Overall Services Inc DBA Wayne's Automotive

I've had been having trouble finding a reliable mechanic for over 8 months, knowing that I had at least one engine oil leak, how bad I had no clue, but then I started to lose a quart of oil every week, so I knew something was wrong. I knew there was quite a bit wrong with my high mileage 2001 Pontiac Grand Am, but one step at a time with priorities. I love my car and have had it for 15 years now and don't plan for it to slow down any time soon. I somehow came across their name under Overall Services Inc. in the North Valley of Albuquerque. One of the mechanics thought I was looking for a different shop down the road when I mentioned their name, because apparently he only knew it as Wayne's Automotive Inc. I somehow came across their page with their number, probably using google, saw that they had good ratings and gave them a call. Lisa answered the phone and she was delightful to talk to. She actually listened to what you were concerned about instead of the million other things she could have done, but she didn't. We talked, set up an appointment for Friday at 8:30 in the morning. When I met Lisa, the first thing I thought from not listening to her, but watching her actions. You could tell she was a busy person. Nonetheless, she treated me with the upmost respect and courtesy AND she actually listened to everything I had to say. I gave her a sheet of paper listing all the concerns that I had with my car and the parts that I had bought prior to showing up to their shop. She made copies of the sheet right away and gave it to the mechanics. The mechanics looked it over. They started to work on my car on Monday morning. It took them one day to make an estimate and I brought it back the next day, Tuesday. The car ended up having 3 oil leaks and not only did they install my oil pan gasket that I brought, they did a complete oil change with the oil filter, oil drain plug, and 5 quarts of high mileage oil that I had bought. They added the Prolong engine treatment into my engine crankcase like I asked. They installed a new thermostat that I had. Put back on a plastic "Engine under cover" shield with two bolts. Figured the manufacturer put it there for a reason. They flushed my radiator with Dex coolant that I provided. With all that said, they did not charge me a Single PENNY for any of the parts that I brought and listened to my concerns and did exactly as I asked. Which should always be the case, but unfortunately these days it's hard to find. The only unexpected charges were the timing cover gasket set and extra labor hours for the oil leaks. But you want quality repair right? Well you got to pay for that specialty. Not only did they do everything I asked from oil leaks, engine treatment, new thermostat, plastic shield part, they went above and beyond. Let me explain why. For one, I had an air filter in the trunk of my car, I was going to replace it sooner than later. Only takes 4 minutes. But they put it in for me with no charge. Not only did they replace my air filter. The day before I had to bring the car back to the shop, I accidently broke my driver's side mirror, which was actually just replaced like 2-3 months ago because my sister smashed my original one with a truck door. I had no expectations of them fixing it. I figured me and my dad could smash it out with a drill and a few bolts and nuts. Nope not needed. It was done, again, with no charge. My mirror was fixed! Expect some time for your vehicle to get settled into the shop and diagnosed or looked at and then for them to finally start working on your car. My intuition tells me that they are not trying to blow anyone off, if they ever give off that vibe, they are FOR 1. A very Busy Shop and it does take some time for them to figure out what's going on exactly. They don't want to give you bad information, so you have to wait longer. Lisa also goes out of her way to call multiple places trying to find the lowest price on parts you don't provide yourself. For instance, an issue that you weren't aware of and needs to be addressed. AND 2. Since they are a very busy shop, that most likely means they are good at what they do and get a lot of business, so if you want that same treatment, you have to wait in line, and Pay Mechanics for their specialty. A lot of places get a bad reputation because their mechanics get accused of lying and cheating people out of money for problems that don't exist in their vehicle. And that may be the case in some places, but this place isn't one of those places. They actually tell you what's wrong with your car and again listen to what you have to say as well. I'm pretty sure I had a headlight out too and they are both working now. My blinkers are working and they weren't functioning. I definitely recommend this place for anyone trying to find an upright, honest mechanic. I knew going into this problem that it was going to be my biggest expense to get my car running in solid shape again. With everything all said and done, the work that was done and the price paid was fair in my books. I have taken really good care of it, making sure it always has fluids and oil changes. But sometimes bigger jobs just come about, like replacing the Hub-Bearing Assembly, or the Catalytic Converter, Power-Steering Pump, the Gas tank, Fuel System cleaning, etcetera. It's just about 20 years old. Building a relationship with your car is important, you know what has and has not been done with it. I will be going to them for jobs that you have to have a mechanic to take care of from now on. Again, Highly Recommended. Yay! My engine got some loving, tender care and no more leaks! Hopefully, I prevented bigger expenses and extended the life of my engine! I think I'm only going to start using synthetic engine oil from now on and eventually pay for higher quality gas after a fuel system cleaning because it's an older car. Thank you Wayne's Automotive Inc.!

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This is a business that totally understands customer service!  The entire staff were friendly, professional and helpful.  The service was performed quickly and efficiently.  I will use this service again!

I went to Wayne's because of a large dent on my passenger door. He and his staff were honest, professional and cordial. They did a great job, with my car ready as scheduled and no surprises. The owner, Wayne Overall, remained engaged throughout the process and even personally drove me to work after dropping off my car. I was so impressed with the experience, I'll be sending our company vehicles to Wayne for service.

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The new paint matched perfectly and they gave me a ride to work. Very nice people.

very well.

As expected - very,very well.

My Suburban is now at 320,000 miles. If that doesn't speak highly of Wayne and his team than I don’t know what does. He does my oil changes, my maintenance, my tune ups, and all of my repair work. I originally went to him because my car was making this odd screeching sound and I went to about 5 different auto repair shops in Albuquerque before them and no one could solve the mysterious screech. Overall Services was the only shop that could fix it out of them all so I decided to stick with them. I'm glad I did because they have kept my car in excellent shape ever since.

I'd never go anywhere else.

I had been a customer of Waynes for years.  They sold the business.  New owners did not take old owners off the voice mail.  Work was okay, price much higher than the old Waynes.

!I took my car in Monday and got it Wednesday before closing. They did a great job and they were so friendly also. They even did repairs on my front bumper that i didn't even bring to their attention. I would recommend them without hesitation they were GREAT. I work with people everyday I'll definitely recommend them to everyone.

We went to their shop and received an estimate for both a simple touch up of damaged paint and for a complete paint job. We decided on the complete paint job since I was aware that this particular year on many cars had paint problems due to new environmental regulations regarding automobile paint. Also, the price for the complete paint job was less than I had anticipated.
We dropped the car off on Tuesday and picked it up on Friday. It looked great. We received instructions on proper care for thenew paint and drove off that afternoon well pleased with the entire transaction. Everone we dealt with at the shop was pleasant and professional.

Work was done on time and within estimate. Quality was excellent.

2001 Grand Prix GTP. Overall Services replaced and painted my broken plastic front bumper(I provided the bumper), the roof, and back bumper. They also painted some moulding and door handles that had faded- no charge for this part |They told me it would take a few days but had it ready the next day. I told them I hadn't arranged for transportation so soon so Wayne, the owner, drove to my house and brought me to their location. I can't tell the original paint from what they painted. Very good match. Everyone was friendly and professional. I got a 10% discount from their website, which they honored without question.

AAA towed my Dodge to Wayne's because I had a partial electrical failure.  When I called Wayne's I learned that Rick and Janet had sold the business.  The new mechanic leaves a lot to be desired.  The mechanic spent a full day supposedly looking for the cause of the partial electrical failure and suggested cam shaft sensor or crank shaft sensor problems.  I went online that night to the Dodge owner's forum less than 5 minutes later I found the problem (a loose ground).  I called Wayne's the next morning and told the mechanic what I had learned and emailed mailed him the picture.  I know that he went to the ground because he broke my trim and ripped out the formed padding.  The mechanic never mentioned that he broke my trim and he left the ripped out padding on the floor of my vehicle.  I had asked that Wayne's change the oil and check the PCV valve since my car was in the shop.  They did change the oil but didn't check the PCV valve. When I checked the oil fill, there was gunk and condensation in the tube.  When I check the PCV valve was completely clogged  (hence the condensation) Do not use this shop.  They are very polite and responsive to need but the follow through left me questioning the quality of work.

The end result is indistinguishible from the surrounding paint. The paint was matched perfectly and blended very well. I do have to say that at first, I wasn't completely satisfied with the result, but Wayne, the owner, immediately contacted me and made it clear that he would do whatever he could to make it perfect. In fairness, the vehicle was black, which is like a mirror for any tiny imperfection in the paint or clear coat.
He had his paint man do a little more work on the area and it came out perfectly. I am so pleased with the final result that I am planning on having them paint an after-market part for me. I have also referred my mother to them to correct a very, very badly keyed hood.
The price was right, the work was good and the service was fantastic.

Excellent, Wayne's only provided the service needed and let me know the results of the checks on the 4x4, radiator and air conditioning.  I ask a lot of questions and they answered them all and provided additional information that they thought I would benefit from.  Extremely professional and trustworthy - I will definitely use them again.

Bumper damage from unknown in parking lot
Gave me a rides to/from shop
Top notch work
Very friendly
Took just one day
Very good experience
I highly recommend them

I thought Id have to have the brakes fixed, but they just needed a small repair to a shim, thought Id have to get a new CV joint, but after repairing a boot, the problem was resolved, got the oil changed and all was good!

Unlike the "Big Guys", Overall worked with me to make necessary repairs within the constraints of my deductible. Quality of repair work is excellent. The car looks better than before the accident!

They were extremely professional, courteous and accomodating to my schedule. Much more affordable than the dealership.  I will definately refer my friends.

Wayne gives personal attention and quality work for all types of car repair jobs. I will use Wayne in the future and keep recommending his services to friends and family.

Wayne first provided an estimate and then suggested we wait for a few days while he tried to find a less expensive - but still high quality - fuel pump. We waited and then got back to him. The only other pumps he could find were cheaply made and he couldn't recommend them. So we went with the pump of the original estimate and had the car back the same day.
We have used Wayne's before and he has always done excellent work at a reasonable price. We will continue to use him whenever possible.