Founded 2004 • With Angi since October 2004
Service Provider ResponseHello Mr [Member Name Removed], I just read your review and I was shocked to hear that because it had never been mentioned to me . So looking into the matter I search our system by your name and address and could not find anything. I think you meant to post this on Cleveland Glass Block's review page. I will also let Angies list know as well of the error. Thank you and I hope they help you resolve the issue. that can be fixed by replacing it with the correct size window unit.
Service Provider ResponseHello Mr.[Member Name Removed], I am very sorry that you were not happy with our company. We have been family owned and ran for over 17 years and try each and every day to make every customer happy .I would like address all 3 of your concerns today. Regarding the 4% fee. When you agreed to do the job with our company our Rep explained to you if you choose to use a credit card there would be a 4% fee (which was $2.00) on your $50.00 deposit. You stated all you had with you at that time was a credit card and you mentioned to him how you were not happy paying that fee. To keep you happy and earn your business he waived that fee and hand wrote on both your copy and the offices copy that the fee would be waived for the deposit only however you if wanted to avoid that fee on your balance to pay by check or cash. We installed your windows 8 days later . On the completion form you stated the work was done to your satisfaction except you wanted a phone call because you paid the balance with a credit card again and was no happy that you were going to be charged the 4% fee which now was $35.00 on your balance of $875.00. The office girls who process the paper work would normally make that call to explain the fee however since you were already explained this and we waived the fee once before they felt it was best for you to speak to a manger. As soon Eli walked in the office that after noon you were the first person he called .listening to the recordings he listened to your issues you had with the fees and the silicone. He started explaining to you why have those fees now how we hadn't raised our window costs in over 7 years. That the only thing we have changed in years was that and it was to keep the prices low. So customer that choose to use a credit card would have to pay the processing fee. your response was you small business owner act like you don't make any money, we all know you guys don't pay any taxes. Eli stated he is very offended by that statement and you reply back "well you must be a f***** then " Sir at hat point I personally would have hung up. Eli continued to stay on the phone and said lets talk about the silicone issue. During production extra silicone oozed out and dried on 1 block our installer missed it upon install . Eli scheduled service a call the very next day and had it cleaned up within 5 minute. Now regarding your last issues regarding the 1 inch gap along the perimeter. When our service guy came out he mentioned he explained to you why that happened and he said you completely understood. Being that we didn't make the opening to your basement we can only make the windows so big. Builder back then and even now don't consider our limitations when they built homes so we can only build it one way and most times it's a great tight fit and but once in a while there's a little bit more mortar around the perimeter. Once again I would like to say I'm sorry you were happy with us. We try each and every day to make every customer happy and once in a while we do make errors like the Silone . However we will always without delay work to correct it as you saw. This reason alone is why we have such a great score not because we don't make mistakes, Because everyone does . Its because we correct them immediately when we do. Sincerely , Sophia
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Health & Safety Measures
GLASS BLOCK HEADQUARTERS is currently rated 4.8 overall out of 5.
GLASS BLOCK HEADQUARTERS is open:
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
GLASS BLOCK HEADQUARTERS accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
Yes, GLASS BLOCK HEADQUARTERS offers free project estimates.
Yes, GLASS BLOCK HEADQUARTERS offers eco-friendly accreditations.
No, GLASS BLOCK HEADQUARTERS does not offer a senior discount.
Yes, GLASS BLOCK HEADQUARTERS offers emergency services.
GLASS BLOCK HEADQUARTERS offers the following services: Glass block window installation, vinyl replacement window installation, glass block partition walls, glass block shower walls, glass block bars, and custom glass block interior work. We also are a preferred vendor of glass blocks, glass block window panels, and related materials, and we handle large commercial glass block and glazing jobs.