Favret Heating & Cooling

THEY CAME AND CHECKED THE AIR CONDITIONING AND SAID THAT THE PROBLEM WAS IN THE WIRING, AND THAT WHOEVER PUT THE WIRING BACK DID IT INCORRECTLY. I WENT THROUGH MY FILES AND TOLD THEM THAT THEY DID THE WIRING, SO HE CALLED HIS OFFICE TO CONFIRM THAT THEY WERE THE ONES WHO DID THE WORK. THEY TOLD ME I PROBABLY WOULD NOT BE CHARGED FOR THIS VISIT. I DID END UP GETTING A BILL IN THE MAIL FOR $142 AND I CALLED THEM AND THEY APOLOGIZED AND TOLD ME NOT TO NOT WORRY ABOUT THE BILL. I DID APPRECIATE THE FACT THAT THE TECHNICIAN WAS HONEST ENOUGH TO TELL ME IT WAS A WIRING PROBLEM AND NOT JUST TELL ME THAT I NEEDED TO BUY A PART OR SOMETHING.

WHEN I TOLD THEM I THOUGHT A FUSE MIGHT BE OUT, I WAS THINKING OUTDOOR FUSE. THE PERSON I TALKED WITH HAD A BRAINSTORM: CHECK THE FUSE BOX IN THE BASEMENT. I COMPLIED AND SAVED A TON OF MONEY!

I HAD THREE DIFFERENT SERVICEMEN WORK ON OUR SYSTEM. WHEN THE FIRST ONE INSTALLED OUR NEW THERMOSTAT IN THE FALL, EVERYTHING WORKED GREAT THROUGH THE WINTER. WHEN THE SPRING/SUMMER CAME, WE NOTICED THAT THE A/C WASN'T WORKING PROPERLY. THE INITIAL SERVICEMAN CAME BACK OUT TO CHECK OUT THE SYSTEM, BUT IT TOOK THREE ADDITIONAL VISITS AND 2 ADDITIONAL MEN TO FINALLY FIX THE PROBLEM. THE INITIAL FIX WAS TO ADD 2 LBS. OF REFRIGERANT TO THE A/C SYSTEM, BUT THIS DIDN'T FIX THE ENTIRE PROBLEM. IT APPEARED TO BE A FAULTY WIRING JOB AND INCORRECT TEMPERATURE CALIBRATION IN THE INITIAL THERMOSTAT INSTALLATION. WE WEREN'T CHARGED FOR THE FINAL TWO VISITS, AND THE SERVICEMAN ON THE LAST VISIT, WAS VERY THOROUGH IN HIS RESEARCH OF THE PROBLEM, IN EXPLAINING WHAT HE WAS DOING, AND WHAT HE FOUND. I WOULD HIRE THEM AGAIN SINCE ANYONE CAN MAKE A MISTAKE, AND THEY WERE VERY GOOD ABOUT MAKING SURE THE PROBLEM WAS FIXED WITHOUT ADDITIONAL CHARGES.

OVERALL I WILL CONTINUE TO USE THEIR SERVICE IN THE IMMEDIATE FUTURE.

THEY WERE VERY PROFESSIONAL AND CALLED TO LET US KNOW WHEN THE TECH WAS COMING.

THEY ARE WONDERFUL IN ALL CATEGORIES!! I WILL DEFINITELY USE THEIR SERVICE AGAIN IN THE NEAR FUTURE.

WE HAVE USED THEM FOR 5 YEARS AND HAVE ALWAYS HAD GREAT SERVICE.

THEY ANSWERED ALL OF OUR QUESTIONS AND EVEN TOLD US ABOUT A MORE VALUABLE COUPON AVAILABLE ON THEIR WEBSITE. THE 2 MAN TEAM THAT CAME OUT THE NEXT DAY SHOWED US WHAT THEY WERE LOOKING AT IN THE DUCTS AND THEN DECLINED TO CLEAN THEM OR EVEN CHARGE FOR A SERVICE CALL BECAUSE THE DUCTS WERE TOO CLEAN!! THEY EXPLAINED HOW TO MAINTAIN THE SYSTEM. WE SAVED $400, AND WE WILL CALL THEM IN THE FUTURE FOR ANY RELATED ISSUES. WE REALLY APPRECIATED THE HONESTY AND PROFESSIONALISM OF FAVRET'S EMPLOYEES. WE HIGHLY RECOMMEND FAVRET.

I WILL BE CHANGING COMPANIES TO USE FAVRET FOR ALL OF MY HEATING AND AIR CONDITIONING NEEDS. THEY ARE PROFESSIONAL AND PROMPT.

CHUCK, OUR REPAIR PERSON, HAD TO COME BACK A SECOND DAY BECAUSE SOME PIPES WERE FROZEN. HE SHOWED ME HOW TO CLEAN THE COILS MY SELF NEXT TIME. HE GAVE US MANY OPTIONS OF HOW TO DEAL WITH OUR OLDER AC. WE FOUND A SERVICE AGREEMENT WOULD WORK BEST SINCE WE WERE TRYING TO GET A FEW MORE YEARS OUT OF OUR UNIT AND OUR FALL HEATING CHECK-UP WOULD BE PAID FOR.

TECHNICIAN WAS VERY PROFESSIONAL AND FRIENDLY. ANSWERED MY QUESTIONS COMPLETELY. HE WAS ON TIME AND WENT RIGHT TO WORK. HE EVEN POINTED OUT A COUPON FROM PHONE BOOK THAT I COULD USE.

I HAD THIS ISSUE FOR A WHILE AND THEY WERE ABLE TO FIX IT. AS SOON AS HE WALKED IN THE DOOR HE DIAGNOSED THE PROBLEM.

THEY SAID THE SERVICEMAN WOULD BE HERE BETWEEN 12 AND 1 AND ARRIVED AT 12 SHARP. VERY CONSCIENTIOUS, COULD NOT HAVE BEEN MORE THOROUGH, PUT ON BOOTIES AND EXPLAINED ALL THAT WAS DONE.

I HAVE USED FAVRET SEVERAL TIMES BEFORE, THEY EVEN INSTALLED A FURNACE IN MY LAST HOUSE AND DID A GREAT JOB (EXCEPT FOR A SMALL LEAK THEY NEVER FIXED AFTER 2 SERVICE CALLS). IN MY NEW HOUSE THE FILTER LOCATION WAS IN A BAD SPOT TO ACCESS SO I WANTED IT MOVED. THEY CAME OUT AND WANTED TO CHARGE ME $84 JUST TO SAY ''YES WE CAN DO IT FOR ABOUT $500''. THEY SAID IT WOULD TAKE ABOUT 3 HOURS. DID NOT GIVE A WRITTEN FIGURE. I THOUGHT I WAS GETTING A FREE ESTIMATE BUT THEY SAID IT WAS A SERVICE CALL. (MAYBE MY FAULT FOR NOT ASKING) ANYWAY I THOUGHT $500 WAS JUST RIDICULOUS, I COULDN'T COMPREHEND WHAT PART OF THE JOB COULD TAKE SO MUCH MATERIAL OR LABOR. I CALLED TO EXPRESS MY ISSUES, BUT THE LADY DIDN'T SEEM TO CARE. SO WHEN I FOUND SOME FREE TIME I BOUGHT $10 WORTH OF SHEET METAL (NO KIDDING!) AND DID IT MYSELF IN UNDER 1 1/2 HOUR. FAVRET COULD HAVE HAD A LIFETIME CUSTOMER, BUT NOW I WILL CERTAINLY NEVER USE THEM AGAIN.

THE TECH CALLED PRIOR TO THE APPOINTMENT TO ADVISE HE WAS ON HIS WAY. HE WAS VERY POLITE AND INFORMATIVE DURING THE SERVICE CALL.

I WOULD USE FAVRET AGAIN. THEY WERE TIMELY AND DID QUALITY WORK.

AS PROMISED, THEY CALLED BEFORE THEM CAME WHICH I APPRECIATED. I HAD AN ANGIE'S LIST COUPON FOR 10% OFF AND WHEN I GAVE IT TO THE SERVICE TECH, HE SAID THAT HE HAD GIVEN ME 15% OFF INSTEAD. I WOULD USE THIS COMPANY AGAIN IN THE FUTURE FOR MY HEATING AND COOLING NEEDS.

WAS PLEASED WITH THE TECHNICIAN (VERY POLITE) AND WILLING TO ANSWER ANY OF MY QUESTIONS.

THE TECHNICIAN WAS VERY POLITE AND EXPLAINED THE PROBLEM ALONG WITH RECOMMENDATIONS. HE ALSO ASKED IF I HAD A COUPON AND SUGGESTED USING THE ONE IN THE YELLOW PAGES. I WOULD HIGHLY RECOMMEND FAVRET. EVEN THOUGH THEY WERE LATE FOR THE APPOINTMENT, THEY CALLED TO INFORM ME THEY WERE RUNNING LATE AND ASKED IF IT WOULD STILL BE OKAY TO COME LATER THAN THE TIME FRAME THEY INITIALLY GAVE ME.

BEFORE THEY WALK THROUGH THE HOUSE THEY PUT ON SLIP COVERS OVER THEIR SHOES.

THEY CAME OUT AND FOUND THAT IT WAS THE CIRCUIT BREAKER AND NOT THE UNIT. THEY DIDN'T CHARGE ME.

THE TWO MEN WERE PUNCTUAL, VERY POLITE, INFORMATIVE, KNOWLEDGEABLE, VERY PROFESSIONAL AND PATIENT IN EXPLAINING WHY OUR DUCT SYSTEM DID NOT NEED SERVICE SINCE IT WAS IN VERY ACCEPTABLE CONDITION AND DID NOT PRESENT A SERVICE NEED AT THIS TIME. I CONGRATULATE FAVRET ON THEIR HONESTY AND INTEGRITY. ONE DOES NOT OFTEN FIND THIS QUALITY IN MANY BUSINESSES TODAY. I WOULD RECOMMEND THEM TO EVERYONE I CAN. I APPRECIATE THE QUALITY AND VALUES OF THIS COMPANY.

VERY PROFESSIONAL. INITIALLY INSTALLED THE PLASTIC PIPING WHERE I DID NOT WANT IT INSTALLED. THEY REINSTALLED IT WHERE I WANTED IT. NO HASSLES, VERY RESPONSIVE, AND I WOULD HIGHLY RECOMMEND THEM.

FURNACE WAS NOT TURNING ON AT NIGHT. THE TECHNICIAN FROM FAVRET CORRECTED THE CONDITION & WAS VERY HELPFUL SPOTTING AN AIR CONDITIONER PROBLEM. HE'S A GOOD TECHNICIAN.

THE ESTIMATES WE GATHERED WERE COMPETITIVELY PRICED, BUT THE PACKAGE ASSEMBLED BY FAVRET WAS SUPERIOR. THE INSTALLERS WERE COURTEOUS AND TIDY, AND THE SERVICE PEOPLE PATIENTLY INSTRUCTED US ON ALL THE NEW FEATURES AND PROGRAMS. WE RECOMMEND FAVRET.