Gentry Service Group

They preformed a routine check on the AC unit and found freon was low, which we suspected. He filled the freon and cleaned/checked all the parts of the AC unit and furnace. Afterwards, our AC was much cooler and came out of with more force.

Rick arrived at the scheduled time and used shoe covers when entering my home so, he would not track any dirt onto my freshly cleaned carpet which was so greatly appreciated. Rick was very thorough in checking out my entire air conditioning system - thermostat temperature setting and delivery as well as the suction line temperature of my outside unit. He also thoroughly checked (capacitors, pressures, and electrical connections/wiring) and cleaned my outside unit and added a weather-resistant protective wax. Finally, he replaced both of my air filters - one downstairs which required a ladder, since it is almost two stories up near the ceiling and one upstairs. He was extremely professional, efficient, and explained everything he did. He will be returning in about 6-months to thoroughly check out my central heating system for winter and again replace my air filters. I have used this company in the past and always request Rick to come out and do the work, since he consistently does such an outstanding and very thorough job each time he comes - whether it is a testing and cleaning of my air conditioning or heating systems. I have been extremely pleased with Gentry Heating Inc. and will continue to use this company in the future for a yearly inspection of my central air conditioning and heating systems. I would highly recommend this company's services to my Asheville neighbors.

The technition came on time, he was friendly, knowledgeable and willingly explained everything that he was doing and what was wrong with our equipment. He was here for approximately 2 hours. We were pleased with the professionalism of this employee and this company.

The heat pump is an American Standard with dual compressors Seer 18 2006 manufacturing date. No mention of repairing it, no offer to study how much it would cost to repair it. Just told me I needed a new unit. I had a coupon from their web site for $50 off service visit. http://www.gentryheatinginc.com/specials No small print on the page, no hidden ink, $50 off service call. The service guy said, "I can't take that". First time & last time I will ever use them. They tell me 15 minutes after being there the small compressor is bad. $8000 8 year old unit is junk and that I need both a new and outside and inside unit. Really ? This disposable society of ours is out of hand. I will find someone to repair this unit, replace the compressors which by the way are still under warranty. No one want to fix anything anymore, they all just want to you to buy a new unit. Like they are Bic lighters are something. They just don't seem to care. If I do have to end up having to buying a new unit, it won't be from them due to the attitude they showed up with. And just to think if they had homered the coupon directly from their web site I would have considered buying a unit from them if it came down to that. But not until I get 3 or 4 more opinions. So far I've had 3 service people and have been told 3 different things. But not one has offered to fix the problem. Just amazing what this world has become. It's $8000 that may not be a lot of money to most people, but it is to me. And for an 8 year old unit. Like I said I will find and honest person that want to do an honest job and fix it..not junk it.

Mike was very professional, friendly, and efficient. I think his service was great and I hope I get him on future tune-ups. I was so impressed that I bought two annual service agreements (includes twice a year inspection of HVAC system). If overall cost of service seems high, remember I have two units, requiring two service agreements. I think I got a good deal for great service. It was also easy to schedule the service. Crystal was quick to return messages and made the scheduling process easy and efficient.

Heat pump had been replaced by Gentry two years ago and never would really warm the house. When I called (numerous times) I was given the "heat pumps just don't feel as warm" line of bull. Finally I insisted that they come out and take a look - as it turns out they had forgotten to install/attach the heatstrips. I sent a letter to the owner who did call once, but only left a message and never followed up again. I also had them install a whole house dehumidifier which they initially installed so that the it was only servicing one room and blowing nothing but hot (fighting with air conditioning) After several conversation and two technicians they finally got it right.

They were very responsive and punctual, and took care of the problem quickly.

Well done. Scheduled follow up visit to repair leak in one of two units. Will use their services again if needed.

Technician arrived on time. Was courteous, professional and knowledgable. Was done within an hour. Highly recommend!!

Alex arrived promptly and was very courteous and professional. He got right to work and took his time in doing everything that was suppose to be performed. He found that previous service providers did not do what they were suppose to perform as he found the original tape still on some of the screws in the air conditioning housing. We were very impressed with his work and diligence to detail. Highly recommend and would use this company again.

Gentleman was very courteous and prompt.

The person who came out was able to find a problem before it got worse. They were also very prompt and professional.

The technician was very thorough in explaining the problem with my heat pump and giving me my options for either repair or replacement.

Gentry did an excellent job assisting us with last minute repairs that need to be done to complete the sale of our home. It involved several appointments and they were on time or earily in all cases. The work was completed timely and at a fair price. The technician was politely and considerate of our home and the office staff was easey to work with. We highly recommend Gentry!

My B for responsiveness is because I had to wait a few days for an appointment. However, the service guy showed up as scheduled. He discovered that the blower turned off automatically because the filter needed to be replaced (I had forgotten my spring service call!). He went to get me a new one, and voila - problem solved. Needless to say, I was very happy.

They were professional and did a good job. I was seeing them advertised around and they had a good review.

Showed up at the scheduled time. Did the work quickly and professionally

The technician arrived on time, was very polite and professional. Performed the maintenance in a timely manner and explained how the unit was running. I am very satisfied with the overall experience. Thanks, Jeff....

Great technician. Very knowledgeable. Did a great job. Very pleased.

This is the second time I've used them. Very knowledgable and professional. Will continue to use them. Very good price for the amount of time that they are performing the service.

Justin was our technician and so polite and helpful. Very pleased with service and will call them in the future. Thank you so much!

Didn't use them because they were not located in my area but their employees are top notch! Really nice and helpful! Would definitely recommend to anyone in their area!

The air conditioner was gasping. Dirty filters were the blame. Our hero, wearing a clean company uniform, arrived in a clean, well marked company vehicle. "I am here to rescue you.", he announced, which caused my wife to feign a swoon. He ignored the feigned near faint and set to the task at hand. He handily (footedly, to be exact) traversed in and out of our ever warming abode, and announced, "Dirty filters. They're to blame." And in a swoosh... well actually, it was more of a blpblpblpblp sound... he was gone, refusing reward of any nature. Actually, we prepaid said reward via the generous coupon at Angieslist dot you know where. No names were used in this review, but had I used any, they would have been coincidental. The end.

It went well. Scheduling was simple, the technician was highly professional, and I felt as though he did a thorough and competent job. He did so well, in fact, that I had the company come back and do some additional work on my air conditioner.

Everything turned out well. They arrived on time, had a reasonable price, thoroughly tested the system, and provided helpful advice. They also didn't pressure me into any decisions, were very professional, and were respectful of the house while they worked. They even wore booties while in the house.