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Gentry Service Group

4.8(
626
)

Heating and Air Conditioning, Air Duct Cleaning, Appliance Repair,

... +5 more

About us

For half a century, the experts at Gentry Heating, Inc. have been delivering top notch cooling and heating installation and repair service in the Asheville, NC area. Our NATE certified technicians have experience performing heating and AC repairs on all kinds of equipment, in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Heating.

Business highlights

62 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,

Services we don't offer

Electrical. Kitchen Appliance Repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8626 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
1%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 376-400 of 626 reviews
John W.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - WE appreciate your business. Thank you very much for your review. Sincerely - Duane Gentry - president
Sylvia H.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your review and for your valued Business! Sincerely - Duane Gentry - president
Douglas R.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They fixed a thermostat that was malfunctioning. It was a great company.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - We know you have many choices for in home service. Thank you for trusting our company with your homes most expensive appliance. I appreciate your kind review. Sincerely - Duane Gentry - president
Vickey W.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Good job. Prompt and courteous.
Description of Work: A/c tune-up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - we really appreciate your business and for taking the time to review our company. We know you have a lot of choices for in home service. Thank you for choosing us! Your kind review is also appreciated. Sincerely - Duane Gentry - president
Wayne S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your kind review. We appreciate your business. Sincerely, Duane Gentry - president
Marvin O.
06/2017
4.0
heating & air conditioning/hvac
  + -1 more
very well great coupon price
Description of Work: semi-annual havoc service
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - I appreciate your kind review. Thank you kindly for your business. If possible, I would appreciate your contacting me regarding the lower score on quality and professionalism. I would truly like to hear your feedback in an effort to continuously improve our service through our in house training program. [Removed Hyperlink] Sincerely, Duane Gentry - president
Rosalie P.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great work by company
Description of Work: work on heat pump
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Ken K.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Great!
Description of Work: Service ac unit
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49.95
Response from Gentry Service Group
Dear member - thank you for your business and kind review! Sincerely - Duane Gentry - president
Michael C.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - I appreciate your business. Thank you for the great review. If we can be of additional service to you, please let us know. Sincerely - Duane Gentry - president
Neil D.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - we appreciate your business and thank you for your review. Sincerely - Duane Gentry - president
Michael A.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was part of our contract.
Description of Work: It was just spring servicing of the system.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your business and kind review. Sincerely - Duane Gentry - president
Peter S.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great, fast and efficient.
Description of Work: I had a problem with my heater. They came out that same day. They fixed the problem that same day. Wonderful transaction.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$323.72
Response from Gentry Service Group
Dear member - we realize that your time is very valuable. Thank you for choosing our company and for your kind review. Sincerely - Duane Gentry - president
Amy D.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
We've used them several times.
Description of Work: Yearly service.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your business! Thank you also for your review. Sincerely - Duane Gentry - president
Deb O.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear members: Thank you for your business and for your kind review. Sincerely - Duane Gentry - president
patricia C.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They have always been good.
Description of Work: Cleaned my furnace, air conditioner, and all that.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for being our customer and for taking the time to review our company. Sincerely - Duane Gentry - president
Denise M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well
Description of Work: The repairman fixed the furnace problem. It was a switch that controls the operation of the heat pump and the oil furnace. He also said the oil furnace needed a new filter and nozzle, which I believe since it was not recently serviced. He repaired everything as I requested.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Response from Gentry Service Group
Dear member - Thank you for your kind review and for your business. I know you have a lot of choices for in home service and I sincerely appreciate your patronage. Duane Gentry - president
Susan R.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you so much for your review. We really appreciate your business. Sincerely - Duane Gentry - president
Nancy F.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
I will continue to use them.
Description of Work: Gentry Heating came for repair and then I signed on for their servicing.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - I am so happy that you were pleased with our service. Thank you for your business and kind review. Sincerely - Duane Gentry - president
Dexter T.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fine transaction
Description of Work: Relay replaced in heat pump.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you for your business and for taking the time to review our company. We look forward to serving you again in the future. Sincerely - Duane Gentry - president
Sally B.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear Member - thank you so much for your Kind Review. We appreciate your business. Sincerely, Duane Gentry - president
Michael A.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thank you kindly for your valued business and for taking the time to provide us with this review. Sincerely - Duane Gentry - president
Amy D.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ..
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear member - thanks for choosing our company! Appreciate your business. Sincerely - Duane Gentry - president
Sylvia H.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Gentry Service Group
Dear Member - we really appreciate your choosing our company and for taking the time to provide this review. Sincerely - Duane Gentry - president
Paul K.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
very well i have...
Description of Work: check my furnace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Gentry Service Group
Dear member - we truly appreciate your business and great review. Thank you for choosing our company!
Laura M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went well. Uneventful
Description of Work: Servicing to an old unit. Moderate repair. Purchased the service contract
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550

Contact information

100 Buckeye Access Rd, SWANNANOA, NC 28778

http://www.gentryservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Appliance Repair,
Wells and Pumps,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Chimney Caps,
Solar Panels

FAQ

Gentry Service Group is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Gentry Service Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gentry Service Group offers free project estimates.
Yes, Gentry Service Group offers eco-friendly accreditations.
No, Gentry Service Group does not offer a senior discount.
Yes, Gentry Service Group offers emergency services.
Yes, Gentry Service Group offers warranties.
Gentry Service Group offers the following services: Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,
Electrical. Kitchen Appliance Repair.

Contact information

100 Buckeye Access Rd, SWANNANOA, NC 28778

http://www.gentryservice.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day