Founded 2000 • With Angi since December 2009
Service Provider ResponseThank You [Member Name Removed] !!!! You are a cherished client.
Service Provider Response[member name removed] were wonderful clients. I had the privelage of getting some photos at their house recently. We wish them the best in their new kitchen !
Service Provider ResponseWe had several appointments with [members name]. His sales associate worked with him through several different scenarios. Amiano & Son Construction has a showroom where we display all of our products and services offered to clients. [Members Name] met with both his sales person and our designer at the showroom. As a standard policy our contracts provide for all major products and services. We have this policy in place for several reasons. If there is a defect or flaw in the material we can usually resolve the matter quicker through our own manufacturer's channels as opposed to asking the homeowner to resolve the issue for the products they provided. We preform our services or have our licensed trades contractors preform the contracted services. We can only warranty what our own professionals have done. Our contracts have start and completion dates based on our contractor's schedule and work-scope. We cannot offer a definitive schedule when there is a homeowner working intermittently with your contractors. This policy has been in place for years. It is not a profitability policy. It is a policy to warranty a professional project that is completed in a timely manner for our clients. We would like to thank [members name] again for his meetings with our company and wish him well in his remodeling project.
Service Provider ResponseI was surprised and disheartened upon receiving this review. The other owner and myself put a lot of time and energy into this project only to get feedback such as this. The design phase of this project alone took the homeowners over 6 months to make all of their selections. We went various places with them, I even took my daughter one day just so I could make it to a plumbing store with them. Once starting the job the I was on the job at various times to check on it. I was so impressed with the cleaniliess of the jobsite after the demo I had told guys how great a job they did with the cleaning. The other owner was there at various times to check on it, as was retiring owner Lou Sr. We use as much dust protection as we can in the form of the Zip Wall system. We do recommend covering vents with the magnet covers or with plastic and tape to the homeowners. Construction causes dust, we do our best to minimize it but in our experience it is impossible to stop or 100% contain. We addressed any employee issues immediately. It is not unusual for a company to go through any sort of employee turnover. The job had oversight at all times we did lose one employee but he was immediately replaced with our best guy who had over 25 years of running construction projects. Lou Amiano Jr. had several conference calls, site meetings, and email communications with the homeowner. I specifically remember a 2 hour long meeting where the homeowners and 3 members of our staff sat at their dining room table to go over the final punchlist items. We had another walkthrough meeting with the homeowners and a friend of theirs during the project. We answered weekend calls (non-emergency), emails, and had a lot of correspondence. We do apologize if they feel as though there was enough communication. We had an office manager who answered their calls, a project manager, myself and the other owner all communicating during the project. The radiant floor was acknowledged when we had our punchlist meeting at the dining room table. We went up and walked on the floor with our bare-feet with the homeowner. I felt that the entire floor was warm with the exception of right under the toilet bowl which is where the wires are not recommended. Despite that I contacted the manufacturer myself. We went back and forth with the homeowner and the manufacturer for about 2 weeks. So that issue was definetly addressed. As for the painting. Our painter advised to the finish of the paint they should use, they chose a different finish. Despite that fact which always voids his warranty our painter went back 3 more times. He went a total of 4 times in an effort to make our client happy. They had asked him about painting other rooms for them when our job was done so I do not know why if they were unhappy with his work. The fireplace doors were always an issue because the configuration of the fireplace did not allow for the doors that most fireplace companies carry today. I remember there was another fireplace issue where I went back with my main guy and our office manager (she wanted to see the remodel) and we fixed it. I even sent flowers to the owner at that point for the delayed response and her mom was sick. As for the tile- we sent our tile guy out to make the corrections they had shown to me and that I had taken pictures of to show him. Once again as you can see our company is proactive in trying to resolve customer concerns. The remodel at this house was amazing. My photographer was blown away with how amazing their job looked. When I would go over to visit the homeowner and I would joke they had a "Borgata" bathroom because it looked so luxurious. Again this was a project that everyone from our subs to our office manager to our photographer thought was superb. Adding new to old is never a perfect science. We wish we would have left them as happy as we felt when we looked their final product.
Service Provider ResponseDear [Member name removed], You spoke with me on the phone. From my recollection the phone call was left with you getting back to us to schedule an appointment, as you did feel our pricing maybe higher than what you would like to spend. While we do not put in gold fixtures we do put in quality products, quality workmanship, and a dedicated lead carpenter on your project. I, as the owner would be more than happy to schedule an appointment with you to see what you want done, have you come into our showroom and select your product and see where that puts us as far as estimated cost. I simply provided you with my best estimate based on past projects that were similar. Feel free to call me or provide me with your phone number so I can contact you to discuss this further. Warmest regards, Wendy
Service Provider ResponseCloser to the end of a project you will see time lags in various tradesmen working on a project. It usually is because there is a project flow that has to be followed. Some elements such as drywall, paint, grout, etc need time to set or dry prior to beginning the next phase. That can feel like the longest part to many people as they are at the final stretch, they see the finish line they just need to reach it. A little extra time to allow all the process to fall into place makes a big difference in the end result.
Service Provider ResponseThe design and planning process is frustrating and fun at the same time. There is a lot of planning that goes into that process. It usually takes several visits to complete the process and to be able to put all of the various elements into an actual project description. We try to make that part as easy as possible so homeowners are as prepared as possible when the construction begins.
Service Provider ResponseThis family was given everything that they were contracted for. We suggested other products however due to their budget they opted for the shower door they are referring to. Our company went back to their house several times to address all of their calls and concerns. The work was completed on time and approved by all required township officials. In regards to specific items- The closet cannot be overstacked or have young children swinging on the shelves and that is what occured. Our company went back to fix it yet again when it was clearly not due to faulty construction. As a courtesy our company paid for the permit fees upfront for the members. Our office manager failed to invoice them for the permit fees until after the job completion. The members paid 1/4 of the permit fees and threatened our owner not to pay anymore. They called out another contractor and slandered our company. We are a long standing good company who did beyond what we were contracted to do. The money was not taken out of our employees pay. Our employee befriended the members to her dismay. Assisted them in several personal matters and then was ridiculed and yelled at. The permit money we are asking for is for their property and was their responsibility to cover that cost. The warranty was not voided. Warranty services are suspended until the contract amount is paid in full. The contract amount includes all monies due on permit fees. The member's are living in and enjoying all of their new space. To not pay the permit fees due is bad business. As for different foremen being placed on the project. We always have 1 foreman on the job. Companies go through various turnover all the time. This employee actually left on mutual terms because he wanted to start his own business. This negative posting is unjustified. If money is due it is due. That is no reason to slander a companies good reputation.
Health & Safety Measures
Amiano & Son Construction LLC is currently rated 4.6 overall out of 5.
Amiano & Son Construction LLC is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Amiano & Son Construction LLC accepts the following forms of payment: Visa, Financing Available, Check, PayPal
Yes, Amiano & Son Construction LLC offers free project estimates.
No, Amiano & Son Construction LLC does not offer eco-friendly accreditations.
No, Amiano & Son Construction LLC does not offer a senior discount.
Yes, Amiano & Son Construction LLC offers warranties.
Amiano & Son Construction LLC offers the following services: Design & build construction, remodeling, kitchens, baths, entertainment rooms, sunrooms, additions, renovations, roofing, siding, portico's, front porch, garages, & new homes. Kitchen remodel, bath remodel, exterior renovations.
Roof Repair, Roof Shingle Repair Handyman Service
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2022 Super Service Award
Since 1989 our motto has been “Quality Above the Rest”! Our commitment to quality workmanship and always treating our customers as we would like to be treated, has earned us multiple Angie’s List Super Service Awards, the prestigious BBB Torch Award, the GAF President’s Club award and countless testimonials from many thousands of satisfied customers. Our dedication to ensuring 100% satisfaction with your project, using only high-quality materials and providing superior workmanship, has made us one of the premier exterior home remodeling contractors through the state of Delaware, Southeastern Pennsylvania, Maryland’s Eastern Shore and the Delmarva Peninsula. We are fully licensed and insured, our references are excellent and we encourage you to talk to our satisfied customers.