Gentry Service Group

on time, professional, gave sound advice

It was fine. I just need one tune up, so please refund the extra $49.

Went very well. Apparently, lots of leaves and debris were in the system which he cleaned out. He also told me not to keep anything near it as it so I moved things around in my enclosed shed.

The tech that came was very knowledgeable & helpful. He told me some things about my unit that I wasn't aware of.

Great experience. Justin (technician) arrived 15 minutes ahead of schedule. He was courteous and professional. He explained to me the adjustments/maintenance performed and answered all of my (many) questions. He was very thorough -- adjusted the gas pressure, checked the electrical and burner components, and repaired loose parts on the furnace housing. Overall a very positive experience. Would definitely use Gentry Heating Inc. again.

GREAT! The gentleman arrived in the time window designated and performed as promised.

They did a fabulous job, took 1.5 hours for inspection

The upstairs unit in my house ceased cooling at about 7 pm on the Friday before Labor Day. It had been completely charged with refrigerant a day before so something was obviously wrong. I called Gentry the next morning and talked to the on-call service tech, John. He had one other call to take care of and then came to my house. The problem was diagnosed as a screw rubbing a hole in the coil which caused the coolant to leak out. Because of the location of the hole, he was unable to fix it and said it would have to be replaced. Replacing the coil would have been a bit more than half the cost of a new unit. Since a new unit would allow me to use the new, more environmentally friendly Puron refrigerant, I decided to go that way. Furthermore, since both units were 10 years old, I decided to replace both of them to get more energy energy efficient cooling, update to the newer refrigerant and take advantage of a good deal I could get as the owner of a Gentry Maintenance Contract. Since this was before the Labor Day holiday, with delays in ordering the units, getting them delivered and scheduling installation, the non-functioning upstairs unit was not replaced until 09/16/2013. Fortunately, the weather was relatively cool so it was not a big problem. I was very impressed with the various Gentry techs involved in the effort and we are very pleased with the new units.

Other than finding that a large, expensive capacitor needed to be replaced, everything went as expected.

The HVAC people that came to work on the furnace were polite, professional and jovial. A pleasure to do business with. And all of this was in contrast to our previous HVAC contractor who insisted that we would have to replace the furnace if we wanted them to continue to service it. Needless to say, the ingenuity, can-do attitude, quality service and red carpet treatment won our business over to Gentry.

You always get a live operator when calling so that is nice. The people that came out were very nice and prompt. They cleaned up after themselves well. Overall it was a good experience.

Tech was excellent! Very friendly, on time, knowledgeable and willing to answer all of my questions (and believe me I had lots since my hvac system hadn't been serviced by the previous home owner). There was some initial confusion about the one year service agreement ( I bought an Angies List deal and the tech had never had a service call using the offer) but he very quickly spoke to the office managers and had everything straightened out. They honored the one year service agreement and I will very likely extend the agreement after the year passes. The tech took his time, explained all the work he was doing on my system and was kind enough to give me tips on how to properly maintain my system between tune ups. Very helpful tech and I would highly recommend him/Gentry to others.

It was an Angie's List Big Deal that I purchased. It was fine. They were very prompt and seemed very courteous. They called to set up the appointment and they were early.

Great we have always used their services and been pleased

He checked the unit, reset a switch, made some adjustments, cleaned and replaced the filter, etc. He explained everything he did. He was very pleasant, punctual, and tidy. I will definitely use Gentry again.

It turned out very well. He was just a real nice guy and explained everything to me and I just let the house like a year ago and the air conditioner and nothing had been checked other than the initial inspection and he said everything was fine and only still had a few good years left on it and which was nice to hear from. There was no additional charge. I would definitely use them again in the future.

I purchased this for my unit air conditioner. The service provider said he doesn't work on unit conditioner. Therefore I am getting a refund.

He spent a good amount of time and was very thorough. He explained everything clearly. I can not ask for more.

Fantastic service. Justin was on time, very thorough and super polite. He found a leak and repaired it in no time. He didn't charge us for the use of coolant in diagnosing a problem with a valve in the outdoor unit. They had to order the part, but it was in and installed within 48 hours. The cost was exactly in line with Justin's estimate. Crystal at the office followed up within 24 hours to check on things. Overall, it was a great experience. I have already recommended them to friends and will use them again.

Arrived on time. Professional service. I was very happy with.

Thorough assessment of AC/HEATING system. I will sign up for a yearly contract.

I purchased an Angie's List Big Deal for this service and it turned out very well. We were very pleased with what they did, including their timing. They came out at a time that was good for us and came within a week after I purchased the Big Deal. They provided good service and the pricing seemed to be fair.

The salesman was prompt, thorough, no high pressure sales-talk, just presented the info I needed, and was a really pleasant person in general. He didn't mind crawling thru the muck in the crawlspace. The installers were also professional, and completed the work (and the cleanup) quickly without disrupting my life. They all were prompt (i.e. kept their appointments), and not sloppy considering the mess they were in. I had gotten other estimates from 2 other Asheville companies, and Gentry offered the best value for the price.

The experience was excellent and I would definitely recommend their services to others

I've used other service with mcnutt and needed to find a new provider in the area. I had a coupon. They entire process was wonderful. The technician was excellent. He actually did more than others ever have. He mentioned that he cleaned up some trash that had been left there by others. I will definitely use them again!