Gentry Service Group

Technician was very well trained |and a pleasant man whi knew what he was doing!

The young man from Gentry Heating & Cooling, Inc. called before arriving and arrived at the time he said he would be here. He was courteous, respectful of our property (wore slip-on covers to his boots while in our house), and thorough in his examination of our furnace. He showed me a defective coil and demonstrated its voltage loss. It was right at the minimum required to function properly. I elected to replace the coil. It cost $88 for the coil. Everything else was in good order, and he left me a filter to replace ours when it became dirty.

checked out my a/c heating units, changed filters. Very happy with Gentry personnel and service

I called before they opened to report my heat wasn't working. An after hours person answered the phone. I gave her the details. She said she will relay the message and someone will get back to me ASAP. I received a call within 15 minutes. She said she would have someone out within 30 minutes. The technician arrived, got right to work and fixed the problem. Terry was very respectful, down to earth explaining what was going, and had an awesome personality. I felt safe and reassured he was looking out for my best interest. Oh, he was always putting his plastic covers over his shoes when he came in and out of the house from the garage even though I told him it wasn't necessary.

Very knowlegable and friendly technician, answered all my questions and showed some important features to me to be aware on my system. He pointed out a faulty humidifier unit on my furnace that had mold in it that had apparantly had never worked properly and removed it. He also showed me how to save on electrical bills by changing the settings to manually override the heat pumps system to gas only for just heating. I signed up for the two year contract since my units are 9 years old. I used the Angie's list discount, got a reduction on the the repair visit and parts by signing up for the contract, and also used a $50 Ingles receipt coupon.

I bought my house about 2 years ago. Gentry has been out to do repairs and service my older gas furnace on several occasions. I'm very pleased with the quality of their work. I will definitely renew my service contract with them. I always refer them to my friends and coworkers.

The work was done in a very professional and timely manner. I rate the service A+ and would recommend them to anyone.

I called last Friday to try to set up an appt. they didn't have anything available during the day until Wednesday (today). They were scheduled to come between 1-2. its now 2:45 no call no show. I had called them to find out whats going on and the only answer i got was that he would be here between 3-4. Didn't even get an apology for missing their appt.

Excellent, no gimmicks and straight up honest.

They were great, spending a couple of hours each time to check everything out, then explaining it all to me and answering my questions. I would highly recommend their service.

My biggest issue was that I paid up front but it took a while before they could schedule me.

It was great. They were able to fix the problem and they didn’t charge me for anything beyond the deal. They were at the house for probably 1 hour. It was excellent. They came out within 2 hours of purchasing the deal.

Cleaned ducts, registers and returns in 8 rooms. One man for 6 hours. Excellent, very thorough job, but $750 for 6 hours of rather low skill labor seems to be a bit pricey.

Scheduled for December 13, 2013 from 12:00 to 2:00PM. Nobody showed; called company; stated they show schedule for December 27. "Don't know why this got rescheduled". I advised that it is customary to notify customer who has already paid if there is a schedule problem. I advised I have emails confirming schedule date and payment made. Stated they "Don't know what happened". Stated they will get somebody out here if possible even if it is tonight. I really don't want to spend the rest of my day waiting for this company to do what they were paid to do. Company called back states they will have someone here between 4 and 5 PM. He did show up; was very nice, explained everything he did, wrote a receipt for a part he replaced which was 88.00; but could not break down the cost of labor and part separately.

They scheduled me for 5-7 pm. By 7:15 I had not heard anything from them and called the office. The answering service was difficult to hear and seemed irritated with me for having a hard time hearing her. I only heard from the technician after she contacted the tech to let me know when he'd be here. I received a call from the tech 10 minutes later letting me know that he could be here within 25 minutes. Which would put him here about 50 minutes after the end of the window I was told. So, I waited the entire day for service on a furnace that is not working, during a night in which the temperature is going to be in the mid 20's. So we are going to have another freezing cold house because this company couldn't make their appointment, or even let me know that they were running late. I will be contacting a different company tomorrow morning for service. Hopefully they can deliver on such a minimum promise as showing up. There is absolutely no excuse for not picking up the phone to let the client know you're running late. Had he even done that I would've found that acceptable.

Gentry is fantastic! The project manager, Dean Owensby, and his crew kept me informed every step of the way. Dean costed out four options for upgrading my 1300 square foot house to gas heat and air conditioning. His crew arrived as scheduled and on time. On days they were behind, the crew boss called to let me know. All the major work was done in four days as promised. At all times the installers were polite, personable and very tolerant of my presence and questions. When there was a communication problem with the Power company finishing the electrical work, Dean got the problem solved within two days. I feel that I have a trustworth advacate and helper in keeping my house comfortable.

They were very thorough. I appreciate the honesty because I know from previous experiences, that many companies will still try to upsell you. Overall, a great experience. Highly recommended.

It turned out well. We used it pretty quickly. We didn't pay extra but we're going to end up replacing the unit but we haven't done that yet.

Problem was found quickly; part was ordered, and a work-around shown until part arrives.

furnace and heat pump tune up|they did a great job|seemed to me to be very through and neat.

He was timely, it was easy to schedule the appointment, and I was pleased with the service.

I feel they may have missed an issue, but that could be a bigger problem that I need fixed. The price was worth it for the piece of mind.

Mandated training at the home office caused the technician to be at least two hours late...a business that has these needs (understandable), MUST coordinate schedules (customer scheduling promises against training schedules)....MERGE THE SCHEDULES so the person scheduling customer calls knows exactly when training is scheduled so customer expectations are met... | |The technician went about the inspection very professionally, gave a complete written report with regular inspections cost shown....I have since contracted with this company for twice a year inspections....he did remove the main furnace filter, left it on the floor and gave a price for them to replace it..... I ordered a new one myself, but when I called to get instructions as to how to install it, I have not received any response....still have no filter installed...will try to call again....overall satisfied with service....if I can get the furnace filter installed, will use them again

Alex checked out my unusual heating system (air pumped hot water), replaced a failing capacitor, and left me feeling very good about Gentry Heating and Cooling.

I purchased an Angie's List Deal from Gentry Heating for $49 for a furnace or A/C tune-up, cleaning and inspection. These tune-ups also include cleaning and/or replacing standard 1" filters, as needed. John Tate arrived on time on Nov. 19 and was very patient and polite, taking the time to answer my many questions about heat pumps. Afterward, I realized that the Deal I'd purchased would not provide the extent of service that I wanted, so John said he could do a fall seasonal tune-up if I wanted to upgrade to an Annual Plan (this would also include a spring seasonal tune-up). I agreed and John proceeded to do the fall maintenance on my system. Meanwhile, I contacted Crystal at Gentry and asked if I could just pay the $60 difference between the Tune-Up Deal that I had already purchased and the Annual Plan Deal which they were also offering at that time. I was pleasantly surprised that they agreed; this saved me $70! Every aspect of the job was completed professionally and well above my expectations. I will definitely maintain an Annual Service Agreement with Gentry Heating, and will highly recommend them to anyone else!