Mastercraft Remodeling & Construction Specialists

I spoke with a person twice, and they told me someone would be calling me about the work. I never heard from them.

The prelimary conversation on the phone was very positive. I would like to use Carmine as a Contractor if he becomes available. Unfortunately, I need to have this work done ASAP.

I spoke to him on the phone and he did not do the job since he does not work in NYC. I think he is the one to call and get an estimate from. He is very professional and although I could not use him I really trusted that he knows his craft. He spoke to me and advised me what I need to know to get the right job although he had nothing to gain for himself. It is very difficult to pick the right contractor.....and I would definitely call him to get an honest evaluation of the situation.

Carmine came by house for an estimate, was on time and very professional. I called him a couple days later and he called me back right away. Although I did not use him, he stayed on phone and gave me a very detailed explanation of my options. If I decide to renovate my existing bathroom, I will use this company

I am very happy with the work done for me.

Great experience. Carmine subcontracts his stairbuilding to RC Henderson (installs unfinished stairs). Carmine is backed up with jobs through February/March 2013 at this point, but he was more than accomodating to connect me with his stairbuilder. Not only did he connect me, but he continued to contact me throughout the estimate process and has asked me to keep him informed through installation and job completion. I was hoping to have Carmine do the finishing work on the stairs, as well as the moulding on the stringers/area impacted by the stair install, but he's booked solid. That's ok, though. He connected me with a stair builder that I'm very impressed with thus far and I now have a contractor who I will contact when I look to remodel my bathrooms, kitchen, and put an extension on my house. There's no question he will be my first stop.

Tried numerous times, numerous phone calls to set an appointment with him to come over and give me an estimate. Always told me he was too busy to give me an estimate. Always told me he would call me when he had time. Waited many months to hear from him regarding getting an estimate. Never received an appointment nor received an estimate.

I contacted Mastercraft via email through Angie's List on 8/30/12. Carmine called back within an hour or two. He very politely explained that his company has too much work, that I wouldn't be able to get an estimate until December, and work couldn't commence until February 2013. It's too bad, because the company gets such high marks...

We found Carmine via Angie's List. He was one of several contractors which we contacted and interviewed for the purpose of a gut house renovation of the interior our new residence in north Nassau- a 1963 Colonial with 6 bedrooms, 2.5 baths. One of the first things that stood out with Carmine was he spent nearly 2 hours with us at the initial meeting. The first hour talking to us about what we wanted to do in the house, and then another hour by himself taking measurements. He invited us to see the home reno he was finishing in Great Neck, which we did and were impressed by, as was the owner of that home. We had a very good feeling about Carmine right from the start. He continued the process by having all his various subcontractors visit our house for thorough walk through to provide input into the quote he was preparing. When we got the quote, it was detailed and thorough, covering all jobs we had laid out. 15 or so pages of detail. Pricing was broken down by job (i.e. Plumbing $x, Electrical $y). We had competing quotes and feedback from family in the construction industry - and based on that we felt the prices Carmine charged were reasonable and reflective of the work. The results were always high quality and professionally executed, problems fixed promptly without any drama, all without cutting corners and going the extra mile. To be clear- Carmine is unlikely to be your cheapest option. But this is a classic example of "you get what you pay for. " Outstanding service and solid quality workmanship. Positive end-results were also true of Carmine's sub-contractors. They were all "pros"; licensed and insured where needed. We used quite a few of them- HVAC, Roofer, Plumber, Insulator (spray foam), Electrician, Stair rail maker, Cabinet maker, Sheetrock / Spackle, painter, and flooring guy. Most he'd worked with for years if not decades and he had good relationships with them to get things done quickly and to high quality standards. And Carmine worked hand-in-hand with them to get it each job done to his standards, and problems tackled in real-time. Carmine has his own crew of guys that cover carpentry and tile work generally, and we found their work to be meticulous and high quality. As I mentioned, Carmine is very hands-on and consistently on the job site, leading the projects and getting his hands dirty. Some examples- the orchestration required to maneuver and install a 25 foot-long, 12" x 8" steel I-beam in our living room ceiling. He also worked smoothly with our architect to understand exact specifications to ensure we pass bldg dept home inspections with flying colors (which we always did, without fail). As far as tiles, Carmine himself spent hours in our bathtub laying subway tile, meticulously aligned with laser levels. Really outstanding attention to detail and results as you can see pictured. He suggested using epoxy grout, which is the "best" you can do thanks to its ability to resist stain and durability, but is notoriously difficult to work with. Throughout the project he routinely sticks his neck out like this, tells you "its what I'd do in my own house", and delivers a premium job. Another example- after we had tiled, we realized a medicine cabinet opening inset in the wall was set 5 inches too low. Rather than trying to convince us to live with it, he insisted on going ahead and fixing it (reframing and re-tiling that section) without charging us for it. He said it wouldn't look right. Impressive again. In general, we can't say enough good things about Carmine. Integrity, honesty, incredibly patient and easy to work with, and if that weren't enough he's more accessible than I can really describe. Always returns calls, emails, texts usually within hours, day or night, even weekends. I just cross my fingers he's available when we're ready to the outside of our house in a year or two, but I would not be surprised if we need to get in line. He's that good. Surviving a 9-month long gut renovation is a challenging process to say the least and having Carmine in charge has made all the difference. He is a true gem and we consider ourselves lucky to have found him.

I found Mastercraft on Angies list and it was the best decision I ever made to use this company. Prior to hiring Mastercraft, there had been another contractor that had caused quite a lot of issues in my master bath room. Mastercraft has had to gut all the work that was previously done and start from scratch. We decided that the work would be performed in two phases. The first phase has been completed and I am very satisfied with the work that has been performed. I would recommend this company to anyone. The work men and especially Carmine are a pleasure to work with.

In the spring of 2010 Carmine gave us an estimate for the renovation of a small bathroom. His estimate was slightly higher than that of another contractor. We ignored items Carmine itemized, like leveling the floor and ceiling, getting walls plumb, etc. We assumed that those were self-understood and selected the other contractor due to his lower estimate and his membership to BBB, NARI, and NKBA. Big mistake! We ended up with many issues, some related exactly to the items Carmine listed (like horrible tile work), and, even worse, with a couple of leaks that contractor refused to even check on. This expensive lesson made us appreciate the value of a thorough estimate listing up in front issues that could be expected and, where possible, price associated. Therefore in November 2010 we asked Carmine to provide us with an estimate for the master bathroom renovation. Carmine impressed us again with his thoroughness: he studied the plans with great care, realized that some sizes did not add up and had an associate check all measurements from the plans. He found the mistake and therefore the plan was corrected. We decided to hire Carmine for the master bathroom project. At the time he was working on a whole house remodeling project, but he expected to finish it in 1-2 months. However the home owner kept adding new items to the scope of that project and Carmine was not available to start our project until June 2011. (During that time we kept in touch and, though we were disappointed about the delay, Carmine made sure that we understood that when he started a job he finished it to the home owner satisfaction, no matter how long it took.) Before the work started Carmine met with us to discuss & nail down all details; e.g. when he heard that waterproofing was a major concern he proposed solutions and their additional price. The work on our master bathroom project was an example of how a perfect home renovation project should be run. Carmine took care of every detail (from materials to the sub schedules to days he spent setting the ceramic tiles veins patterns to make it look like marble). He checked with us before making any decision and made cut-outs from cardboard to help us visualize the result. The bathroom came out beautiful and it made us trust Carmine with more work we wanted done: we decided to remodel all house interior. We also wanted some repairs done to the exterior, which turned into a whole house siding and painting job. The project was completed in early March 2012. During this time Carmine was as thorough as in the first day and he did not consider any minor detail as less important than major work items. He juggled jobs based on craftsmen schedules, such that the project went on at all times. His main concern was for us to be happy with the results and he worked with us to insure that. We were so happy with the result that we already discussed our next project, the kitchen renovation, in the near future.

Dave and Joe came to see and quote the job, scheduled it promptly at a convenient time for me, and then came to complete it timely. I was concerned about some of the environmental issues associated with the disposal of some of the materials and Dave made the extra effort to make sure he could dispose of these items in a responsible manner. They were professional and the work was thorough, neat and without incident. I woiuld definitely call upon them again for this and other work to be done around my home.

During a major storm, part of the roof blew off and water ran through the house, damaging plaster walls and ceilings in the living room, dining room, and part of the kitchen, as well as destroying a finished room in the basement. The house is occupied by my elderly mother, who remained there during the reconstruction. I live out of town and had to oversee the reconstruction project from 300 miles away. Frankly, I could not have done it had it not been for Mastercraft Remodeling and Construction. Initially, I had difficulty finding a responsive contractor through friends, and as a result, turned to Angie's List. After viewing the ratings, I contacted Mastercraft and received an immediate response from Carmine DeCicco, Mastercraft's owner. I cannot speak highly enough of the service they provided. They were thoroughly professional, reliable, and responsive. In addition, their pricing was reasonable and the quality of the work was outstanding. Carmine went out of his way to keep me informed of the progress made each day, and of the decisions that needed to be made -- even emailing me photos. Although I was miles away, I was never out of touch with the project and my Mom was able to remain in the house safely because of the careful planning and execution of the work. Carmine is a consummate professional: detail oriented, knowledgable, and completely trustworthy. His experience and personal oversight of the project made all the difference. Mastercraft is simply the best and I would highly recommend them to anyone.

My husband and I were trying to get an estimate for a basement remodel and bathroom remodel. We were so excited to have Carmine come based on the fabulous reviews on here - I really planned to hire him so long as the price wasn't incredibly out of whack. When we met Carmine we were very impressed. He said he would get us the estimate within two weeks. Then we never heard anything - no estimate, nothing! I thought long and hard before posting this, since I didn't actually receive any services and I did think Carmine was very nice and knowledgeable - but, I don't believe it is the customers job to call up begging for an estimate or reminding someone to provide it. If someone is swamped and has no time for the job (though I have no idea if this is why), then just say so.

After extensively researching potential contractors to take on a huge project - the complete renovation of my parent's home, I settled on Carmine. His honesty, professionalism and attention to detail sold me, and the results have only exceeded my expectations. As my parents are older, I needed someone who would treat the project as if they were working on their own home, and Carmine has done exactly that. He is a true advocate for his clients, and I feel as if I have a close relative working on the project. He is also easily available and always very helpful, both of which are important characterics to me given my parents age and the fact that I cannot always be around to help them. I feel as if Carmine is a part of our family. Look no further if you are looking for a highly professional, capable, reliable and honest contractor to provide the full range of builiding service on your home. When I purchase my own home, Carmine is the first person and only I will call.

I am from out of state and had a short time to assess and address a problem at my father's house, which is for sale. I called Mastercraft because of references on Angie's List, and I was incredibly pleased. From the first promptly returned phone call Carmine DeCicco was responsive, punctual, knowledgeable, professional and incredibly generous with his time and recommendations. What looked like a complete front door/screen door replacement to me was solved by professionally done repairs made on the first call. This was the perfect service experience and my problem was solved in a most economical way.

I called Carmine as I read the good reviews on Angie's List. His service is above and beyond. He returns your call as soon as he can, which was almost always 2-3 hours after I left a message for him. He calls you frequently to update you with what he plans to do to acoomplish what I wanted, what factor might delay a particular process, & what kind of progress he is making on the task. I lived away from the house he was working on, but I was not worried at all. All I had to do was to talk to him, trust him with my house key, show up at the house when he wanted me to choose the color of the floor, and in the end to meet him for the final payment. Other than redoing the floor, I asked him if he can do a couple of other minor changes, such as removing the soap/shampoo dispenser off the wall of the shower room, but he was only glad to help you. His explanation was always detailed. He works with people whom he trusts, the people I met when I showed up at the house to choose the floor color, were also courteous to me. My whole experience this time was very smooth, professional, and pleasant. I will definitely call Carmine in the future for any remodeling work.

This is the second time Mastercraft has worked in my home. (They remodeled a kitchen for me last year). Carmine is professional, communicative, careful and I wouldn't have anyone else do any construction in my home.

As usual with Carmine things were clearly explained and there was attention to detail. Carmine is very helpful in answering questions. Assume "A" is BEST !

From beginning to end, Carmine's communication was excellent. I never felt as if I was being given a sales pitch. He gave us potential caveats up front so we could make an educated decision. His estimate was broken down into minute detail and very understandable for the layperson. That said, his estimate was beyond our budget. I don't doubt that he's worth it, especially seeing his ratings on Angie's List, but cost is an issue with us and he was 40% more than the median estimate of the 4 we got. If money was less of an object for us, I'm sure Carmine would be an excellent choice.

We still talk about them, they were 10am to 6pm every day. They do not take on any other job, they only focus on your home. They are a bit pricy but the quality of work you get is worth it. They would wait for my husband to give him a full run down of what he did and came in on a day off when the concrete was being poured. He also calls and asks about my husband's mother, who was sick at the time, and will send flowers. I would say to definitely wait for him, it is worth the wait. He does not just do the job and walk away, he keeps in touch.

The overall project went better than I expected due to Carmine's attention to detail. We were always in direct contact and kept notes on any small or large items that required answers, requests or reminders. This was a great point with working with Master Craft. Much of my expectations were exceeded and my husband was very happy with the attention to detail and especially in how Carmine and his team addressed cleanliness standards and organized work areas within my home and the garage while the project was in progress. I wish I could upload images that would support the final completed project in order to see how beautiful everything turned out. I even found that designer kitchens did not compare. What I can say is that -Carmine and his team were at the site when it was required, always on time, dedicated to the time line for kitchen completion and paid great attentive to our home with great respect from ripe out to final finishing touches. Today I have a great relationship with Carmine and my husband has already referred Master Craft to several of his clients. I know that in the future several of my projects will go to Master Craft and I thank them for my gourmet kitchen, beautiful home entry and now organized laundry room/mud room.

Mastercraft - Carmine and crew - was a delight to work with during the original remodeling, and during the follow-up. 2 years after the upstairs deck railing was installed, the bases developed cracks and the railing itself became wobbly. When I contacted Carmine he responded right away and soon thereafter sent one of his crew, Dave, to bolster and support the railing bases to make them sturdy again. Dave was here for several hours to complete the job, and while he was here also analyzed and fixed some of the difficulties we were having with the front storm door, which Carmine had also installed. Both problems seem to be related to the fact that we live a block away from the beach, and high, gusty winds and salty air can wreak havoc on houses. Carmine did not charge me one cent for Dave's repair work here, even though I asked him to send me a bill (after all, it's not Carmine's fault that we live by the beach!) We have planned to redo the downstairs bathroom next spring, and I am hiring Carmine to do this job. He really is wonderful.

My wife and I moved yesterday and had a baby the week before but I felt it was important in the midst of the chaos and unpacking to state what a great experience it was having Carmine/Mastercraft do work on our house. Carmine was always punctual and does fantastic work. Unfortunately, between the contactors that we had met with previously and the horror stories we had heard about problems people had with various contractors, we were very leery as to what kind of experience we might have. However, Carmine really changed our opinion and showed us that Carmine and Mastercraft are the exception to the rule. Carmine not only does quality work, but he works on every job himself with his workers. The molding/drywall looks great, the door that he installed looks and works great and the tile/patch up he did in the hallway not only looks so much better than before but he even saved us the brick that he removed because it was in good condition and we could use it in other areas of the house if we wanted to one day (they no longer make this brick). We'd be lying if we said we would CONSIDER Carmine again....because we won't just consider him-we will definitely use him again. Thanks Carmine!

Carmine from MasterCraft referred a roofer to me. The roofer was easy to deal with, quality work, and nice helpers.