Dry Patrol Cincinnati

My mother is elderly and needed her basement dried after flooding from heavy rains. The insurance company recommended Dry Patrol out of Carlisle, OH. They came out and met with my mother, myself, and my husband. They stated it would be $2500.00 to do what we needed done. They also told us they would reduce it by $500.00 if we took up the wet carpet, pad and removed all baseboards, which we did this. The total bill should have been $2000.00. My mother paid $1,000.00 up front and the rest was due upon completion. We called on a Friday during normal business hours. They couldn't come until Saturday. They charged us for "weekend/after hours" and yet it was on THEM that they couldn't come on Friday. Their equipment was old, they didn't have the correct extension cords to support the equipment (as admitted by their workers), and the equipment kept blowing the circuit breakers. Every time this happened we had to wait for them to come back and re-start everything. Keep in mind they charge you for the amount of time you have their equipment. They charged almost $200.00 for masks/gloves as this was when Covid was first shutting down businesses in mid March. Never did I see their employees wear any masks/gloves. They also charged approximately $600.00 to supposedly clean their equipment due to Covid!? Never saw them do this either and the equipment was dirty. After waiting for a final bill, expecting to pay the last $1,000.00 Dry Patrol sent a bill to my mother for approximately $5,000.00!? Upon calling to verify this bill and state this was NOT the agreed upon amount of $2000.00 the man became nasty and told my mother he would mark her as not paying and turn her into collections!? My husband called them and the man would not return his call. I checked their reviews on Facebook and found multiple other complaints against their company regarding billing practices and the fact they don't return phone calls. Ironically all of their reviews on Facebook have been hidden by them as it is their page and they control what they want people to see. That speaks volumes. They don't have high marks on the BBB review section either. They clearly are trying to take advantage of my mother who is 77. We were all present when the man gave the quote, and yet they billed her for almost 3x more than agreed!?! CONSUMER BEWARE!!!!