Phenomenal team. Great results! Very tidy, very professional, very attentive to details. I would use them again in a heartbeat.
Description of Work: Water and mold remediation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim S.
02/2018
4.0
Poor communication and intermittent attendance. The work was excellent when they were there
Description of Work: Cleanup after a burst heating pipe.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Concetta B.
12/2017
5.0
Exceptional quality of service. The entire staff was friendly, respectful, professional, and always there when they said they would be. They demonstrated care about the quality of their work and I would recommend them to family and friends.
Description of Work: Mold removal in basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
dorothy O.
12/2017
5.0
The entire team was wonderful. I would highly recommend them. Jeff took care of the insurance claim and his team that were in and out every day for a week were professional, friendly, and punctual. They also put me in touch with someone to work on my photos, as all of them were soaked from the leak.
Description of Work: I had a leaking pipe with water damage and they did mold remediation and drying and dehumidifying.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen O.
09/2017
5.0
The team was very responsive and easy to work with. I never had to make a phone call to ask for something to be done or to ask when it would be done. Each person clearly communicated to me what would happen next and it was done in the time frame they told me just as they told me it would happen. The job is not yet completed as the wall has to be patched and the room painted. Really a pleasure to work with in every way so far.
Description of Work: Leak under kitchen sink that affected the wall. Wall had to be cut out from the family room side and fans applied to dry it out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
tim S.
04/2017
5.0
They were on time and responsive to my situation. They set reasonable expectations and did what they said they would do.
Description of Work: Clean up from main line backup into bathroom
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
john C.
06/2016
2.0
My husband and I received referral from plummer due to standing water in crawl space due to leaking drain pipe. They were quick to respond and come out to give an estimate. Only they never would give me an estimate. Only kept saying, "You don't have to worry, we just bill your home owners insurance." When pressed three times, still no estimate, just same tag line, "we'll bill your insurance." Then they show up unannounced stating they had an appointment the next day 6/11/2016 to start the work. There was never an appointment made or follow up call after they left from not giving me the estimate. AVOID, AVOID, AVOID! They sound like a scam.
Description of Work: Called for an estimate after a referral from our plummer.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Response from Restoration 1 of Morris County
Hi [Member Name Removed], I'm sorry I took so long to respond. Usually I get a notice or something. First off we as a company don't want anyone to feel like we are a scam. Estimates are free of charge and I'm not sure what happen at that moment. I tried to check our files but don't have a [Member Name Removed] in our system. Neptune is about an hour and half away from us. Are you sure it was us? As for billing insurance companies, that is true and because of the nature of the Emergency Services we use Xactimate billing software that is approved by every insurance company. That allows us to start a job and finish without estimating prior to start because it uses a per-determined pricing so that all restoration companies charge the same. So typically the Tech would not have access to that software. It's used by our estimators who work off the reporting that is given to them at the end of the job. Now if it's a job that doesn't need immediate attention then the tech can take all the necessary info and bring in to our estimator and give you an exact estimate. If you have any questions or concerns please call 973-598-3125 and speak to [Member Information Removed]. We are here to help.
Aleacia G.
10/2014
3.0
unknown
Description of Work: Plug holes in the ceiling of my master bedroom to try out the ceiling but that did not work so they had to open up and break a hole and tear out a large space in the ceiling and pull out the insulation and then eventually dried up took four days not sure of the cost because they were paid directly by the insurance company
Rating Category
Rating out of 5
quality
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$1,500
Response from Restoration 1 of Morris County
[member name removed], I just read your review and I'm hoping you would consider making a better one. The reason we drill holes in the ceiling is to possibly save the ceiling without remove it complete. Because we are being paid by the insurance carrier we are suppose to minimize the cost. 4 day dry outs aren't unusually. We need to make sure it's thoroughly dry before we leave. Our goal is to do it as fast as possible but our most important goal is to dry it out so you don't have mold growth. Again, I hope you help continue our positive reviews.
Laura D.
08/2014
3.0
unknown
Description of Work: They did clean up and mold removal for my bathroom after the upstairs bathroom leaked through the ceiling into the downstairs bathroom. The first appointment was great. After that, the communication was difficult and I had a hard time getting answers as to what was going on and why. The work they did was quick, efficient and thorough. My main complaints are communication and the fact that they left bags of debris in my driveway from their work. Both my husband and I asked them multiple times about them disposing of the bags and were assured that they would do so and would be back to get them. Two months later, the bags are still on my driveway and I've given up asking. I'm going to have to arrange a special pickup with my town to get rid of them. Also, I was told during the first meeting that while they did not do the rebuild, they had someone they worked with who did. The guy who came and finished the job also told my husband "if we're doing the rebuild, we'll call you in a couple of days to schedule," and that it would take a few days for the work to be done. I received no calls. Finally, I called and was told that they don't do that work and never have. It's no big deal as I can hire a contractor, I just wish they didn't tell me conflicting things.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
$4,000
Response from Restoration 1 of Morris County
[removed member name], I want to first apologize for all the miscommunications and the late pickup of your debris. Restoration 1 of Morris County prides itself to be one of the best. Our job is to surpass your expectations and we didn’t do that. I’m sorry for that. We have since made major adjustments to our processes to make sure this doesn't happen again. I know this doesn't fix what happen to you but I want you to know that we are always trying to improve and your feedback helps very much. If you have any questions please call me directly at 973-598-3125. Sincerely, Darric Mitchell
Marsha G.
03/2014
5.0
This company was one of the best I have ever worked with. The owner, Darric Mitchell was professional, patient and extremely responsible. I was out of the country when the damage happened and everything had to be handled by phone. Calls were returned immediately by Darric. He directed his workers and came to the job site himself. When I returned home several weeks later, he came to the house to go over everything with me. I found the house in much better condition than I had expected. The work they did was neat and they took care to cause as little damage as possible. Darric was also kind enough to suggest a contractor he works with to do all the repairs. He met us on site and I was also impressed with him. I hope to never have another disaster like this, but if I did, Restoration 1 would be the first call I would make.
Description of Work: Covered by insurance. Resolved water damage to 4 rooms caused by ice damming. Dried walls to prevent mold, removed damaged carpet, removed section of damaged ceiling. Set up fans & dehumidifiers to dry everything out. Came back almost every day for more than a week to check progress.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Constance M.
03/2014
5.0
Clean-up was professional and efficient, timely and punctual. Response to my call was immediate and an appointment was made promptly at my convenience. The spill was minimal but the clean-up ensured that any and all hazards were addressed.
Description of Work: Provider used anti-microbial disinfectant to area of basement affected by water backup from blocked sewer outlet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana B.
07/2013
5.0
It went very well. Equipment was in the basement for approximately 72 hours and workers came to check & measure dryness level at least once every 24 hours.
Description of Work: Mitigate damages from sump pump failer/water in finished basement. Complete drying of indoor/outdoor carpeting and wall panelling. Removed furniture & items that could not be salvaged. Arranged steam clean, deodorize & sanitze.
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Service Categories
Mold Testing & Remediation,
Water & Smoke Damage
FAQ
Restoration 1 of Morris County is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Restoration 1 of Morris County accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Restoration 1 of Morris County offers free project estimates.
Yes, Restoration 1 of Morris County offers eco-friendly accreditations.
Yes, Restoration 1 of Morris County offers a 5% senior discount.
Yes, Restoration 1 of Morris County offers emergency services.
Yes, Restoration 1 of Morris County offers warranties.
Restoration 1 of Morris County offers the following services: Water Flood Extraction, Water Damage Restoration , Water Damage Dry Out, Mold Removal & Remediation , Fire Damage Restoration