Carpet King Floor Coverings

Description of Work: Carpet in living room and dining room.

Description of Work: .

Description of Work: We used this company because they are contracted with Costco. We started out with one salesperson who came out and measured the areas I wanted to have done. He told us to come into the showroom to make the carpet selection on the weekend when he was working. It was a 40 minute drive there and when we arrived, we were told he was not working in that store on that day. The salesman that was there was less than helpful. We took some samples home and then I had to follow up with the salesman to send an estimate. After several requests, he finally emailed a partial estimate, but it was just a piece of paper with numbers on it - no detail as to what all of the calculations were. There was no follow-up by him after he sent the estimate. We stopped in at the other location to return the carpet samples and were prepared to go elsewhere, but the salesman there was extremely helpful - asked all about our previous experience and wanted to earn our business for himself. He came out to measure (he did not want to use anyone else's measurements so he could ensure we would not have any issues upon installation which we liked) and gave us a detailed quote that same night. We made the decision to purchase the carpet. Two weeks later, the installers arrived. We were not told what time they would arrive but the main guy got here a little after 10am. He came in to take a look at the areas that were being done and was outwardly annoyed that I had "large furniture" in my bedroom that had to be moved (we paid to have the furniture moved). He said that the rest of the crew would be arriving later, but apparently did not want to wait for them to help, because he started disassembling my king-size bed himself. After several loud, disturbing noises, I walked into the room to find him pounding on the support boards and being extremely rough with my bed. Awhile later, two more people arrived. Both were very unprofessional in how they dressed and acted. I found all of them to lack respect for my home and for me as a customer. While the actual installation of the carpet was fine, everything else about the experience was horrible. They were rough with my furniture, even tossing my large ottoman to the floor from above his head. Things that were disassembled for installation were not re-installed upon completion. Damage was done to my woodwork and my bed, and there was no clean up when they were finished. When I expressed all of my concerns and experience to the salesman, he seemed genuinely sorry and wanted to do what he could to make it right with me. He contacted his manager, the store's owner, and relayed my issues. It took the owner several days to contact me and when I first spoke to him, he was very dismissive of what I had detailed to him, stating that his installer was college-educated one of the best in Ohio. He did end up coming out to my home, with our salesman, to see what had happened, but in the end, haggled over reimbursing me $75 that I had to pay to fix a set of closet doors. So while we were very pleased with our second salesman and the actual installation of the carpet was satisfactory, all other factors of this experience would prevent me from ever using them again.

Description of Work: install carpet

Description of Work: We bought carpet from Carpet King Floor Coverings and they installed it. They installed carpet in three rooms.

Description of Work: Removal and installation of carpet in a living room.

Description of Work: Measuring of stairs.

Description of Work: They put down hardwood for me and now they are bubbling 2 years later. They are no longer even.