Home Depot At Home Svc

I am writing to express my total disgust and disappointment in the service I received from Home Depot for the work on my garage roof. I started searching for someone to repair my roof on HomeAdvisor I got small businesses to look at the job and they quoted anywhere from 2000 to 2500. I didn't feel comfortable and wanted someone to stand behind their work with warranties. So my experience with Home Depot started on June 1st, I had my first consultation scheduled for that day. I was not available for that meetings but my brother was. My brother met with David Douglas and gave him a quote of $6,110.90. I didn't accept the quote at that time. I contacted Home Depot once again wanting the warranty to ensure that the job will be done right well at least that was my assumption. I met with David Douglas around the end of July or very early August. What I have is that the job was created on August 4th I was told by David that the whole job will be done somewhere between 4 to 6 weeks and that I have three days to cancel also that the install would only be one day. He told me that someone would be coming within the next week to review his measurements. I was surprised someone showed up 2 Days later on August 6th. I was not home but had my sister let the person in whom I found out later was Shane. I figure 4 - 6 weeks out will be early to mid September. I heard nothing from Home Depot and New York City rainy season was coming. I finally called at this time and told customer service that I had signed a contract in early August and had a second look early August. He connected me with a person named Tanisha, I guess team leader, team coordinator. I left a message she wasn't in so we played phone tag for most of the day and finally we got in contact with each other. I told her I was concerned because I haven't heard anything from Home Depot and it's getting close to the four week time frame of installation and that no one had contacted me she told me that they just received my order on either the 23rd or 28th I cannot be absolutely sure which one but it was definitely the 23rd or the 28th. I asked how could that be seeing that I signed a contract on August 4th and a second look on August 6th . She did not give me any clear explanation as to why they received my paperwork so late. So I asked for a Monday because I'm off on Mondays. She tells me that the next available install date on a Monday would be October 15th. I asked her could it be sooner than October 15th she said no that's the next available date. I also expressed my concern about rain damage she still stuck to the date I said I would like a refund and she said I only had three days to get a refund. I thought I had no recourse so I just agreed to it. Fast forward to October 10th I have not heard anything from Home Depot to confirm the install date. I called customer service and I was connected to Tanisha again. She said ,of course, they were about to call me to confirm for the 15th and the 16th of October. I said I was told initially install would take one day by you and by sales rep. She said no that was never said. Now if I have to take a day off work I have to put in for a request and I do it as soon as possible when I find out when I need to take a day off. So I know good and well that was not said. I found it quite unprofessional of her to argue with me regarding this. Now I initially called to confirm the install date and was told one day I called again to confirm that they are coming on the install date so why would I assume that they told me 2 days. Again me being frustrated I said is there anyway I can get my money back she said no then she asked me if there's anything else you could do for me I said other than getting my money back. she said I can't do that is there anything I can do for else what do for you? This conversation went around for about 3 or 4 times I finally gave up in disgust. Now here it is Monday morning October 15th. I left my sister to accept the materials while I take my mother to the doctor. I got a call from Shane that morning telling me that they will not be able to do the install that day that Monday 15th October because it's raining. I told him I I was told that this was going to take two days and I cannot take off on Wednesday seeing things were scheduled for Monday and Tuesday. He said he only needs one day to do the install. I asked him what about the material? And told him that they told me that it would be delivered before the install. Shane told me that the material would not be delivered because it was raining and it shouldn't get wet. Then he said it all can be done in one day. I said okay. Shane call back shortly saying that the material will be delivered today Monday as scheduled. I asked what about you getting wet he said it should be okay amethyst the install will be on the 16th. I had asked him to please contact everyone to make sure that we are all on the same page. That evening I got a call from Shane's boss the project manager, I forgot his name, and tells me that they need to cancel my installation date. I said what do you mean? He says to me that because it's raining they need to reschedule me I said yeah Shane rescheduled me for tomorrow the 16th. And that Shane insured me that the 16th was the scheduled date for installation. He seemed bewildered so he I guess he contacted Shane. Got a call from Shane later on saying that everything is confirmed for Tuesday the 16th and I said is everybody on the same page he said yes. I got a very upset call from my sister telling me that she was looking out the window and she saw a forklift passed by once empty. She said she thought nothing of it because they are doing construction across the street from me. But then she saw it come back with a load coming down our block. So she went outside to investigate and saw that the guy was delivering material to us putting at the entrance to our driveway in front of the fence where there are clearly two signs that says no parking and active driveway. She said she told him he cannot leave that material there because it is an active driveway that he needs to put them inside. He initially said he couldn't do it, the forklift wouldn't fit in the driveway. Well guess what, it fit. This would not have been memorable had he not gloated about him fitting it into the driveway when he just should have done that in the first place or ring the bell or call to let us know that someone's out there to making a big delivery. The material could have been stolen. So here we are installation day and no one had told us that they needed access to electrical supply. They were finishing up and my sister informed me that there was quite a bit of material left over at least 12 sheets of the iso board and about a half a roll of the quickseam cover. She said that they were loading it into their truck. She said that there was two sheets of plywood which I remember him ordering still there not being used. My sister and I asked Shane how could they take the material that I have paid for he gave me some kind of lame explanation saying that I paid for only what what was used. And I said why is it on my bill that I pay for what was on that packing slip? Then he changed the explanations to that they order 10% over because of mistakes that could happen. And I told him that I paid for that 10% overage and I would like to keep that material since I paid for it. He told me his boss would contact me. So his boss contacted me and try to tell me the same story about the order and I said look you order two sheets of plywood what you didn't use you didn't installed and took back some sheets of on ISO board. He was surprised about the sheets of plywood not being installed. And I told him I want the materials that wasn't used because I paid for them. Did he said he'll call me back. I got a call back from Shane saying that will I'll be credited for the two sheets of plywood and two seats of the iso board but not the roll of quick seam because they can't give me that. Shane came back to be paid and for me to sign their waiver and schmooze me because of all the errors and a none professionalism. I know he just wanted to waiver signed and and I just wanted them out of my hair the whole thing was a nightmare. But it wasn't over, they left a ladder in my driveway. Shane ask if they can pick the ladder up Wednesday the next day I said fine long as you call before you come. They didn't come Wednesday they didn't come Thursday and they didn't come Friday. They ring my bell 8 in the morning on a Saturday without calling prior to them coming. Just par for the course. You say why am I writing all this what I want. I want someone to review my materials as to the size of my job and what was ordered if not I'll find a roofer who do that for me. I would like a decent discount for all the ineptness and unprofessionalism that I had to put up with. I would hope that you train your staff in dealing with customers and how to better communicate with customers and between themselves so a customer can know exactly what's going on and work with the staff. I'm hoping that you can resolve this to my satisfaction if not I would have to seek further advice.