Wagner Mechanical, Inc.

The team was professional and courteous. They did an excellent job.

We have never experienced such professionalism and kindness from a company, (in the 40 years we've been In Albuq.) as we did from WAGNER MECHANICAL. The team that worked so diligently to install our A/C was friendly and knowledgeable, and they Did a great job. They cleaned everything up when they were done And we couldn't be happier! Blake Story supervised the team, and made sure everything worked correctly. We appreciated the proficient job he did, as well as his friendliness and expertise. We will happily recommend all their Good work to everyone.

Professional, legit experienced business.They have been around for awhile.Cheaper than TLC

Job started off rocky but after some communication everything was resolved. This company cared enough to send two of there top supervisors to oversee my project until it was complete and I was happy. Thank you Wagner Mechanical, Inc. for making right.

Appointment that day of call. Arrived promptly. Friendly, knowledgeable, swift clearing of drain.

Appointment that day of call. Arrived promptly. Friendly, knowledgeable, swift clearing of drain.

Everyone that worked on this 2 unit combination ac/furnace replacement was great, from Sales onward. Phillip and Joey did most of the install: very knowledgeable, professional, and personable. The explained everything and answered all questions fully and knowledgeably. The crane guys were impressive; positioning the huge crane in a difficult area and moving the 4 units ( two old and two new) precisely. The electrician worked quickly and efficiently. We would definitely hire this entire crew again.

Anthony was great, fast and efficient. Wagner did a great job!!!

The technician, Andres Villanueva, was knowledgeable and performed the required work as requested in a timely manner. This work was on short notice and the company was able to provide an individual within one day who was able to address our issues on two older R-22 air conditioning units. In the future I will definitely call Wagner for all my air conditioning and heating need.

The tech was knowledgeable and had a solution for the problem. I would use this company again

I purchased a complete HVAC system. The installation was yesterday (8/28). I opened the door to a group of young men at the designated time of arrival. Each had a specific part in the installation. All were polite and knowledgeable and kept me informed as to what was going on. So far everything is working splendidly. This is the first time in my 20+ years of living here that the AC keeps the whole house at the temperature set on the thermostat. Although it's only been one day, I look forward to many years of comfort with my new system.

Dennise Elliott wad amazing very professional. Knowledgeable and friendly. Explained everything to me. I highly recommend him . Was a pleasure working with him

So originally I posted 5 stars. The reason I changed it to 1 star is because my AC was not turning on and it was super hot in my house. I called they told me diagnostic is 89.95 which would cover an hours worth of the technicians time and if they could find what was wrong within that time frame that is all that would be charged. The technician found the problem within 30 min of being at the house said it was 1 part and that he recommends installing something so it does not draw so much electricity from the home. He was here a total of 1 hour and 20 minutes after parts were installed. They charged me almost 700.00 dollars which seemed excessive to me. So I started calling around so on Amazon the parts by part number and name were 85.00 even calling other companies around they charged 140.00 for both parts which I am fine with because a company needs to make money. So we are at worst case 229.95 for parts and the one hour diagnostic so tell me how the other 20 min was 470.00? This is price gouging and double dipping considering the system was already disassembled (3 screws) and the parts were in the EXACT same area! I was charged HOURS to do the job that took 1 hour and 20 min to top this situation off I called the very same day to speak with a supervisor as I thought this was wrong. He called me back same day on Monday at around 1 pm, he claimed he was driving around and would need to get back to the office to look into the account and he would call me the same day around 4pm. No call, I called Tuesday, he was in the field and he would call me a little later. No call, called Wednesday, same excuse, Thursday, same excuse, Friday. He is off and would call me Monday of this upcoming week 08.28.23 do NOT trust this company, price gouging and then when you call them to see if they can justify the price they do not. Oh and to top it off, my AC is still not working, worked for a few days and has stopped working and guess what 700.00 and still does not work Ryan the supervisor is supposed to call and nothing.

They responded the day I called, the technician Nathan was polite and professional and addressed everything we needed done!

Outstanding job, service and response Very profesional

Dylan is amazing! He was polite, professional and knowledgeable in regards to the necessary repairs. Thank you, Dylan, for going above and beyond!

Technician was friendly and professional. Explained what was wrong and how it could be fixed.

Daniel, Kelsy, Jesus, on call Tech, and Chris were professional and excellent in their fields of expertise. They had a little hiccup on our unit but was able to resolve it with persistence and friendliness. We would Definity recommend Wagner to our family and friends! I am looking forward to our friendship with the warranty service package. Thank You for your professionalism and expertise! ! David and Ann Martinez - Rio Rancho

Excellent work and customer service

They installed the unit july 24 2020. I call when I need service. I was completely satisfied with service And the person who did the servicing.

Very professional and arrived on time

Very prompt and professional

Nathan & Gabe were prompt, courteous, professional, and did top-quality work. The only suggestion I would make is for Wagner Mechanical to offer a larger selection of water heaters, especially Energy Star units with lower projected annual electricity costs to heat the water. Such Energy Star electric water heaters are available, providing the customer with lower monthly electricity bills.

Jesus was very knowledgeable and able to answer my questions.

Poor communication and professionalism. I tried over 2 months of calling and emailing to try and figure out what kind of work was done to my AC unit. I could not get any answers from them. Every time I called the office, no body knew what was going on with my work order. I had to explain my situation/story multiple times. It is unfortunate, all of this could have been simple, but instead it was very difficult.