I know selecting the right floor covering for your home or business is hard, it's also time-consuming and very confusing with all the misinformation out there. As the founder of Carpet Source, it is my mission to make your experience smooth, hassle-free, efficient and as pain-free as it gets. Almost 20 years ago when I eliminated our showroom and kept the warehouse space, I systematically dissected every aspect of our process with you in mind, the client. I had to – over many years – figure out what was best for you and how to consistently deliver superior service and excellence at every touch point. My first thought was "How can I make it easy for the client to select the right floor for her/his needs while eliminating the old clunky way of doing things; while still making it affordable and consistent?" Well, many years later here we are with an efficient and affordable process that does exactly that. It is a work in process, we learn something new every day and are constantly tweaking it, I know it'll never be perfect. What is? Yet, I still want you to have the best experience we can possibly deliver. Okay, now that you know why we do what we do for you, here is the obligatory promotional part of the intro, I hope to visit with you soon. We deliver high-quality carpet & flooring in Albuquerque, NM at the best price without the hassle! Why are smart customers choosing Carpet Source USA? Check out your top 5 benefits: 1) You'll eliminate the middleman. 2) You'll buy carpet directly from the mill. 3) You'll incur no carpet showroom expense. 4) You'll receive full carpet warranties. 5) You'll select from top name brand carpets.
Business highlights
26 years of trusted experience
Minority Owned & Operated
Veteran Owned & Operated
Se Habla Español
Family Owned & Operated
Eco Friendly
Services we offer
We offer Flooring Sales, Installation of the products we provide, Carpet, Hardwood, Vinyl, Laminate, & Tile. Respectfully, we do not do carpet or tile cleaning, nor repairs-- We also do not install products not acquired through our company. Thanks in advance for the opportunity to serve.
Services we don't offer
We do not offer Sanding and Refinishing of Hardwood Floors, nor Shower tile or Back splash tile. No Carpet Repairs nor cleaning or re-stretching. Limited to sales and installation only of the products we provide.
They helped us in coordination of a very odd toe step process of re carpeting the house and working with our painters, a job well done, the carpet was layer with the most professional team I have ever encountered, in the carpet business.
Description of Work: we re carpeted the whole house and had to do it in two stages. They were very easy to work with and did not charge for the two different days they had to come out. The sales man was fantastic, the owner is a very pleasant young man and very easy to work with, answered all of our questions and needs. The installation crew was the best carpet installers I have ever used carpet installed extremely well. True professionals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Carpet Source
Hi [member name removed], Wow, you you really made our morning! The installers were all high fiving each other about your review. :) It was a challenge to get it done with the painters and in phases, thankfully you are pleased with the outcome—that's all that matters. We hope that you and your family continue to enjoy the workmanship and the beautiful, new floor coverings, thanks for everything. Warm regards, Don Lovato Pres. Carpet Source USA
Melinda B.
10/2014
5.0
carpet installation
+ -1 more
UPDATE: I have to say I am very disappointed with the follow-up of Carpet Source. We had some fraying on our carpet and when I contacted them the first time, no one ever got back to me. When I called the second time, they messed up the appointment and no one showed up. I rescheduled and the installer was an hour late and texted me ten minutes before the appointment asking for directions and my address. When I emailed Carpet Source they did not respond. This puts me in a bind because we were considering having other flooring replaced in the future. Now, I'm not so sure they are the best company. ********************************************************************************************************************************** Tim, the sales rep, is fantastic. He is knowledgeable about the products, polite, easy-going and very willing to answer questions. He does not use a high-pressure sales technique, but is rather respectful. One thing I especially appreciated was that he did not talk to me like a "little lady." Not a hint of sexism. He also did not have any brand loyalty like other flooring companies and was willing to give me honest, straight-forward recommendations based on my needs and budget. The installers were ON TIME! They were respectful and professional. They put everything back and just did a great job. The price was cheaper than the other two estimates I got, too.
Description of Work: Installed new carpet in the entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$4,800
Response from Carpet Source
Hi [member name removed], I was so happy to see your very detailed review on our company along with Tim's ability, personality and overall demeanor. We strive to do the best possible job at a competitive rate. We are equally pleased that you enjoyed the installers and now can enjoy your beautiful, new floor coverings. I hope you get more years than you planned for out of it and think of us first when you would like to refer a client who may need our services. If you should encounter any issues with anything, please let us know ASAP and we will resolve it immediately. All the best, Don Lovato Pres. Carpet Source USA
Nancy M.
10/2014
5.0
carpet installation
+ -1 more
The team showed up on time, worked straight through until all rooms were completed. They were very careful when moving our belongings and furniture that they returned to their original locations after the carpet was installed. The team was very polite and courteous and met their predicted schedule.
Description of Work: replaced old carpet and padding with new padding and carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Carpet Source
Hi Mr [removed member name] , It's been a pleasure working with you, thank you for the beautiful review and your kind words. We are tickled that you are so well pleased. Let us know if you have any challenges with the new carpet, we will immediately correct anything necessary. Thank you for everything. All my best, Don Lovato Pres. Carpet Source USA
Bruce Y.
10/2014
5.0
carpet installation
+ -1 more
First class service, workmanship and materials. Saved 25% over big box store prices and more over carpet specialty stores. Very happy with installation more than a year later.
Description of Work: Removed old carpeting and installed excellent new carpeting throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Carpet Source
Hi [removed member name], Our mission is to help as many people as possible with exactly what you described in your review. It's all about service and value. We appreciate the opportunity to serve you, and hope to continue to do so. Thanks again! Don Lovato Pres. Carpet Source USA
Scott V.
10/2014
5.0
carpet installation, flooring contractor
+ 0 more
Provider came to house to measure. Next, was the installation, which happened within a week. Installers were professional and took their time to do a great job.
Description of Work: I choose a different carpet that they did not carry, and they were able to get it for me at an even lower rate than HomeDepot, the ones who sell that carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from Carpet Source
Hi [member name removed], I'm glad we were able to help you, thank you for your business. I hope we can do more for you in the future. It's always a pleasure for our team to wake up, get to work and see that's great reviews ion entering the office. Best of luck with everything. All the best, Don Lovato Pres. Carpet Source USA
They were very professional and communicated with us during the installation to ensure that it was done to our satisfaction. We are pleased with both the tile and carpet that were installed. In addition, they did move heavy furniture, as needed, and brought in professional movers for the difficult furniture moves. Don, the owner, came out to check on the work and he gave us the desired credits for work, on the original contract, that did not need to be done. We would use them again.
Description of Work: Installed floor tile and carpet on second floor of home. Also carpeted the stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,700
Response from Carpet Source
Hi [member name removed], We are so happy today, you had a very intricate project and it makes us happy when you are happy. I wish we could have given you the credit a little faster, but we are training a new employee and it took longer than expected, thanks for your patience with that. If you have a challenge with the floors, let us know and we will jump right on it, thanks again. Sincerest wishes for a good life and, as always, a beautiful home, Don Lovato Pres. Carpet Source USA
Marilyn M.
08/2014
5.0
carpet installation
+ -1 more
Excellent service and very good installers.
Description of Work: Remove old carpeting and install new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Carpet Source
Hi [member name removed], It was a true pleasure working with you, you're kind and easy going, thank you for that. :) The whole team was so happy to see your review this morning, it made our week! I hope you enjoy the new carpet and get plenty of life from it, you picked a beautiful (and good quality) one for sure. Be sure to reach out from time to time and let us know how' it's going for you, thanks for everything! Don Lovato Pres. Carpet Source USA
Deborah N.
08/2014
5.0
carpet installation
+ -1 more
It was excellent. I was pleased with the salesman and also with their carpet layers. They were just very professional and thoughtful and helped me with furniture because I can't do it myself and they made sure everything was neat and clean when they left. I enjoyed their service. They're quick to come out do the carpeting once you decide on what you want and I think they're very professional. I would use them again in the future.
Description of Work: They did some carpet installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Carpet Source
Hi (removed member name), What a joy you were to work with, my team will always remember how easy and kind you are, they commented about it several times during the course of your project. We appreciate your review, we hope you've had a good year so far and hope to serve you again if you need our services in the future, be well (removed member name). Thank you! Don Lovato Pres. Carpet Source USA
Robyn G.
07/2014
5.0
carpet installation
+ -1 more
It took about a day to complete the work. They had pretty good customer service. About three men came out to complete the job.
Description of Work: They renewed the whole house with carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Greg G.
07/2014
5.0
carpet installation
+ -1 more
The salesman was very good. He came out to the house and did the estimate there. He shot the room with a laser rangefinder and had a mobile printer and computer laptop with him or tablet device with him where he could do the estimate right there, printed out, gave a work proposal while we were together and then I authorized the work. I didn't buy the carpet and it was just a labor to reinstall the carpet that had been pulled up while we were doing remodelling works and it included a carpet pad because we messed up with the old carpet pad. They were good and I would say that they did an adequate job or maybe more of a difficult job in the sense that they were dealing with a little older carpet and therefore not brand new. I thought they did a fine and reasonable job but maybe not as good as the people that I originally bought the carpet from because it took them a little longer but it has less work for them to do.
Description of Work: I used them for carpet installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Carpet Source
Hi [removed member name], We're glad you took the time to write us a review, thank you for that. :) We here at Carpet Source (and the entire industry for that matter) find it difficult to install a carpet that has already been stretched. In fact we almost never take on those jobs, it never turns out like it did the first time, we heard that you are an Angie' List client, so we took the challenge. We love our Angie's List clients, they are always the type of client we resonate with the best, that said, we still did the best job we could, considering the carpet had been installed and stretched prior. If in the future, you are unhappy or something doesn't look right, let us know, and we will remedy the situation. Again, thank you for your business and review. Don Lovato Pres. Carpet Source USA
Heath H.
06/2014
5.0
carpet installation
+ -1 more
It was nice to be able to view the samples in my home and ask installation questions with the full attention of the salesperson. My installers, though, are the reason I'm bothering to rate the company. They were great--professional and with good attention to detail. The sealer was prompt and got the job done quickly even though he arrived in the middle of a hailstorm and his partner had had a personal emergency. He moved all the big furniture into the kitchen himself and wouldn't let me help. He was even concerned about where I would sleep that night and--without me asking--made sure to leave a space and arrange my bed with a light nearby. The next day he arrived on time with another installer and they worked for 6 straight hours without stopping so that I could pick up my pets in time before the kennel closed. They replaced all the furniture in the correct places. I was very pleased with the quality of their work and their professionalism. I would definitely use them again, although I expect this carpet to last for many years.
Description of Work: I picked out a carpet using their in-home service. Several weeks later their installers bleached and sealed the concrete and installed the carpet throughout my house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Response from Carpet Source
Hello (removed member name), Good morning. I'm so glad that you feel this way and had a great experience with our team ! It's always a joy to hear such wonderful feedback, it sounds like Gabe and Marlon went out of their way to ensure you had a great experience, and we're well taken care of. :) I appreciate your business and your review, I'll make sure they see this and will also put it on their "wall of fame" to make sure everyone in the company knows how well they did, and allow it to be a shining example of how we want all projects to flow for our clients. I hope you get many years of fantastic service from the carpet and if you need any repairs or have any challenges, please let us know, so we can take great care of you. All my best, Don Lovato Pres. CarpetSourceUSA.com
Thomas W.
05/2014
5.0
carpet installation
+ -1 more
Tim the salesman/estimator came to my home and showed me numerous samples and he took measurements. I really liked his professionalism and I did not feel like he was misleading me on the various products. I ended up agreeing to the estimate, and the carpet was ordered (approx. 800 sf.). He called me in a day or so saying the carpet would be back ordered, and he then came to the house again and showed me samples again. I really liked the carpet that was originally ordered, so I accepted the back order date. It turned out that it was to my benefit because it gave me more time to get everything ready upstairs for the carpet install, as I was removing the old carpet and pad myself and also painting. The carpet was installed on the date planned, May 23rd, 2014 by Andrew and crew. They were all very courteous and very hard workers, and they had to move many pieces of my heavy furniture to various locations. The furniture was moved back in place and set exactly where I requested, and they left everything clean. I am extremely happy with the Mohawk carpet I selected, and the new carpet smell is wonderful. As it stands right now, I would definitely call on Carpet Source once again for future carpet needs. T. Welker
Description of Work: Showed me carpet samples at my home and gave a bid. I accepted the bid and the carpet was ordered from the mills. The carpet was installed to my satisfaction on 5/23/2014.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Carpet Source
We are very pleased to have receive this review great this morning, we strive to make every installation and experience with our clients a success, like this one. I know that I speak for all of the other members of the team you worked directly with, including Andy, Diane, Ruth, Tim, Andrew, BJ and Martin, when I say it was a pleasure working with you, we hope to cross paths again if you ever need our services. We hope that you receive many years of service and joy with your new carpet, the one you selected is truly one of our top quality carpets. Be well, and have a wonderful summer. :) All my best, Don Lovato Pres. CarpetSourceUSA.com
Donald K.
03/2014
5.0
carpet installation, flooring contractor
+ 0 more
Great, all the people that were involved in this project were just outstanding and we could not have asked for a better job. The carpet is great and the installation went without any problems.
Description of Work: Installed carpet throughout the entire home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7
Response from Carpet Source
Hi [member name removed]! We all took a look at your review this morning, and just wanted to say we appreciate your wonderful review. It makes us very happy to hear the positive feedback. :) Please feel free to reach out to us if there are any issues that arise. I hope you enjoy your floors for many years, and that you get a lot of joy from living with them. Don Lovato Pres. Carpet Source USA
Two guys came to do the tiles and they were just great. If you decide to go with Carpet source ask for Jose, he is the best.
Description of Work: replace carpet in bedrooms and change carpet to tile in living area
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Carpet Source
Hi [member name removed], thanks so much for your wonderful review, we really appreciate it, we also hope that you enjoy many years with your new tile and carpeting! :-) I personally enjoyed visiting with you and getting to know you both. Don Lovato Pres. [hyperlink removed]
Marcia F.
03/2014
5.0
carpet installation
+ -1 more
The sofa was damaged during the carpet installation and Don took charge for the repairs
Description of Work: There was some damage to a piece of furniture during the carpet installation. Don had the furniture picked up, repaired and delivered back to our home in a timely manner at no cost to us. The repairs were well done and unnoticeable. Thanks Don
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Carpet Source
[removed member name] We appreciate the opportunity to serve, and really appreciate the kind words in your review, thank you so much for the business, if you need anything at all, please call me and we will take care of it ASAP. Don Lovato Pres. CarpetSourceUSA.com
Janice V.
02/2014
5.0
carpet installation
+ -1 more
They were very easy to work with and extremely nice. They sent out a carpet specialist that gave me new carpet. I was very pleased! There was a problem and they took care of it!
Description of Work: They repaired my carpet
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Carpet Source
Hi [member name removed], We are very happy when you are, thank for the feedback, as always, if you need anything at all, please call me ASAP, thanks again! All my best, Don Lovato Pres. CarpetSourceUSA.com
Stuart B.
01/2014
5.0
carpet installation
+ -1 more
They were in and out in one day as promised. They were a big crew and got it done.
Description of Work: They replaced all of the carpeting in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Carpet Source
Hi (member name removed), We appreciate your feedback and hope you will look to us in the future if the need arises, thank you very much for your business. Don Lovato CarpetSourceUSA.com Pres.
Joseph N.
01/2014
5.0
carpet installation
+ -1 more
Tim from Carpet Source came to our home on Jan13 to show use carpet, he came to the house since Carpet Source uses a mobile show room. He was very knowledgeable and had lots of samples that we could look at right in the rooms the carpet was going in. We decided to go with carpet source for a number of reasons, They had the quality of carpet we wanted at a very reasonable price which included the pad the installation, moving the furniture and haul away of the old carpet. Other places we checked with quote a low price but it did not include the removing the old carpet, hauling it away or moving the furniture. On installation day the crew was scheduled for 1030 and they were right on time. They carefully move the furniture out of the rooms to other rooms in my home which have hardwood floors. They installation went smoothly and the clean up and placing the furniture back in the room went well too. The installation crew definitely knew what they were doing and by 330 pm they were done. I will not hesitate to recommend them and in the future if I need more carpet I will call upon them again.
Description of Work: Install carpet in two bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Carpet Source
Dear [member name removed], I printed out your review for Tim and the installers as well as the rest if the Team, they were ecstatic, of course. Thank you very much for your business, and I hope we can help you or your friends with any of your flooring needs, again we appreciate you so much. All my best, Don Lovato CarpetSourceUSA.com Pres.
Paula S.
01/2014
5.0
carpet installation
+ -1 more
We were doing a total remodel of our home, and wanted to replace the kitchen area flooring and our long suffering carpet. We'd looked everywhere in town, had literally 36 samples draped around the house, and then saw a Big Deal from Carpet Source on Angie's. We had doubts that we'd get the quality we wanted at the discounted price, but thought we'd give them a try.Mr. Lovato arrived promptly as scheduled. We explained our difficulty in finding exactly what we wanted ( complicated by the need to coordinate carpet with 3 colors of tile currently in our home!), but showed him our samples, described the 'look' we were going for, and the quality of flooring we were interested in- not really anticipating any success... within 5 minutes Don was back from his van carrying only 2 carpet samples- and one was the exact color, style, and quality we had been shopping for! The man has a real gift for listening carefully , an eye for color, and matching his products accordingly. He had also noticed a tile sample we had, and mentioned he had the identical tile available, and for the sale price. deeply regret I do not recall the names of the gentlemen who installed the tile, as well as the FIRST (I'm getting there, honest) carpet installation- they were awesome; courteous, efficient, exacting, professional. The demo on the flooring was fast, efficient, with no mess left behind. The tile work was beautifully done, the carpet beautifully installed. We were extremely pleased. Within a month, I noticed a small hole developing in one part of the carpet, and- expecting the worst- called Mr. Lovato. He arrived very promptly, agreed that this simply should not happen- especially given the quality and warranty of this product, and arranged for the manufacturer to send out an inspection team. He then followed up with the manufacturer, and found this was indeed a very rare manufacturing defect - and insisted on full replacement of our carpet. When the 2nd batch of carpet arrived, he ensured its' quality by having it re-tested at an independent lab prior to installation. Back out came another exemplary crew. Gabe and the other two men (so, so sorry re. my misplacing your names!) did an amazing job; they were courteous, neat, efficient, and worked very hard to complete the job in one day (our first installation, our furniture was out of the way in pods- this time no such luck! They were incredibly careful in moving around all the furniture, and placing it where we wanted it. These men were wonderful) 2 carpets in 6 months- what an experience!! But we are incredibly impressed by Mr. Lovato's integrity, knowledge of his products, and professionalism. The installation men are the very best. A glowing recommendation for Carpet Source, Mr. Lovato, and every single employee we had the pleasure of working with. Kudos to one and all!
Description of Work: Carpet Source installed approximately 200 square feet of high quality tile in our kitchen area. They also replaced approximately 1900 square feet of high quality carpet. TWICE. Interested? So were we! Read on!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from Carpet Source
Dear [member name removed], I really appreciate the wonderfully and carefully written review, you guys are such nice people, I did NOT like to see this happen to you, you both were troopers, I am glad you're finally finished, thanks again for your patience and understanding through he whole replacement process, I hope we can continue to serve you if ever you need our services, thanks again,and Happy New Year. All my best, Don Lovato
Kurt H.
12/2013
5.0
carpet installation, flooring contractor
+ 0 more
Don Lovato brought samples of vinyl and carpet to the house and even went back to his office to pick up some additional samples once he found out more about what we needed. We had an unavoidable deadline and they worked with us to get the job finished in time! Gabriel and his assistant were efficient, professional and friendly. He carefully staged the work between kitchen and family room so there was almost no down time waiting for adhesive to dry. You could tell by the confident, careful way he measured and cut that he really knows what he's doing. We appreciated the care he took not to damage the hardwood floors elsewhere in the house when he had to move the appliances out of the kitchen. Initially I had some buyer's remorse over my choices of carpet and vinyl (totally my fault, not theirs) but I came to realize that this was probably just shock. Because when I left the house to do some grocery shopping and came back, everything looked great. So just be prepared for some sense of shock and realize that you might feel attached to your old kitchen floor even if it is all worn out;)
Description of Work: Replaced sheet vinyl in kitchen and carpet+pad in family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,882.5
Response from Carpet Source
Dear [member name removed], We are excited that you're so satisfied, we aim to please every time, thank you so much for the kind words. We hope that you get your house sold quickly with the help of the new neutral colored flooring choices that you made, thanks again so very much, we wish you well, I would love to work with you again in the future. Warmest regards, Don Lovato Pres. Carpet Source USA
Kerry F.
12/2013
4.0
carpet installation
+ -1 more
Don Lovato, the owner of Carpet Source, was generally good to work with. Old carpet was about 13 years old. Don came out to the house with carpet sample books and made the installation measurements and gave us the quote. A day later, at our request, he brought a bigger size sample of the color we'd picked. With the bigger sample, we felt we'd really initially picked out the wrong color. We changed our minds and he worked with us to change the ordered color a couple days after we gave his company the work. Part of the reason for this was that the color sample books that he brought to the house at first had pretty small samples. They had already ordered the carpet from the factory but because it had just been ordered the day before, we could make the change. We appreciated Don's work with us on this part. We really like the color we now have very much. (Mohawk's "Prairie Dusk") Really, we were very pleased with everything about the job except the installation quality. Price was good. Carpet quality and color are good. Order to delivery time was good. People were courteous and pleasant to work with. Problem was quality of the installation. Several of the seams are still visible. One (in master bedroom) was so uneven, they had to come back a couple days later and agreed to pull it up, and reinstall the carpet in that room. That seam across the bedroom is still visible but not as bad now. Another seam in the hallway was very visible. Don Lovato came out once more and, using special shears, fixed it so both sides of the seam in the hallway are now same height and the seam there is no longer as noticeable. But the one in the living room is still noticeable. Everywhere, they used tape with hot glue to join the carpet on the underside. Perhaps this is standard install practice for the industry. But in some places, the glue and tape thickness under the carpet is thick enough to be felt with bare feet. Seams in the old carpet were not noticeable. I think part of the reason for the install quality problems could be that they tried to do furniture move out, carpet tear out, install, and furniture back in all in one day and started mid morning on 1,600 sq ft job. Perhaps they should have allowed 1 1/2 days for the installation. Installation crew was three men. Could be main problem was they were trying to do it too fast. He should have allowed time to go back through the house and dress up the seams.
Description of Work: Installed new Mohawk brand carpet throughout house. This included taking all the furniture out of the house, removing the old carpet, installing the new pad and carpet, and moving the furniture back in. Overall the install was 1,600 square feet of carpet and pad on single floor house (2,500 total square foot house).
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,173
Response from Carpet Source
Hello [Member Name Removed], I'm very disappointed with the review, I felt like we did everything right on this one, I even offered to replace the carpet in the rooms you weren't happy with, but it you mentioned you had no interest, in that option. The last time we spoke you said you we're 100% happy with everything, I will call you in a moment and make sure we get the job done to your satisfaction. We will go back until your happy, no matter what. Talk to you shortly, thank you for your feedback. All my best, Don Lovato Pres. Carpet Source USA
Alexa B.
11/2013
5.0
carpet installation
+ -1 more
I was referred to Carpet Source by a realtor at an open house. I reviewed company on Angie's List. We had already had estimates by 2 other companies. The owner and sales representative came to the house for our consultation and to review samples. We completed our selections and received a cost estimate by email. I agreed to the estimate and sent a deposit (50% of total). They said it would take approximately 10 days - 2 weeks for the tile and carpet to be delivered. The tile arrived first and we scheduled the installation. Jose and his crew were very hard working and professional. He arranged his work so that only one bathroom would be disrupted at a time, so we wouldn't have to stay in a hotel. I really appreciated this consideration. He kept me informed of his work schedule, where we could walk, etc. It took a total of 6 days. We did have to replace the baseboards in this area, and Carpet Source referred me to a carpenter for this additional work. He was also very professional. The carpet took longer than expected to arrive, but they kept me informed. Sergio and his son Sergio arrived promptly, and moved the furniture (including a piano and some heavy antiques) better than our last moving guys. Their work was quick and very professional. They finished the work in one day. I would recommend Carpet Source to friends and will use them in the future.
Description of Work: Replaced tile and carpet, approximately 1400 sq ft, in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,700
Response from Carpet Source
Dear [removed members name], We appreciate your business and are very happy that you are pleased, I will make sure to pass on your kind words to Jose & Sergio and the rest of the team, thanks again! If ever you should need anything, please call us and we'd love to help! Warm regards, Don Lovato
Anne C.
11/2013
5.0
ceramic tile
+ -1 more
They did a good job for me. I'm thinking about having them do some carpeting soon. They were always on time. I don't recall the price but it was fair.
Description of Work: They installed tile on my patio.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nikki H.
10/2013
5.0
carpet installation
+ -1 more
We have been wanting to replace the 30-year-old carpet in our kids' rooms for a long time. Don came and showed me samples of carpet that could withstand the wear from children. The installer was friendly, skilled, and professional. The price was about half of what I would have paid for similar quality carpet at a big box store. Removal and haul away of the old carpet was included in the price. I'm very pleased with the results.
Description of Work: Replaced carpet in two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Carpet Source
Hello [member name removed], I am so pleased that your experience was so great. :-) We aim to please our customers every single time and exceed expectations. I hope you get many years out of your new carpet, thanks again! Don Lovato -Pres. CarpetSourceUsa.com
John T.
10/2013
5.0
carpet installation
+ -1 more
Service was outstanding. I made appointment on line for late in the day on Monday. Don Lovato brought carpet samples and a decision was made during his visit. We were in a hurry to have the carpet installed. He checked with his installer and made the installation appointment for Wednesday, two days later. Installer showed up promptly at the designated time. Carpet was installed and it looks amazing. We will be contacting Carpet Source in the very near future for our master bedroom.
Description of Work: Install carpeting in two bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,223.32
Response from Carpet Source
Hello (Member name removed), My team and I were so pleased to help you, and we're equally happy that you're so satisfied! I really like to see when our mission is successfully accomplished. Please let us know if there are any things we can do to help or ensure your long term satisfaction. Don Lovato -Pres. CarpetSourceUSA.com
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile,
Hardwood Flooring Sales and Installation
FAQ
Carpet Source is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Carpet Source accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Source offers free project estimates.
No, Carpet Source does not offer eco-friendly accreditations.
Yes, Carpet Source offers a 10% senior discount.
No, Carpet Source does not offer emergency services.
Yes, Carpet Source offers warranties.
Carpet Source offers the following services: We offer Flooring Sales, Installation of the products we provide, Carpet, Hardwood, Vinyl, Laminate, & Tile. Respectfully, we do not do carpet or tile cleaning, nor repairs-- We also do not install products not acquired through our company. Thanks in advance for the opportunity to serve.
We do not offer Sanding and Refinishing of Hardwood Floors, nor Shower tile or Back splash tile. No Carpet Repairs nor cleaning or re-stretching. Limited to sales and installation only of the products we provide.
Contact information
3300 Princeton Dr NE Ste N3, Albuquerque, NM 87107