HAVE A GRAVEL DRIVEWAY THAT WAS JUST REDONE, IT WAS A PAIN. I CAN'T GET ALL OF THE DIRT OUT WITHOUT REMOVING THE GRAVEL. I JUST WISH THEY WOULD HAVE ASKED OR QUESTIONED ME ABOUT IT BEFOREHAND. I WOULD HAVE PAID THE EXTRA HAD I KNOWN.

THE SLINGER TRUCKS ARE A LITTLE MORE EXPENSIVE, BUT WORTH EVERY PENNY. MY AREA WAS VERY UNEVEN TO START WITH BUT HE SPREAD 16 YDS OF SOIL TO DARN NEAR FINISH GRADE IN JUST ABOUT 20 MINUTES.

THEIR WEBSITE (WWW.JONESFUEL.COM) IS VERY HELPFUL FOR PRICES, QUANTITIES, AND PICTURES OF MULCH AVAILABLE.

WE HAD ORIGINALLY ORDERED REGULAR TOPSOIL, BUT THEIR SUPPLY WAS UNDER WATER ON THE DAY OF DELIVERY, SO THEY ASKED TO SUBSTITUTE THE BLENDED TOPSOIL. THIS WORKED OK IN THIS INSTANCE, BUT THEY CHARGED THE HIGHER PRICE FOR THE BLENDED SOIL EVEN THOUGH THAT WASN''T WHAT WE HAD REALLY WANTED IN THE FIRST PLACE. WHEN WE LATER ORDERED THE MULCH, THEY COULDN''T DELIVER ON THE ORIGINAL SATURDAY WE HAD REQUESTED (WE DID ORDER AT THE LAST MINUTE) BUT SCHEDULED TO DELIVER ON THE FOLLOWING MONDAY (WHICH WAS FINE WITH US). ON THAT SUNDAY, THEY GAVE US A CALL ASKING IF THEY COULD DELIVER ON ON SUNDAY INSTEAD OF MONDAY. WE SAID NO... BUT THEY DIDN''T DELIVER ON MONDAY EITHER. MY WIFE HAD TO CALL AND GET THEM TO DELIVER ON TUESDAY SINCE THEY SOMEHOW HAD LOST THE ORDER.

MEMBER WAS GIVEN NO SERVICE OR GUIDANCE. COMPANY DIDNT EXPLAIN ABOUT DIFFERENT TYPES OF GRAVEL. THEY TOOK MEASUREMENTS OF THE DRIVEWAY OVER THE PHONE. SENT OUT GRAVEL IN A HUGE TRUCK THAT COULD ONLY DUMP GRAVEL AT THE END OF THE DRIVEWAY. THE DELIVERY PERSON TOLD MEMBER HE HAD THE WRONG KIND OF GRAVEL. HE SAID HE COULD GET THE OTHER GRAVEL BUT IT WOULD COST AND ADDITONAL SERVICE CHARGE. MEMBER KEPT THE GRAVEL AND HAD TO SPREAD IT HIMSELF.

PREVIOUS EXPERIENCES WITH JONES HAD BEEN ACCEPTABLE...THE GRAVEL WAS SPREAD ON THE DRIVEWAY BY COMPANY. THIS VISIT THE DRIVER WAS NEW AND SAID HE DIDN'T KNOW HOW TO SPREAD. THE GRAVEL WAS DUMPED IN TWO PILES.ONE BY THE GARAGE AND ANOTHER AT THE END OF THE DRIVEWAY.

TOOK THE EXTRA TIME TO TAILGATE THE GRAVEL UP AND DOWN OUR DRIVEWAY TO MAKE IT LEVEL.

REALLY TOOK TIME TO LAY AND SPREAD GRAVEL CORRECTLY

GREAT SOIL TOLD ME THEY'D DELIVER BEFORE NOON BUT GOT THERE AT ONE.

NEGATIVE REPORT - GRAVEL FOR DRIVEWAY. SP PROVIDED GRAVEL FOR DRIVEWAY. AS THEY DID THIS THEY TORE UP TWO TREES IN THE PROCESS. MEMBER CALLED AND THE RESPONSE WAS, "NOTHING THEY CAN DO ABOUT IT." MEMBER FELT CUSTOMER SERVICE WAS LACKING.

SAME DAY SERVICE. CLEANED UP WELL.

NEGATIVE COMMENT - MEMBER CANCELLED ORDER AND IT WAS DELIVERED ANYWAY. MEMBER FELT SHE HAD TO TAKE IT. WAS TOLD INCORRECT INFORMATION OVER THE TELEPHONE OF HAVING TO AGREE TO A MIN ORDER.

NEGATIVE REPORT - MEMBER WANTED GRAVEL DELIVERED TO BE SPEAD OVER HER DRIVEWAY. IT WAS DUMPED IN 4 LARGE PILES AND THE MEMBER HAD TO SPEAD IT OVER HER DRIVEWAY. WHEN SHE CALLED TO COMPLAIN, THE MANAGER WAS VERY CONDESENDING TO HER AND NOT EAGER TO HELP.

ASK FOR LANDSCAPING DIRT DIRT WAS PERFECT

VERY BAD CUSTOMER SERVICE ORDERED TOPSOIL AND GOT FILL DIRT AND THEY ARE NOT HELPING RESOLVE PROBLEM