HEARTLAND WOOD FLOORS COMPANY

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Everything went well as usual. They have proven to be very accommodating, and they respond quickly to any issues that arise.

They did a great job, and they were very responsive to a few minor issues with the floor. I would highly recommend them.

They were professional and polite, and they did the work as promised. The floors still look great nearly 14 years later, too. I would definitely recommend them.

They ran into some problems during the installation through no fault of their own, but they handled the situation very well. Ultimately, they did excellent work, and the floors look great.

Heartland has worked on almost every wood floor in our home, unfortunately this is not the first time we have had a problem. However, this review is specific to the latest job of refinishing the kitchen floor. The color of the floor was to match the other two rooms that share doorways. The worker asked if we wanted to see a color sample and we declined as we clearly stated the color was to match the other two rooms. Heartland refinished the other floors so they have the stain formula, the worker said great that makes his job easier. We do not know what formula he used but it was wrong and too dark we stopped the work after the 2nd finish coat. Keep in mind this is the kitchen the core of a home and requires access to be blocked for multiple days. The frig had to be moved out and you can imagine a multitude of other inconveniences. To correct this they would have to sand down to bare wood again. We waited 4 weeks to schedule this when we would be out of town and all our animals would be out of the house. Due to our past issues with quality of work we clearly stated to our contractor that they had one more chance to get this right. (I will provide separate reviews for those) We returned from our trip and the color of the floor is perfect, sadly the finish was far from perfect. Hair and grit had been sealed into the floor. We called our contractor, he stated that while we were gone they had visited during the refinish and questioned some areas regarding the quality of the finish. They were assured by Heartland that when it dried it would all be fine. Heartland sent one of their guys out to look and he agreed it was not right and the finish would need to be sanded and recoated. Again we had to schedule at a later date as we were hosting an event in our home and I could not afford to loose another days use prior. They were just back on November 20th to sand and finish it is greatly improved EXCEPT for the curled up hair sealed into the finish as you walk into the kitchen. This is a difficult review to write, everyone we have contact with at Heartland Wood Floors are very nice and earnest about correcting their mistakes. Failure on multiple occasions to do the job right the first time suggests poor supervision, training and management practices. We currently have a very large bedroom floor refinished in June 2012 that is not the correct color and we are discussing how or if we will be able to resolve that. I will write a separate review on that one.

They removed the carpet from both my living room and dining room and sanded and finished with three coats the underlying hardwood floor. They also installed real wood trim around the entryway, fireplace and book shelves. They did a superb job. It looks beautiful. This is the second job they have completed for us as I was happy to have them back.

They removed old tile and carpet and installed and stained solid oak floors in a rather large area.

They did a very good job, great worksmanship, very customer responsive. They were very sensitive to our scheduled daughter's graduation party and worked to make sure that the floor was done in time - We are very pleased with their work :-)

I would not hire them again. Their crews are either not well-trained or the quality of service is not important to them.

Very good experience. Repaired, sanded floor down to bare wood and applied stain on the first day. Applied 1 coat of polyurathane finish each day for the next 3 days. Minimal dust. Did a nice job.

I have got to give them A's for their service. They did the work the first time and I was not satisfied at all. I called this company up and the technical office representatives came out and checked out the situation and were so friendly. They made it right with us and sent their workers out to redo the work. I was so happy there weren't any hassles to deal with. They did an excellent job in the end and they were happy to go that extra mile to get things done right. I really appreciated their honesty and their professionalism.