Favret Heating & Cooling

DID A GREAT JOB OF SERVICING AC FOR SUMMER USE. POINTED OUT WHAT THEY WOULD RECOMMEND WHEN WE WERE READY FOR NEW UNITS.

THEY DID A GREAT JOB, THEY WERE ON TIME AND THE PRICE WAS JUST RIGHT. WE WOULD HIRE THEM AGAIN.

THEY DIDN'T TRY TO SELL ME THE MOST EXPENSIVE, THEY REALLY WORKED WITH ME TO MEET MY NEEDS.

I RECEIVED QUOTES FROM 3 COMPANIES AND FAVRET WAS LOWEST ($900 LESS THAN [ANOTHER COMPANY] WHICH ALSO SOLD CARRIER BRAND AC AND $400 LESS THAN [ANOTHER COMPANY] WHICH SELLS THEIR OWN BRAND). RICHARD SPROWLS, THE SALES REPRESENTATIVE, POINTED OUT A FLAW IN MY DUCT WORK THAT WAS MAKING MY OLD SYSTEM INEFFECTIVE AND WOULD HAVE AFFECTED MY NEW SYSTEM (FAVRET FIXED IT DURING INSTALLATION). THE TECHNICIANS ARRIVED WHEN SCHEDULED, FINISHED THE JOB IN A DAY AND LEFT THE WORK SITE CLEAN WITH ALL OLD EQUIPMENT AND CEMENT PAD HAULED AWAY. THE NEW AC USES PURON REFRIGERANT RATHER THAN FREON WHICH I FELT WAS A LARGE PLUS TO THE CARRIER BRAND.

SCOTT WAS EXCELLENT! HE FIXED THE A/C. HE TOOK OVER A HALF HOUR TO EXPLAIN HOW THE HEATING AND A/C WORKS SO EDUCATING ME ON HEATING AND A/C SYSTEM AND TOLD ME WHAT TO LOOK FOR WHEN BUYING ANOTHER.

THE FUNNY THING IS, THE ELECTRICIAN WHO WAS THERE DOING SOME WORK COULDN'T BELIEVE IT HIMSELF! THE PRICE THAT HE ESTIMATED WAS $500! WE GOT ANOTHER FIRM TO COME IN AND DO THE WORK FOR ONLY $309. NO COMPANY (AND CERTAINLY NOT THESE FOLKS) ARE WORTH A 40% PREMIUM. IT IS RIDICULOUS!

FAVRET HAD TO FABRICATE SEVERAL PIECES TO PERFORM THE INSTALLATION I WANTED IN THE SMALL SPACE AVAILABLE. THEY WERE VERY PROFESSIONAL AND THE PRICE WAS EXCELLENT CONSIDERING ALL THE EXTRA WORK. MY ONLY COMPLAINT WAS THAT WORK STARTED LATE BECAUSE THE INSTALLER DROVE PAST MY HOUSE SEVERAL TIMES (THE STREET NUMBER IS POSTED IN 2 PLACES).

THEY SCHEDULED APPOINTMENT FOR SPECIFIC TIME AND THEN CALLED ONE HOUR PRIOR TO ADVISE THAT THEY WERE IN ROUTE.

THIS IS A NEW EXPERIENCE FOR ME AND I ASKED SOME QUESTIONS. SOMETIMES I RECEIVED ANSWERS AND SOMETIMES I DIDNT.

WE HAVE A SERVICE CONTRACT THAT FAVRET OFFERS. IT HAS BEEN VERY HELPFUL THROUGHOUT MANY YEARS. THE PRICE OF CONTRACT HAS BEEN ECONOMICAL. THE 24 HR SERVICE HAS COME IN HANDY WHEN THERE WAS TROUBLE IN THE FURNACE.

THOROUGH, GOOD COMMUNICATION, SEEMED FOCUSED ON DOING GOOD WORK

STEPHEN WAS VERY KNOWLEDGABLE. HE WALKED ME THROUGH SOME STEPS ON HOW TO GET THE MOST OUT OF MY A/C UNIT. GAVE ME TIPS ON HOW TO KEEP IT RUNNING SMOOTHLY.

WE SIGNED UP FOR A ONE YEAR AGREEMENT WHERE IF WE NEED ANY SERVICE WE WILL BE A PRIORITY ON THEIR LIST.

VERY SATISFIED WITH THE SERVICE. THIS IS THE SECOND TIME I HAVE USED FAVRET. WOULD USE THEM AGAIN AND RECOMMEND THEM HIGHLY.

COME ON TIME, LEAVE EVERYTHING CLEAN, HAVE USED FOR YEARS AND HAVE ALWAYS BEEN PLEASED. PERSONABLE, POLITE, AND PROFESSIONAL

VERY HONEST; TOLD US WE REALLY DIDNT NEED COLD AIR RETURNS DONE BECAUSE THEY WERENT THAT DIRTY.

THEY NEVER GOT A BOOK ABOUT THE THERMOSTAT TO ME BUT EVERYTHING ELSE WAS FINE

WE WOKE UP AT 7A.M. TO FIND OUR FURNACE NOT WORKING. WE CALLED FAVRET AND THEY WERE AT OUR HOUSE BY 9AM THEIR REP. WAS VERY FRIENDLY AND HELPFUL AND GAVE US SOME GREAT TIPS FOR KEEPING OUR FURNACE IN SHAPE.

KNOWLEDGEABLE TECH, NEAT, GOOD FOLLOW UP.

THEY DID AND GOOD AND WERE ON TIME. THE CHARGE VERY REASONABLE.

IT TOOK THEM ALL DAY TO REPAIR, THEY HAD TO LEAVE AND GET A PART. THAT "B" WAS A GENEROUS "B"

THEY DID AN EXCELLENT JOB AND GAVE US AN ANGIES LIST DISCOUNT! WE ARE VERY PLEASED AND WOULD DEFINITELY USE THEM AGAIN.

THEY NEED TO CARRY THE THICK FILTERS INSTEAD OF THE 1'' THICK KIND YOU CAN BUY ANYWHERE.

UP FRONT ON RECOMMENDATIONS, COURTEOUS. WILL HAVE BACK TO DO FOLLOW UP AND ANY NECESSARY MAINTENANCE IN THE FUTURE.

CHECK YOUR BILL...WE CANCELLED A PURIFIER, BUT IT WASN''T TAKEN OFF THE FINAL BILL. FAVRET DID, HOWEVER, CHANGE IT WITHOUT FUSS OR PROBLEM.