Deluxe Door Systems Inc

THE EXPERIENCE WAS WONDERFUL. CALLED AT THE END OF THE WORK DAY AND HAD A WORKER OUT FIRST THING THE NEXT DAY. HE NOT ONLY FIXED THE SPRINGS BUT ALSO DID A LOT OF LITTLE EXTRAS.

EXCELLENT. THEY CAME ON TIME, WERE REALLY NICE, EXPLAINED IT TO ME, AND GAVE ME ADVICE ON OTHER WORK I WAS CURIOUS ABOUT. I HIGHLY RECOMMEND THEM.

THE NIGHT THE DOOR FAILED, I LOOKED UP POSSIBLE VENDORS ON ANGIE. CALL TOP RATED ONE IN MY AREA THAT NIGHT, EXPECTING TO GET RECORDED MESSAGE. INSTEAD, GOT PERSON THAT SCHEDULED REPAIR THE NEXT DAY, AT TIME APPROPRIATE TO ME. CHECKING MY PHONE NEXT MORNING CONFIRMED TIME. WORKMAN CELL PHONED WHEN HE WAS COMING FROM PREVIOUS JOB, AND GOT DRIVING INSTRUCTIONS. ARRIVED IN TIME PERIOD, AND DID WORK PROMPTLY AND CLEANLY.

ABLE TO COME OUT THAT DAY, FRIENDLY AND KNOWLEDGEABLE TECHNICIAN, REASONABLE PRICE.

I CALLED AT 10AM, AND THEY CAME OUT THE SAME DAY. I THOUGHT THEY COULD GET IN TO FIX THE DOOR, BUT THE DOOR WOULDN'T RAISE. THE TECHNICIAN CALLED ME TO REPORT THIS, AND CAME BACK THE SAME DAY. I WAS VERY PLEASED WITH THIS COMPANY.

I CALLED AT 8AM AND SOMEONE WAS HERE TO FIX MY DOOR BY 1PM. THIS WAS NOT AN EMERGENCY SITUATION. THE REPAIRMAN ARRIVED IN THE TIME FRAME I WAS PROMISED. HE WAS POLITE, KNOWLEDGEABLE AND QUICKLY HAD MY DOOR FIXED. IT WORKS BETTER THAN WHEN IT WAS FIRST INSTALLED.

ON TIME, AND CALLED TO SAY ON THE WAY. POLITE AND HELPFUL. GAVE POINTERS ON HOW TO MAINTAIN GARAGE DOOR AND CABLES. WILL RECOMMEND TO FAMILY AND FRIENDS, AND WILL USE AGAIN IF WE NEED TO.

CALLED IN THE MORNING, GOT PROMPT RETURN CALL; AND SERVICE WAS SCHEDULED FOR SAME DAY. JEFF SHOWED UP WITHIN AN HOUR OR SO, GAVE ME AN ESTIMATE ON WHAT WAS WRONG AND GOT IT ALL REPAIRED IN ABOUT 1/2 HOUR.

FOR THE FIRST SCHEDULED APPOINTMENT, DELUXE DOOR WAS OVER 1.5 HOURS LATE. I HAD LEFT A MESSAGE PREVIOUSLY THAT I WOULDN'T BE AVAILABLE ALL DAY, BUT THEY DIDN'T GET THE MESSAGE FROM THEIR ANSWERING MACHINE. THEY APOLOGIZED. THE SECOND APPOINTMENT WAS SCHEDULED FOR A SATURDAY AND MARK ARRIVED ON TIME. MARK SAID THAT MY REPAIR WAS A CHALLENGE, BUT HE COULD FIX IT. IT WAS OFF THE TRACK, HINGES WERE DETACHED, TENSION AND SPRINGS NEEDED ADJUSTMENT. HE DID A VERY GOOD AND THROUGH JOB AND WAS RECEPTIVE TO MY WATCHING HIM WORK. HE EXPLAINED WHAT ADJUSTMENTS HE WAS MAKING AND RECOMMENDED HOW TO LUBRICATE THE DOOR. SOME COMPANIES WOULD HAVE TRIED TO SELL ME A NEW DOOR, SINCE MINE IS A 30 YEAR OLD WOODEN DOOR THAT IS SHOWING SOME WEAR. MARK SUGGESTED I CONSIDER PURCHASE OF A NEW DOOR WHEN AN OVERHEAD SPRING BREAKS, DUE TO THE COST OF TWO SPRINGS. I WILL USE DELUXE DOOR AGAIN, AND HIGHLY RECOMMEND THEM.

THIS COMPANY WAS EXCELLENT, ESPECIALLY THE SECRETARY THAT ANSWERED THE PHONE TO RELAY MESSAGES. HAD A PROBLEM WITH GARAGE DOOR OPENER ALSO AND THEY WERE VERY, VERY PATIENT TO GET PROBLEM RESOLVED. CAME OUT WHEN THEY SAID THEY WOULD, VERY PROFESSIONAL. I WOULD DEFINITELY HIRE THEM AGAIN. PRICE WAS VERY GOOD, TOO.

THE INSTALLER CAME, WENT STRAIGHT TO WORK AND WAS REALLY POLITE. HE EXPLAINED HOW EVERY THING WORKED AND CLEANED UP AFTER HIMSELF. HE WAS A REAL CREDIT TO THE COMPANY.

THEY DID EXACTLY WHAT THEY SAID THEY WOULD DO. THEY WERE PROMPT AND CAME THEY NEXT DAY.

THE CAME THE SAME DAY AND DID A GREAT JOB.

WE HAVE USED THEM BEFORE, THEY WERE ON TIME, THEY WERE FRIENDLY AND EXPLAINED EVERYTHING TO ME. THEY WERE ABLE TO COME WITHIN 24 HOURS, THEY WERE ABLE TO DO THE JOB QUICKLY SINCE THIS WAS AN EMERGENCY.

DELUXE DOOR SYSTEMS WAS ONE OF MANY COMPANIES I CALLED FOR AN ESTIMATE. THE PERSON WHO SCHEDULED THE APPOINTMENT UNDERSTOOD THAT I HAD MANY CONFLICTS AND INDICATED THAT I SHOULD BE THE FIRST APPOINTMENT ON MONDAY MORNING. HOWEVER, THE TWO-HOUR WINDOW PASSED BECAUSE THE TECHNICIAN WAS RUNNING LATE. I FINALLY LEFT FOR WORK, AFTER WAITING FOR NEARLY THREE HOURS AND PASSED HIM TURNING ONTO MY STREET. THE TECHNICIAN SEEMED KNOWLEDGEABLE AND ENCOURAGED ME TO BUY AN INSULATED GARAGE DOOR FOR MY DETACHED GARAGE.

WOW! THE ENTIRE EXPERIENCE WITH DELUXE DOOR SYSTEMS HAS BEEN AWESOME! MY HUSBAND AND I RUN A TAX BUSINESS SO, OF COURSE, THIS IS A VERY BUSY TIME OF YEAR. I CALLED DELUXE THIS MORNING EXPECTING TO HEAR THEY COULDN'T GET TO ME FOR A WEEK OR MORE. LISA TOLD ME SHE COULD HAVE SOMEONE OUT TO ME IN 2-5 HOURS. ALSO, I REQUESTED THEY CALL ME AT WORK WITH 30 MINUTES NOTICE SO I COULD GO HOME AND MEET THEM. JOHN CALLED WITH A 45-MINUTE NOTICE. JOHN IMMEDIATELY FOUND THAT MY DOOR SENSORS WERE COVERED WITH COBWEBS, AND WERE A OUT OF ALIGNMENT. A FEW ADJUSTMENTS AND THE DOOR WAS BACK WORKING AGAIN. JOHN ALSO NOTICED THAT I SHOULD HAVE BEEN ABLE TO KEEP MY FINGER PRESSED ON THE BUTTON AND FORCED THE DOOR DOWN. HE SUSPECTED MY GARAGE DOOR OPENER WAS ABOUT TO QUIT. IF I HAVE MORE PROBLEMS WITH THE DOOR WITHIN 30 DAYS I CAN HAVE THE $65 SERVICE FEE APPLIED TO A NEW GARAGE DOOR OPENER. FANTASTIC EXPERIENCE ALL AROUND!

EXCELLENT. TECHNICIAN WAS VERY WORKABLE AND PROFESSIONAL. VERY RESPONSIVE UPON SHORT NOTICE.

IF I HAVE A PROBLEM WITH THE DOOR, I'LL USE THEM AGAIN. VERY FRIENDLY SERVICE PERSON AND THEY ANSWERED ALL OF MY QUESTIONS.

THE GARAGE DOOR WOULDN'T OPEN. THEY FIXED IT. IT'S WORKING FINE NOW. THEY WERE PROFESSIONAL AND ON TIME.

THE SERVICE PERSON WAS GREAT, EXCELLENT COMMUNICATION, GAVE GREAT ADVICE, VERY PROFESSIONAL. VERY PLEASED WITH THE RESULTS.

MARK WAS RIGHT ON TIME, DIAGNOSED THE PROBLEM RIGHT AWAY, KNEW WHAT HE WAS TALKING ABOUT AND WHAT HE WAS DOING. WORKED WITH LATEX GLOVES!! ''I DON'T LIKE TO GET MY HANDS DIRTY.'' I WAS VERY SATISFIED WITH HIS WORK, HIS WORK ETHIC, AND THE COST.

PROMPT, COURTEOUS SERVICE. OUR GARAGE DOOR MOTOR WENT OUT. WORKMAN EXPLAINED THAT UNIT WAS ESSENTIALLY UNDERSIZED FOR THE WEIGHT OF OUR DOOR ALSO CAUSING THE SPRINGS TO GIVE OUT. REPLACEMENT UNIT WAS MUCH QUIETER. 1 YEAR WARRANTY PROVIDED ON OPENER. 5 YEAR WARRANTY PROVIDED ON NEW SPRINGS.

I BELIEVE THE WORKER'S NAME WAS MARK. HE WAS VERY POLITE AND PROFESSIONAL. CALLED PRIOR TO COMING AND WAS VERY CALM ABOUT THE PROBLEM..MAYBE BECAUSE I WAS SO TIRED OF DEALING WITH THIS ANNOYANCE. HE LOOKED EVERYTHING OVER, FOUND AN EVIDENT PROBLEM AND THEN CLEANED AND TOOK APART THE OVERHEAD OPENER. HE WAS JUST A PLEASURE TO HAVE WORKING ON THIS BECAUSE HE WAS NOT SATISFIED WITH THE EVIDENT PROBLEM AND CONTINUED TO LOOK INTO THE UNIT UNTIL HE WAS HAPPY THAT HE HAD SERVICED IT TO HIS SATISFACTION. ALL I KNOW IT IS QUIET AND WORKS PERFECTLY FOR AN EIGHT YEAR OLD UNIT.

THEY USE SUB-CONTRACTORS AND BOTH WERE EXCELLENT.

SERVICE PERSON WAS ON TIME AND EFFICIENT.