SCHOCH TILE & CARPET INC
About us
Schoch Tile & Carpet has been family owned and operated since 1928.
Business highlights
Services we offer
CERAMIC TILE, HARDWOOD, LAMINATE, LUXURY VINYL TILE AND PLANK & AREA RUGS., SALES & INSTALLATION OF CARPET, VINYL
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 0% | ||
| 5% | ||
| 11% | ||
| 0% |
"Hi [Member name removed], thank you for your review of your experience with Schoch Tile & Carpet. Your comments, as with all of our customers, is what matters with us. Customer service as well as quality of product are two driving forces in our day to day business. Please pass the good word on to family and friends. Thanks again!"
"Thank you [removed member name], looking forward to working with you, your family and friends for your floor covering needs in the future!"
Dan was so careful, hardworking, and pleasant we have a perfect floor again thanks to his expertise. We would certainly employ this company again.
Last year they installed carpeting in my daughter's home and did a beautiful job. She and her husband could say enough good things about their professionalism, cooperation, work ethics and the carpeting and pad are like new to this day. As this was my housewarming gift - I am thrilled and that is the reason I contacted them for our tile problem (we have no idea who installed the tile in 2001).
A few hours later we finally leave, exhausted, after showing him all the warped and stained boards. We left our cell numbers and how to reach us and our adult son incase of quesitons. When we returned Saturday we found the house unlocked and all the lights on. We went in to find that there was a lighter stripe alone each room that did not match. Then, none of the stained and warped boards were addressed. The color was a bit darker, and they put satin finish NOT the glossy finish like the room it was right next to. It looked bad. So we spent a week paying for a hotel, used a week of vacation time and the job was not done right. We contacted the company, and it took a while to get it sorted out. We were pushed to accept the floor like it was. The insurance company was not cooperating, they tried to only repair by the washer eventhough the entire floor was all the same. So we had to pay for the extra to be done for all of it to be done so it would match, but now it still did not match! Then when asking about the details, the man we showed each area that needed to be repaired or replaced never did talk to his boss. So many steps of lack of communication. The man who was doing the job should have told his boss right up front that the warped and stained boards were an issue, that we expected them to be repaired so if it was NOT on his paperwork, why did he not say anything then to his boss who had our contact information? Why did they not match the finish of the other floor? How could they not see the strip of lighter stain in each room?
To have this redone we had to renegotiate everything. We had to pay again for a week at a hotel! We had to take time off of work to be with the children who were now going to school. Then, they did not just come right back out and make it right. they made us wait for weeks! We could not move our things back in, living on porch furniture, with no fridge or stove. It made no sense to bring it all back in, we thought they would just do it over. It did not matter we had kids going to school without all our things, and an ill child. Touring him back through the house I pointed out things I wanted done, but he would tell me why I did not need it done.
So they redid the finish, not replacing the boards, but it did not make the lighter strip go away. So, we had to schedule a THIRD attempt! This time the job was finally done. But another expense of hotel and lost pay. Living in a hotel, driving the children to school each morning from the hotel, then feeding the children by borrowing a friend's kitchen, not wanting to do fast food all the time. This was difficult to say the least. We also had to board our three dogs, and pay someone to come feed our cat who we shut outside to stay in the back.
In the end I would use a company who only does floor refinishing so you could know upfront what to expect, what other services you might need to get, and maybe even a cleaning service afterwards. Now I am going to PT for my left shoulder, I still have not been able to put everything back, I've still not carried everything in from the garage, or dusted all let alone had the time to get the carpets cleaned with our daughter so ill and her health being unpredictable. I liked the company but this lack of communication has cost us dearly.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.