Mr. Handyman of Greater Cincinnati

THE WOOD POPPED LOOSE ON ONE OF THE WINDOWS AND THEY DIDN'T COME BACK AND FIX IT. THEY ALSO PAINTED THE WOOD A DIFFERENT COLOR THAN THE ORIGINAL WOOD THAT WAS ALREADY THERE. THEY REFUSED TO COME BACK AND FIX THE PROBLEM, SO I WOULD NOT RECOMMEND THEM.

THE WORKER SHOWED UP WHEN THEY SAID HE WOULD, RIGHT DAY, RIGHT TIME. HE COMPLETED THE WORK THE SAME DAY, AS PROMISED. HE DID EXCELLENT WORK - ALL THE DOORS ARE STRAIGHT AND OPEN AND CLOSE PROPERLY. HE TOOK CARE TO CLEAN UP AFTER HE WAS FINISHED.

THEY ADJUSTED IT BECAUSE IT WASN'T CLOSING PROPERLY AND SLIDERS NEEDED ADJUSTED. SHE SHOWED US HOW TO FIX IT IF IT HAPPENS AGAIN. THE PRICE REFLECTS COMING OUT AND FUEL. NO PARTS WERE NEEDED.

HE DID THE WORK, BUT THE CHARGE WAS $76 FOR THE FIRST HALF HOUR AND $76 FOR EACH SUCCESSIVE HOUR, PLUS A $5 FUEL CHARGE. SO WE PAID $81 FOR HIM TO MOVE AND CONNECT TWO 27-INCH TELEVISIONS; WE ALSO HAD HIM HANG A MIRROR SINCE IT HAD ONLY TAKEN LESS THAN 15 MINUTES. WE ARE PHYSICALLY UNABLE TO DO THESE THINGS OURSELVES, BUT WE THINK THE CHARGE GROSSLY EXCESSIVE. WE WERE PAYING FOR MUSCLE, NOT BRAINS OR SKILL.

THEY DID NOT RETURN THE 2 PHONE MESSAGES WE LEFT.

THEY INITIALLY WERE UNABLE TO FIX THE FAUCET. THEY DID COME BACK A COUPLE OF DAYS LATER COMPLETING THE JOB TO MY SATISFACTION.

NO ONE CALLED BACK. EVEN IF THEY HAD CALLED AND SAID THAT THEY DO NOT HANG SWINGS, IT WOULD HAVE LET ME KNOW THAT THEY VALUED MY BUSINESS.

The original job was very poorly done. They stretched the job into two days, which increased the price. The lattice work was done with the wrong material. The steps & railings were so poorly done that they were unsafe. They did send another serviceman, who after a few days left and quit because of his displeasure with the company. A third serviceman came, and he's done some work, but he's been very inconsistent. I don't get return calls. I don't know when or if they're going to finish. They've been honest in admitting their errors, but i've been given no confidence that they'll truly resolve the issue. Worked with matt the owner to get resolved. Work has been completed and looks beautiful. It took four different workers and a complete re-do by rick before the job was completed. I wouldn't ask for anybody else to work on my house except for rick.

OVERALL GOOD SERVICE AND PROFESSIONALISM.

THE RECEPTIONIST WAS HELPFUL AND FRIENDLY. SHE WAS ABLE TO SCHEDULE ME IN RIGHT AWAY. THE WORKMAN WAS PROMPT, EFFICIENT AND CLEANED UP AFTER HIMSELF.

WADE DOES GREAT WORK. HE HAS DONE WORK FOR ME BEFORE AND I HIGHLY RECOMMEND HIM. HE IS GOOD AT CARPENTRY. VERY NEAT, ALWAYS CLEANS UP AND MAKES WORK AS APPEALING AS POSSIBLE!

TWO OF OUR THREE GABLE VENTS NEEDED TO BE REPLACED. WHEN THE TECHNICIAN CAME OUT HE REPLACED ONE BAD ONE AND ONE GOOD ONE. WHEN I CALLED THEM ABOUT THE ERROR THEY CAME OUT IN TWO DAYS ARE REPLACED THE CORRECT ONE FOR AN AGREED UPON DISCOUNT. LESSON: BE SPECIFIC ON THE WORK YOU WANT PERFORMED, AND WORK WITH THE COMPANY TO FIX ANY MISUNDERSTANDING.

WADE DID THE WORK FOR ME. HE WAS VERY NEAT.

I CALLED 6 DIFFERENT CO. AND NOT ONE WOULD EVEN COME TO LOOK. CALLED MR. HANDYMAN, CAME OUT AND FIXED IT RIGHT AND ON TIME AND NO MESS.

WE HAD A LOT OF SNOW THIS WINTER AND HE COULD NOT DO THE WORK. TIME WENT ON AND I THOUGHT HE MAY FORGET ABOUT ME. HE CALLED AND ASKED IF I STILL WANT THE JOB DONE. HE CAME IN THREE DAYS! HE WAS VERY POLITE AND DID NOT LEAVE A MESS AT ALL.

PROMPT, QUITE THOROUGH, USER FRIENDLY SERVICE

I DEALT WITH MATT EGGENBERGER, WHO SAID HIS EMPLOYEE WOULD MEET ME AT MY PROPERTY AT 8:00 A.M. ON A SPECIFIC DATE. THE INDIVIDUAL HE SENT CALLED MY HUSBAND AT HOME BECAUSE HE WAS LOST AT 8:00 A.M. MY HUSBAND CALLED ME ON MY CELL TO LET ME KNOW HE WAS ON HIS WAY (WITH ADDITIONAL DIRECTIONS). AT 8:30 I CALLED MR. HANDYMAN, WHO SAID HE SHOULD BE THERE WITH ME BY NOW. AT 9:00 A.M. I CALLED AGAIN AND SAID, "FORGET IT", ANYONE WHO HEADS OUT ON A NEW JOB WITHOUT A MAP I DID NOT WANT WORKING IN MY HOME. I WOULD NOT CALL THEM AGAIN!

SEEMED TO STALL IN SEVERAL INSTANCES--WHILE WAITING FOR THE THERMOSTAT TO KICK IN TO VERIFY IT WORKED, HE STOOD AROUND RATHER THAN CLEANING UP HIS MESS WITH THE FIXTURE. I ENDED UP CLEANING SOME OF IT UP WHILE HE CLEANED THE GUTTERS, AS I NEEDED TO WALK THROUGH THAT AREA. ALL WORK WAS COMPLETED CORRECTLY, AS FAR AS I CAN TELL.

FOR SUCH A SMALL JOB I FELT THE PRICE WAS A LITTLE STEEP, BUT OVERALL THE SERVICEMAN WAS VERY COURTEOUS AND DID A QUICK AND PROFESSIONAL JOB!

PRICE WAS MORE THAN TWICE OF OTHER HANDYMEN

DID NOT SHOW UP FOR THE DATE RESERVED ONE MONTH AHEAD. BOTH OF THE SERVICE PEOPLE I USED HAVE BEEN LET GO.

I WAS IMPRESSED WITH THEIR PROFESSIONAL APPEARANCE, CLEAN VAN, UNIFORMED SERVICE TECHNICIAN, PROMPTNESS (5 MINUTES EARLY) AND THE FACT THAT THEY DID THOROUGH BACKROUND CHECKS BEFORE HIRING WORKERS. I ALSO FELT MORE COMFORTABLE IN HIRING A COMPANY THAT HIRES ITS OWN HANDYMEN INSTEAD OF SUBCONTRACTORS.

THE FIRST SERVICE PROVIDER LEFT MY HOME BEFORE THE WORK WAS FINISHED BECAUSE OF A FAMILY EMERGENCY. HE DIDNT SHOW UP FOR THE RESCHEDULED TIME THE FOLLOWING DAY. IT TOOK 3 DAYS FOR THE WORK TO BE DONE, IN THE MEANTIME I COULDNT USE MY SHOWER OR MY WASHING MACHINE FOR SEVERAL DAYS. THE MAN WHO DID MY FIRST JOB REALLY MESSED THINGS UP BUT THE SECOND MAN, TONY, CAME OUT AND FIXED EVERYTHING STARTING FROM SCRATCH. THE BATHROOM LOOKS WONDERFUL BUT I HAD A LOT OF UNUSUAL THINGS HAPPEN. I AM GIVING THE COMPANY ANOTHER CHANCE AND THEY ARE COMING OUT TO DO SOME WORK FOR ME NEXT WEEK. TONY DID A WONDERFUL JOB TO FIX MY PROBLEMS THAT ONE MAN MESSED UP. THE COMPANY WENT OUT OF THEIR WAY TO FIX THE MISTAKES.

THE FIRST APPOINTMENT-NEVER SHOWED UP. THEY APOLOGIZED -WE WERE ON LIST BUT NOT THE SCHEDULE. RESCHEDULED. THAT MORNING THE REP CALLED LATE TO SAY HE NEEDED TO STOP AT THE STORE 1ST. WHEN HE ARRIVED, HE SPENT 45 MINUTES ASSESSING THE SITUATION (WHEN PAYING BY THE HOUR)! THEN REALIZED HE DIDN''T HAVE ANY SCREEN. SPENT AN HOUR AT STORE(NOT CHARGED FOR THIS AFTER I CALLED THE OFFICE). 3 HOURS LATER, THE WORK WAS DONE BUT THE HOUSE AND OUTSIDE WERE A MESS. CHARGED ME FOR THE ROLL OF SCREEN HE BOUGHT BUT DIDN''T LEAVE LEFTOVER MATERIAL.

THE COST WAS $60 BUT HE GAVE ME A COUPON WHICH BROUGHT IT DOWN TO $45. I THOUGHT THAT WAS REALLY NICE. HE ALSO ADDED NAILS ALL THE WAY UP TO STABILIZE THE STEPS.