DO NOT WORK WITH THIS COMPANY!! RUN!! This company is an abomination. Everything started out fine with Michael Russel, salesperson but took a sharp turn when he dropped the ball. The day they were supposed to arrive to do the insulation they didn't show up. This was for my business - we had emptied much of the 1600 sq ft garage to be able to have it insulated and operations were haulted. The second day they showed up and left after an hour because they didn't have the appropriate insulation to do the ceiling (which I didn't find out until I called to ask why they left). Then they told us we wouldn't be able to get the agreed upon R-value for the ceiling so we had to go with a lower R-value which will now cause my heating bill for the business to be higher in the garage. However, there was a customer who was "higher priority" so they wouldn't even be coming back that day. I couldn't keep my business closed for weeks waiting on the correct R value now that we had it all emptied out over the yard and my house. My fiancé also took these days off work to be here to assist in the event anything further needed to be moved - which we were expecting to only be half a day or so and he ended up losing 2 full days of PTO. Finally on day 3 they showed up to finish and shortly later had police in my driveway. The police wouldn't say what they were there for even though they were in MY driveway. Finally after asking around to people at the company and the employees here I found out that the employee's family's lives were being threatened and he felt it was a good idea to call the POLICE to MY PROPERTY where my HOUSE AND BUSINESS is located. Not only are the neighbors now alerted and wondering what is happening thinking I am involved in something, but my address is now associated with this employee who's family is having their lives threatened now implicating me in this drama. They offered $100 off which is INSULTING after wasting 3 days of my life, the stress they caused, 2 days of PTO lost for my fiancé, my business being closed 2 additional days not planned on, and not getting the agreed upon insulation R value which will now cause a higher heating bill. They are not willing to drop the price after all my lost money because of their subpar business. When I called upset about police being at my house over their employee's personal business Frank was annoyed and said "what do you want me to say?" HMMMM MAYBE AS A MANAGER, you would probably call me as soon as you found out about the situation and apologize for your employees bringing their personal drama to my house, etc, etc, for every other inconvenience and lost money your company caused me but I'm not paid to tell you how to do your job, so maybe get a consultant. HOWEVER, I expect you had them call the police to my house so your company truck wouldn't be seen at the police station. Next time your employees want to snitch on a person who is threatening their family's lives, have them GO TO YOUR HOUSE!!! NOT MINE. I have a young daughter who I now have to worry about thinking are these people going to think I am associated with this guy and come try to do something to my family. Not to mention I have several pieces of the ceiling insulation hanging and they didn't clean up their mess. I told Frank I wanted them to leave but then they asked to stay 20 minutes longer - not sure for what since this clearly wasn't fully complete. Worst taste about this company. Horrible customer service, they don't know how to keep to schedule, and I have no idea why I am constantly in contact with this salesperson - aren't there any other departments here? One of the worst companies I have ever worked with and I am going to be sure to tell every person I know to avoid them. Instead of being agreeable and coming to a mutually beneficial price based off everything I was put through you'd rather play hardball. OK. Let's see how much all my reviews will cost you in business by word of mouth. I am going to make sure EVERYONE knows about this horrible situation and how I was treated. It's one thing to have a bad situation happen - I get that. But this was all about how the management and employees handled it and treated me. Honestly - I actually felt bad for the employee who had to call the police - he was the most gracious and apologetic and I truly felt management told him to call while here. Maybe management can take some notes from him on how to treat your customers and you won't end up with people so angry and disgusted with this company that they would take 45 minutes to craft such a detailed review.