Gentry Service Group

They are in my preferred vendor list.

The most professional service company I have ever worked with! We were VERY pleasantly surprised it went so smooth, never a glitch. No hard sell, ALWAYS on time as promised and their office stayed in communication all along the way for tech appt, estimate appt and installation.

They were fine. They sold me a $530 maintenance package. They checked the heater and a/c and my generator. They found the battery and spark plug was dead on my generator and needed oil filter and oil.

very well, no problems detected, Service tech supplied a new filter without charge.

Great! job, were professional and prompt

Young man who came was VERY knowledgeable; we didn't have to replace, he saved us some money and honored the coupon discount. We would definitely have him back as needed!

Will came at the earliest part of the service window. He had to go in and out of the house multiple times between the condenser and air handler. He wore shoe coverings while he was in the house, which I appreciate. He found an issue with the unit, explained what it was and how it needed to be addressed. Then he fixed the issue.

The heat pump was fully installed and operational in about five hours which was faster than I expected. Gentry's installers were professional and efficient and the new system works very well. They also assisted me in programming the "Nest" thermostat that was provided. I had used Gentry service on my old system for 2.5 years and have always been favorably impressed with the people they send out, hence my decision to buy the new system from them. I didn't even bother to get additional estimates.

Excellent. Timely professional service with detailed explanation of problem and what was needed to repair it.

It's on a 2-year maintenance thing. The workers were very nice. One thing I like is before they come, they send a picture and the name of the service person who's coming. I think that's very nice and then I feel secure letting somebody into my house. It took one person to do the work in half an hour at the most. Everything was clean and nice.

On time, resolved one issue quickly.

Gentry did great. They noted and repaired all of my issues on the same visit.

All went well! Installed in a timely fashion and all aspects of operating and maintaining the system were communicated to me.

It went great - better than I had hoped for.

Gentry was timely, responsive, and just amazing in every way. We were rushing to get an AC installation completed prior to closing on the sale of our house, and Gentry came through for us. It was a wonderful job, competitively priced, and completed in time to keep our closing date.

Professional technician who listened to me, explained what he intended to do and did it. Setting up the appoint my was easy as. They sent the technician out within a couple of days. He was on time, too.

they always do great work. they are about the work not getting money out of the customer

We really like their work. They are very reliable and very punctual. Their guys are really knowledgeable and very thorough.

On my initial call to the company, I mentioned specifically that we are seniors and found a 5% discount for seniors on Angie's List for their company. The technicians arrived earlier than scheduled, for which we were very grateful. They called ahead to be sure early was OK - very professional and thoughtful. The diagnosis was a loss of coolant (leak) and a frozen line. They heated and thawed the frozen line but said parts were needed to repair the leak. The estimate was just under $1,000 for the repair. Ouch. The heat pumps are only about 6 years old and we didn't expect that. (We had 2 heat pumps in Arizona where it gets to 120 in the summer and we never replaced coolant in either of them in the 18 years we had them! They were a different brand, however, and the technician said ours are not as high a quality. Still, the fix here was more than we paid total over 18 years in AZ for 2 units, so it came as a shock to us.) They did not have the parts at the first visit and had to order them, saying they would take 3-5 days. After 2 days, they called and said they would have the parts and repair on Monday (5 days after the initial call). The installation of the parts was completed and coolant added. At our request, they checked our second heat pump and found it needed an addition 2.5 lbs of coolant, too, but they didn't have time to check for a leak. We were told we could call for a later appointment to do that check. The technician seemed very competent and was very professional. He did not know about the 5% discount and so it was not included in the final price. He said he would ask about it. I returned to Angie's List today to write this review and cannot find anything about a 5% discount for seniors. I believe it was here because I specifically remember mentioning it to the woman when I called initially for service. It only amounts to $55 but I have not heard back from them yet. I cannot say if the cost was reasonable or excessive. I do not have knowledge enough to make that judgment. It just was a lot for us, being retired. Would I hire them again? I don't know. I hope I don't have to. I will, however, do more looking around if there is a next time only because of the cost. The things they did certainly gave us AC again and they were prompt, professional, and took time to explain things. Since I have to mark "hire again?" on this review, I will put "yes" but I will also look for a better deal next time.

I pay them an annual amount. It covers two servicing, a summer one and a fall one because in Asheville we have a heating and a cooling season. But I think it's about $190 a year.

I pay them an annual amount which covers 2 servicing, a summer one and a fall one. Because in Asheville we have a cooling and a heating season. I think it's around $190 a year.

The technician was very professional and on time. The cost to replace the capacitor was excessive. I was charged $ 135.00 for a part that cost $ 15.00. That makes the labor charge $ 120.00 for 5 minutes work

We had just moved into our new home. Within two weeks, the main level and downstairs A/C stops working/cooling. I called Gentry on a Friday afternoon around 4:30. I got the after hours attendant. She took my information and passed it on to the on call tech. Mike (on call tech) called me back later that night. We setup a time for him to look at the A/C unit on Saturday. Mike called before he came, immediately fixed the issue (broken capacitor), and then proceeded to answer every question I could possibly think of. He then gave me a $50 coupon and allowed me to use it for his services that day. Mike was very professional and personable. We will be using them going forward.

Very professional. On time like they said; and does great work!

Very professional. On time like they said; and does great work!