Ace Exterminating

I was very pleased with the prompt service. They were a pleasure to deal with. I hope I don't need them again but if I do, I will definitely call Ace.

ON THE INITIAL VISIT, WHICH COST $133, THE TECHNICIAN SPRAYED INSIDE AND ''DUSTED'' THE WINDOWSILLS WITH A POWDER. HE ALSO DROPPED BAIT FOR BUGS ON THE OUTSIDE. BESIDES THE POWDER, HIS REMEDY FOR ELIMINATING SPIDERS WAS BREAKING COBWEBS. I DIDN'T SEE WHY I SHOULD PAY A SERVICE IF ALL I NEED TO DO IS BREAK COBWEBS. ON A SUBSEQUENT VISIT, HE HAD ARRIVED ANNOUNCED AND SINCE WE WERE NOT HOME DONE ONLY THE OUTSIDE. AT 67 DOLLARS A VISIT, THIS IS NOT A SATISFACTORY WAY OF DOING THINGS. THEY SHOULD CALL AND SET UP A TIME SO THAT THEY CAN DO BOTH INSIDE AND OUTSIDE. IF YOU ONLY TREAT THE OUTSIDE, WOULDN'T THE BUGS ON THE PERIMETER COME INSIDE???

THEY CAME VERY PROMPTLY. I THOUGHT THEY WERE A BIT EXPENSIVE. THE $80 IS FOR THE REMOVAL OF THE WASP.

I RECEIVED A RETURN PHONE CALL FROM THE SALES PERSON WITHIN HOURS OF PLACING MY INITIAL CALL. SHE ASKED FOR DETAILS OF THE PROBLEM AND DISCUSSED WHAT WOULD BE DONE TO DEAL WITH THE PEST PROBLEMS WE WERE HAVING. WE WERE TOLD THE SERVICE REP WOULD CONTACT US TO SET UP AN APPOINTMENT, AND HE DID SO WITHIN 24 HOURS. HE SCHEDULED THE APPOINTMENT AND WAS ON TIME (IN FACT, A LITTLE EARLY). HE PUT BOOTIES OVER HIS SHOES FOR THE INSIDE WORK. KIM WAS POLITE AND TOLD US TO CALL IF WE HAD ANY FURTHER INCIDENTS PRIOR TO OUR NEXT REGULAR MAINTENANCE APPOINTMENT. TO DATE, WE HAVE NOT HAD TO CALL THEM BACK.

OUR OVERALL EXPERIENCE WITH ACE WAS EXCELLENT. I CALLED ACE ON A FRIDAY AFTERNOON, AND THEIR REPRESENTATIVE WENDY CALLED BACK PROMPTLY. SHE CAME OUT TO THE HOUSE WITHIN HALF AN HOUR AND HAD A TECHNICIAN JOIN HER WITHIN 10 MINUTES OF THAT. THE TWO OF THEM ATTACKED ALL THE NESTS THOROUGHLY AND QUICKLY, QUITE A TASK GIVEN HOW MANY NESTS THERE WERE AND HOW HIDDEN THEY WERE THROUGHOUT THE YARDS. THE TREATMENT WORKED VIRTUALLY IMMEDIATELY; AFTER ACE FINISHED THEIR WORK, WE SAW NO MORE THAN A RANDOM WASP OR TWO FOR A COUPLE OF MORE DAYS AND NOTHING AFTER THAT.

DAVID KING WAS THE SALESPERSON I WORKED WITH. HE WAS GREAT WITH FOLLOW-UP AND PHONE CALLS. HE CAME TO OUR HOUSE, LISTENED TO MY NEEDS, AND MY STORY OF WHY I LEFT A PREVIOUS PEST CONTROL COMPANY. HE DID SEEM TO WANT TO SELL ME ON THEIR SENTRICON SYSTEM...BUT HE WAS NOT PUSHY ABOUT IT. A FEW DAYS LATER A TECHNICIAN, KEVIN, CAME TO OUR HOUSE FOR OUR FIRST TREATMENT. HE WORE A UNIFORM AND WAS PROFESSIONAL TOO. I AM NOT TOO FOND OF THE USE OF LIQUID SPRAY ON OUR BASEBOARDS, BUT TIME WILL TELL IF THEIR METHOD IS EFFECTIVE. UP TO THIS POINT IN TIME, IT HAS BEEN A POSITIVE EXPERIENCE WITH ACE.

CAME OUT NEXT DAY AND DID A VERY GOOD JOB.

I CONTACTED THIS COMPANY IN LATE MAY TO ASK FOR A BID ON ELIMINATING CARPENTER BEES. REPRESENTATIVE SAID SOMEONE WOULD CALL BACK IN A FEW DAYS. NO ONE EVER CALLED BACK.

KEVIN CALLED AHEAD OF TIME AND WAS PUNCTUAL. HE ONCE AGAIN WENT OVER EXACTLY WHAT HE WOULD BE USING, DETAILED THE BEHAVIOR TO EXPECT OF THE HORNETS, TREATED AND CLEANED UP AFTERWARDS.

THEY WERE VERY PROMPT AND HELPFUL. THEY ALSO CALLED BACK AFTER THE SERVICE TO SEE IF THE BEES WERE STILL GONE.

THEY WERE VERY HONEST AND UP FRONT THAT THEY COULD NOT HANDLE OUR PROBLEM.

HAD TWO VISITS - FIRST WAS WITH A SALES PERSON. SHE WAS VERY STRAIGHT-FORWARD ABOUT EVERYTHING SHE SAW - DIDN'T TRY TO EXAGGERATE, BUT ALSO TOLD US SOME THINGS WE NEEDED TO DO THAT WE MIGHT NOT WANT TO HEAR. SECOND VISIT WAS FOR OUR INITIAL TREATMENT WITH AN EXTERMINATOR - HE WILL COME EVERY OTHER MONTH. THAT FEE WILL BE ABOUT $65. WAS VERY THOROUGH. HE REALLY TOOK A LOT OF TIME FOR THAT INITIAL VISIT. TIME WILL TELL HOW THE ONGOING SERVICE IS.

GARY DID A GREAT JOB, HE GOT UP ON THE LADDER AND FOUND THE SPOT WHERE THE BEES WERE, AND SPRAYED SOME DUST IN THE HOLES. ALSO CHECKED AROUND THE HOUSE FOR OTHER SPOTS. OVERALL GOOD EXPERIENCE, BUT THEY REALLY NEED TO GIVE THEIR GUYS LADDERS. IF YOU DON'T HAVE A LADDER, AND IT IS UP HIGH, CALL SOMEONE ELSE. ALSO THEY ONLY GIVE A 30 DAY GUARANTEE, THIS COULD BE A LOT LONGER.

THEY CAME OUT RIGHT AWAY AND FOUND TERMITES. THEY CAME BACK 2 DAYS LATER AND PUT OUT THE TERMITE SITES.

I HAD ANOTHER COMPANY TELL ME THAT I HAD TERMITES SO I HAD THEM COME OUT AND GIVE ME AN INSPECTION, AND THIS COMPANY FOUND NOTHING IN THE WAY OF TERMITES. THEY DID FIND THAT THERE WERE OTHER PESTS. I WILL BE SWITCHING MY MAINTENANCE CONTRACT TO ACE.

THEY ARE TERRIFIC!! I'VE NEVER DEALT WITH A COMPANY WHERE EVERY SINGLE PERSON WITH WHOM WE HAD CONTACT WAS SO POLITE, PROFESSIONAL, AND JUST PLAIN NICE. THEY DID A VERY THOROUGH JOB IN THE SERVICES THAT THEY PROVIDED AND ALWAYS RESPONDED IMMEDIATELY, EVEN WHEN IT WAS JUST A MINOR PROBLEM WITH BUGS. WHATEVER THEY USED TO GET RID OF THE VARIOUS PESTS WE HAD ALWAYS WORKED. WE LIKE THEM SO MUCH THAT WE HAVE AN ONGOING CONTRACT WITH THEM. I ALSO HAVE TO NOTE HOW MUCH WE LIKE THE SERVICE MAN ASSIGNED TO OUR HOME, MARCUS. HE IS SO FRIENDLY AND MAKES SURE THAT OUR CHILDREN DO NOT PLAY WHEREVER HE NEEDS TO DO HIS WORK. WE FEEL LIKE HE'S PRACTICALLY A MEMBER OF THE FAMILY (-: ! I HIGHLY RECOMMEND THIS COMPANY IF YOU ARE HAVING TROUBLE WITH ANY KIND OF BUG OR RODENT.

THEY'VE DONE IT SEVERAL TIMES FOR ME SO FAR AND ARE JUST GREAT. THEY ARE PROMPT AND EVERYTHING I EXPECTED THEM TO BE. THEY DO EVERY ROOM IN THE HOUSE IN ADDITION TO THE PERIMETER AS WELL. PRICE IS PER VISIT.

THEY CAME OUT EXTREMELY FAST AND TOLD US WHAT THE PROBLEM WAS, AND WHO COULD FIX IT. NO CHARGE FOR THE VISIT.

THE DAMAGE WAS CLEARLY OLD. ALTHOUGH WENDY SUGGESTED THAT A PREVENTATIVE APPLICATION OF PESTICIDE WAS ALL THAT WAS NEEDED DURING THE REPAIR TO THE WOOD BEAMS AND SIDING, SHE QUOTED ME A YEAR'S SERVICE OF MONTHLY PESTICIDE APPLICATIONS. TWO OTHER EXTERMINATORS SUGGESTED ONE OR NO PESTICIDE APPLICATION IS CALLED FOR.

THE REP WAS ON TIME AND KNOWLEDGEABLE ABOUT THE DIFFERENCES BETWEEN TERMITES AND ANTS. HE VERY MUCH WANTED TO SELL US A CONTRACT FOR THE PREVENTIVE PEST PLAN, WHICH DIDN'T COVER TERMITES, WHICH IS OUR MAIN CONCERN.

MARK CAME OUT AND WALKED THROUGH OUR ENTIRE HOUSE. IT WAS A NEW HOUSE AND AFTER A COUPLE OF WEEKS WE FOUND TONS OF SPIDERS. WE CALLED MARK AND HE CAME BACK OUT WITHIN A COUPLE OF DAYS TO SPRAY AGAIN, AS PART OF THE INITIAL SERVICE. VERY TIMELY AND RESPONSIVE. WE WILL HAVE THEM OUT EVERY OTHER MONTH FOR PREVENTIVE WORK.

I CALLED ACE AND THEY WERE OUT 2 DAYS LATER, ONLY BECAUSE I COULD NOT GET OFF OF WORK THE DAY BEFORE. THEIR OFFICE HELP WERE JUST THAT, HELPFUL AND VERY PROFESSIONAL. THE GENTLEMAN THAT CAME TO THE HOUSE WAS WONDERFUL ALSO. I HAVE SET US UP ON A BI-MONTHLY CONTRACT.

THEY ARRIVED ON TIME AND WERE PROFESSIONAL. I HAD TO CALL THEM BACK, BECAUSE THE BEES NEST WAS NOT DESTROYED COMPLETELY. THEY CAME BACK THE NEXT DAY AND TOOK CARE OF IT.

WHEN I CALLED, THE YOUNG WOMAN WHO ANSWERED SAID THAT THEY COULD NOT HELP ME FOR 4 DAYS. THEN SHE SAID "LET ME MAKE A CALL ABOUT THIS". SHE THEN CAME BACK ON THE LINE & SAID SOMEONE WOULD TAKE CARE OF IT IN ABOUT 2 HOURS. HE ARRIVED EARLIER AND EFFICIENTLY TOOK CARE OF THE HORNET'S NEST. HE ALSO ADVISED ME WHEN I COULD GO NEAR THE AREA SAFELY & WAS VERY POLITE.

WE CALLED THEM OUT AND THEY SAID SINCE WE ARE ALREADY ON THEIR ANT-CONTROL PROGRAM THERE WOULD BE NO ADDITIONAL CHARGE FOR THIS NEW PROBLEM. THEIR WORKER, KEVIN, CAME OUT AND TREATED FOR OUR ROUTINE ANTS AND THIS NEW PROBLEM. HE IS ALWAYS VERY FRIENDLY AND COURTEOUS, AND WILLING TO COME BACK AT NO CHARGE IF WE HAVE ANT PROBLEMS BETWEEN THEIR BI-MONTHLY VISITS.