Air Group

Work was thorough, no corners cut. Repairman courteous and knowledgeable. Results good.

The work ethic and the quality were top notch. They were great, they showed up, they worked all day and they were like busy little beavers all over my house. I had 10 people here the first day, there was a lot of action going on. We have a minor problem going on right now which is something that disconnected upstairs in the attic and we are trying to solve that. But they were very fast and very responsive in trying to get back to figure out and fix it.

Of course my A/C went out during the hottest 2 weeks of the summer. I contacted 6 companies and narrowed it down to 2. Of all the estimates I received, Air Group was close to the lowest, but they also had a great reputation. The sales rep Jaime was low pressure, listened to my needs and made the suggestions. They arrived exactly on time as promised, the install was done in about 9 hours. They did a good job with cleanup and explained the systems operations in full. I highly recommend....

I called to set up a diagnostic appointment. First time service. The woman I spoke to told me that there was a $129.00 diagnostic fee for the appointment. I reluctantly agreed to this fee, as a lot of plumbers charge a similar fee. An appointment was scheduled at a good time for me, but as I was finishing the call, the woman said that they needed my credit card information to "hold" the appointment. I said I was unwilling to give this information to her. She quickly said thank you, and didn't say anything else and it sounded as if she was going to hang up. I quickly asked her to clarify that if I didn't give my credit card information, I couldn't have the appointment. She said that was the case, and hung up. Needless to say, I won't be using them for my heating system repair. No other vendor I've come across through Angie's List has required the handing over of credit card information even before the first appointment, and I find a policy like this unacceptable, no matter the reason for it. I wanted to let other Angie's list members know about their policy to be forewarned before calling them.

.We were very pleased with the service and professionalism shown by Air Group. We obtained three proposals for the work, but only the Air Group sales person (Eric) seemed to understand how heating/AC systems work. He analyzed our system and figured out how it should be configured and when we researched the issues, it was obvious that his advice was sound and made sense. As for the work itself, the installers arrived promptly on the scheduled date. They were courteous, neat, and inspired our confidence. They cleaned up the work area and left it immaculate. I would definitely use Air Group again!

It was very positive and they were professional and courteous. It was a free quote. He did take the time to go over everything. I would consider them again.

It went good. I have a service contract with them. They are orderly and polite.

Excellent service, quality work, reasonable price

I previously entered into a service contract with AirGroup because they purchased my previous service provider. My A/C central system is 11 years old. I have it serviced annually to test pressure, change filters, etc.. With this hot spell in the east the past few days, my system has been operating sporadically.....the compressor would not cycle, but would start after a shutdown for a few hours. I suspected the start capacitor was bad; and was planning to order one myself for about $30....it is a screwdriver job, and you have to be careful not to jolt yourself with 220V.....if that didn't solve the problem, I was going to make a service call to AirGroup. As luck would have it the system crapped out on this heat wave we are having. My wife is 72 and has health issues; it was in the mid 90's; so when the system did not cycle properly, I called AirGroup. To their credit they sent Abe (a service tech) out quickly and he diagnosed the problem as the capacitor. He also added a jump start device to boost the new capacitor. All of this solved the problem; relief on the way! The cost was a bit high to install parts that could have ordered myself for less than $100; but the technician was personable,; had the necessary parts on his truck; did his job quickly and efficiently and we are back online on a very hot day that I am sure had AirGroup's techs out in force. If the price were a bit lower, I would have rated them A for this visit.

I received a quote from Air Group for a standby generator. Air Group was prompt in setting up a quick appointment,the salesman was on time for the appointment and I quickly received a quote. Upon review of the quote, I saw that the model offered was discontinued and had an 3 year warranty, compared the the current model which had a 5 year warranty. When this was brought to salesman's attention, I was advied that they just received the new models but I never received a revised quote reflecting the current model.

I was very unhappy with my AirGroup experience: 1) The Salesperson had to called twice before scheduling a visit 2) When the Salesperson was onsite, he did not listen to a word I said...he was more focused on taking pictures, handed my a pile of documentation...then promptly left 3) The estimate was provide 2.5 weeks after the visit (it's not rocket science...it should not have taken more than 2 days) 4) AirGroup insisted that I use their Asbestos abatement company (not correct, I should be free to use whomever I determine is the best fit (price is very important) 5) Airgroup wanted did not include the removal of the old uit 6) Airgroup did not want to deal with the removal of the oil tank 7) I basically was being to asked to manage the job 8) Their price (because they did not handle any of the items listed above) was approximately $3K higher than the winning bid. The only conclusion I can draw, based on my experience, is that Airgroup is not hungry, they are not interested in being competitive and have no interest in growing their customer base. I can only imagine how bad the service would have been if I ignored all of the negative feedback and went with the Airgroup. My recommendation: stay away from these guys.

I have an old house built in 1910. I had estimates from 4 different firms highly rated on Angies List. All came in at around the same price but for ductwork. Air group put in high velocity for that price. An army ofbworkers descended on my house. They were punctual, very clean, organized and fast. The AC is delightful.

Sent out a sales man to do the estimate the job, and he gave me an estimate. When he sent the contract there was no breakdown on materials, no proof of how they came to this price. They got a lot of copper piping. There was a setup installed for doing exactly what I had done, neither of us knew about this at the time. This eliminated a huge chuck of the job. They dropped a small, then finally a larger amount on price. I even had materials that my husband bought, and they used some materials that we already had. They took all day to do this job. There was a valve that they put a handle on, which stuck out from the wall. Something hit that valve and opened it, and there was water all over the floor . This practically flooded my basement. I hired another company to clean my basement, and they does not know why it was done like that. They upped the warranty from 1 year to 5 year to try to appease me, but I was not happy. They never walked me through what they did, they never showed me where the thermostat was. I contacted them and let them know I was unhappy, and the gentleman that I talked to sent an edible arrangement to my home. I was not accepting an apology for the agitation and aggravation I went through with him. I will never use them again.

The experience was great. I like their customer service, follow through and follow up. They did what they said they would do when they did it. They are neat, professional and the price was great.

They were very good. They were polite and clean. I was very impressed by them.

I had used Air Group in the past, since they were the original installers of the air conditioning system in my house. Called them when my upstairs zone air conditioning was not working. A technician arrived on Saturday, and informed me that there was no refrigerant in the system, and it was likely a leak. He said that in order to pinpoint where the leak was, he would have to put in expensive refrigerant, and also use dye to figure it out,and when all was said and done, the testing alone would cost $1,300. He asked how old the system was, and I told him 9 - 10 years at the most. He told me I should speak to a sales representative to determine the cost or replacing the entire system, which he said might be the best course of action since the unit was so "old," and said that he would have one get in touch with me. He also said that if I agreed to buy a whole new system, they might be able to provide the system with refrigerant to tide us through the hot weather until they were able to install the new unit. On Monday, I got a call from an Air Group sales representative, who arranged to come out on Tuesday. I called him when he was 1-1/2 hours late for the appointment, and he apologized for being late, saying that it was because of his "allergies!" He then came out, inspected the system visually, and told me there was "probably" a leak inside the house somewhere, and that the best course was to replace the system. He would send me a quote for that. Two days later, on Thursday, I got a quote from Air Group quoting $6,000+ for a Carrier System, and $5,000+ for an lesser brand. I then (belatedly) went to Angie's List, and found a reviewer who had the EXACT same experience as me. This reviewer then called another company, and I decided to do the same on Friday. When the local servicer arrived, he informed me that my AC unit should last for 15 - 20 years, and it was early for it to break down completely. He used soapy water on the outside unit to test for leaks, and found there was a leak on an aluminum part that could not be repaired. The cost of the testing for the leak was $309 (contrast that to the $1,300 testing fee cited by Air Group)! He then said he would have their office call me to give me a quote on a new coil, or alternatively, a new outside unit (not an entire replacement of the system). He also informed me that filling it with refrigerant to "tide us over" (as Air Group had suggested) was not possible, since the leak was so big we would have run out of refrigerant in two hours. SO FAR, I HAVE LOST ONE WEEK OF TIME GOING BACK AND FORTH WITH AIR GROUP, IN HOT WEATHER, ALL BECAUSE THEY WANTED ME TO REPLACE AN ENTIRE SYSTEM. They never tested the outside unit to determine where the leak was, but simply "surmised" it was inside the house, and therefore the entire system had to be replaced at a cost of $5 - 6,000+. Needless to say, I am going with the local servicer, but I think people should be warned about Air Group.

awesome.. the sales guy Jim came and scoped the system . he did a through job. i even changed the location of the central A/C outside. the price was in the median range. not too high and not too low. this was around 2 months project for me before we settled.

I saw their trucks in the neighborhood 2 years ago, and decided to have a my AC system serviced to prevent any issues down the line. The service was working, but since the summers were getting hotter I wanted to make sure that everything was up to spec. A technician arrived within a few days and indicated that our AC pan in the attic was corroded but other than that they system appeared to be in good working condition. About a week later, for the first time since I owned the house, the AC stopped working. We called The Air Group to come back and a technician arrived. He said that it appeared that there was a leak in our cooling system. He asked if I wanted him to put dye in the system to check for a leak, I said I guess so. He said the cost would be about $500 and then it would cost $300 - $400 to come back and check for the leak, which could be in days, weeks or months and might require the replacement of the Outdoor Unit at a cost of over a $1000. When he was finished adding the dye to the system, he asked for $900 and I asked why it wasn't $500. He said he was collecting for the return visit. I told him I didn't want to pay for the return visit until it happened and he immediately backed off and said I could just pay the $500. I thought this was odd. A week later, the system was dead again and I was beginning to feel like I was become an unfortunate sponsor of The Air Group. I decided to call a local AC guy who arrived promptly. I told him the system seems to have a leak and what the Air Group had done to date. He indicated that dye is not the best thing to put into an AC system and may reduce it's life. He then opened my outdoor unit and sprayed some soapy water on the coils. Immediately, he found the leak, soldered the coil and filled the unit with coolant. It has worked well for the past 2 years. I'm left with the feeling that The Air Group is a large company with tremendous overhead and they need to work hard to "feed the beast". This was the second time I attempted to use them. The first was when I purchased an office building in Boonton and I asked for 3 quotes to install central AC in the top 2 floors. One quote came in around $4,000, the second around $5000 and the Air Group came in over $20,000! Needless to say I went with the cheaper quote and six years in, I've had no issues with the AC units. On a final note, my neighbors seem to be happy with them. Usually there are 5 Air Group trucks parked on the street for a day or two. I always wind up asking myself what they need with that many men and so many trucks. I'm sure a sole proprietor could do the work with 1 truck and an assistant. But, I guess if you have all that overhead, you have to find a reason to bill for it and someone who's willing to pay. I no longer am.

I was pleased to hear that just a part needed to be replaced and not the whole unit which another company said would be needed.

It went really well. Installation was fast and clean. We h ad no problems or issue. The house was hit by lightening 2 months later and Air group came out and checked the furnace and air conditioner to ensure they weren't impacted. This was covered under their warranty.

A/C install was several years ago. They took 2 days to complete the job, with a minimum of disruption. Had a couple of call-backs for air-flow adjustments to get temperatures balanced. Heating was installed 4 years ago, also without major problems. However, after install, the system blew fuses at the most inopportune times on 3 occasions. After several service calls - where they just replaced the fuse - they sent their best tech to diagnose, solve the problem, and install a relay as the remedy. He did a great job and we've had no problems since. This final fix was performed at no charge to me.

I went with another vendor and am happy. I will still use airgroup for yearly maintenance.

Very well - they arrived on time, were very professional, and did a thorough job. I also was able to make an appointment within a few days of calling.

When we purchased our home six years ago we inherited a very old tank-less oil furnace original to the home (1971) - with a whopping 82% efficiency rating. We knew we had to replace it - and the 250 gallon giant metal oil tank in our garage - eventually..we said/////.nothing we were looking forward to doing. We had received estimates for getting a new oil system - which was roughly $12-15K...so we kept putting it off. One day we see bulldozers on our street and were told that we were getting gas in our town. Given the price of oil these days - we thought we'd look at what it would cost to convert - but figured it would be a fortune- so we weren't that optimistic. We also were willing to wait a bit longer....basically waiting for our original machine to break down. We started reading about oil to gas conversions. Even talked to a couple of other companies - but it seemed too big a job - and surely we thought - too expensive and time consuming. Then I was looking at the NJ energy savings website which mentioned Air Group and read some of the reviews on Angie's List and thought I would give them a call - just to educate myself if nothing else. Instant and courteous response - set up an appointment right away - and in walks Eric Vitale from AirGroup, LLC. Knowledgable, professional - and a nice personality to boot. Half an hour in to it - we were SOLD. He listened to what we wanted - we told him we couldn't break the bank doing it - and he told us about all the amazing incentives out there for oil to gas conversion. Plus, no 3rd party vendors (a sore point for me from having done other work at the house). All the people there where AirGroup employees. BIG PLUS when compared to the other companies I had talked to. We waited for the gas lines to be brought to our house and Air Group set up an appointment right away. I was a bit nervous because it was right before Christmas....and what if something went wrong or there was a delay? Many of our neighbors were converting as well and all were saying they were being delayed by at least a month. But we were with Air Group and never had a problem. The biggest part of the job - heat and hot water were done in 2 days. We made the appointment and the team showed up right on time. There were lots of people - whose names I can't all recall - but the main team was led by David Wilk - also terrific, professional and SO knowledgable. Everyone was polite and respectful and kept the house clean - how nice is that? We learned so much from David - especially - who told us what was being done. They sealed our attic (which was filled to the brim with insulation that needed to be removed because it was a fire hazard, who knew?) and did all the work to convert our system to gas. They made it all look easy - but it was a ton of work - those poor guys barely took a lunch break! I am pleased to say everything works great - our heat worked right after the second day and we have more hot water than ever. We can now take multiple showers and run multiple appliances without a problem. Setting up the town inspections (which we passed with flying colors) was more of a hassle than any of the work that Air Group did. Also, a commentary to their professionalism... Dave and his team, while insulating our attic came across an exhaust fan from our bathroom that was not venting properly - poor job done by another contractor we had hired to remodel our bathroom. They told me about it, fixed it and insulated it. How many companies now a days would fix something that they came across and found to be wrong? I've had all kinds of work up in the attic before and no one had told me that! I am grateful. I wish all companies were as professional as the team I encountered at AirGroup. I would recommend them without hesitation and when the time comes to replace our AC (another very old item in our home) - I know I will give AirGroup a call.

Good experience overall. Services seemed pricey in general but that may be the nature of the industry