SCHOCH TILE & CARPET INC

Everything went according to plan. Installers did a very good job and cleaned up nicely afterwards. The new kitchen floor turned out beautiful... we are very satisfied.

As far as the backsplash it was done on time and looks great. As for the hardwoods..... They look great but not done on time. Absolutely horrid customer service from Lyle on down. Do not have them refinish your hardwood floors. We went with them because of a friend (that was a mistake). We were told by our original salesperson that it could be done in a couple of days -wrong! First time they came out the crew was a day late, no on called us to inform us. Then found out that it couldn't be done in a couple of days. We had already arraigned time of work that was wasted. So we try again this past week. Things started off well, began on Thursday and we were told we'd be back in the house Sunday. Perfect, just in time for the start of school for my Autistic son the next day. Well.... apparently the stain didn't dry because it was too humid in a house with ac set on 74 and blower fan on 24/7. Yeah I call BS on that. Didn't bother to call us about it either. I called floor guy on Sunday to make sure we could get in the house as previously arraigned and was told then that no, it would be Tuesday since they couldn't put down the sealer coats as planned. Someone should have had himself out at the house on Sunday for coat two. Apparently working weekends only goes for Saturday. Lyle has a bad habit of not returning calls. So stay away from Schoch and their sub contractor JMG Custom Hardwood as neither do what they say or can be bothered to keep you updated if something goes wrong. ?

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