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Paul Davis Restoration of New Mexico, Inc
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Carpentry Framing - Install,
About us
Paul Davis Restoration of New Mexico, Inc. is a GB98 Licensed Contractor #55841, and IICRC Certified Firm #76541 that has demonstrated its ability to perform emergency mitigation work for the Albuquerque community and surrounding areas by responding to multiple emergencies of commercial and residential properties each year, 24 hours a day. We are dedicated to providing best-in-class service to property owners and managers. Our services include water damage, fire restoration, structure stabilization, environmental, construction, debris removal, and disposal, containment of water, water extraction, dehumidification, structural drying, application of anti-microbial agents, biohazard clean-up and decontamination, document recovery, restoration of electrical and plumbing infrastructure, emergency structural support, board up, mold remediation, any other natural or manmade disasters, and more.
Business highlights
34 years of experience
Services we offer
Biohazard Clean Up, Contents Cleaning, Fire and Smoke Damage Clean Up and Repair Restoration Services, HVAC System Cleaning, Mold Remediation, Sewage Clean Up, Specialty Cleaning, Trauma/Crime Scene Clean Up, Water Damage Extraction Clean Up and Drying, and Storage.
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 14% | ||
| 8% | ||
| 3% | ||
| 0% |
Showing 1-25 of 37 reviews
Mel S.
Apr 2017
Excellent all around! Staff was friendly and professional.
J. D.
Jun 2016
Terry at Paul Davis was the best guy for the job. We had discussed the problem with another company and they didn't hold a candle to Terry's professionalism and desire to have our satisfaction with the job.
A slow leak from our dishwasher, located in the kitchen island with a sink, caused damage to the island drywall, cabinetry and framework. Terry gave us a quote that was within our budget and the estimate of the insurance company. The process went as scheduled, was finished on time and on budget. There were a couple of glitches that were fixed immediately and without any problem. We'd be happy to recommend them for any kitchen job!
A slow leak from our dishwasher, located in the kitchen island with a sink, caused damage to the island drywall, cabinetry and framework. Terry gave us a quote that was within our budget and the estimate of the insurance company. The process went as scheduled, was finished on time and on budget. There were a couple of glitches that were fixed immediately and without any problem. We'd be happy to recommend them for any kitchen job!
Homeowner
May 2016
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Homeowner
May 2016
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Homeowner
May 2016
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Lynne X.
Nov 2015
Very satisfied with their work. The pipe burst in the early morning hours (of course), and Paul Davis was on site within a few hours of calling them. They pulled up the carpet, detached the affected baseboards, and left several industrial dehumidifiers to dry out the room over a few days. We decided to hire them for the second phase too (recarpeting, repainting, etc.). Their contractors showed up on time and were efficient in their work. I appreciated their giving us options for minimizing cost, such as having us move our stuff out of the room versus having them do it. Cost was $1500-2000 for the drying out, and about $4000 for the restoration which included the cost of new carpet/pad.
Wayne R.
Oct 2015
The service was excellent. They did an amazing job.
John S.
Sep 2015
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Roger H.
May 2015
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Walter W.
Jan 2015
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Response from Paul Davis Restoration of New Mexico, Inc
"Thank you the A rating! We’ve shared it with the whole team!"
Todd H.
Jan 2015
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Response from Paul Davis Restoration of New Mexico, Inc
"We are sorry and regret the errors. But most of all, we are sorry… for the overall impression our company has left upon you."
Carl R.
Jan 2015
They're a good company. I was out of town at the time and had someone give them the key. They came in here on the honor system. I was pretty happy about everything they did. There were a couple of things I didn't like, but they're not large enough to cause a ruckus over. They were near perfect, which is pretty good. The Paul Davis Company is honest. They give you a square deal. It doesn't always fit the insurance grid. My insurance guy was here for an entire morning, measuring and going over every inch of the damage. They came up with a pretty good number, but it was shy of Paul Davis's number. But it wasn't horrendously different, Paul Davis's was just a little bit higher. It was pretty amazing. Everything is back together again. There's new baseboard, which I like. There was mildew on the old baseboard. There's nothing ugly about the job. It was good.
Response from Paul Davis Restoration of New Mexico, Inc
"Thank you for being thorough in your comments. We value the trust you have in your associate, Gary Holmes, and his tradesman to be in your home and get the job done while you were away. Be sure to Call Paul if you have any questions. The work provided is covered by our one-year warranty. Thanks again!"
Scheryl C.
Dec 2014
This company was chosen by my insurance company to replace flooring & repair damage to my garage from an air conditioning leak. The response was quick. I apologize that this is being written over a year later, so I've forgotten some of the names. I believe it was JD that came out initially. He and another person used a meter to try to determine where the leak was coming from. They determined it was in the garage as well, but it was I who bothered to move a filter that was leaning against the unit. THAT'S when it was discovered that the leak was coming from the a/c. Anyway, they tore up the flooring & the damaged wall & set up the blowers to dry everything out. The problems really began when it was time to select & buy the replacement flooring. I got the call telling me how much I could spend. I picked out the flooring I wanted (Lumber Liquidators also LIED about how much they had available, but that's a completely separate issue). I notified Terry Gates of the flooring I picked out. I was getting different information on estimates and such, and wanted to get it all pinned down. I felt like some of the numbers were incorrect. The response I got from Terry was "I'm already losing money on this deal". He made all the calculations for how much flooring would be required. He picked up what Lumber Liquidators actually had in their store, and said he was worried it wouldn't be enough. The guys got to work & the closer they got to finishing, the more they were telling me there might not be enough. LUCKILY, there was.
They did not even out the foundation prior to applying the flooring. There are areas where the floor is sinking. I've got a piece of furniture up against the wall (one which they messed up when moving it), and there is a large gap between the flooring and the baseboard because of the weight. They used CHEAP glue, and I've got boards coming loose. ALL of the T molding is loose.
It's a beautiful floor, and if they had done it right, I'd be really happy with it. Now I'm going to have to call the insurance company to see if anything can be done about it. THIS company will not be allowed to step foot in here again, so hopefully, the insurance company will let me choose someone else.
Terry Gates is rude, unprofessional, and condescending.
I will say the garage work turned out VERY well. That does remind me of something else, though. They installed the baseboards in the living room before the paint was dry, so there is also white paint on my new floor.
They did not even out the foundation prior to applying the flooring. There are areas where the floor is sinking. I've got a piece of furniture up against the wall (one which they messed up when moving it), and there is a large gap between the flooring and the baseboard because of the weight. They used CHEAP glue, and I've got boards coming loose. ALL of the T molding is loose.
It's a beautiful floor, and if they had done it right, I'd be really happy with it. Now I'm going to have to call the insurance company to see if anything can be done about it. THIS company will not be allowed to step foot in here again, so hopefully, the insurance company will let me choose someone else.
Terry Gates is rude, unprofessional, and condescending.
I will say the garage work turned out VERY well. That does remind me of something else, though. They installed the baseboards in the living room before the paint was dry, so there is also white paint on my new floor.
Response from Paul Davis Restoration of New Mexico, Inc
"We are very sorry to hear your experience with us was unpleasant. We strive to be as helpful and understanding as possible. We read every review and take each comment into account. We take your input very seriously, and if there is anything at all we can do to help remedy the situation, please don’t hesitate to contact us at (505) 884-5583. Ask for Kristi. We understand that experiencing a loss in your home is both stressful and frustrating. We do our best to restore homes to the best they can be and help the homeowners along the way. We are often limited by the scope of insurance coverage. Home restoration is a complicated project with lots of moving parts, and sometimes when one piece of the puzzle doesn’t fit as easily as it should, it can impact the entire experience negatively. We take pride in our excellent record of customer service, scoring an average 10 out of 10 on independently solicited reviews and maintaining an A+ Better Business Bureau rating since 1991. Please visit our website at www.pdalbuquerque.com to see more customer input from independent reviews."
Lucy B.
Jul 2014
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Response from Paul Davis Restoration of New Mexico, Inc
"Thank you for your honest review. A quick response is crucial to prevent further damage when dealing with a flood. We’re glad to hear we were able to provide excellent flood damage response. We are sorry to hear you felt the repairs took longer than necessary. We take customer input very seriously. The Associate overseeing your claim has read your review and is making changes so this won’t happen again. Glad you’re home is clean, dry, and livable once again."
Ed V.
Jun 2014
Amazing!
I've worked with contractors for 40 years and these guys were some of the best. Courteous, professional, on time, in time and done well.
Found the damage on Sunday, they were out Monday morning and finished by Thursday in time to have the bedroom back for arriving house guests on Thursday evening. 5 different techs, different expert for each aspect of the repair and they were ALL polite, efficient and professional in appearance as well as performance.
I'd use them again without hesitation. Thanks Paul Davis guys!
Barbara A.
Jun 2014
The first day they came out was on the 28th of May to do some painting on the house and they came and did water damage mitigation on the 19th of May. I paid $130 for the painting and the water damage was covered by insurance. They seemed to be concerned.
Christopher R.
Apr 2014
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Response from Paul Davis Restoration of New Mexico, Inc
"Wow! Thank you very much. John Dooley, aka JD, our Mitigation Associate, says you were really a pleasure to work for. A good customer and thanks you once again for hiring Paul Davis Restoration. Israel Jaramaillo, Senior Technician (Journeyman Water Restorer) also expressed gratitude, along with restoration Associate Ken Michel, who put your home back together. Understand it was upstairs, downstairs—oh water floods, they're never any fun. Remember, you can always call us for any questions. The Associates of Paul Davis relish giving out suggestions and estimating is free, too. From crisis to calm, Call Paul! :)"
Diane D.
Apr 2014
Reliable, on time, no cost over runs. Price was what was estimated. No drama.
Response from Paul Davis Restoration of New Mexico, Inc
""Was a true pleasure to find a customer that recognized the quality craftsmanship of the people PDR" says Associate Ken Michel. Tradesmen, Ken Crooks and Kenny Michel, also chimed in how pleasing of a job it was—in and out of her way. The estimate proved accurate with no stone left unturned, too. No additional monies were ever needed. Thank you for calling Paul Davis Restoration to complete your repair needs. Best of luck in your job in Seattle."
Anna W.
Apr 2014
Paul Davis Restoration was sent out by our insurance company to do the emergency board-up after a vehicle hit our house and put a sizable hole in our master bedroom. Their professionalism and attention to detail in that phase lead us to tell the insurance company we wanted Paul Davis to do the repair as well.
After all the insurance business was taken care of, the bulk of the reconstruction work only took a couple of days. The repair was expertly done and from the inside of the house, you cannot tell where the damage was. We are still waiting for the final repair work on the outside, but that's more about stucco curing time than their schedule. I expect that work to be quality as well.
We are so happy with their services that we want them to give us an estimate and consultation when we're ready to remodel our kitchen and bathroom.
After all the insurance business was taken care of, the bulk of the reconstruction work only took a couple of days. The repair was expertly done and from the inside of the house, you cannot tell where the damage was. We are still waiting for the final repair work on the outside, but that's more about stucco curing time than their schedule. I expect that work to be quality as well.
We are so happy with their services that we want them to give us an estimate and consultation when we're ready to remodel our kitchen and bathroom.
Response from Paul Davis Restoration of New Mexico, Inc
"Thanks for Calling Paul! Associate Adam Nimz says, "we love a challenge and was more than happy to do the work. We're sorry this happened in the first place. Glad we met our customer service promise." Along with Adam, Robert Palacio and James Retter were also happy to "swing a hammer." :) Thank you for the kind remarks. We hope you do Call Paul for an estimate on a future remodel. Nothing better than having trustworthy gentlemen who proved their work ethics back into your home. We appreciate you."
Bill R.
Mar 2014
Job was delayed until Feb until I could figure out proximity of leak but other then that the work would have been completed much sooner. I would definitely recommend and use Paul Davis Restoration for any of my future projects!
Response from Paul Davis Restoration of New Mexico, Inc
""Thank you for the kind words. Happy customers is what we strive for!" says Senior Associate Terry Gates. "Both Mr. and Mrs. were a pleasure to work with." Albert Lucero and David Palacio, tradesmen, also expressed their gratitude. Remember, feel comfortable calling Terry with questions, even if it's not related to the work performed. It's nice to turn to someone who understands—especially when they've been inside your home. Thank you again!"
Diane V.
Feb 2014
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Response from Paul Davis Restoration of New Mexico, Inc
"[removed member name] thank you very much for your review. Harold shared he enjoyed working for you. Adam Nimz, your Associate, is grateful and said, "she's the ideal customer." Please feel comfortable calling Adam with questions, even it's not related to the work performed. With property damages, it's nice to be able to turn to someone who understands—especially when they've been inside your home."
Mary C.
Nov 2013
After 4 estimates from contractors recommended by our Insurance Co., we tried "word of mouth" and connected with PDR. The other 4 contractors were unprofessional, unreliable and promise-you-anything-to-get-the-job types. PDR was none of these! All bids ranged from $6,000 to $35,000. PDR was neither the lowest nor the highest, but we felt fairly priced. We dealt with Gary Holmes, associate contractor with PDR. Gary epitomized good business practices: thorough, knowledgeable, courteous and responsive. He suggested many solutions to restoration challenges that were both practical and good looking. He kept us informed and visited the work site on a daily basis as needed. Communication on the project in general and specifically was outstanding. PDR's work crew was also exceptionally good (Robert Garcia and many others). Gary and Robert were anxious to please any reasonable request.
Our only criticism was PDR's contract was "boiler plate"/"one size fits all" and not consumer friendly. After negotiating mutually agreeable terms, we felt comfortable moving forward. Gary and PDR addressed our contractual needs --- something important to us since we had experienced trouble in the past with another contractor.
We would definitely seek our first bid from PDR for our future projects, requesting Gary Holmes as our contractor again.
Our only criticism was PDR's contract was "boiler plate"/"one size fits all" and not consumer friendly. After negotiating mutually agreeable terms, we felt comfortable moving forward. Gary and PDR addressed our contractual needs --- something important to us since we had experienced trouble in the past with another contractor.
We would definitely seek our first bid from PDR for our future projects, requesting Gary Holmes as our contractor again.
Response from Paul Davis Restoration of New Mexico, Inc
""What a nice statement," says a very humbled Associate, Gary Holmes. Thank you for your review. The gang at Paul Davis Restoration appreciates your time and hope you feel comfortable Calling Paul—or Gary—with questions, even if it's not related to the work performed."
Diana G.
Sep 2013
Fast response to remediate soaking wet areas. Very accommodating to work with my schedule to complete the restoration work. All employees were extremely professional and prompt in arriving at the time they were scheduled for. Did a very good job.
Response from Paul Davis Restoration of New Mexico, Inc
"WOW! When a customer points out each promise we try to uphold to, it makes us smile knowing we performed well. Thank you for trusting Terry Gates, your Associate, and Albert Lucero into your home. Please feel comfortable calling Terry with any questions—even if it's not related to the work performed. Pleasure to be of service to you. Thank you once again."
LINDA W.
Sep 2013
All around a very professional job. Gary (the foreman) kept me posted throughout the project. i received a call each morning from Isaac (the worker) letting me know he was on his way. They took care to protect my furniture, etc and cleaned up every night before they left - very courteous. I would highly recommend them and will use them again.
Response from Paul Davis Restoration of New Mexico, Inc
"Thank YOU so very much! Our Associates felt YOU were wonderful to work for, too. Glad the mitigation and repairs worked out well... especially before the cold season arrives. It might be a chilly winter. Thank you for hiring us and have a safe 2013 year."
Nancy Y.
Aug 2013
Paul Davis was very helpful, professional, responsive, and knowledgeable throughout the whole three week process.
Response from Paul Davis Restoration of New Mexico, Inc
"Thank you for the kind rating. Ken and JD appreciated being able to provide mitigation and restoration services for you. (Thank you also for the review and letting others know, too. We hope you NEVER experience damage again, however please feel comfortable calling us with questions. The men of Paul Davis of ABQ truly like to help folks out. They know so MUCH!"
Licensing
State Contractor License Requirements
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FAQ
Paul Davis Restoration of New Mexico, Inc is currently rated 4.6 overall out of 5.
No, Paul Davis Restoration of New Mexico, Inc does not offer free project estimates.
No, Paul Davis Restoration of New Mexico, Inc does not offer eco-friendly accreditations.
No, Paul Davis Restoration of New Mexico, Inc does not offer a senior discount.
No, Paul Davis Restoration of New Mexico, Inc does not offer emergency services.
No, Paul Davis Restoration of New Mexico, Inc does not offer warranties.