Tru-Build Homes

"1) Boiler issue: This member’s contract specifications listed an allotment for her boiler system-no specific type or style was indicated. The system was installed in conjunction with code and inspected by the code enforcement officer. The boiler is operational and works efficiently. She does not understand that her high bills are reflective of the fact that she sets the thermostat to 80 degrees. As such, her winter bill of$375 is not exorbitant given the cold climate conditions and the temperature at which she keeps her home. In the first few months of her residency, we even paid half of her bills as we wished for her a smooth adjustment to living on her own and wanted her to gain a better understanding of operating her thermostat/boiler system. 2) Septic issues: All septic issues were taken care of and all piping installed according to engineer's design. She continues to insist that we "stole topsoil"; no such thing occurred. In fact, we have offered several times to return and do some additional grading at no charge, but she has refused to return our calls. 3) Handicap accessibility/doorways: We built the home exactly according to her architect's prints. Prior to the build, we went through and explained to her that some of the dimensions would not be satisfactory to her as delineated on the prints and that we should discuss changing some things around. She insisted that we stick to the prints as she had paid a great deal of money to her architect. We will happily address the issues as she'd like them, but she will have to pay for these changes as they are quite different from the way such was originally drawn by her architect. 4) Painting issues: She was initially satisfied with the paint job and even complimented our painter upon completion. 5) Front windows: She never paid for these upgraded windows and simply expected us to replace the original windows (agreed upon in the contract) free of charge. We would happily replace the windows if she agrees to pay the upgrade charge. 6) Additional: She left $1800 on the table. She has never paid this final amount and simply told us that we had to absorb these monies ourselves as she had no more money with which to pay us. Her mortgage amount was not sufficient to cover the entire cost of the contract. This member has therefore failed to fulfill her contractual obligation to us. And has failed to pay for her new home in its entirety."