Deluxe Door Systems Inc

WITHIN A WEEK OF THE 10/01/04 INSTALLATION, IT WAS OBVIOUS THAT THE NEW CLOPAY DOOR WAS DEFECTIVE, WITH SEVERAL PANELS SHOWING VISIBLE DEFECTS. INSTALLATION AND SERVICE WERE FINE, BUT THE DOOR ITSELF IS UNACCEPTABLE. I HAVE CALLED DELUXE AT LEAST 6 TIMES, EVEN EMAILING W/ DIGITAL PHOTOGRAPHS OF THE DEFECT. MARK LOWES AT DELUXE DOOR BLAMED THE CLOPAY REPRESENTATIVE BUT FINALLY TOLD ME ON THE PHONE IN MID-DECEMBER THAT CLOPAY AGREED TO REPLACE THE DOOR AND THAT I WOULD BE NOTIFIED WHEN THE DOOR ARRIVED TO SCHEDULE FREE REPLACEMENT. IT IS NOW AT LEAST A MONTH LATER AND NO COMMUNICATIONS FROM MR. LOWES. EACH TIME I CALL I'M PROMISED A FOLLOWUP AND RESOLUTION, ABOUT WHICH THERE IS NO DISPUTE. UNFORTUNATELY THERE IS NO ACCOUNTABILITY OR FOLLOW UP, EITHER. I HAVE GIVEN UP TRYING TO GET THIS RESOLVED DIRECTLY WITH THE COMPANY AND MUST RESORT TO PRESSURE FROM ANGIE'S LIST TO EXPEDITE DELIVERY OF WHAT I'VE ALREADY PAID FOR. GIVING F'S FOR RESPONSIVENESS, ACCEPTABLE IN OTHER RESPECTS.

APPOINTMENT WAS A LITTLE LATE. HIGHLY RECOMMENDED.

I CALLED WED P.M. AND WAS TOLD IT WOULD BE FRIDAY BEFORE SOMEONE COULD COME OUT TO SEE WHAT WAS WRONG. I ORIGINALLY SET UP AN APPT FOR FRI AT 4PM...THEN SHE SAID THAT SOMEONE COULD COME FRI MORNING WHEN I WAS AT WORK INSTEAD. WHEN I GOT HOME FRIDAY, NO ONE HAD COME. I CALLED THEM AND SHE ASSURED ME THEY WERE STILL COMING THAT AFTERNOON. SHE CALLED ME BACK IMMEDIATELY TO TELL ME THAT SOMEONE WOULD BE THERE WITHIN A HALF AN HOUR. SOMEONE ARRIVED SHORTLY AFTER THAT AND FIXED THE PROBLEM PROMPTLY. I DIDN'T LIKE THAT I HAD TO WAIT A WHOLE DAY TO HAVE SOMEONE COME OUT. IT WASN'T AN EMERGENCY, BUT NEVERTHELESS IT WAS AN INCONVENIENCE. I DID APPRECIATE THE FACT THAT THE LADY I TALKED TO INITIALLY TRIED TO HELP SOLVE THE PROBLEM OVER THE PHONE... AND SHE WAS VERY COURTEOUS AND HELPFUL WHEN I CALLED AGAIN ON FRIDAY. I WOULD HIRE THEM AGAIN.

THEY CAME WHEN THEY SAID THEY WOULD, GAVE US AN ESTIMATE. GAVE US DIFFERENT OPTIONS.

AFTER THE WORK WAS COMPLETED, THEY LEFT ALL THEIR TRASH FROM THE JOB IN MY TRASH CAN, FILLING IT UP SO THAT I CAN'T GET MY OWN TRASH IN THE CAN. I DID CALL THEM BACK AND THE RECEPTIONIST SAID SHE WOULD SEND SOMEONE BACK OUT. THIS LEFT A BAD TASTE IN MY MOUTH. HE DID COME BACK AND TAKE OUT OF THE CAN.

THE INSTALLER WAS ON TIME AND DID A GREAT JOB. EVERYTHING WAS CLEANED UP AND HAULED AWAY. WHEN WE GOT HOME, THE NEW GARAGE DOORS LOOKED WONDERFUL AND WORK WELL!

THE COMPANY WAS ON TIME. THEY WERE PROMPT IN SCHEDULING AN APPOINTMENT. THEY GAVE EXCELLENT SERVICE. THEY ONLY FIXED WHAT WAS BROKEN ON OUR DOOR.

THEY OFFERED SUCH GREAT SERVICE. I HAD SUCH GREAT LUCK. THANK YOU ANGIE'S LIST. THEY ARE A GREAT COMPANY. I WILL USE THEM AGAIN.

VERY PROFESSIONAL, FRIENDLY, GOOD PRODUCTS AND WORK.

IT WAS AN EXCELLENT EXPERIENCE. HE HAD A QUICK RESPONSE AND GAVE ME CONFIDENCE IN HIS ABILITY & CUSTOMER FOCUS. HE DID GREAT WORK.

I AM VERY PLEASED WITH THE SERVICE. THEY WERE PROMPT, PROFESSIONAL AND HELPFUL. I CONTACTED THIS COMPANY BASED ON THE HIGH REVIEWS FROM PREVIOUS CUSTOMERS.

HE WAS PROMPT, HIS PRICING WAS FAIR, HE WAS VERY KNOWLEDGEABLE.

MARK WAS VERY POLITE, EXPLAINED WHAT HE WAS GOING TO DO, RECOMMENDED ROUTINE MAINTENANCE THAT WE CAN DO TO HELP EXTEND THE LIFE OF OUR GARAGE DOOR, ETC.

THEY WERE FRIENDLY, COURTEOUS AND GAVE LOTS OF INFORMATION. HE ALSO DID SOMETHING FOR ME THAT WASN'T ON HIS LIST OF THINGS TO DO.

THIS WAS A LONG TERM PROBLEM THAT THEY FIXED, HE WOULDN'T LEAVE UNTIL IT WAS CORRECTED. THEY GAVE GOOD ADVICE, I WAS VERY IMPRESSED. THIS IS A FULL SERVICE COMPANY.

THE SERVICEMAN WAS VERY INFORMATIVE, DIDN'T TRY TO SELL ME A NEW OPENER, BUT EXPLAINED HOW THE REPAIR WOULD LAST A LONG TIME. ALSO DID A GREAT JOB ADJUSTING THE DOOR AND EXPLAINING PROPER MAINTENANCE. I CALLED THEM ON SATURDAY AND THEY CAME ON SATURDAY.

MARK WAS VERY EXPERIENCED AND WORKED VERY EFFICIENTLY. THEY INITIALLY CAME OUT A MONTH EARLIER TO CHECK OUT THE OPENER FOR MY HOME WARRANTY COMPANY. MARK WAS VERY PROFESSIONAL AND REVIEWED THE OPERATING PROCEDURES WITH ME AFTER INSTALLATION.

IT WAS A WEEKEND CALL, THIS WAS ONE OF THE ONLY COMPANIES THAT WOULD COME ON A WEEKEND AND THE TECHNICIAN KNEW WHAT HE WAS DOING.

CAME IMMEDIATELY WHEN CALLED. WORKED QUICKLY & COMPETENTLY. REALLY PLEASED.

VERY GOOD SERVICE OVERALL BUT, PRICE SEEMED A BIT HIGH.

I WAS VERY PLEASED WITH THIS COMPANY, PARTICULARLY JEFF MAYS, BUT EVERYONE I SPOKE TO, AS WELL. MY CALLS WERE ALWAYS RETURNED PROMPTLY, AND THE WORK WAS SCHEDULED AND COMPLETED ON TIME AS PROMISED. I ESPECIALLY APPRECIATED THAT JEFF LISTENED TO MY DESCRIPTION OF THE SPECIFIC DOOR I WAS LOOKING FOR AND WAS ABLE TO FIND THAT FOR ME. I'M VERY HAPPY WITH MY NEW GARAGE DOOR!

I WAS VERY HAPPY WITH THE ENTIRE EXPERIENCE.

THEY HAD TO RESCHEDULE TWICE IN A ROW. TO APOLOGIZE, THEY GAVE US 20% OFF THE INSTALLATION. THE DAY OF THE INSTALL, THEY DISCOVERED THEY DIDN'T HAVE THE NON-INSULATED DOOR IN STOCK. THEY INSTALLED AN INSULATED DOOR AT NO ADDITIONAL CHARGE. THEY DID FANTASTIC CLEAN UP. I WAS VERY IMPRESSED WITH THE SERVICE AND THEIR WILLINGNESS TO MAKE SURE THEIR CUSTOMERS ARE HAPPY.

THE PRICE WAS EXCELLENT. IT WAS EVEN LESS THAN I EXPECTED! THIS WAS A DOUBLE DOOR AND HAD TO BE CUSTOM MADE.

THEY WERE LATE COMING AND DID NOT CALL TO TELL ME THEY WOULD BE LATE. THEY WERE SUPPOSED TO BE HERE AT NOON AND WHEN THEY DID NOT ARRIVE I CALLED. THEY ENDED UP ARRIVING AROUND 2:00 AND DID CALL TO LET ME KNOW THEY WERE ON THEIR WAY.