HOME DEPOT

Hardware & Home Improvement Stores, Kitchen and Bath Remodeling, Appliance Sales and Installation,

About us

HOME IMPROVEMENT STORE

Reviews

4.355 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
9%
3
9%
2
9%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.4
responsiveness
4.2
punctuality
4.3
Showing 1-25 of 55 reviews

Tanicha M.
04/2017
3.0
custom cabinets
  + -1 more
Well, they had my kitchen tore up way longer than it should have been. Also, they were a contractor going through Home Depot, and I used them because I had a Home Depot charge, but, I probably could have gotten it done a lot cheaper somewhere else. The price was a bit high, I think the price was a little bit overboard.
Description of Work: New cabinets.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$3,500

Lillian C.
01/2017
5.0
carpet installation, flooring contractor
  + 0 more
The price was excellent. They were cost effective, the quality was good and I was able to sell my house.
Description of Work: They carpeted the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Lillian C.
01/2017
3.0
flooring contractor, heating & air conditioning/hvac, buying services
  + 1 more
They had to tear the flooring that was already down so that was awfully expensive for the type of flooring that would have been used. For what I needed to have done they were too expensive. When they came to measure I got a lot of education and understood. In normal circumstances their prices are better than any one else.
Description of Work: I was gonna have some flooring done about a month ago and I paid for an install, not an install for a measure for flooring. I didn't get it done though cause I thought they were expensive. To put flooring down in my kitchen.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$1,500

LATASHA P.
06/2016
2.0
appliance sales
  + -1 more
They had it delivered but couldn't install it. They didn't have the parts to have it installed. They had to put a way out to bring it back. I cancelled the order. The customer service was not responsive so I had to call several people giving them a reason to cancel the order and they never even cared.
Description of Work: I purchased a dishwasher.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Karen H.
03/2016
4.0
home improvement stores
  + -1 more
Just purchased from the store, but fair price, good quality
Description of Work: Hot Water Heater

Rating CategoryRating out of 5
quality
4.0
value
4.0

Yes, I recommend this pro
$689

Jacob D.
10/2015
4.0
countertops
  + -1 more
They could have better customer service. The guy who installed the cabinets did a really good job.
Description of Work: I used Home Depot for my countertop.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$3,000

JANE E G.
05/2015
3.0
appliance sales
  + -1 more
The experience was not very good. They had to bring back three refrigerators. The employees were good when they were in our home. What didn’t go well was the first one that they delivered they didn’t even take it off the truck. The second one they brought in was the seal was broken so we kept frosting up in the freezer. The third one was okay.
Description of Work: I went to Home Depot and bought a new refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$600

John S.
02/2015
5.0
countertops
  + -1 more
It's fine. They're very good. They measured the counter exactly like we requested and they put a hole through the granite right where we wanted them and came back and re-draw it when it wasn't exactly the right size, and they did a very nice job. They were very clean, kept the places clean as they could.
Description of Work: Countertops was through the Home Depot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Merri K.
01/2015
5.0
countertops
  + -1 more
They were great. They were wonderful. They're very friendly and helpful. They made the process very easy. It's something I had never done before, and they made it fun. They knew their product. They knew the procedure, you know, what was going to happen, how it was going to happen and the time span it was going to happen in. They knew their business.
Description of Work: They installed new granite countertops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Tracy H.
10/2014
5.0
home improvement stores
  + -1 more
I happen to be near them. Their communication is fine.
Description of Work: I go to them for light bulbs and not for big stuff. I go nine months a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4.99

JILL K.
06/2014
2.0
home remodeling, plumbing
  + 0 more
We were pleased with the shower Home Depot installed for us, but it was pretty expensive. It's a small shower stall and bathroom, and we could have gotten someone to remodel the whole bathroom for what we paid to Home Depot to just do the shower. I wouldn't use them again or recommend them to anyone. The quality was good, but I feel like we got ripped off. I blame that on the salesmen and not the workers who came out to do the work. They did a very good job.
Description of Work: They installed a new shower.

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$4,000

Donna L.
04/2014
4.0
home improvement stores
  + -1 more
I really appreciate and respect that they honor both active and retire Veterans. I only give them a B because they sometimes need more people working.
Description of Work: I shop their and use their services regularly.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mamie M.
09/2013
2.0
home remodeling
  + -1 more
First of all, the sale representative made two unnecessary trips just to estimate the countertop, refacing cabinets, extra cabinets near the fridge and backsplash. He did not nothing but talk, talk, talk and bragged about how good he was as a salesman. The estimate of the work we wanted to do in our kitchen was very outrages and was over half the price compared to other companies. We were suspicious about him when we asked for a copy of the estimate that he quoted, he stated he will email it to us but never received it. We were glad that we did not use this company after getting a fair affordable quotef price from Home Craft.
Description of Work: A sale representative came out to estimate a price for refacing cabinets, extra cabinets above the fridge, blacksplash and countertop.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$37,000

Karen S.
04/2013
5.0
carpet installation
  + -1 more
. They were fast, professional. They came back when I asked to came back for restretching the carpet. That was done quickly.
Description of Work: .I use HOME DEPOT to install a carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tim C.
06/2012
5.0
water heater repair
  + -1 more
They were speedy and in and out. He was very knowledgable and knew what he was doing.
Description of Work: They put in a water heater for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

olivia S.
06/2012
5.0
countertops, home remodeling
  + 0 more
They were very accommodating and took care of my needs efficiently. They worked around my schedule and did great work.
Description of Work: I used them for countertops and kitchen remodeling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam M.
04/2012
5.0
home remodeling
  + -1 more
Home Depot sent a Home Designer to provide us with an estimate. The kitchen designer was punctual ,polite and very professional in the presentation of the project. We declined the estimate not because of anything the designer did but we were not happy with cabinent resurfacing. The company did everything that was possible for the sale but simply was not possible. Just because it did not work for us, may work for someone else.
Description of Work: Estimates for Kitchen Remodeling

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James A.
01/2012
4.0
doors
  + -1 more
Well - the end 1st - The door is in and it looks great. Now the story We ordered the1st door from someone who obviously didn't know what he was doing. They came out and measured but he entered the information into the computer wrong - The 1st door was too tall The store called and explained the problem and ordered a new door. Door two came in and the installers picked it up at the store. As they were unpacking it here at the house they noticed damage to the door and poor fiberglass work. Door two was returned and we ordered another door from another manufacturer. The third door came in as scheduled and the store called to say that it was in but, the frame had a little damage but the damage would be hidden by the casing. The installers did an awesome job and the way they installed it they did not even touch the inside millwork - so I didn't even have to paint or repair drywall. I called the store after the installation was complete and they reimbused me for our trouble - so as I said all ended well
Description of Work: We needed a new front door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

ARLENE E.
10/2011
5.0
appliance repair
  + -1 more
I really like it. There was a scheduling conflict they did not show when they were supposed to but I got that all taken care of. Home Depot hires a contractor to deliver the product but they would not take the doors off of the refrigerator or the entry door so Home Depot delivered it themselves. The people were pretty knowledgeable at the store and the delivery people were not very knowledgeable with assembling a refrigerator. I thought the prices were fair.
Description of Work: I used Home Depot for to purchase a new refrigerator with delivery and instillation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$700

ARLENE E.
08/2011
5.0
appliance sales
  + -1 more
The refrigerator was brought over by Home Depot, because the company they go through doesn't take off doors to ave the refrigerator in the house. They were very helpful and went above and beyond. The service was exceptional and price was good, as well.
Description of Work: I bought a new refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROLYN G.
04/2011
5.0
doors
  + -1 more
They sent a sub-contractor to install the doors. The job went well. They had to come out again and repair one part but they did it at no additional cost. They showed up on time and did the job.
Description of Work: We purchased two stone doors from Home Depot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Diana T.
11/2010
5.0
appliance sales, home improvement stores, home remodeling, plumbing, water heater repair
  + 3 more
I do not remember the price that I paid but I felt it was a good price compared to the other service providers. They had different types of water heaters. They were very helpful. I was also buying an appliance 3b from them which had some issues and I was filling the paperwork for that. They were very helpful with the paper work.
Description of Work: I have used the services of Home Depot in April 2010 for buying a water heater for my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

ARLENE E.
11/2010
5.0
appliance repair, appliance sales, home improvement stores, lighting, plumbing
  + 3 more
I was very impressed with this store! They are extremely helpful! The people are clearly knowledgeable about their area; offering helpful advice. I also appreciate that their employees are not paid on commission. I feel this allows them to spend more time with you and not rush to just make a sale. I had a bit of trouble with fitting the fridge through my back door. During the second attempt at installation, the manager himself came out to take the measurements. I really felt they went above the call of duty for my service.
Description of Work: I purchased 5 outdoor Coach light, as well as a GE side by side refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RICHARD H.
07/2010
5.0
ceramic tile
  + -1 more
They took out the old floor and subcontracted someone to take out the toilet. They redid the floor and completed it in a day. They sealed it after they finished the floors. The subcontractor replaced the toilet. They did a great job. I had priced around and they were competitive.
Description of Work: Home Depot did some tiles on my bathroom floor about two years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

JOHN P.
06/2010
4.0
custom cabinets, countertops, home remodeling, plumbing
  + 2 more
It was good, but you just have to recheck your measurements. They use a sub, but they use the same sub all the time. They were fine, very professional. The manufacturer of the cupboards would send replacements for the parts that were flawed and so now we have around 20-30 extra doors. The manufacturer never took the other ones back, it was bizarre.
Description of Work: Home Depot installed new cupboards in our kitchen. The sink was also switched out.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$10,000
    • 1(current)
    • 2
    • 3

Contact information

6333 CLEVELAND AVE, Columbus, OH 43231

www.homedepot.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardware & Home Improvement Stores,
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Countertops and Backsplashes,
Doors,
Rentals - Equipment,
Water Heaters,
Plumbing,
Carpet Sales and Installation,
Flooring Sales and Installation,
Cabinet Making,
Buying Services

FAQ

HOME DEPOT is currently rated 4.3 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.

Contact information

6333 CLEVELAND AVE, Columbus, OH 43231

www.homedepot.com