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Gentry Service Group

4.8(
626
)

Heating and Air Conditioning, Air Duct Cleaning, Appliance Repair,

... +5 more

About us

For half a century, the experts at Gentry Heating, Inc. have been delivering top notch cooling and heating installation and repair service in the Asheville, NC area. Our NATE certified technicians have experience performing heating and AC repairs on all kinds of equipment, in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Heating.

Business highlights

62 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,

Services we don't offer

Electrical. Kitchen Appliance Repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8626 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 401-425 of 626 reviews
Danielle H.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Kelle O.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your business and kind review. We are here for you should you need us in the future. Sincerely - Duane Gentry - president
Pamela N.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for you review. We totally appreciate your valued business. sincerely - Duane Gentry - president
Timothy C.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They do a first class job
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - I truly appreciate your business and your kind review. Look forward to working with you in the future. Sincerely - Duane Gentry - president
Annette C.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Very basic inspection Of A/C
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - we truly appreciate your business and kind review. Please consider our Energy Savings Agreement for your future maintenance needs. sincerely - Duane Gentry
Noah R.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Used them from Groupon in 2012, calendar above won't go back that far, for$99 tune-up check. They discovered my 15 year old gas furnace would need $2000 repair of crack allowing gas leak & suggested total replacement due to age. Financed it for zero interest, which is paid off this month, June 2016. They arrived promptly, got financing arranged and installed next day. Good communication, politeness, and cleanliness. Gave C for price as that seemed industry standard.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Response from Gentry Service Group
Dear member - I appreciate your detailed review and glad that you were pleased with our service. Sincerely - Duane Gentry - president
Marvin O.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Arrived as agreed, did routine maintenance,great price
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - I appreciate your business and thank you for your kind review. Sincerely - Duane Gentry - president
Charme C.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for patronizing our company and for taking the time to provide us with this review. We look forward to working with you in the future. Sincerely - Duane Gentry - president
Michael N.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new high efficiency HVAC system, including new ductwork
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,500
Response from Gentry Service Group
Dear member - thank you for choosing our company to make this large investment in your home. We value you as a customer and appreciate your kind review. Sincerely - Duane Gentry - president
David J.
05/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Performed Spring A/C checkup. Discovered start-up capacitor failure. Replaced with a hard start kit. Unit has worked perfectly since the service. Completely satisfied with the service and the price.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Gentry Service Group
Dear member - thank you for your business and review. Sincerely - Duane Gentry - president
Jean B.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Summer tuneup on heat pump. Everything went great. Will use again.
Rating CategoryRating out of 5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - thank you for your kind review. We truly appreciate your business and look forward to working with you in the future. Sincerely - Duane Gentry
Marie J.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed Mitsubishi mini split. Everything done well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$12,000
Response from Gentry Service Group
Dear member - I truly appreciate your choosing our company for this large investment in your home. Thank you for your business and you kind review. Sincerely - Duane Gentry - president
Kyle W.
04/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Gentry Service Group
Dear member: I would like to thank you for choosing our company. As you probably know, I read and respond to every review because I want to make sure that our customers are 100% satisfied. I am a bit confused by your rating of "B" for price.... You purchased a big deal through Angie's List. For 98.00 you purchased both an Air Conditioning and Heat Tune up - a 179.00 value. Please contact me to let me know if you felt that the value of our service was not up to par. Your other ratings indicated that we provided a good service, so I would like more information considering that the price was clear at the time of your purchase. You may reach me at 828-274-2520 or [email protected]. Thank you again for your business and we look forward to serving you in the future. sincerely - Duane Gentry - president
Mary S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned the ducts in my house. It went well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Gentry Service Group
Dear member - thank you for choosing our company to improve the air quality in your home. Thank you for your review. If you need service or maintenance to your air conditioning system, please consider us for that as well. Sincerely - Duane Gentry - president
Francesca P.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heating and Cooling systems
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Gentry Service Group
Dear member - I appreciate your review. Thank you for choosing our company. Sincerely - Duane Gentry - president
Deborah M.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for allowing us to provide service for your Waynesville Home. We appreciate your business. Sincerely - Duane Gentry - president
David G.
04/2016
5.0
heating & air conditioning/hvac, wells
  + 0 more
unknown
Description of Work: Annual sevice check and maintenance of heat pump and heating. Will have them come for AC check-up in May 2016
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Gentry Service Group
Dear member - you business is so important to us. Thank you for choosing our company and for your kind review. Sincerely - Duane Gentry - president
paul K.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - we appreciate your business. Thank you for your review. Sincerely - Duane Gentry - president
Donecia S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A/C Tuneup
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - thank you for your business and for providing your kind review. Sincerely - Duane Gentry - president
James W.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I bought the early bird Air conditioning check up big deal on Angie's list because Gentry Heating had been very professional on a previous service call on my other A/C unit. As I expected the service was very professional
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Gentry Service Group
Dear member - thank you for using our service again. we appreciate your business. Sincerely - Duane Gentry - president
Andrea S.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - I appreciate your kind review. We know you have a lot of choices for in home service. Thank you for choosing Gentry Heating! Sincerely - Duane Gentry- President
Tracey T.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - thank you for your business and for giving us the opportunity to show you our professionalism. Thanks also for your review. Sincerely - Duane Gentry - president
Elizabeth W.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They were prompt, thorough, informative and helpful!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your business and kind review. Sincerely - Duane Gentry - president
Phillip M.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: they installed a Carrier Air Conditioning System and a ventilation system for the finished basement. We have tested the units, but have not used them extensively. Bill Sears made the sale, planned the install and supervised the process. The process was handled professionally. The installers did a good job and I am confident.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Gentry Service Group
Dear member - Thank you so much for choosing our company to make this large investment in your home. We realize that it is our customers who put the food on our table. Thank you also for your detailed review. Sincerely - Duane Gentry - president
Wayne W.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Very professional and curious. Did everything thing they promised in a very timely manor. I would recommend them to anyone looking for any type of heating and air conditioning service or installation.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - your recommendation means so much to me. Being willing to suggest our company to your friends and family is the highest compliment. Thank you for your business! Sincerely - Duane Gentry - president

Contact information

100 Buckeye Access Rd, SWANNANOA, NC 28778

http://www.gentryservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Appliance Repair,
Wells and Pumps,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Chimney Caps,
Solar Panels

FAQ

Gentry Service Group is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Gentry Service Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gentry Service Group offers free project estimates.
Yes, Gentry Service Group offers eco-friendly accreditations.
No, Gentry Service Group does not offer a senior discount.
Yes, Gentry Service Group offers emergency services.
Yes, Gentry Service Group offers warranties.
Gentry Service Group offers the following services: Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,
Electrical. Kitchen Appliance Repair.

Contact information

100 Buckeye Access Rd, SWANNANOA, NC 28778

http://www.gentryservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day