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Charles Heating and Air Conditioning

Heating and Air Conditioning, Plumbing, Asphalt Driveways,

About us

Charles Heating-Air Conditioning-Plumbing-Electrical is a residential home and commercial service company. We have operated as Charles Plumbing and Heating for more than 60 years with our home office located in Liverpool, New York. We provide service in a 25-mile radius of our home office including Syracuse and the surrounding metropolitan area. We're proud to have a company that was founded on honesty and quality service, and that culture still exists at Charles today. We strive to make every customer satisfied in every interaction we have with them. In fact, we're so committed to superior service that we offer a 100% satisfaction guarantee on all installation and repairs. We do all that we can to make raving fans out of our customers. We answer our phones 24 hours a day, seven days a week, and customers who need to schedule appointments can contact our company for a time that fits their schedule.

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning, Plumbing, Electrical, Bathroom & Kitchen remodeling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9329 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 126-150 of 329 reviews

Kevin M.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
John & Jim did a wonderful job installing the new Furnace. They were polite, neat, tidy and thorough. They worked efficiently and were done when promised. We chose Charles after having used another company for the past 25 years. When we sought estimates to replace the furnace and A/C, Charles was by far the best price and their reputation is outstanding.
Description of Work: Replacement of furnace and A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy R.
07/2020
5.0
heating & air conditioning/hvac, driveway pavers
  + 0 more
I chose this company because they have been in business for many years in Liverpool, where I have lived for over 40 years. I had my 20+ year old furnace replaced & my 20+ year old air conditioner replaced . I was extremely pleased with the job performance that Rich & Dan provided!! They were professional, detailed, neat & timely. When the job was complete, on the same day, the areas were cleaned up immaculately. They were very courteous and respectful. Their work appears to be highly professional and they were very knowledgeable about their work. Both the furnace & air conditioner are Carrier brand and I trust that these are very good products. The air conditioner is very quiet and is cooling the house beautifully, in this 93 degree day!!!! I am extremely pleased with the work they performed & the quality & price of the job!!!!
Description of Work: replacement of furnace & air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica R.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Todd and Jim were on time and ready to work. My furnace is in a small attic and I knew the job was going to be a pain. They never complained once and did the job perfect. Great customer service. They were both very knowledgeable and friendly. Overall, great guys. Would definitely recommend Charles for all you HVAC needs
Description of Work: New HVAC system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Ronald L.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
I have had Charles come yearly to service my furnace and air conditioner. I have the upmost confidences in Charles's tech service. I wasn't disappointed today either when JAYSON came and serviced my furnace. He took the covers off and found coils full of dirt and seeds, he washed and cleaned them and now it running great, thank you Jason. He was on time and greeted me enthusiastically. His sense of humor was enjoyed, also. Thanks again, Charles, for your wonderful service.
Description of Work: Heating and Air Conditioning Inspection and Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert D.
06/2020
5.0
heating & air conditioning/hvac, driveway pavers
  + 0 more
As always, we were very impressed by the service of this company. We have an annual plan to service our furnace and air conditioner and it always goes well. They schedule, are efficient, very clean and considerate of our property. We would especially like to highlight Amin who was very friendly and professional. He even came back at 7:00 PM to adjust a minor problem with the air conditioner. We will always use and recommend the Charles Company.
Description of Work: yearly air conditioning servicing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

paula N.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Amazing! The call to Charles Heating was comfortable and the price was very reasonable. The service was very professional too. Rich and Todd came out on a Saturday and they were on time. Todd had come to talk to me about the air conditioner might not fit where it was he had an idea and wanted my advise first. All said and done I was so pleased with Rich and Todd service they made the project so much easier and they cleaned up was good too. Glad to work with them on 6/6/2020. Charles service calls for repairs are very reasonable too. My cost does not cover the rebate but their is a rebate. Thanks again Paula
Description of Work: Furnace and Air Conditioner to be replace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

Dale H.
06/2020
5.0
heating & air conditioning/hvac, driveway pavers
  + 0 more
The job was very professional and was finished a lot quicker than I was I planned on and the unit seemed to work great. Thanks Charles Heating. Dale Hughes
Description of Work: John and Brian installed a furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Keith W.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Our A/C stopped working and we called Charles on the Monday of Memorial Day weekend. A technician came out on Monday to look at it. The A/C unit was rather old, and had been repaired by Charles a few times over the past few years. It was time to have it replaced. Dave came out Wednesday and replaced our Air Conditioning unit. He was very professional and practiced social distancing and wore a face mask. He installed the new unit in about 2 hours and it works great!. He cleaned up the entire work area before he left. We highly recommend Charles for your A/C needs.
Description of Work: Replacement of Air Conditioning Unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah W.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
The installation was quick and professional. John and Jim were very professional and pleasant, sensitive to the co-vid issue and I was very comfortable with them. The final price was exactly what Dan had told me. They cleaned up perfectly and the job took no longer than anticipated. The office folks were professional as well. And my house is quickly cooling in this heat wave! I would definitely recommend Charles.
Description of Work: Replace furnace and AC
Rating CategoryRating out of 5
Yes, I recommend this pro

Stephen L.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
As always, the work performed by Charles Heating & Air Conditioning was exceptional. Jayson arrived on time and performed his work quickly and professionally. We will continue to use Charles for all of our heating, air conditioning, plumbing, and electrical needs as they are great to work with and we have always found them to be fair, reasonable, and very responsive.
Description of Work: Semi-Annual Service to Furnace and Air Conditioning Units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kathleen S.
05/2020
5.0
water heater repair, driveway pavers
  + 0 more
Perfectly. My technician Brian Patton was here on time, evaluated the situation and got the job done. He was quiet, efficient, polite. No mess left. I left him alone to do his job and I now have hot running water.
Description of Work: Nee got water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Livia B.
05/2020
5.0
heating & air conditioning/hvac, driveway pavers
  + 0 more
Good. Very professional. Would recommend to anyone. Service rep Mike M. very good.
Description of Work: Tune up air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
04/2020
5.0
heating & air conditioning/hvac, driveway pavers
  + 0 more
Karl and Dave were very punctual, knowledgeable and professional. Their work was outstanding. I would definitely hire them again
Description of Work: Replace and install furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

nicole A.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
It was taken care of like family, it was prompt, they were neat and super friendly! Thank You to Dave and Karl and always, Louis!
Description of Work: I needed a whole new boiler system installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim & Carol M.
03/2020
5.0
plumbing
  + -1 more
We were very pleased with the work of Charles Heating and Air Conditioning, Plumbing and Electricial. Brian P. was able to quickly replace and install our new sump pump. Brian was professional and helpful. He answered all of our questions. Charles Heating and Air Conditioning came the same day, and the price was the same as quoted over the phone. We would recommend this company.
Description of Work: replace a sump pump that died

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne G.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
These guys are great. The professionalism, superb workmanship and attention to detail are far beyond what I thought you could find today. The equipment is excellent, the price was good and the installation was just exceptional. I would recommend these guys any time foe any project!
Description of Work: Replaced Furnace and AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Roger P.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
Replaced my furnace and air conditioner .
Description of Work: Karl and Brian did a great job. They were very professional and continued working until the job was completed. They cleaned up the area before leaving.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Sarah E.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
We found ourselves without a working furnace in February in Upstate Ny. We initially called Charles early on a Sunday morning and had a technician come right out. Unfortunately we were told it was unsafe to run our 16 year old unit and would be without heat for the day. We were provided a quote over the phone which we were really pleased with. By 7:30 the following morning, we were told that a team was already on their way to our house to replace our unit. Jim and Josh arrived on time and were very professional. These two worked ALL DAY without a break to make sure that our family had heat by the end of the day. They worked in 'not ideal' conditions (crawl space, 2 ft of snow, etc), answered all of our questions, and set our minds at ease. I am so glad we called Charles. They had come recommended by family members, and it was def the right call! We didn't realize how inefficient our old unit was until they fired up the new one. We would hands down hire them again and recommend them to friends and family. Thank you Jim and Josh!!
Description of Work: Replace Furnace, & Central Air System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin L.
01/2020
5.0
electrician, plumbing, water heater repair
  + 1 more
The original tech who responded to the call went up on our roof and checked to see what damage was done when it was ripped off. He was patient and explained our options. We decided that it would not be cost effective to replace it with a new chimney that would have to meet current codes. Our hot water heater (they had installted 16 years ago) was well past it's prime and was starting to have problems. The tech recommended a new water heater with a power vent out the side which would eliminate any roof work. He then called and was able to get us an appointment 2 hours later for a new water heater. One tech responded and got right to work and then 2 more 30 minutes later and then another about 45 minutes after the first. It was amazing to see how fast and effectively they all worked together knowing that we were hoping to get it done before dinner. At the end we found out that as each crew wrapped up a job they came to our job to help meet our timeline. We never asked for that but we were told they all watch out for each other. We've had contractors before but this team of ultimately 5 men were the best ever. They were professional, courteous, clean, accommodating, patient and generally enjoyed working together. I would highly recommend Todd, Brian, Karl, Dan, and Jim. They each had their own specialty but all worked for the same goal.
Description of Work: It started with an emergency call because our water heater vent flew off during a wind storm. It ended with a new power vent water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Melissa H.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
Visit went very well! Jayson came to do a routine Maintenance check and even though my husband was late getting home to meet him, he was friendly and very professional. He informed us of what needed updated on our furnace and fixed it on the same day.
Description of Work: Routine Maintenance

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Casonda W.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
Our installers were Karl and Jim, they answered questions, they were courteous and demonstrated the most professionalism we've seen when it comes to customer service in a long time. We've done business with them in the past and will continue to do business with them in the future. Mr. & Mrs. Williams Clay, NY
Description of Work: New furnace and central air
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,500

David B.
01/2020
5.0
heating & air conditioning/hvac
  + -1 more
I have used Charles for years. As usual the furnace inspection was thorough. The technician, Rich B., was cordial, very knowledgeable and took all the time necessary to inspect everything and answer questions I had. Setting up the appointment was fast and easy and they called about 15 minutes ahead of the technician's arrival to let me know he was on his way. I have used Charles for air conditioning as was well and their service is excellent. I have used other companies in the past and they just don't equal the cordial and professional service that I receive from Charles. I highly recommend them.
Description of Work: Annual furnace inspection

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

edward E.
12/2019
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with Charles to service my furnace and air conditioning unit. All the contractors I have dealt with have been very courteous and knowledgeable. They appear on time and call before they arrive to let you know when they will be there. They put shoe covers on even when going directly into the basement. Most recently, I had Karl, Jim and Dan as the service men. They were friendly and efficient and answered all my questions while they installed my furnace and hot water heater.
Description of Work: Install a new furnace and hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

edward E.
12/2019
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with Charles to service my furnace and air conditioning unit. All the contractors I have dealt with have been very courteous and knowledgeable. They appear on time and call before they arrive to let you know when they will be there. They put shoe covers on even when going directly into the basement. Most recently, I had Jason and Mike as the service men. They were friendly and efficient and answered all my questions while they cleaned and serviced my furnace and humidifier for the winter season. I would recommend this business and service contract to anyone in the Syracuse area.
Description of Work: I have a contract with Charles to service my furnace and air conditioning unit for the summer and winter seasons.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Tom R.
12/2019
5.0
home remodeling
  + -1 more
Both estimator and crew were prompt. Work crew (Justin and Bill) were courteous and neat. They did excellent work and the finished product actually exceeded my expectations. They communicated with me and kept me updated through the major phases. I would hire them again.
Description of Work: Bathroom Remodel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,600

Contact information

914 Old Liverpool Rd, Liverpool, NY 13088

http://www.charlesheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Asphalt Driveways,
Electrical,
Water Heaters,
Air Duct Cleaning,
Kitchen and Bath Remodeling

FAQ

Charles Heating and Air Conditioning is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Charles Heating and Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Charles Heating and Air Conditioning offers free project estimates.
No, Charles Heating and Air Conditioning does not offer eco-friendly accreditations.
Yes, Charles Heating and Air Conditioning offers a 10% senior discount.
Yes, Charles Heating and Air Conditioning offers emergency services.
Yes, Charles Heating and Air Conditioning offers warranties.
Charles Heating and Air Conditioning offers the following services: Heating & Air Conditioning, Plumbing, Electrical, Bathroom & Kitchen remodeling

Contact information

914 Old Liverpool Rd, Liverpool, NY 13088

http://www.charlesheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day