Quote was provided in writing with what they were expected to do. One reason we decided on Five Star, was because they carried a product that we liked for the quality and color/design. When we signed the contract and provided a 75% down payment, we verbally agreed upon a installation date. 18 hours before the installation date agreed upon (not in writing) we were called and told we would have to wait until next weekend after we had gotten everything ready for the installation. Not sure what the issue was, but we had to wait another week. Not very professional.