About us
Business highlights
62 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.8626 Reviews
Showing 351-375 of 626 reviews
Ed E.
07/2020
GREAT JOB ON AC
Description of Work: AC SERVICE
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Yes, I recommend this pro
Response from Gentry Service Group
susan H.
03/2013
heating & air conditioning/hvac
+ -1 more,I had several estimates before deciding on Gentry. Dean came to my home and gave me great information, a reasonable price, and good financing. The gentlemen who installed the heat pump were courteous and efficient. Thanks to Dean, the same men came back to make another filter for me. I would highly recommend Gentry.
Description of Work: New heat pump installed.
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Yes, I recommend this pro
$5,200
Response from Gentry Service Group
ELIZABETH R.
02/2013
heating & air conditioning/hvac
+ -1 moreThey did repair it in about 15 minutes when they came with the needed part 5 days later. It was the coldest weekend of the winter.
Description of Work: We had no heat for 5 days. Through miscommunication we understood that they would repair our heat much sooner than they said. The part had to be ordered and the repair person gave us wrong information about orderering it.
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Yes, I recommend this pro
$580
Response from Gentry Service Group
L. Heather Y.
01/2013
heating & air conditioning/hvac
+ -1 moreTheir office staff is very cordial and polite. They come over regularly and do a good job.
Description of Work: They replaced the AC.
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Yes, I recommend this pro
Response from Gentry Service Group
Jonathan H.
01/2013
heating & air conditioning/hvac
+ -1 moreJay the technician arrived ahead of time scheduled. He was very knowledgable and fixed our heat pump and checked the ductwork. He recommended a service contract for checking the air conditioner and heat pump yearly. The amount was very reasonable. Would suggest them to friends.
Description of Work: Heat pump was not working properly.The auxiliary heat setting kept coming on.
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Yes, I recommend this pro
$350
Response from Gentry Service Group
Todd S.
12/2012
heating & air conditioning/hvac
+ -1 moreI was very satisfied with the service. Duane explained the benefits of a service contract;. he was professional and pleasant and I highly recommend him for your HVAC services
Description of Work: Duane came out on a Sat night and quickly diagnosed our HVAC issue. He replaced the ignitor on our gas furnace
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Yes, I recommend this pro
$300
Response from Gentry Service Group
Paul W.
11/2012
heating & air conditioning/hvac
+ -1 moreProfessional job from start to finish. Gentry's estimator (Dean) was on time for his appointment and did a superb job explaining all our options for a new heating/cooling system for our home. Dean prepared multiple estimates to allow us to compare the costs of our various options. Over the next few weeks he was very responsive in answering our questions and once we decided to replace our system, Dean promptly prepared the final work order and scheduled installation. The two workmen who installed our system were very professional and courteous. They arrived on time, kept us informed on their progress, and consulted with us when they had installation options to ensure the final installation was to our liking. Gentry gave us an additional 2% discount for paying cash, gave us the manufacture's promotional discount up-front, and filed the rebate paperwork with the electric company for us. Overall: An excellent experience. We highly recommend Gentry Heating.
Description of Work: Replaced 21-year-old heating and air conditioning system with hybrid heat pump/gas furnace system.
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Yes, I recommend this pro
$10,000
michael L.
06/2012
heating & air conditioning/hvac
+ -1 moreTwice a year service has been on time and thorough each year. We have had one non-routine problem resulting in the HVAC unit tripping off under severe heating and cooling conditions. After 3 visits it appears that the problem has been solved without the need to replace the unit as recommended by another company.
Description of Work: 3 year service agreement.
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Yes, I recommend this pro
$380
Response from Gentry Service Group
Susan R.
04/2012
heating & air conditioning/hvac
+ -1 moreThey come when they say they're going to and they spend a good deal of time inspecting the equipment. They are very careful not track dirt in the house and they're very neat and clean up after themselves. They always take the time to explain things to me. I've been pretty happy with their service.
Description of Work: We have a contract with them to come and inspect our heat pumps twice a year.
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Yes, I recommend this pro
$165
Response from Gentry Service Group
Parlan M.
04/2012
heating & air conditioning/hvac
+ -1 moreTerry Redmond arrived on time and was very professional in his work. Terry was polite and courteous. He did a thorough job and even cleaned the unit outside. We would recommend Gentry Heating highly.
Description of Work: AC inspection and service.
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Yes, I recommend this pro
$350
Response from Gentry Service Group
Kevin B.
03/2012
heating & air conditioning/hvac
+ -1 moreI've been using them for ten years. They do a really good job. They're professional. They always show up on time and get everything done.
Description of Work: They do annual servicing at my business and home.
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Yes, I recommend this pro
Response from Gentry Service Group
L. Heather Y.
01/2012
heating & air conditioning/hvac
+ -1 moreWe have an annual contract with them. The last service was covered under the contract. They charge additional for any parts if any. My husband usually deals with them. Our overall experience with them has been excellent. Their price is good. The quality of their work is excellent. They are very responsive and punctual. They are very professional.
Description of Work: We use Gentry Heating Inc for heating and air. They last came out in November 2011.
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Yes, I recommend this pro
$250
Response from Gentry Service Group
Rebecca Ann R.
12/2011
heating & air conditioning/hvac
+ -1 moreI have used them now on three jobs. They show up when they are supposed to. They complete the job in a timely manner. They clean up after themselves and do a good job.
Description of Work: They installed a new heat pump and air conditioner.
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Yes, I recommend this pro
$8,000
Kenneth B.
08/2011
heating & air conditioning/hvac
+ -1 moreThis was on a Saturday morning, it was hot and muggy. At 8 AM I called the service number and a very professional young man helped me out.
Description of Work: Our Heat pump had run too low on Freon, thereby making the coils freeze up and not cool. Service man came out discovered the problem.
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Yes, I recommend this pro
$143
Kristin C.
07/2011
heating & air conditioning/hvac
+ -1 moreWe have a yearly contract with them. It is under $400 for 3 years. They are very good and reliable. They don't try to sell us stuff we don't need. We have been very happy with them. A person that has lived here all his life recommended them and they have been excellent.
Description of Work: We use Gentry Heating for our heating and air needs.
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Yes, I recommend this pro
Carolyn R.
04/2011
heating & air conditioning/hvac
+ -1 moreThe installers were efficient, courteous, and cleaned up after themselves. The supervisor who bid the job followed the entire process and was readily available for questions, including after-hours. I called them for an estimate because three other owners in my development think so highly of this firm. I'm very glad I did and would certainly recommend this company to others.
Description of Work: Gentry put in a dual system heat pump and furnace for me. This system is more efficient than my prior unit and more efficient than the system proposed by a competitor (who also wanted $2,500 more for the job).
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Yes, I recommend this pro
$7,000
Steve W.
01/2011
heating & air conditioning/hvac
+ -1 moreIt was a service call. My experience was quite negative. They came out and told me that they would get back to me with an estimate to repair, but they never did. So I had to call them and there was still no response, but I got a bill from them for $80. They finally responded to me after repeated calls. I wouldn’t recommend them to others.
Description of Work: I contacted Gentry Heating Inc just before Thanksgiving for repairing my furnace.
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john Y.
01/2010
heating & air conditioning/hvac
+ -1 moreTerrible. He NEVER GAVE ME the opportunity to know the price. Just charged me $459.00 for nothing. If he had just gone in the house right after he pressurized the lines, he would have heard exactly where the leak was coming from (LOTS OF HISSING FROM THE LEAK). No die or waiting another cold cold week to come back was needed. Will never let them within 100 feet of my house. He did say he would talk to management about crediting me my money. They called back the next day - said nothing about crediting me any of the money - but tried to set up another appointment. I WENT THROUGH THE ROOF
Description of Work: Check the Heat pump as to why it was not heating correctly. He said he would have to pressurize the system and add a die to locate a leak in the coils and come back in one week and look for where the die left its mark(s). No estimate of cost just (30 minutes of work) and a bill for $459.00. TOTAL RIPOFF. The die and gas leaked out in one hour. I called back, He said he couldn't come back for three (3) more days to check on it.
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$459
Millie B.
01/2010
heating & air conditioning/hvac
+ -1 moreHe called because he was going to be a few minutes late to see if it was still convenient, and was careful to finish in time for me to be at a scheduled appointment. He was friendly and informative and overall a pleasure to deal with. Gentry has been my regular maintenance company for about six years, and the quality of the interactions has been consistently good.
Description of Work: Annual furnace cleaning and check-up.
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Yes, I recommend this pro
$139
Char D.
10/2009
heating & air conditioning/hvac
+ -1 moreThe technician (Tommy) was at my house for a little more than an hour checking everything carefully to make sure the furnace and all components working correctly. In my opinion, money well spent. Will come back in the spring to check out air conditioning, etc.
Description of Work: Completely checked my furnace from top to bottom. Money spent partly due to installation of new parts as the old ones had worn out (furnace is 12 years old). Found loose wires causing insufficient heat....fixed problem immediately.
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Yes, I recommend this pro
$362
Calvin M.
12/2008
heating & air conditioning/hvac
+ -1 moreI did not go well. In my case, the service manager did not follow through on what he said he would do. I paid much more than was necessary.
Description of Work: We have an old furnace. We needed a repair because it would not run. The repairman came out and fixed it and it was fine. However, we were scheduled for a routine service about a week later and he said to keep that appointment. The routine service is provided by the company (separate company) from which we buy our heating oil (they pay for it). In any case, we pointed out to the repairman, when he came for the routine repair, what the previous guy had just done. This is where it went downhill. He replaced items that had just been fixed and for which I had paid for. After his visit the furnace worked irregularly for two months. I had to consistently go under the house and press the reset button. Additional repairmen made visits doing things that did not work. Ultimately, they sent one of their senior guys, who when he looked at it knew exactly what the problem was, fixed it, and everything was fine. The service manager stated, after one of our conversations, that I would receive a credit for one item that did not need to be replaced. He did not keep his word and I eventually paid for the part, $90.00. I know I paid for other things that I did not need to pay for.
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$700
Mary F.
08/2008
heating & air conditioning/hvac
+ -1 moreI called because our upstairs was not cool at all. The tech was very nice, he looked around, studied a few things and recommended a service contract for $368/yr. He suggested that a cleaning, included in this contract might solve the problem. He did not locate the filter; I later found it myself. The filter was filthy! The vents to our upstairs produce little to no airflow and the return is way too small to remove any hot air. Therefore, cleaning the unit will not in any way address the problem.
Description of Work: A diagnostic visit as our upstairs was not cooling despite the unit performing well for the downstairs.
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$73
Pam W.
10/2007
heating & air conditioning/hvac
+ -1 moreVery well. The service since the installation has been exceptional as well. I've called them twice and the response was within hours both times. I have no complaints and would recommend them to others without any qualms at all.
Description of Work: I had mini split air conditioning installed in the house. My house had no air conditioning.
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Yes, I recommend this pro
$13,000
Response from Gentry Service Group
WANDA S.
09/2007
heating & air conditioning/hvac
+ -1 moreTech was excellent, professional, he was here a long time and it didnt matter how long he was here - he charged a flat rate. I was impressed by that. He was thorough and he did a good job.
Description of Work: I had a malfunction in my furnace - cleaned my whole system and restarted it.
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Yes, I recommend this pro
$130
ALLAN J.
07/2007
heating & air conditioning/hvac
+ -1 moreTheir prices seem high because they really drag out their time in order to get the full amount of the hourly rate. I do not think that is right, but the work was done with quality and in a decent amount of time so I was satisfied.
Description of Work: Our air conditioning unit was not distributing clean air, so they repaired it. We have 3000 square foot home.
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Yes, I recommend this pro
$300
Contact information
100 Buckeye Access Rd, SWANNANOA, NC 28778
http://www.gentryservice.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Appliance Repair,
Wells and Pumps,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Chimney Caps,
Solar Panels
FAQ
Gentry Service Group is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Gentry Service Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gentry Service Group offers free project estimates.
Yes, Gentry Service Group offers eco-friendly accreditations.
No, Gentry Service Group does not offer a senior discount.
Yes, Gentry Service Group offers emergency services.
Yes, Gentry Service Group offers warranties.
Gentry Service Group offers the following services: Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,
Electrical. Kitchen Appliance Repair.
Contact information
100 Buckeye Access Rd, SWANNANOA, NC 28778
http://www.gentryservice.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day