Favret Heating & Cooling

AFTER SEEING THAT MY HOUSE WAS ON A SLAB AND THE FURNACE HAD LIMITED ACCESS THEY ADMITTED THAT THEIR SYSTEM WOULDN'T DO THE JOB WELL ENOUGH FOR IT TO BE WORTH THE COST. THEY EXPLAINED THE LAYOUT OF MY DUCT SYSTEM, GAVE ME HINTS ON THINGS TO TAKE CARE OF MYSELF AND PROVIDED THE NAME OF A DIFFERENT COMPANY THAT MIGHT BE ABLE TO DO THE JOB. I APPRECIATE THEIR PROFESSIONALISM AND INTEREST IN DOING A QUALITY JOB.

CAME SAME DAY I CALLED AND WAS ABLE TO FIND THE PROBLEM QUICKLY.

I HAD A BETTER THERMOSTAT (A PROGRAMMABLE ONE )THAN WHAT THEY INSTALLED SO I HAD TO REINSTALL THE OLD ONE AFTER THEY LEFT.

FAVRET HAD DONE WORK ON THE FURNACE FOR THE PREVIOUS OWNERS OF OUR HOME 2 MONTHS AGO; HOWEVER, THEY DID NOT ADDRESS THE VIBRATION AT THAT TIME. DUE TO THIS, FAVRET REDUCED THE CHARGE FOR OUR SERVICE WITHOUT US ASKING, WHICH WE WERE IMPRESSED WITH.

I THOUGHT THIS WOULD BE A BUSY SEASON FOR HEATING PEOPLE BUT ACTUALLY IT IS NOT, SUMMER AND A/C SEASON IS THE BUSIEST! TO MY SURPRISE THEY WERE ABLE TO COME OUT THE SAME DAY! THEY EVEN CALLED TO TELL ME THE TECHNICIAN WAS ON HIS WAY! PAUL WAS AWESOME! HE WAS PROFESSIONALLY DRESSED, POLITE, COURTEOUS, FRIENDLY, AND LISTENED TO MY NEEDS. HE DID SOME INVESTIGATIVE WORK AND THEN MADE SOME RECOMMENDATIONS AND DID SOME CHANGES. HE ALSO SUGGESTED WE ADD A DAMPER TO OUR OUTSIDE AIR INTAKE. THE FOLLOWING MORNING HE WAS WAITING FOR ME AT MY OFFICE WITH THE DAMPER TO INSTALL IT. HE SUGGESTED WE MAY ALSO WANT SOMEONE TO RUN A 'BALANCE CHECK' TO SEE IF OUR HEAT IS BEING PROPERLY DISTRIBUTED. ALL-IN-ALL IT'S OBVIOUS WHY FAVRET IS #1.

WE'VE USED FAVRET'S HEATING & COOLING BOTH LAST FALL/WINTER (2002) FOR A SERVICE CALL AND EARLIER THIS MONTH AGAIN FOR A SERVICE CALL. BOTH TIMES THEY INSTALLED A PART IN OUR FURNACE. I'D HAVE TO GIVE THEM A'S ACROSS THE BOARD. WE'LL USE THEM FIRST IF WE NEED SERVICE FOR OUR FURNACE IN THE FUTURE.

I USE THEM FOR HVAC WORK ON MY RENTAL PROPERTY. I LIVE OUT OF THE AREA AND I APPRECIATE THAT THEY ARE THERE FOR EMERGENCIES AND THEY TAKE GREAT CARE OF EVERYTHING.

I DON'T FEEL FAVRET WAS LOOKING OUT FOR ME THE CUSTOMER, BUT ONLY FOR THEMSELVES IN SELLING A NEW FURNACE AND EXTRAS. I DIDN'T PUSH FOR THE RIGHT ANSWERS AS THEY WERE TOO EAGER TO REPLACE THE FURNACE. EVEN AFTER GETTING AN ESTIMATE ON REPLACING WITH A LIKE FURNACE, THE ANOTHER COMPANY HAD A 25% LOWER ESTIMATE ON A COMPARABLE PRODUCT.

VERY KNOWLEDGEABLE TECHNICIAN, COURTEOUS, AND FRIENDLY. SHOWED ME EXACTLY WHAT HE WAS DOING AND OFFERED TIPS TO KEEP FURNACE RUNNING WELL.

TOOK THEM 3 TRIPS TO DETERMINE PROBLEM. FIRST TRIP JUST RE-CHARGED A/C FOR $100. 2ND TRIP, RE-CHARGED AT NO EXTRA CHARGE. GOOD, PROFESSIONAL SERVICE. DIDN'T TRY TO SELL ME SOMETHING I DIDN'T NEED.

ALTHOUGH THEY FINALLY RESOLVED OUR AIR CONDITIONING PROBLEM IT TOOK THREE VISITS WITH THREE DIFFERENT PEOPLE. IT COST ME MY TIME AND MORE MONEY. WHEN THE THIRD TECHNICIAN DEDUCTED A COUPLE OF HOURS, HE POSITIONED IT AS DOING US A FAVOR (FOR THE SHORT-COMINGS OF THE OTHER TWO SERVICEMEN). I WASN'T IMPRESSED. THE PEOPLE WERE ALL NICE ENOUGH, BUT I WILL NOT USE THEM AGAIN SIMPLY BASED ON THE FACT THAT YOU DON'T KNOW THE LEVEL OF THE TECHNICIAN'S EXPERTISE.

VERY GOOD WITH RESPONSIVENESS. THE GENTLEMAN WAS ON TIME. THEY HAD A 30 DAY WARRANTY ON THEIR WORK.

SERVICEMEN ARE ALWAYS VERY PROFESSIONAL AND KNOWLEDGEABLE.

THEY WERE VERY PROFESSIONAL, AND DID A VERY NEAT JOB IN A TIMELY MANNER. I WANTED TWO THERMOSTATS INSTALLED, AND THEY INSTALLED THE SECOND ONE WITHOUT A HASSLE.

THEY HAD REALLY GOOD RESPONSIVENESS. THEY HAD A REAL GOOD PRICE. EVERYONE WAS NICE AND CONGENIAL AND THEY HAD GOOD FOLLOW UP. THEY WERE PROFESSIONAL.

I THOUGHT PRICE ON UNIT WAS FAIR AND REPRESENTATIVE DID NOT TRY TO UPSELL ME. WORK WAS STARTED QUICKLY BUT I WAS TOLD IT WOULD BE DONE BY 5:30 AND THEY DID NOT FINISH UNTIL 9 OR SO, PLUS THEY HAD TO COME BACK AND FINISH AS THEY DID NOT HAVE ENOUGH SHEETING.

THEY CAME WHEN THEY WERE SUPPOSED TO AND THE WORK WAS DONE QUICKLY. THEY DID GOOD WORK AND I THINK THE PRICE WAS GREAT. THEY WERE NICE AND NEAT AND I WOULD RECOMMEND THEM TO OTHERS.

THEY CAME OUT AND REALIZED THAT I NEEDED A NEW HEAT EXCHANGER. HE EVEN HAD ANOTHER TECHNICIAN COME OUT TO MAKE SURE THAT WAS THE CASE. WHEN THEY DID GIVE ME THE ESTIMATE, IT WAS HALF THE PRICE OF OTHERS!! SEEMED LIKE AN EXTREMELY HONEST COMPANY.

CORRECTED SUPPORT FOR PVC TUBING SAME DAY AS NOTED BY INSPECTOR. SOME CONFUSION IN COORDINATING ACCESS TO HOUSE

I WAS PLEASED WITH THEIR WORK AND I WOULD USE THEM AGAIN.

I CALLED ON JULY 11, AND THEY CAME OUT AND PUT IN FREON, CHARGING $189. THEY SAID THAT IF THAT DIDN'T WORK, IT WOULD COST $600 TO DIAGNOSE THE PROBLEM. THE UNIT STARTED BLOWING HOT AIR AGAIN IN ABOUT 2 HOURS. I CALLED THEM ABOUT A NEW UNIT, AND THEY SAID IT WOULD COST AROUND $2500. MEANWHILE, I TALKED TO MY NEIGHBOR WHO HAD EXPERIENCE IN REFRIGERATION. HE CAME OVER AND TESTED IT, FINDING THE PROBLEM TO BE A LOOSE FITTING. ON JULY 12TH, I TALKED TO MARK AT FAVRET, TOLD HIM THE PROBLEM, AND HE SAID THEY'D COME OUT BUT WOULDN'T CHARGE A SERVICE CALL - JUST THE PRICE FOR THE FITTING. HOWEVER, THE SERVICE MAN CHARGED $182 INCLUDING LABOR WHICH WAS ABOUT THE SAME AMOUNT AS THEY CHARGED ME THE FIRST TIME. THEY SHOULD HAVE BEEN ABLE TO SPOT THIS PROBLEM VERY EASILY FROM THE BEGINNING BECAUSE OF THE LOUD HISSING NOISE. WERE IT NOT FOR MY NEIGHBOR, I WOULD BE OUT $2500 WITH A SCENARIO THAT RESEMBLES FRAUD.

THE TECHNICIAN LET ME KNOW THAT THERE IS DEFINITELY A LEAK IN THE SYSTEM, SO ADDING THE COOLANT COULD BE A TEMPORARY FIX, OR LAST FOR A WHILE, DEPENDING ON THE SIZE/LOCATION OF THE LEAK. IF I HAVE PROBLEMS, I CAN JUST CALL FOR A LEAK CHECK AND MAKE A DECISION ON WHAT TO DO FROM THERE. WHAT I REALLY LIKED WAS THAT HE GOT MY AIR CONDITIONING UP AND RUNNING ON A FRIDAY AFTERNOON SO WE'D HAVE COOL AIR OVER THE WEEKEND... AND THERE WAS NO PRESSURE TO BUY A NEW AIR CONDITIONER. HE CAME OUT ON SEPT. 3RD, AND NOW WE'RE HAVING A COLD 'SNAP', SO I GUESS I'M ABLE TO MAKE IT THROUGH UNTIL AT LEAST NEXT SPRING BEFORE I HAVE TO DEAL WITH GETTING A NEW AIR CONDITIONER. I APPRECIATE THAT HE DIDN'T TRY TO PRESSURE ME INTO GETTING A NEW AC... HE WAS VERY PROFESSIONAL.

HE EVEN SUGGESTED A NEW THERMOSTAT - VERY COOPERATIVE

ABOUT THREE WEEKS LATER, A WIRE SHORTED OUT ON THE HEATING/AC FAN. A SERVICE GUY CAME OVER THE NEXT DAY, FOUND THE PROBLEM QUICKLY, GOT IT FIXED, AND IT WAS ALL COVERED UNDER THE SERVICE CONTRACT. HANDY!

I WENT WITH THEIR YEARLY SERVICE PLAN. IT GETS YOU PRIORITY ON THEIR LIST WHICH CAN BE A GODSEND IN WINTER WHEN THE HEAT GOES OUT. THEY ALSO DO THE CALLS FOR FREE!